Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • _carlosoliva_
  • Newbie
  • 396591 Views
  • 944 replies
  • 107 likes
  • Account
  • 396591 Views
  • 944 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1170571 Views
  • 119 replies
  • 112 likes
  • Account
  • 1170571 Views
  • 119 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 98854 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 98854 Views
  • 68 replies
  • 10 likes

Error Code 408

Morning I went to Spotify this morning and it came up woth error code 408 out of no where. I don't like signing in with Facebook and never have. I have been using spotify free for 2/3 years now maybe more and never had this problem before, and I have...

  • Casual Listener
  • Morning I went to Spotify this morning and it came up woth error code 408 out of no where. I don't like signing in with Facebook and never have. I have been using spotify free for 2/3 years now maybe...
  • Bearfootrecords
  • Community Legend
  • 416 Views
  • 4 replies
  • 0 likes
  • 416 Views
  • 4 replies
  • 0 likes

Solved!!Superuser Contribution Cant login (Error Code 3) and forgot E-Mail

Hello,I have a Problem: I upgraded to Premium a few Days ago and everything worked fine. But since today I cant login (Error Code 3) even though my Username and Password are correct. Sometime i can login for like 5 seconds and then i get kicked out o...

  • Casual Listener
  • Hello, I have a Problem: I upgraded to Premium a few Days ago and everything worked fine. But since today I cant login (Error Code 3) even though my Username and Password are correct. Sometime i can...
  • Anyk17
  • Rising Star 3
  • 1466 Views
  • 7 replies
  • 0 likes
  • 1466 Views
  • 7 replies
  • 0 likes

Unable to login - Premium User

I am a premium user. For some reason, my Spotify app decided to log out this morning. I have tried logging in again using my username and password, but it doesn't recognise it. I have also tried requesting a password reminder, but nothing gets e-mail...

  • Newbie
  • I am a premium user. For some reason, my Spotify app decided to log out this morning. I have tried logging in again using my username and password, but it doesn't recognise it. I have also tried requ...
  • Maxim
  • Spotify Star
  • 220 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 220 Views
  • 1 replies
  • 0 likes

Being Charged monthly but not receiving premium

I am being charged premium (which I want ) however its saying I am on free trial.Tried the whole log in log out thing nothing working.Help Ps. its saying payment method none so why am i being charged? John

  • Newbie
  • I am being charged premium (which I want ) however its saying I am on free trial. Tried the whole log in log out thing nothing working. Help   Ps. its saying payment method none so why am i ...
  • Maxim
  • Spotify Star
  • 119 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 119 Views
  • 1 replies
  • 0 likes

No longer use Spotify and got charged

I no longer use Spotify and got charged today. Can I get a refund as I won't be using it anymore? thanks

  • Newbie
  • I no longer use Spotify and got charged today. Can I get a refund as I won't be using it anymore?   thanks 
  • Hubo
  • Community Legend
  • 121 Views
  • 1 replies
  • 0 likes
  • Premium
  • 121 Views
  • 1 replies
  • 0 likes

Renewed my student discount, but got charged premium?

I know how you have to renew the student discount after twelve months (which I did), but I got a $9.99 charge instead of the $4.99 one.

  • Newbie
  • I know how you have to renew the student discount after twelve months (which I did), but I got a $9.99 charge instead of the $4.99 one.
  • Bearfootrecords
  • Community Legend
  • 163 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 163 Views
  • 2 replies
  • 0 likes

Cant renew premium after moving overseas.

Simple story, I have moved a month ago to Israel and I cant renew my premium account with an Israeli visa. I cant use my BOA card anymore since I canceled my bank account. How can I pay? Is there a PayPal method tho? thanks guys.

  • Music Fan
  • Simple story, I have moved a month ago to Israel and I cant renew my premium account with an Israeli visa. I cant use my BOA card anymore since I canceled my bank account.  How can I pay? Is th...
  • Maxim
  • Spotify Star
  • 207 Views
  • 3 replies
  • 0 likes
  • Premium
    Subscription
  • 207 Views
  • 3 replies
  • 0 likes

Two premium accounts. Want to delete one

Hi My daughter has a premium account.Now I have made a family account, and have invited her. My question is. Will her account automaticly be deleted, when she joins my family account? I dont want to pay for both a regular premium and a family premium...

  • Casual Listener
  • Hi   My daughter has a premium account. Now I have made a family account, and have invited her.   My question is. Will her account automaticly be deleted, when she joins my family acco...
  • ski9280
  • Casual Listener
  • 172 Views
  • 2 replies
  • 0 likes
  • 172 Views
  • 2 replies
  • 0 likes

Superuser Contribution Repeated payment failures on valid credit card

Hi, since this seems to be the only customer service contact I can find: I've been a Spotify Premium customer for years (since they launched in Norway), but at random intervals keep getting "payment failures, update your payment details" on perfectly...

  • Casual Listener
  • Hi, since this seems to be the only customer service contact I can find:   I've been a Spotify Premium customer for years (since they launched in Norway), but at random intervals keep getting ...
  • Arneu
  • Casual Listener
  • 593 Views
  • 7 replies
  • 0 likes
  • 593 Views
  • 7 replies
  • 0 likes

Subscription

I can't find anywhere on the app that will allow me to renew my premium

  • Newbie
  • I can't find anywhere on the app that will allow me to renew my premium
  • Maxim
  • Spotify Star
  • 98 Views
  • 1 replies
  • 0 likes
  • 98 Views
  • 1 replies
  • 0 likes

Changing from paid subscription to free subscription through Vodafone.

I am currently paying for Spotify premium, my new phone plan comes with free Spotify. They are telling me I have to unsubscribe from my current account and resubscribe to the new free account through Vodafone. Will I lose all my downloaded music?

  • Newbie
  • I am currently paying for Spotify premium, my new phone plan comes with free Spotify. They are telling me I have to unsubscribe from my current account and resubscribe to the new free account through...
  • Maxim
  • Spotify Star
  • 139 Views
  • 1 replies
  • 0 likes
  • 139 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Temporary Facebook Error

I'm trying to connect my facebook and spotify accounts together but I get a message saying "Sorry there has been a temporary error, please try again later."How do I solve this?

  • Casual Listener
  • I'm trying to connect my facebook and spotify accounts together but I get a message saying "Sorry there has been a temporary error, please try again later." How do I solve this?
  • DaChinesewow
  • Casual Listener
  • 2506 Views
  • 5 replies
  • 0 likes
  • 2506 Views
  • 5 replies
  • 0 likes

Superuser Contribution Spotify payment issue

I keep getting emails that my payment details are incorrect, but I go online and they are correct. I think I may have two spotify accounts and this is causing the issue. How do I contact spotify to sort this issue?

  • Visitor
  • I keep getting emails that my payment details are incorrect, but I go online and they are correct.    I think I may have two spotify accounts and this is causing the issue.    ...
  • user-removed
  • Not applicable
  • 158 Views
  • 2 replies
  • 0 likes
  • 158 Views
  • 2 replies
  • 0 likes

Solved!! Transfer playlists to a new account from another that used to use facebook and was suspended

I no longer have access to my facebook account . I create a new on spotify , but I want my old playlist I sent a request , but it was never answered. I heard that this was a problem that you could solve manually. Help?

  • Casual Listener
  • I no longer have access to my facebook account . I create a new on spotify , but I want my old playlist     I sent a request , but it was never answered. I heard that this was a pro...
  • Grhodius
  • Casual Listener
  • 804 Views
  • 8 replies
  • 0 likes
  • Other
  • 804 Views
  • 8 replies
  • 0 likes

Superuser Contribution Subscription

Can someone help me with my subscription?

  • Casual Listener
  • Can someone help me with my subscription?
  • taypeters
  • Casual Listener
  • 302 Views
  • 4 replies
  • 0 likes
  • 302 Views
  • 4 replies
  • 0 likes

Superuser Contribution Eu deletei o facebook e nao consigo mais acessar o spotify

Boa noite, Eu aderi ao spotify com a conta rodolfoveturim@hotmail.com atraves do FACEBOOK. Por razoes pessoais deletei o facebook e nao tenho interesse em recriar a conta.Infelizmente devido a esse fato nao consigo acessar o SPOTIFY com a minha accou...

  • Casual Listener
  • Boa noite,   Eu aderi ao spotify com a conta rodolfoveturim@hotmail.com atraves do FACEBOOK. Por razoes pessoais deletei o facebook e nao tenho interesse em recriar a conta. Infelizmente devi...
  • Alejandro_C
  • Spotify Legend
  • 3919 Views
  • 3 replies
  • 1 likes
  • 3919 Views
  • 3 replies
  • 1 likes

Superuser Contribution I can't log in

My susscrption to spotifiy is linked to my email alemartincha@web.de, when I susscribed I was living in Germany, but since some months ago I came back to home so my email was blocked, I don't remember my password but the system gives me the option to...

  • Newbie
  • My susscrption to spotifiy is  linked to my email alemartincha@web.de, when I susscribed I was living in Germany, but since some months ago I came back to home so my email was blocked, I don't r...
  • Alejandro_C
  • Spotify Legend
  • 176 Views
  • 1 replies
  • 0 likes
  • 176 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cuenta premium

Me di de alta en la promocion 1 mes gratis, y me acaban de cobrar 9,99€ por el servicio premium, y no me interesa porque ni lo uso, me he dado de baja, pero quiero saber si al menos puedo tener el mes que he pagado, o me van a abonar los 9,99€

  • Newbie
  • Me di de alta en la promocion 1 mes gratis, y me acaban de cobrar 9,99€ por el servicio premium, y no me interesa porque ni lo uso, me he dado de baja, pero quiero saber si al menos puedo tener el me...
  • Alejandro_C
  • Spotify Legend
  • 168 Views
  • 1 replies
  • 1 likes
  • 168 Views
  • 1 replies
  • 1 likes