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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

rotem29

Visitor

83611 Views

29 replies

0 likes

  • 83611 Views
  • 29 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

Joanie611

Visitor

104848 Views

10 replies

3 likes

Account
Login
  • 104848 Views
  • 10 replies
  • 3 likes

Solved!! Just to verify; student discount is no longer supported in the US?

I had spotify student for a year, it ran out a few months back and I finally got around to looking into it. It looks like you need to reapply every 12 months which I get, but now when I follow the links I'm asked to sign up with Unidays who then tell...

Casual Listener

I had spotify student for a year, it ran out a few months back and I finally got around to looking into it. It looks like you need to reapply every 12 months which I get, but now when I follow the li...

Flying_Octopig

Casual Listener

3648 Views

9 replies

0 likes

  • 3648 Views
  • 9 replies
  • 0 likes

Problème de dissociation du compte Facebook

Bonjour, j'ai dissocié mon compte Facebook de mon compte Spotify mais même en l'ayant fait, mon prénom/ et mon nom de famille apparaissent toujours sur mon profil. C'est très désagréable, j'aimerais continuer de profiter de Spotify avec mon pseudo. J...

Casual Listener

Bonjour, j'ai dissocié mon compte Facebook de mon compte Spotify mais même en l'ayant fait, mon prénom/ et mon nom de famille apparaissent toujours sur mon profil. C'est très désagréable, j'aimerais ...

babamitv

Casual Listener

306 Views

1 replies

0 likes

  • 306 Views
  • 1 replies
  • 0 likes

Student Spotify

Tried switching my account to the student one.. it says that i cannot receive the discount because of my country. I live in the USA, so im not understanding what the problem is. I have already verified my university, but still cannot get th discount....

Newbie

Tried switching my account to the student one.. it says that i cannot receive the discount because of my country. I live in the USA, so im not understanding what the problem is. I have already verifi...

kbrooksc

Community Legend

332 Views

1 replies

0 likes

  • 332 Views
  • 1 replies
  • 0 likes

Solved!! Trying to get premium via PSN

I'm trying to link my psn account so I can get the two months for $1.20 offer, but when I logged in to PSN it tries to charge me the full subscription... any help?

Newbie

I'm trying to link my psn account so I can get the two months for $1.20 offer, but when I logged in to PSN it tries to charge me the full subscription... any help?

kbrooksc

Community Legend

430 Views

1 replies

0 likes

  • 430 Views
  • 1 replies
  • 0 likes

can't suscribe premium

Hello everyone. For some reason, i cant upgrade mi account to premium, they no accept mi credit card and i cant change the postal code. Please help.

Newbie

Hello everyone. For some reason, i cant upgrade mi account to premium, they no accept mi credit card and i cant change the postal code. Please help.

kbrooksc

Community Legend

235 Views

1 replies

0 likes

  • 235 Views
  • 1 replies
  • 0 likes

Someone using my Bank Acc to pay for Spotify!

Someone is using my bank account to pay for Spotify - I do not use Spotify never mind have an account.I have searched the Spotify Help section but cant find anysolution. I have tried to use the link to the Contact Form but it doesnt pop up.How do i s...

Newbie

Someone is using my bank account to pay for Spotify - I do not use Spotify never mind have an account. I have searched the Spotify Help section but cant find anysolution. I have tried to use the lin...

osornios

Spotify Star

459 Views

1 replies

0 likes

Account
Security
Subscription
  • 459 Views
  • 1 replies
  • 0 likes

Can't Re-set Pasword - Facebook Un-linked

Hi guys I need help with my account. I had premium account with my former broadband provider, but have now changed to a new company. Therefore the Spotify account was downgraded. Today I upgraded the same account to Premium Family, but after un-linki...

Newbie

Hi guys   I need help with my account. I had premium account with my former broadband provider, but have now changed to a new company. Therefore the Spotify account was downgraded. Today I upg...

osornios

Spotify Star

284 Views

1 replies

0 likes

  • 284 Views
  • 1 replies
  • 0 likes

Not able to log in using my email and password?

Suddenly my cell phone IPhone5 Spotify icon ask for my username and password, but its not allowing me to log in and giving me a message " Login failed Unable to login, either username or password is incorrect. Have yo signed up for Spotify account?"D...

Newbie

Suddenly my cell phone IPhone5 Spotify icon ask for my username and password, but its not allowing me to log in and giving me a message " Login failed Unable to login, either username or pa...

osornios

Spotify Star

409 Views

1 replies

0 likes

Login
  • 409 Views
  • 1 replies
  • 0 likes

Lost Playlists and Premium Subscription

My son originally set up Spotify Premium on his iPhone. I set up monthly premium payments with PayPal. Everything was working fine for him including all of his custom playlists. I also downloaded the Spotify app for my iPhone but only used it once or...

Newbie

My son originally set up Spotify Premium on his iPhone. I set up monthly premium payments with PayPal. Everything was working fine for him including all of his custom playlists. I also downloaded the...

osornios

Spotify Star

259 Views

1 replies

0 likes

  • 259 Views
  • 1 replies
  • 0 likes

Solved!! Discount Family Subscriptions!

I sent a link through facebook messenger so my cousin that lives with me can get her premium service back. After she clicks the link what does she do next to keep her account so she doesn't lose playlist, songs, etc..

Casual Listener

I sent a link through facebook messenger so my cousin that lives with me can get her premium service back. After she clicks the link what does she do next to keep her account so she doesn't lose play...

osornios

Spotify Star

310 Views

1 replies

0 likes

  • 310 Views
  • 1 replies
  • 0 likes

re's Please help!! I set up a premium service on my wife's phone that now doesn't work

Please help!! I set up and paid for a premium service on my wife's phone & now that phone is messed up not in service, please tell me how to transfer that service to my account & my phone

Newbie

Please help!! I set up and paid for a premium service on my wife's phone & now that phone is messed up not in service, please tell me how to transfer that service to my account & my phone

osornios

Spotify Star

200 Views

1 replies

0 likes

  • 200 Views
  • 1 replies
  • 0 likes

Spotify Canada moved to Australia can't change over

I signed up for Spotify in Canada. Im now in Australia. I go to change my address, I have to change my subscription by adding an Aussie card. Try that, invalid postcode but 4551 is definitely right for me, its still looking for a Canadian one. Im in ...

Casual Listener

I signed up for Spotify in Canada. Im now in Australia. I go to change my address, I have to change my subscription by adding an Aussie card. Try that, invalid postcode but 4551 is definitely right f...

davewestby

Casual Listener

717 Views

4 replies

0 likes

Subscription
  • 717 Views
  • 4 replies
  • 0 likes

Charged even though unsubscribed

I cancelled my subscription to Spotify Premium before my 30 day trial was over. I was somehow re-subsribed and charged for a month's usage of spotify premium. I have unsubsribed again, in hopes that I am unsubsribed for good and will not get charged....

Newbie

I cancelled my subscription to Spotify Premium before my 30 day trial was over. I was somehow re-subsribed and charged for a month's usage of spotify premium. I have unsubsribed again, in hopes that ...

Taylor

Community Legend

278 Views

1 replies

0 likes

  • 278 Views
  • 1 replies
  • 0 likes

Wrong country

Hi guys, I recently moved from Taiwan to El Salvador, I already updated my profile info to match my new country, in the section where you select the country of your account el salvador is already selected as default and greyed out, this is ok since t...

Casual Listener

Hi guys, I recently moved from Taiwan to El Salvador, I already updated my profile info to match my new country, in the section where you select the country of your account el salvador is already sel...

osornios

Spotify Star

516 Views

5 replies

0 likes

Subscription
  • 516 Views
  • 5 replies
  • 0 likes

Solved!! Family Plan Addresses

I am a Spotify premium user but my family wants to do a family subscription for the five of us. However my older sister and I are both away at college for 9 months out of the year while my parents and younger sister live at home. Can we still qualify...

Newbie

I am a Spotify premium user but my family wants to do a family subscription for the five of us. However my older sister and I are both away at college for 9 months out of the year while my ...

Taylor

Community Legend

1028 Views

1 replies

0 likes

  • 1028 Views
  • 1 replies
  • 0 likes

Spotify Premium 90 days for one time charge 0,90 cent

Hallo, I had an offer subscription to Spotify Premium 90 day for one time Charge of 0,99 Cent . my subscription ends on 29.90.2016.I want to use the premium only for this period of 90 days , at which date should I cancel the subscription.If I make th...

Newbie

Hallo, I had an offer subscription to Spotify Premium 90 day for one time Charge of 0,99 Cent . my subscription ends on 29.90.2016. I want to use the premium only for this period of 90 days , at whi...

Taylor

Community Legend

518 Views

1 replies

0 likes

  • 518 Views
  • 1 replies
  • 0 likes

Superuser Contribution Still spotify premium, but no bill

Ik heb drie maanden geleden gebruik gemaakt van de aanbieding 3 maanden voor 9.99. Dit ging mis, waardoor spotify dit heeft opgelost. Alleen deze 3 maanden zijn voorbij, maar ik kan nog steeds gebruik maken van spotify premium. Er gaat geen geld van ...

Newbie

Ik heb drie maanden geleden gebruik gemaakt van de aanbieding 3 maanden voor 9.99. Dit ging mis, waardoor spotify dit heeft opgelost. Alleen deze 3 maanden zijn voorbij, maar ik kan nog steeds gebrui...

Alejandro_C

Spotify Legend

233 Views

1 replies

0 likes

Account
Premium
Unlimited
  • 233 Views
  • 1 replies
  • 0 likes

Superuser Contribution No me funciona la promoción (COLOMBIA)

Hola, hace un mes que compre Spotify premium y todo iba bien hasta hoy.Se supone que eran 3 meses, ¿Por qué se me bajó a gratuito?

Newbie

Hola, hace un mes que compre Spotify premium y todo iba bien hasta hoy. Se supone que eran 3 meses, ¿Por qué se me bajó a gratuito?

Alejandro_C

Spotify Legend

212 Views

1 replies

0 likes

  • 212 Views
  • 1 replies
  • 0 likes