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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • ooleebs1
  • Regular
  • 198370 Views
  • 720 replies
  • 63 likes
  • Account
  • 198370 Views
  • 720 replies
  • 63 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Elena
  • Moderator
  • 1102246 Views
  • 118 replies
  • 106 likes
  • Account
  • 1102246 Views
  • 118 replies
  • 106 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Monster83
  • Casual Listener
  • 55203 Views
  • 60 replies
  • 8 likes
  • Account
    Login
    Premium
  • 55203 Views
  • 60 replies
  • 8 likes

got charged the 9.99 but haven't been using my membership.

so last month was my last month using spotify because I removed it from my phone in order to get more memory for pictures since I am on vacation. I got charged the 23 of May and I want to make sure that since I do not have the app and none of the son...

  • Casual Listener
  • so last month was my last month using spotify because I removed it from my phone in order to get more memory for pictures since I am on vacation. I got charged the 23 of May and I want to make sure t...
  • osornios
  • Spotify Star
  • 170 Views
  • 2 replies
  • 0 likes
  • Subscription
  • 170 Views
  • 2 replies
  • 0 likes

I tunes gift card didn't give me premium

So the subscription made me pay $12. 99 for premium and it took this money off my iTunes card but it didn't give me the premium and I didn't receive an email either. Does anyone have any suggestions on how to fix this?

  • Newbie
  • So the subscription made me pay $12. 99 for premium and it took this money off my iTunes card but it didn't give me the premium and I didn't receive an email either. Does anyone have any suggestions ...
  • osornios
  • Spotify Star
  • 134 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 134 Views
  • 1 replies
  • 0 likes

Taken email address

Hello guys, I hope my message will make some sense.I have Spotify premium and I'd like to change my email address. But it tells me that the address I want to use is already taken. The problem might be that sometime ago I have already used that addres...

  • Newbie
  • Hello guys,    I hope my message will make some sense. I have Spotify premium and I'd like to change my email address. But it tells me that the address I  want to use is already tak...
  • osornios
  • Spotify Star
  • 227 Views
  • 1 replies
  • 0 likes
  • Account
  • 227 Views
  • 1 replies
  • 0 likes

Spotify Facebook log in linked to wrong Spofity account

Hi, I seem to have a problem while using Spotify - my Spotify account is linked to my Facebook account. While logging in on Spotify's website to get premium, I see that my profile is linked to my father in law's profile. How can I disconnect the two ...

  • Newbie
  • Hi,   I seem to have a problem while using Spotify - my Spotify account is linked to my Facebook account. While logging in on Spotify's website to get premium, I see that my profile is linked ...
  • osornios
  • Spotify Star
  • 113 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 113 Views
  • 1 replies
  • 0 likes

Solved!! time management for spotify premium family

hi guys i have some question so please help me find the answer :0 , i have 1month subscription for premium family, if i start my premium today, actually it will end in the next 1 month right?how if one of my family try to join my premium family 1 wee...

  • Newbie
  • hi guys i have some question so please help me find the answer :0 , i have 1month subscription for premium family, if i start my premium today, actually it will end in the next 1 month right? how if...
  • osornios
  • Spotify Star
  • 80 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 80 Views
  • 1 replies
  • 0 likes

Lost Premium Account

I changed my cellphone unit and when i installed Spotify and logged on my account Im on Spotify Free instead of Premium. I have been subscribing to Premium for months why am i suddenly on free. If i subscribe again i might be charged twice. What shou...

  • Newbie
  • I changed my cellphone unit and when i installed Spotify and logged on my account Im on Spotify Free instead of Premium. I have been subscribing to Premium for months why am i suddenly on free. If i ...
  • user-removed
  • Not applicable
  • 102 Views
  • 1 replies
  • 0 likes
  • Premium
  • 102 Views
  • 1 replies
  • 0 likes

Discount Family Subscriptions!

I have invited my wife for our family subscription. it says she can't accept as she is based in a different country. Pretty sure she is not as we live in the same house !!! both of our accounts say we are in the UK.... any ideas.

  • Newbie
  • I have invited my wife for our family subscription. it says she can't accept as she is based in a different country. Pretty sure she is not as we live in the same house !!! both of our accounts say w...
  • osornios
  • Spotify Star
  • 65 Views
  • 1 replies
  • 0 likes
  • Premium
  • 65 Views
  • 1 replies
  • 0 likes

Spotify Family in CANADA?

Dear Spotify, As an avid Spotify user and someone who tells everyone about Spotify because I love it that much, I'm disappointed that after waiting so long for Spotify family, I see that the new pricing for Spotify family is available globally, EXCEP...

  • Music Fan
  • Dear Spotify,   As an avid Spotify user and someone who tells everyone about Spotify because I love it that much, I'm disappointed that after waiting so long for Spotify family, I see that the...
  • iamandressierra
  • Music Fan
  • 286 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
    Subscription
    Unlimited
  • 286 Views
  • 2 replies
  • 0 likes

adding a family member

so I just upgraded to the member +1 plan but when my boyfriend opens the link in his email it takes him to a page that says he can't join the family plan.he signed into my account and uses my music when I'm not on Spotify but why can't he create his ...

  • Newbie
  • so I just upgraded to the member +1 plan but when my boyfriend opens the link in his email it takes him to a page that says he can't join the family plan. he signed into my account and uses my music...
  • gegevaleria
  • Newbie
  • 96 Views
  • 2 replies
  • 0 likes
  • Premium
  • 96 Views
  • 2 replies
  • 0 likes

Facebook Account Temporary Disable - Can't Use Spotify Premium Account

My Facebook account is disabled until I can provide valid government identification. Therefore, it's not letting me use Spotify and I'm still on a Premium subscription. Really don't wanna lose my playlists. Any way to fix this?

  • Casual Listener
  • My Facebook account is disabled until I can provide valid government identification. Therefore, it's not letting me use Spotify and I'm still on a Premium subscription. Really don't wanna lose my pla...
  • Positive
  • Casual Listener
  • 124 Views
  • 2 replies
  • 0 likes
  • Account
    Login
    Other
    Premium
    Security
    Subscription
  • 124 Views
  • 2 replies
  • 0 likes

upgraded to spotify premium and still a free user

3 days ago i upgraded to spotify premium from music (managing my subscription) on my IOS device, and 12.99$ was taken and i still dont have premium on my account, i tried re installing and loging out and logging back in but nothing worked...

  • Casual Listener
  • 3 days ago i upgraded to spotify premium from music (managing my subscription) on my IOS device, and 12.99$ was taken and i still dont have premium on my account, i tried re installing and loging out...
  • osornios
  • Spotify Star
  • 149 Views
  • 7 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 149 Views
  • 7 replies
  • 0 likes

NO ME RESPETARON LA PROMOCION DE 3 MESES POR 99

A QUIEN DEBO DIRIGIR ESTE RECLAMO, NO HAY NINGUN EMAIL DE SOPORTE O SERVICIO A CLIENTES, SOLO PONEN ESTA COMUNIDAD PARA QUE UNO SE HARTE DE ENTENDERLO Y LOGRAN QUE UNO SE DESISTA DE BUSCAR QUIEN RESUELVA ESTA SITUACION... ¡¡¡¡¡QUIERO MIS 3 MESES POR ...

  • Newbie
  • A QUIEN DEBO DIRIGIR ESTE RECLAMO, NO HAY NINGUN EMAIL DE SOPORTE O SERVICIO A CLIENTES, SOLO PONEN ESTA COMUNIDAD PARA QUE UNO SE HARTE DE ENTENDERLO Y LOGRAN QUE UNO SE DESISTA DE BUSCAR QUIEN RESU...
  • osornios
  • Spotify Star
  • 99 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 99 Views
  • 1 replies
  • 0 likes

Transferring

Why has my Spotify Premium account not transferred to my new devices, I have thousands of tunes on it but the old phone of course can' t last forever. If you login your account and all your music should be there to enjoy no matter what device you are...

  • Newbie
  • Why has my Spotify Premium account not transferred to my new devices, I have thousands of tunes on it but the old phone of course can' t last forever. If you login your account and all your music sho...
  • osornios
  • Spotify Star
  • 134 Views
  • 1 replies
  • 0 likes
  • Account
  • 134 Views
  • 1 replies
  • 0 likes

IPhone app login

When logging in the app, the accont is a Free account. When logging in on web with same user, it is a Premium accont. I have reinstalled the app, but it doesn't help. Login by FB doesn't change anything. All playlist on the app is also gonePLEASE HEL...

  • Newbie
  • When logging in the app, the accont is a Free account. When logging in on web with same user, it is a Premium accont. I have reinstalled the app, but it doesn't help. Login by FB doesn't change anyth...
  • osornios
  • Spotify Star
  • 81 Views
  • 1 replies
  • 0 likes
  • Account
  • 81 Views
  • 1 replies
  • 0 likes

Student Discount Charged but no Premium

So I am about to go to college and thought I could get the student discount for premium. I filled in my card information and then it asked me for verification of my education. I didn't have my student id or anything yet so I just closed the window an...

  • Casual Listener
  • So I am about to go to college and thought I could get the student discount for premium.  I filled in my card information and then it asked me for verification of my education.  I didn't ha...
  • inklein1997
  • Casual Listener
  • 395 Views
  • 4 replies
  • 0 likes
  • Premium
  • 395 Views
  • 4 replies
  • 0 likes

Problema en Promoción 3 meses por 1

Estaba en Spotify free y me salio un comercial que si regresaba a premium pagaría 99 pesos por 3 meses, sin embargo eh dado en el enunció y me suscribí, me cobraron los 99 y solamente me dio 1 mes, ¿que hago?

  • Visitor
  • Estaba en Spotify free y me salio un comercial que si regresaba a premium pagaría 99 pesos por 3 meses, sin embargo eh dado en el enunció y me suscribí, me cobraron los 99 y solamente me dio 1 mes, ¿...
  • osornios
  • Spotify Star
  • 143 Views
  • 3 replies
  • 0 likes
  • Premium
  • 143 Views
  • 3 replies
  • 0 likes

Solved!! Do online gift cards account for regions they are bought in and activated?

I am planning to buy an online gift card for Premium to my friend. My only concern is about the region. I am currently in Spain, but my account is registered in Czech Republic. A friend to whom I want to make a gift also lives in Czech Republic, but ...

  • Regular
  • I am planning to buy an online gift card for Premium to my friend. My only concern is about the region. I am currently in Spain, but my account is registered in Czech Republic. A friend to whom I wan...
  • osornios
  • Spotify Star
  • 1974 Views
  • 3 replies
  • 0 likes
  • Premium
  • 1974 Views
  • 3 replies
  • 0 likes

Subscription showing as Free but iTunes sent me a receipt showing successful payment

My subscription is currently showing as FREE but iTunes have sent me a receipt showing that my Spotify payment was successful for this month. I've checked in the App Store and my subscription is current and due to renew on 06 August 2016. Can you ple...

  • Casual Listener
  • My subscription is currently showing as FREE but iTunes have sent me a receipt showing that my Spotify payment was successful for this month. I've checked in the App Store and my subscription is curr...
  • osornios
  • Spotify Star
  • 159 Views
  • 3 replies
  • 0 likes
  • Premium
    Subscription
  • 159 Views
  • 3 replies
  • 0 likes

Using Spotify while living abroad

I am living in the Dominican Republic and I have tried to upgrade to premium, but it won't let me pay with my US credit card after I changed my country, nor will it accept my DR credit card or allow me to pay with Paypal. I am working as a volunteer ...

  • Casual Listener
  • I am living in the Dominican Republic and I have tried to upgrade to premium, but it won't let me pay with my US credit card after I changed my country, nor will it accept my DR credit card or a...
  • kat_crane
  • Casual Listener
  • 218 Views
  • 2 replies
  • 0 likes
  • Premium
  • 218 Views
  • 2 replies
  • 0 likes