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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Rising Star 4
  • Rising Star 4
  • 1565 Views
  • 0 replies
  • 7 likes
  • Security
  • 1565 Views
  • 0 replies
  • 7 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Not applicable
  • 445624 Views
  • 970 replies
  • 108 likes
  • Account
  • 445624 Views
  • 970 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1198934 Views
  • 119 replies
  • 116 likes
  • Account
  • 1198934 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Hobbit70
  • Visitor
  • 108217 Views
  • 70 replies
  • 11 likes
  • Account
    Login
    Premium
  • 108217 Views
  • 70 replies
  • 11 likes

Solved!!Superuser Contribution Payment after cancelling Premium account

Hello, The 29th of august I decided to cancel my Spotify Premium account because my girlfriend and I wanted to buy a Family Premium. I cancelled my Premium and Spotify turned instantly to the Free version. A few minutes later my girlfriend bought the...

  • Casual Listener
  • Hello,   The 29th of august I decided to cancel my Spotify Premium account because my girlfriend and I wanted to buy a Family Premium. I cancelled my Premium and Spotify turned instantly to th...
  • user-removed
  • Not applicable
  • 832 Views
  • 5 replies
  • 0 likes
  • Account
    Subscription
  • 832 Views
  • 5 replies
  • 0 likes

Help!

My bank account was charged the fee of $4.99, and I'm assuming it was for the student account but I've been logging in and out , refreshing the page and my email but it still says I have the free subscription. What do I do or who can help ? Pleaseeee

  • Casual Listener
  • My bank account was charged the fee of $4.99, and I'm assuming it was for the student account but I've been logging in and out , refreshing the page and my email but it still says I have the free sub...
  • Maxim
  • Spotify Star
  • 475 Views
  • 5 replies
  • 0 likes
  • 475 Views
  • 5 replies
  • 0 likes

Cancel my free subscription

I'm trying to add myself onto our new family subscription. I am unable to be added thru my email address because it is tied to my free acct. My free account is connected thru Facebook. I would have to remove my email acct from FB in order to make thi...

  • Newbie
  • I'm trying to add myself onto our new family subscription. I am unable to be added thru my email address because it is tied to my free acct. My free account is connected thru Facebook. I would have t...
  • nerdsquirrel
  • Community Legend
  • 448 Views
  • 1 replies
  • 0 likes
  • 448 Views
  • 1 replies
  • 0 likes

Credit Card Details

Hi all, i have changed my credit card. Now i have to change my paying informations but i can't see my credit card details, loading cycle keeps rolling. İs there anyone have any idea about this issue?

  • Casual Listener
  • Hi all, i have changed my credit card. Now i have to change my paying informations but i can't see my credit card details, loading cycle keeps rolling. İs there anyone have any idea about this issue?
  • Maxim
  • Spotify Star
  • 386 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
  • 386 Views
  • 3 replies
  • 0 likes

Solved!! Cannot Log In

I had an account on my iphone. Tried to log in from the desktop app, apparently there was a problem (googled it and saw that others have the same problem) so I decided to change my password and try again. Did that. Now I cannot log in my iphone...I a...

  • Casual Listener
  • I had an account on my iphone. Tried to log in from the desktop app, apparently there was a problem (googled it and saw that others have the same problem) so I decided to change my password and try a...
  • shenry25
  • Casual Listener
  • 1123 Views
  • 7 replies
  • 0 likes
  • Login
  • 1123 Views
  • 7 replies
  • 0 likes

Solved!! 3 months at 9.99. Cancelled before end, got charged

HiI subscribed 3 months ago to 3 months of service for 9.99.I have cancelled few days prior the end and my profile shows the same. However I see a charge of 9.99 like it has been renewedWho can I talk to.Thanks

  • Newbie
  • Hi I subscribed 3 months ago to 3 months of service for 9.99. I have cancelled few days prior the end and my profile shows the same. However I see a charge of 9.99 like it has been renewed Who c...
  • Zabaru95
  • Newbie
  • 549 Views
  • 2 replies
  • 0 likes
  • 549 Views
  • 2 replies
  • 0 likes

Is it possible to switch login options?

How do i switch from logging in with Facebook to logging in with an email or user name?

  • Newbie
  • How do i switch from logging in with Facebook to logging in with an email or user name?
  • Hubo
  • Community Legend
  • 422 Views
  • 1 replies
  • 0 likes
  • 422 Views
  • 1 replies
  • 0 likes

WHY IS IT SO DIFFICULT

I live in Germany, but I don't speak German. My whole spotify account is in German because that's where my location is. I subscribed to the Premium feature so I could listen to my music offline while I ride my bike to work. But now when I play it the...

  • Casual Listener
  • I live in Germany, but I don't speak German. My whole spotify account is in German because that's where my location is. I subscribed to the Premium feature so I could listen to my music offline while...
  • maryjteraji
  • Casual Listener
  • 417 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 417 Views
  • 1 replies
  • 0 likes

Can't verify me as a student

Anyone know why it says I can't be verified as a student when I enter my university info, name and age? does my email have to be my school email?

  • Newbie
  • Anyone know why it says I can't be verified as a student when I enter my university info, name and age? does my email have to be my school email?
  • Maxim
  • Spotify Star
  • 816 Views
  • 1 replies
  • 0 likes
  • 816 Views
  • 1 replies
  • 0 likes

Solved!! How to stop automatic spotify payment???

Hello! Atm spotify is automatically charging the 9,99€ from my bank account every month, how to stop that?

  • Casual Listener
  • Hello! Atm spotify is automatically charging the 9,99€ from my bank account every month, how to stop that?
  • hannacorpe5298
  • Casual Listener
  • 86779 Views
  • 8 replies
  • 1 likes
  • 86779 Views
  • 8 replies
  • 1 likes

Can't Login & cant chage password because user account doesn't exist HELP!

LI hope you guys can help because I'm honestly at my wits end.Ok I'm from New Zealand, and over here I can get Premium Spotify if I get my mobile service through Spark.co.nz. So I've done that and been enjoying my music. but 2 days ago I couldn't log...

  • Casual Listener
  • L I hope you guys can help because I'm honestly at my wits end. Ok I'm from New Zealand, and over here I can get Premium Spotify if I get my mobile service through Spark.co.nz.   So I've don...
  • nikgridisme
  • Casual Listener
  • 604 Views
  • 2 replies
  • 0 likes
  • Login
  • 604 Views
  • 2 replies
  • 0 likes

I can't log into Spotify due to my username having a backquote '`' in it

Hi. I've been a Spotify user since 2009 when I was able to register my username as `plainlazy. The backquote '`' was a typo but stuck; as a result I can't log in via a web browser or software such as DJPro. I can't log in using my e-mail address eith...

  • Newbie
  • Hi.    I've been a Spotify user since 2009 when I was able to register my username as `plainlazy. The backquote '`' was a typo but stuck; as a result I can't log in via a web browser or s...
  • Maxim
  • Spotify Star
  • 463 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 463 Views
  • 1 replies
  • 0 likes

im about to unsubscribe i have been charged 32.00 three times

I agreed to paying ten bucks a month not 32 what do I need to do to get some of my money back???? I am very pissed n I like spotify. Answers??????

  • Casual Listener
  • I agreed to paying ten bucks a month not 32 what do I need to do to get some of my money back???? I am very pissed n I like spotify. Answers??????
  • Boricua2
  • Newbie
  • 339 Views
  • 3 replies
  • 0 likes
  • Subscription
  • 339 Views
  • 3 replies
  • 0 likes

WRONG EMAIL ADDRESS FOR GIFT CARD!!

I have bought a gift card for £60 but have accidently sent it to the wrong email address and also have put the wrong senders address. Please help!

  • Newbie
  • I have bought a gift card for £60 but have accidently sent it to the wrong email address and also have put the wrong senders address. Please help!
  • janas931
  • Newbie
  • 920 Views
  • 2 replies
  • 0 likes
  • Account
    Other
    Subscription
  • 920 Views
  • 2 replies
  • 0 likes

Solved!! Possible getting Premium from a country and living in another?

Hello! I'm sure it's not only my issue but wanted to make sure I get a clear answer before I go on with it. So I live in Israel for now but get to travel a alot and an important time of the year I live in Turkey (which Spotify premium was launched). ...

  • Newbie
  • Hello!   I'm sure it's not only my issue but wanted to make sure I get a clear answer before I go on with it. So I live in Israel for now but get to travel a alot and an important time of the ...
  • Taylor
  • Community Legend
  • 647 Views
  • 1 replies
  • 0 likes
  • 647 Views
  • 1 replies
  • 0 likes

Never signed up and being charged

I have been charged for months after canceling my subscription that I never even signed up for. My account every month is still pulling out $10. Can someone please contact me. I haven't been able to find how to cancel it because it says Im on the fre...

  • Newbie
  • I have been charged for months after canceling my subscription that I never even signed up for. My account every month is still pulling out $10. Can someone please contact me. I haven't been able to ...
  • Taylor
  • Community Legend
  • 1034 Views
  • 1 replies
  • 0 likes
  • 1034 Views
  • 1 replies
  • 0 likes

Spotify charged me three times. help and refund please?

I just bought spotify Premium today with the student discount. I just checked my account and I saw that I was charged three times. Not only that two of them have " https://www.sNYUS " in it and I have no clue what these are, so if someone can explain...

  • Newbie
  • I just bought spotify Premium today with the student discount. I just checked my account and I saw that I was charged three times. Not only that two of them have " https://www.sNYUS " in it and ...
  • Taylor
  • Community Legend
  • 377 Views
  • 1 replies
  • 0 likes
  • Other
    Premium
    Subscription
  • 377 Views
  • 1 replies
  • 0 likes

Spotify is logging in with the wrong facebook account

When I click on log in with facebook account, it is logging on to a friends account, that has used my phone in the past, and I cannot find how I cam switch it back to my facebook account.

  • Newbie
  • When I click on log in with facebook account, it is logging on to a friends account, that has used my phone in the past, and I cannot find how I cam switch it back to my facebook account.
  • Taylor
  • Community Legend
  • 245 Views
  • 1 replies
  • 0 likes
  • 245 Views
  • 1 replies
  • 0 likes

Abuse of my card info

Hi Spotify... I have payed for someones Premium membership and i have never had spotify premium... I really need my money back.. so contact me and let's talk about it

  • Newbie
  • Hi Spotify... I have payed for someones Premium membership and i have never had spotify premium... I really need my money back.. so contact me and let's talk about it
  • Taylor
  • Community Legend
  • 197 Views
  • 1 replies
  • 0 likes
  • 197 Views
  • 1 replies
  • 0 likes

Stiifed for one months premium payment

Hi My credit card is correctly charged for two separate accounts. Although themoney has beendrawn (and the billpaid) via my credit cardoneof the accounts has been taken from PREMIUM to FREE. You have a really good product by you support is like ape**...

  • Newbie
  • Hi  My credit card is correctly charged for two separate accounts. Although themoney has beendrawn (and the billpaid) via my credit cardoneof the accounts has been taken from PREMIUM to FREE. Y...
  • Taylor
  • Community Legend
  • 159 Views
  • 1 replies
  • 0 likes
  • 159 Views
  • 1 replies
  • 0 likes