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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

80362 Views

9 replies

2 likes

Account
Login
  • 80362 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

653703 Views

13 replies

4 likes

Account
  • 653703 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

734113 Views

18 replies

29 likes

  • 734113 Views
  • 18 replies
  • 29 likes

Recently played showes music I have not played

Is it possible for two accounts to get mixed up? The last week my Spotify has started showing music I have not played in the recently played list. There are also some playlists now that I have not added...

Casual Listener

Is it possible for two accounts to get mixed up? The last week my Spotify has started showing music I have not played in the recently played list. There are also some playlists now that I have not ad...

Maxim

Spotify Star

174 Views

1 replies

0 likes

Account
  • 174 Views
  • 1 replies
  • 0 likes

Solved!! Retrieve my old account

I used my fb account to log in but when i logged in again using my fb account i've got different soptify account. So my playlists are gone. Same account in fb but different usernames in spotify . Can you help me retrieve my old account in spotify? I

Newbie

I used my fb account to log in but when i logged in again using my fb account i've got different soptify account. So my playlists are gone. Same account in fb but different usernames in spotify . Can...

EthanS1

Community Legend

329 Views

1 replies

0 likes

Account
  • 329 Views
  • 1 replies
  • 0 likes

Im not abroad

I live in Hawaii and I've been traveling visiting California but it says that you can't play abroad for over 14 days but Hawaii is in the US? It wont let me log into my account

Newbie

I live in Hawaii and I've been traveling visiting California but it says that you can't play abroad for over 14 days but Hawaii is in the US? It wont let me log into my account

Maxim

Spotify Star

217 Views

1 replies

0 likes

Account
  • 217 Views
  • 1 replies
  • 0 likes

Already have premium account but I'm not a student and want to add my nus

I already have a Spotify account that has premium but I'm now a student and have an NUS card. I clicked on the NUS Card premium link and put in my card number and my date of birthday, clicked submit and then it said 'oops something went wrong'. I hav...

Casual Listener

I already have a Spotify account that has premium but I'm now a student and have an NUS card. I clicked on the NUS Card premium link and put in my card number and my date of birthday, clicked submit ...

Maxim

Spotify Star

284 Views

3 replies

0 likes

Subscription
  • 284 Views
  • 3 replies
  • 0 likes

Pague premium en oxxo y nada

El día 27 de julio, a las 9 am de la mañana pague en oxxo los $99 de la cuenta premium, decía que tenia que esperar 24 hrs, ya las espere y nada. Que tengo que hacer si sigo teniendo el free aún cuando ya pague?

Newbie

El día 27 de julio, a las 9 am de la mañana pague en oxxo los $99 de la cuenta premium, decía que tenia que esperar 24 hrs, ya las espere y nada. Que tengo que hacer si sigo teniendo el free aún cuan...

osornios

Spotify Star

1306 Views

3 replies

0 likes

  • 1306 Views
  • 3 replies
  • 0 likes

Abroad for 14days

I might have started using spotify while I was overseas and now that I am back, I am not allowed to login. And am prompted that I can only use spotify abroad for 14days. I sign up using my facebook account. Kindly advice.

Newbie

I might have started using spotify while I was overseas and now that I am back, I am not allowed to login. And am prompted that I can only use spotify abroad for 14days. I sign up using my faceb...

Maxim

Spotify Star

209 Views

1 replies

0 likes

  • 209 Views
  • 1 replies
  • 0 likes

help

about a month ago i changed my spotify premium account to a spotify family account. but now spotify charges me twice a month (once 15 euros and once 10 euros). i didnt pay the 10 euros and now all the accounts on my family account arent premium anymo...

Newbie

about a month ago i changed my spotify premium account to a spotify family account. but now spotify charges me twice a month (once 15 euros and once 10 euros). i didnt pay the 10 euros and now all th...

Maxim

Spotify Star

159 Views

1 replies

0 likes

Account
Login
Other
Premium
Subscription
  • 159 Views
  • 1 replies
  • 0 likes

Upgrade to premium

Hi my iphone dont want to upgrade to premium anymore with my itunes card. Any help please?

Casual Listener

Hi my iphone dont want to upgrade to premium anymore with my itunes card. Any help please?

Maxim

Spotify Star

317 Views

3 replies

0 likes

  • 317 Views
  • 3 replies
  • 0 likes

Paying for Premium, account says free

Hi, Each month £9.99 comes out of my bank account, I want to cancel it. My account however says free so I can't. How do I cancel it?

Casual Listener

Hi,    Each month £9.99 comes out of my bank account, I want to cancel it.    My account however says free so I can't.  How do I cancel it? 

Maxim

Spotify Star

382 Views

3 replies

0 likes

Account
Premium
Subscription
  • 382 Views
  • 3 replies
  • 0 likes

Want access to my old spotify account

I would love to transfer all my playlists that I have on my old spotify account to my new one. The problem is that I don't remember my password, and the e-mail that I registerd my old account with has been expired.

Newbie

I would love to transfer all my playlists that I have on my old spotify account to my new one. The problem is that I don't remember my password, and the e-mail that I registerd my old account with ha...

Hubo

Community Legend

208 Views

1 replies

0 likes

Account
  • 208 Views
  • 1 replies
  • 0 likes

I closed my Facebook account, how can i convert my premium account to a new one?

I have been using Spotify for a while as a premium user. I needed to close my Facebook account and then when ı tried to log in with same mail i was shocked. All lists are gone and many advertisements plays and more =))I want to listen my playlists wi...

Newbie

I have been using Spotify for a while as a premium user. I needed to close my Facebook account and then when ı tried to log in with same mail i was shocked. All lists are gone and many advertisements...

Astame

Community Legend

224 Views

1 replies

0 likes

Account
  • 224 Views
  • 1 replies
  • 0 likes

Payment details, e-mail spam?

Hi I just received an e-mail from (..)@spocustom.se telling me in swedish, that they cannot withdraw money from my debet card. I find this strange since last payment was July 16th and I have seen it been withdrawn from my bank. They are telling me to...

Newbie

Hi   I just received an e-mail from (..)@spocustom.se telling me in swedish, that they cannot withdraw money from my debet card. I find this strange since last payment was July 16th and I have...

Maxim

Spotify Star

331 Views

1 replies

0 likes

Account
  • 331 Views
  • 1 replies
  • 0 likes

demand spotify Premium

Hi spotifyi have a demand about spotify premium abonnementis the spotify premium abonnement monthly terminablei hope it i soon answer from you too may receivewith friendly greeting Anjo the Clerk

Newbie

Hi spotify i have a demand about spotify premium abonnement is the spotify premium abonnement monthly terminable i hope it i soon answer from you too may receive with friendly greeting Anjo the C...

Hubo

Community Legend

321 Views

1 replies

0 likes

Premium
  • 321 Views
  • 1 replies
  • 0 likes

Paguei o boleto, recebi o email de confirmação mas continuo free.

Alguém ai já tem uma solução pra esse problema? O aplicativo é bom até demais, mas esses problemas com a premium account estão sendo muito chatos. (Já desinstalei e instalei o aplicativo de novo e nada).

Casual Listener

Alguém ai já tem uma solução pra esse problema? O aplicativo é bom até demais, mas esses problemas com a premium account estão sendo muito chatos. 😕   (Já desinstalei e instalei o aplicativo ...

tiorocco

Casual Listener

194 Views

1 replies

0 likes

Account
Free
Premium
  • 194 Views
  • 1 replies
  • 0 likes

My account logged out by itself on my phone now all my downloads have disappeared! Any ideas?

My account logged out of my phone by itself and now all my music has disappeared!! Anyone have any ideas please?

Newbie

My account logged out of my phone by itself and now all my music has disappeared!! Anyone have any ideas please?

Joe

Community Legend

202 Views

2 replies

0 likes

  • 202 Views
  • 2 replies
  • 0 likes

Solved!! How many days of my subscription do i have left?

I was wondering if there is any way to check how many days left of a subscription I have left, and if so how do I check?

Newbie

I was wondering if there is any way to check how many days left of a subscription I have left, and if so how do I check?

LordRollin

Community Legend

36576 Views

1 replies

2 likes

  • 36576 Views
  • 1 replies
  • 2 likes

Solved!! I can´t change the credit card to pay spotify premium

My credit card has expired and I can´t change it to pay spotify premium. The page to change my data doesn't work.I use Internet Explorer 11.0 Please, help me. Thanks you.

Newbie

My credit card has expired and I can´t change it to pay spotify premium.  The page to change my data doesn't work. I use Internet Explorer 11.0   Please, help me.   Thanks you.

Dianasaed

Casual Listener

877 Views

9 replies

1 likes

Other
Subscription
  • 877 Views
  • 9 replies
  • 1 likes

Superuser Contribution Problems logging onto Spotify using iPhone

Dear all, All of the sudden I am having problems logging onto Spotify on my iPhone. It is impossible to log on using my Facebook account. I have tried changing my codes but nothing seems to work. Does anyone have an idea what has happened? Janne/Denm...

Newbie

Dear all,   All of the sudden I am having problems logging onto Spotify on my iPhone. It is impossible to log on using my Facebook account. I have tried changing my codes but nothing seems to ...

Alejandro_C

Spotify Legend

282 Views

1 replies

0 likes

Account
Login
Premium
  • 282 Views
  • 1 replies
  • 0 likes

Superuser Contribution Downgrading from Premium to Student Premium

I am currently a Spotify Premium user. I have been a Student Premium user in the past but the student subscription has run out. I am now trying to resubscribe to Student Premium however whenever I try to proceed past the page where I enter my NUS Ext...

Casual Listener

I am currently a Spotify Premium user. I have been a Student Premium user in the past but the student subscription has run out. I am now trying to resubscribe to Student Premium however whenever I tr...

benjrobinson

Casual Listener

449 Views

2 replies

0 likes

Account
Premium
Subscription
  • 449 Views
  • 2 replies
  • 0 likes

Superuser Contribution Prepaid Card

I have purchased a prepaid card.When I use it, I get the error message that I can not use the pin codeThis I would like to help immediately.

Casual Listener

I have purchased a prepaid card. When I use it, I get the error message that I can not use the pin code This I would like to help immediately.

Alejandro_C

Spotify Legend

651 Views

4 replies

0 likes

Other
  • 651 Views
  • 4 replies
  • 0 likes