Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help with logging in, passwords, and account settings.
hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country
Moderator
76370 Views
28 replies
0 likes
So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...
Newbie
94192 Views
9 replies
2 likes
So, I switched banks and Spotify charged my old account, causing that account to over draft. Now the bank is charging me an over draft fee of $35. Is there a way Spotify can refund my old account and charge my new bank account twice this month (to ma...
So, I switched banks and Spotify charged my old account, causing that account to over draft. Now the bank is charging me an over draft fee of $35. Is there a way Spotify can refund my old...
Community Legend
232 Views
1 replies
0 likes
Spotify has charged my account for premium and I can't seem to get it to change the premium from free. I have tried all the different workarounds with no effect. And I can't seem to contact Spotify directly. So at this point I will cancel my subscrip...
Spotify has charged my account for premium and I can't seem to get it to change the premium from free. I have tried all the different workarounds with no effect. And I can't seem to contact Spotify d...
Community Legend
326 Views
1 replies
0 likes
They charged me $9.99 and I can't use Spotify offline, why can't I?
They charged me $9.99 and I can't use Spotify offline, why can't I?
Casual Listener
381 Views
5 replies
1 likes
So I will be in Romania for a while. I registered with Spotify Free in the UK and now I want to upgrade, but I do not have a credit or debit card. While on vacation, I can purchase a PaySafe card. Will it work to pay via paysafe from Romania?
So I will be in Romania for a while. I registered with Spotify Free in the UK and now I want to upgrade, but I do not have a credit or debit card. While on vacation, I can purchase a PaySafe card. Wi...
Spotify Star
734 Views
1 replies
0 likes
Hey Spotify, I would like to seek your help on changing my subscription. I accidentally purchaseed 1 year subscription instead of monthly basis. I am not sure if I will be using this for the entire year so can we hve this converted to monthly? Thank ...
Hey Spotify, I would like to seek your help on changing my subscription. I accidentally purchaseed 1 year subscription instead of monthly basis. I am not sure if I will be using this for the entire y...
Community Legend
234 Views
1 replies
0 likes
I was charged about $10 for this month however I never subscribed for the premium and when I go to try and cancel it it doesn't have an option for that. The only thing it allows for is to upgrade to premium?
I was charged about $10 for this month however I never subscribed for the premium and when I go to try and cancel it it doesn't have an option for that. The only thing it allows for is to upgrade to ...
Community Legend
288 Views
1 replies
0 likes
I cancelled Spotify Premium two weeks ago and just got charged this month again. How do I stop these charges? It's just annoying at this stage?
I cancelled Spotify Premium two weeks ago and just got charged this month again. How do I stop these charges? It's just annoying at this stage?
Community Legend
207 Views
1 replies
0 likes
Wanting to cancle this payment as I can't find the account that it is linked to... The reference on the most recent bank statement is ref no. 082400322629Please help !
Wanting to cancle this payment as I can't find the account that it is linked to... The reference on the most recent bank statement is ref no. 082400322629 Please help !
Community Legend
232 Views
1 replies
0 likes
hi! I upgraded to premium using my itunes acc but nothing happened, my spotify's still on free mode, what to do?
hi! I upgraded to premium using my itunes acc but nothing happened, my spotify's still on free mode, what to do?
Community Legend
205 Views
1 replies
0 likes
I applied for a student discount and got accepted for it, but whenever I try and purchase it I keep getting told I'm not eligable. Can anybody help me with this issue?
I applied for a student discount and got accepted for it, but whenever I try and purchase it I keep getting told I'm not eligable. Can anybody help me with this issue?
Community Legend
214 Views
1 replies
0 likes
I cancelled my Premium payment and was logged out and received an email saying my account was disabled for unauthorized use. I've had this account Premium for almost a year and had over 1,000 songs and plenty of personal playlists. Is there any possi...
I cancelled my Premium payment and was logged out and received an email saying my account was disabled for unauthorized use. I've had this account Premium for almost a year and had over 1,000 songs a...
Community Legend
223 Views
1 replies
0 likes
My account has been charged twice every month once to my paypal accont and then to my bank account?????? I want to know why and I WANT A REFUND!!!!!
My account has been charged twice every month once to my paypal accont and then to my bank account?????? I want to know why and I WANT A REFUND!!!!!
Spotify Star
225 Views
2 replies
0 likes
I have and old premium account that i want to delete because i have new one and dont want keep getting charged for it. Problem is i dont know my password or email address i used for that account. I do have my username if that helps. Can Anyone help m...
I have and old premium account that i want to delete because i have new one and dont want keep getting charged for it. Problem is i dont know my password or email address i used for that account. I d...
Community Legend
194 Views
1 replies
0 likes
I'm having a problem with my bank account and may not be able to pay for Spotify on time. if I don't make the payment and lose premium, and later reinstate premium, will I be able to recover all my saved songs/playlists?
I'm having a problem with my bank account and may not be able to pay for Spotify on time. if I don't make the payment and lose premium, and later reinstate premium, will I be able to recover all my s...
Community Legend
1032 Views
2 replies
0 likes
hace mas de 2 meses estoy tratando de contratar una cuenta premiun, pero cada vez que ingreso el nuemro de tarjeta y todo me aparece el siguiente comentario "Ups, parece que tu tarjeta o proveedor de pago están teniendo un mal día. No te preocupes, n...
hace mas de 2 meses estoy tratando de contratar una cuenta premiun, pero cada vez que ingreso el nuemro de tarjeta y todo me aparece el siguiente comentario "Ups, parece que tu tarjeta o proveedor de...
Spotify Star
609 Views
4 replies
0 likes
I'm stuck on card info loading page, it keeps spinning...
I'm stuck on card info loading page, it keeps spinning...
Spotify Star
394 Views
4 replies
0 likes
when I login via mac or iOS spotify client, I get directed to someone elses' account!!!How can this be?Luckily, when I login via web browser, I endup in my account so I was able to reset my password. Also signed off from all devices, disabled all app...
when I login via mac or iOS spotify client, I get directed to someone elses' account!!! How can this be? Luckily, when I login via web browser, I endup in my account so I was able to reset my ...
Spotify Star
544 Views
8 replies
0 likes
I posted to another thread last year asking about family subscription availability in Canada.It has been over a year since anyone from Spotify replied to the thread.I guess their has been no update in the thread because it has been marked solved.The ...
I posted to another thread last year asking about family subscription availability in Canada. It has been over a year since anyone from Spotify replied to the thread. I guess their has been no upda...
Newbie
1785 Views
10 replies
1 likes
Hi, I am having problems with Spotify on my Iphone. When i open the App it opens and closes within a few seconds. This problems has only started today. I can't listen to any of my music as it won't stay open. Can you help? Kind regards, Maree
Hi, I am having problems with Spotify on my Iphone. When i open the App it opens and closes within a few seconds. This problems has only started today. ...
Newbie
3911 Views
4 replies
0 likes
I purshased Spotify premium, and it's still saying free. I tried re downloading it, logging in and out. Nothing has worked. Any help?
I purshased Spotify premium, and it's still saying free. I tried re downloading it, logging in and out. Nothing has worked. Any help?
Casual Listener
754 Views
4 replies
0 likes
