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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Rising Star 4
  • Rising Star 4
  • 1693 Views
  • 0 replies
  • 7 likes
  • Security
  • 1693 Views
  • 0 replies
  • 7 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Not applicable
  • 446518 Views
  • 970 replies
  • 108 likes
  • Account
  • 446518 Views
  • 970 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1199292 Views
  • 119 replies
  • 116 likes
  • Account
  • 1199292 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Maria
  • Moderator
  • 108479 Views
  • 72 replies
  • 11 likes
  • Account
    Login
    Premium
  • 108479 Views
  • 72 replies
  • 11 likes

Can't verify me as a student

Anyone know why it says I can't be verified as a student when I enter my university info, name and age? does my email have to be my school email?

  • Newbie
  • Anyone know why it says I can't be verified as a student when I enter my university info, name and age? does my email have to be my school email?
  • Maxim
  • Spotify Star
  • 818 Views
  • 1 replies
  • 0 likes
  • 818 Views
  • 1 replies
  • 0 likes

Solved!! How to stop automatic spotify payment???

Hello! Atm spotify is automatically charging the 9,99€ from my bank account every month, how to stop that?

  • Casual Listener
  • Hello! Atm spotify is automatically charging the 9,99€ from my bank account every month, how to stop that?
  • hannacorpe5298
  • Casual Listener
  • 86850 Views
  • 8 replies
  • 1 likes
  • 86850 Views
  • 8 replies
  • 1 likes

Can't Login & cant chage password because user account doesn't exist HELP!

LI hope you guys can help because I'm honestly at my wits end.Ok I'm from New Zealand, and over here I can get Premium Spotify if I get my mobile service through Spark.co.nz. So I've done that and been enjoying my music. but 2 days ago I couldn't log...

  • Casual Listener
  • L I hope you guys can help because I'm honestly at my wits end. Ok I'm from New Zealand, and over here I can get Premium Spotify if I get my mobile service through Spark.co.nz.   So I've don...
  • nikgridisme
  • Casual Listener
  • 605 Views
  • 2 replies
  • 0 likes
  • Login
  • 605 Views
  • 2 replies
  • 0 likes

I can't log into Spotify due to my username having a backquote '`' in it

Hi. I've been a Spotify user since 2009 when I was able to register my username as `plainlazy. The backquote '`' was a typo but stuck; as a result I can't log in via a web browser or software such as DJPro. I can't log in using my e-mail address eith...

  • Newbie
  • Hi.    I've been a Spotify user since 2009 when I was able to register my username as `plainlazy. The backquote '`' was a typo but stuck; as a result I can't log in via a web browser or s...
  • Maxim
  • Spotify Star
  • 464 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 464 Views
  • 1 replies
  • 0 likes

im about to unsubscribe i have been charged 32.00 three times

I agreed to paying ten bucks a month not 32 what do I need to do to get some of my money back???? I am very pissed n I like spotify. Answers??????

  • Casual Listener
  • I agreed to paying ten bucks a month not 32 what do I need to do to get some of my money back???? I am very pissed n I like spotify. Answers??????
  • Boricua2
  • Newbie
  • 340 Views
  • 3 replies
  • 0 likes
  • Subscription
  • 340 Views
  • 3 replies
  • 0 likes

WRONG EMAIL ADDRESS FOR GIFT CARD!!

I have bought a gift card for £60 but have accidently sent it to the wrong email address and also have put the wrong senders address. Please help!

  • Newbie
  • I have bought a gift card for £60 but have accidently sent it to the wrong email address and also have put the wrong senders address. Please help!
  • janas931
  • Newbie
  • 923 Views
  • 2 replies
  • 0 likes
  • Account
    Other
    Subscription
  • 923 Views
  • 2 replies
  • 0 likes

Solved!! Possible getting Premium from a country and living in another?

Hello! I'm sure it's not only my issue but wanted to make sure I get a clear answer before I go on with it. So I live in Israel for now but get to travel a alot and an important time of the year I live in Turkey (which Spotify premium was launched). ...

  • Newbie
  • Hello!   I'm sure it's not only my issue but wanted to make sure I get a clear answer before I go on with it. So I live in Israel for now but get to travel a alot and an important time of the ...
  • Taylor
  • Community Legend
  • 650 Views
  • 1 replies
  • 0 likes
  • 650 Views
  • 1 replies
  • 0 likes

Never signed up and being charged

I have been charged for months after canceling my subscription that I never even signed up for. My account every month is still pulling out $10. Can someone please contact me. I haven't been able to find how to cancel it because it says Im on the fre...

  • Newbie
  • I have been charged for months after canceling my subscription that I never even signed up for. My account every month is still pulling out $10. Can someone please contact me. I haven't been able to ...
  • Taylor
  • Community Legend
  • 1035 Views
  • 1 replies
  • 0 likes
  • 1035 Views
  • 1 replies
  • 0 likes

Spotify charged me three times. help and refund please?

I just bought spotify Premium today with the student discount. I just checked my account and I saw that I was charged three times. Not only that two of them have " https://www.sNYUS " in it and I have no clue what these are, so if someone can explain...

  • Newbie
  • I just bought spotify Premium today with the student discount. I just checked my account and I saw that I was charged three times. Not only that two of them have " https://www.sNYUS " in it and ...
  • Taylor
  • Community Legend
  • 379 Views
  • 1 replies
  • 0 likes
  • Other
    Premium
    Subscription
  • 379 Views
  • 1 replies
  • 0 likes

Spotify is logging in with the wrong facebook account

When I click on log in with facebook account, it is logging on to a friends account, that has used my phone in the past, and I cannot find how I cam switch it back to my facebook account.

  • Newbie
  • When I click on log in with facebook account, it is logging on to a friends account, that has used my phone in the past, and I cannot find how I cam switch it back to my facebook account.
  • Taylor
  • Community Legend
  • 247 Views
  • 1 replies
  • 0 likes
  • 247 Views
  • 1 replies
  • 0 likes

Abuse of my card info

Hi Spotify... I have payed for someones Premium membership and i have never had spotify premium... I really need my money back.. so contact me and let's talk about it

  • Newbie
  • Hi Spotify... I have payed for someones Premium membership and i have never had spotify premium... I really need my money back.. so contact me and let's talk about it
  • Taylor
  • Community Legend
  • 198 Views
  • 1 replies
  • 0 likes
  • 198 Views
  • 1 replies
  • 0 likes

Stiifed for one months premium payment

Hi My credit card is correctly charged for two separate accounts. Although themoney has beendrawn (and the billpaid) via my credit cardoneof the accounts has been taken from PREMIUM to FREE. You have a really good product by you support is like ape**...

  • Newbie
  • Hi  My credit card is correctly charged for two separate accounts. Although themoney has beendrawn (and the billpaid) via my credit cardoneof the accounts has been taken from PREMIUM to FREE. Y...
  • Taylor
  • Community Legend
  • 160 Views
  • 1 replies
  • 0 likes
  • 160 Views
  • 1 replies
  • 0 likes

Solved!! Cancelled Subscription Didnt Cancel?

So I started using Spotify premium when I saw that they were doing premium for 3 months at only a $1 cost. So I was like **bleep** yeah. I purchased it and then went to the account details because I didn't want it after those 3 months were out. So I ...

  • Casual Listener
  • So I started using Spotify premium when I saw that they were doing premium for 3 months at only a $1 cost. So I was like **bleep** yeah. I purchased it and then went to the account details because I ...
  • sandra_farenhor
  • Newbie
  • 359 Views
  • 3 replies
  • 0 likes
  • 359 Views
  • 3 replies
  • 0 likes

Quiero darme de BAJA

Tengo problemas con mi usuario no puedo entrar, y no puedo contactar de ninguna manera. Necesito solución.

  • Casual Listener
  • Tengo problemas con mi usuario no puedo entrar, y no puedo contactar de ninguna manera. Necesito solución.
  • Lorena18
  • Casual Listener
  • 351 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Subscription
  • 351 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't login from iPhone/iPad app as app thinks I am from abroad

Can't login from iPhone/iPad app as app says that I can only use Spotify from abroad for up to 14 dayes. The issue is that I am at home and not abroad. I have checked my account settings and they say gb (United Kingdom) and to be sure I have reset it...

  • Casual Listener
  • Can't login from iPhone/iPad app as app says that I can only use Spotify from abroad for up to 14 dayes. The issue is that I am at home and not abroad.  I have checked my account settings and t...
  • RobertHales
  • Casual Listener
  • 334 Views
  • 2 replies
  • 0 likes
  • 334 Views
  • 2 replies
  • 0 likes

NO PUEDO SINCRONIZAR MIS ARCHIVOS LOCALES OFFLINE

Hola a todos!Tengo un problema y es que desde hace un tiempo mi cuenta premium, al agregar a alguna playlist algunas de mis canciones de archivos locales, no me permite sincronizarlas para escucharlas offline e incluso no puedo oirlas desde otros dis...

  • Visitor
  • Hola a todos! Tengo un problema y es que desde hace un tiempo mi cuenta premium, al agregar a alguna playlist algunas de mis canciones de archivos locales, no me permite sincronizarlas para escuchar...
  • user-removed
  • Not applicable
  • 651 Views
  • 3 replies
  • 1 likes
  • Account
  • 651 Views
  • 3 replies
  • 1 likes

My country settings are both GB and Italy and I can't join Family premium.

I am trying to join my brother's premium for family but I can't because I have found out that my account is not updated with the right country setting as it says GB instead of Italy. I have already checked my facebook account and it has the right inf...

  • Newbie
  • I am trying to join my brother's premium for family but I can't because I have found out that my account is not updated with the right country setting as it says GB instead of Italy.   I ...
  • osornios
  • Spotify Star
  • 178 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
  • 178 Views
  • 1 replies
  • 0 likes

Incorrect email address and unable to reset password

My Spotify account is linked to my Facebook account, however the email address showing on my Spotify account is no longer valid and has not been tied to Facebook for years. The email address on Facebook is correct, and the information on the Facebook...

  • Newbie
  • My Spotify account is linked to my Facebook account, however the email address showing on my Spotify account is no longer valid and has not been tied to Facebook for years.  The email address on...
  • osornios
  • Spotify Star
  • 266 Views
  • 1 replies
  • 0 likes
  • 266 Views
  • 1 replies
  • 0 likes

Solved!! Want to cancel Premium, but paid today...

After bebefiting from a 3 month trial, i was fully charged today for the premium account. If i cancel my acocunt now, will i benefit from the month i just payed or will i loose what i just payed for ? Ideally, i would like to be refunded at the same ...

  • Newbie
  • After bebefiting from a 3 month trial, i was fully charged today for the premium account. If i cancel my acocunt now, will i benefit from the month i just payed or will i loose what i just payed for ...
  • osornios
  • Spotify Star
  • 294 Views
  • 3 replies
  • 0 likes
  • 294 Views
  • 3 replies
  • 0 likes

Payments and subscriptions

I purchased premium and have been charged twice. When I go to cancel its not giving me the option and telling me im still getting spotify for free when obviously im not because ive been charged twice! I want to completely cancel my account!

  • Newbie
  • I purchased premium and have been charged twice. When I go to cancel its not giving me the option and telling me im still getting spotify for free when obviously im not because ive been charged twice...
  • kbrooksc
  • Community Legend
  • 237 Views
  • 1 replies
  • 0 likes
  • 237 Views
  • 1 replies
  • 0 likes