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Please see below the current ongoing issues which are under investigation.

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Accounts

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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • chukos
  • Casual Listener
  • 175016 Views
  • 187 replies
  • 13 likes
  • Account
    Free
  • 175016 Views
  • 187 replies
  • 13 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Gig Goer
  • 11576 Views
  • 6 replies
  • 11 likes
  • Security
  • 11576 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Ninux
  • Casual Listener
  • 517046 Views
  • 986 replies
  • 113 likes
  • Account
  • 517046 Views
  • 986 replies
  • 113 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 126259 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 126259 Views
  • 74 replies
  • 12 likes

Theft by debit

I have only ever consented to a free account, my account shows as free, yet I have noticed that I am being charged an amount of 11.95 per month without approval. Contact me immediately to rectify this please. My bank and consumer affairs have request...

  • Visitor
  • I have only ever consented to a free account, my account shows as free, yet I have noticed that I am being charged an amount of 11.95 per month without approval. Contact me immediately to rectify thi...
  • osornios
  • Spotify Star
  • 398 Views
  • 1 replies
  • 0 likes
  • 398 Views
  • 1 replies
  • 0 likes

I can't log in to Spotify Premium on my desktop computer.

I already have Spotify Premium and have been using it on my phone. Now I'm trying to log in to Spotify on my desktop. When I try to reset the password, I get an error message saying "Email address is not associated with an active Spotify account". An...

  • Newbie
  • I already have Spotify Premium and have been using it on my phone. Now I'm trying to log in to Spotify on my desktop. When I try to reset the password, I get an error message saying "Email address is...
  • elizabeth_strah
  • Newbie
  • 277 Views
  • 1 replies
  • 0 likes
  • 277 Views
  • 1 replies
  • 0 likes

[Connect] Why don't U give an individual what their paying for "PREMIUM"?

I've been getting charged a monthly fee for 3 months, and when I try to utilize some features, I get an upgrade to Premium notice.. So, My ideal suggestion to U guys is, Why not do what Ur getting paided for??

  • Casual Listener
  • I've been getting charged a monthly fee for 3 months, and when I try to utilize some features, I get an upgrade to Premium notice.. So, My ideal suggestion to U guys is, Why not do what Ur getting pa...
  • osornios
  • Spotify Star
  • 463 Views
  • 1 replies
  • 0 likes
  • Connect
  • 463 Views
  • 1 replies
  • 0 likes

Pay for Premium, Status is showing as Free, Unable to access or edit account

I pay for premium but my account has reverted to free. I have now been charged for two months but have not been receiving the premium service. I can not edit or cancel any details of my account because it shows as free and I can't access it. Please c...

  • Casual Listener
  • I pay for premium but my account has reverted to free.  I have now been charged for two months but have not been receiving the premium service.  I can not edit or cancel any details of my a...
  • osornios
  • Spotify Star
  • 268 Views
  • 1 replies
  • 0 likes
  • Account
  • 268 Views
  • 1 replies
  • 0 likes

Download problems

It is absolutely a very big problem that it is imposible to get help with a problem related to ME.PROBLEM : I get download error instantly, telling that i use download in more than 3 devices, and downloads will be delited. I only use 1 device!!!! I w...

  • Roadie
  • It is absolutely a very big problem that it is imposible to get help with a problem related to ME. PROBLEM : I get download error instantly, telling that i use download in more than 3 devices, and...
  • osornios
  • Spotify Star
  • 219 Views
  • 1 replies
  • 0 likes
  • Other
  • 219 Views
  • 1 replies
  • 0 likes

Charged but still have had no premium for about a week now

Thank you Spotify for changing my account for this month but revoking my premium. This is wicked aggravating I just wanna call and explain my problem but I can't! I emailed you guys to fix this yet nothing has happened. I was charged where's my saved...

  • Visitor
  • Thank you Spotify for changing my account for this month but revoking my premium. This is wicked aggravating I just wanna call and explain my problem but I can't! I emailed you guys to fix this yet n...
  • osornios
  • Spotify Star
  • 169 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 169 Views
  • 1 replies
  • 0 likes

Self Service | Device Management

I can't add my iPhone device (in addition to my iPad) to my Spotify premium account. I have noticed that the account settings say I am on Premium Trial only despite paying for Premium. Any suggestions on how to add an extra device?

  • Casual Listener
  • I can't add my iPhone device (in addition to my iPad) to my Spotify premium account. I have noticed that the account settings say I am on Premium Trial only despite paying for Premium. Any suggestion...
  • osornios
  • Spotify Star
  • 463 Views
  • 3 replies
  • 0 likes
  • 463 Views
  • 3 replies
  • 0 likes

didnt know i had premuim

so there was an option to get one month of spotify premuim and i thought it would end.BUT NO! spotify is not clear with that they did not give me the right information and now i am charged with 100 euros so what do i do now i really need a refund

  • Newbie
  • so there was an option to get one month of spotify premuim and i thought it would end. BUT NO! spotify is not clear with that they did not give me the right information and now i am charged with 100...
  • KatesHere
  • Community Legend
  • 164 Views
  • 1 replies
  • 0 likes
  • 164 Views
  • 1 replies
  • 0 likes

I can't cancel my subscription

I can't cancel my premium subscription and I have tried EVERYTHING and it won't work. On the website it doesn't even say that I can cancel it, it just says "stay premium" and that's it

  • Newbie
  • I can't cancel my premium subscription and I have tried EVERYTHING and it won't work. On the website it doesn't even say that I can cancel it, it just says "stay premium" and that's it
  • KatesHere
  • Community Legend
  • 204 Views
  • 1 replies
  • 0 likes
  • 204 Views
  • 1 replies
  • 0 likes

Lost playlist after reinstalling Windows

Hello, I just switched to a new computer. after installing and logging into spotify, i saw that all my information was gone (except for my facebook profile picture). I tried logging in with both my facebook account and username. both were empty. How ...

  • Casual Listener
  • Hello,   I just switched to a new computer. after installing and logging into spotify, i saw that all my information was gone (except for my facebook profile picture).   I tried logging...
  • rtu96
  • Music Fan
  • 250 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 250 Views
  • 1 replies
  • 0 likes

I am missing premium from my account which i paid for

When I sign into my spotify on my new phone it says that I am on FREE. I have paid for PREMIUM and have done so twice!!. So I am getting charged twice but do not have my PREMIUM service.Account name is charles.janoskyMy email is [email address remove...

  • Newbie
  • When I sign into my spotify on my new phone it says that I am on FREE. I have paid for PREMIUM and have done so twice!!. So I am getting charged twice but do not have my PREMIUM service. Account n...
  • Astame
  • Community Legend
  • 172 Views
  • 1 replies
  • 0 likes
  • Account
  • 172 Views
  • 1 replies
  • 0 likes

Solved!! Cannot login to any device

Hi I am unable to login into Spotify on my windows phone or android tablet. I have the correct username and password as I can login in to my account on the website.I have tried uninstalling and reinstalling restarting devices\router switched on and o...

  • Casual Listener
  • Hi  I am unable to login into Spotify on my windows phone or android tablet. I have the correct username and password as I can login in to my account on the website.I have tried uninstalling an...
  • tomfj021
  • Casual Listener
  • 986 Views
  • 3 replies
  • 1 likes
  • 986 Views
  • 3 replies
  • 1 likes

I have 2 accounts

Hey guys, My name is Amanda, and accidentaly I created an account w/ my facebook and another one that I have premium account.I dont know how to shut down my facebook account, cuz I really wanna connect my profile w/ my another count, that I already h...

  • Newbie
  • Hey guys,   My name is Amanda, and accidentaly I created an account w/ my facebook and another one that I have premium account. I dont know how to shut down my facebook account, cuz I really ...
  • Maxim
  • Spotify Star
  • 260 Views
  • 1 replies
  • 0 likes
  • 260 Views
  • 1 replies
  • 0 likes

Quite big problem with my premium acc

Hey, i have 2 spotify accounts and i need one removed.My first acc: my facebook acc, made some years ago (want to remove)Second acc: premium accProblem: i want to link my second acc to my facebook but i can't because my first account was made with Fa...

  • Casual Listener
  • Hey, i have 2 spotify accounts and i need one removed. My first acc: my facebook acc, made some years ago (want to remove) Second acc: premium acc Problem: i want to link my second acc to my fac...
  • Hubo
  • Community Legend
  • 200 Views
  • 1 replies
  • 0 likes
  • 200 Views
  • 1 replies
  • 0 likes

no excess to spotify

I can't log in to spotify anymore.. I discovered the problem, apparently I have asked the 9,99 euros back? I don't know how but I didn't do it on purpose. And I can't log in any way, and I tried to put the money back but that didn't work. How do I so...

  • Newbie
  • I can't log in to spotify anymore.. I discovered the problem, apparently I have asked the 9,99 euros back? I don't know how but I didn't do it on purpose. And I can't log in any way, and I tried to p...
  • Hubo
  • Community Legend
  • 166 Views
  • 1 replies
  • 0 likes
  • 166 Views
  • 1 replies
  • 0 likes

Account Problems

Hello! At first, i apologise for my bad english... My Problem: When i try to recover my Password over my Emai, i get a message, that i will become an email, but i never get one.When i try to recover my Password over my Username, i get a message, that...

  • Casual Listener
  • Hello!    At first, i apologise for my bad english... 😉     My Problem:     When i try to recover my Password over my Emai, i get a message, that i will become ...
  • H-M
  • Casual Listener
  • 252 Views
  • 2 replies
  • 0 likes
  • Account
    Login
  • 252 Views
  • 2 replies
  • 0 likes

Unable to Access Premium - Vodafone Offer

I recently upgraded my mobile phone contract with Vodafone and took their offer of Spotify Premium. I did, however, have a pre-existing free account with Spotify. I have followed various links on trying to get this offer added on to my pre-existing f...

  • Visitor
  • I recently upgraded my mobile phone contract with Vodafone and took their offer of Spotify Premium.  I did, however, have a pre-existing free account with Spotify.  I have followed various ...
  • Delatolla
  • Newbie
  • 1000 Views
  • 9 replies
  • 1 likes
  • Account
    Other
    Premium
    Subscription
    Unlimited
  • 1000 Views
  • 9 replies
  • 1 likes

Solved!! Unlimited data on phone, do I need premium?

So I have unlimited data on my cell phone and I have a premium Spotify account. I'm a little confused as to what the benefits of a premium account are other than not having to use data and I'm wondering if I need a premium account considering that I ...

  • Casual Listener
  • So I have unlimited data on my cell phone and I have a premium Spotify account. I'm a little confused as to what the benefits of a premium account are other than not having to use data and I'm wonder...
  • TLo7
  • Casual Listener
  • 2279 Views
  • 2 replies
  • 0 likes
  • 2279 Views
  • 2 replies
  • 0 likes