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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Accounts

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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 419887 Views
  • 965 replies
  • 108 likes
  • Account
  • 419887 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1185655 Views
  • 119 replies
  • 116 likes
  • Account
  • 1185655 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • twiggypopclaudia
  • Visitor
  • 103204 Views
  • 69 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103204 Views
  • 69 replies
  • 10 likes

Log in using account name and password and NOT thru facebook

I have Spotify Premium and I want to log in to my account via an account name and password and not thru Facebook. Ive cancelled my Premium subscription and reactivated it but I still connect via my facebook account. I cant find any option under my Se...

  • Casual Listener
  • I have Spotify Premium and I want to log in to my account via an account name and password and not thru Facebook.    Ive cancelled my Premium subscription and reactivated it but I still c...
  • Maxim
  • Spotify Star
  • 271 Views
  • 3 replies
  • 0 likes
  • 271 Views
  • 3 replies
  • 0 likes

Superuser Contribution Regalar Premium a usuario free existente

Hola,Quiero regalar Spotify Premium por un año a un usuario que ya tiene cuenta free. ¿No existe alguna forma de hacerlo de modo que reciba un correo o tener un código que pueda introducir y que le permita disfrutarlo sin tener que entrar con el prop...

  • Casual Listener
  • Hola, Quiero regalar Spotify Premium por un año a un usuario que ya tiene cuenta free. ¿No existe alguna forma de hacerlo de modo que reciba un correo o tener un código que pueda introducir y q...
  • andreaplbert
  • Casual Listener
  • 3774 Views
  • 2 replies
  • 0 likes
  • 3774 Views
  • 2 replies
  • 0 likes

Superuser Contribution Spotify Cancel Subscription-- Incorrect Password

What is this? Some sort of hoax? ... ponzi scheme? This is ridiculous. I got Spotify Premium for $0.99 for three months on their summer sale but now that it is time to renew for an exorbitant amount of $10/month I want to cancel. It will bill me TOMO...

  • Newbie
  • What is this? Some sort of hoax? ... ponzi scheme? This is ridiculous. I got Spotify Premium for $0.99 for three months on their summer sale but now that it is time to renew for an exorbitant amount ...
  • Jim
  • Spotify Legend
  • 358 Views
  • 4 replies
  • 1 likes
  • 358 Views
  • 4 replies
  • 1 likes

Spotify Shutdown

- please delete this topic -

  • Casual Listener
  • - please delete this topic -
  • taramontana
  • Newbie
  • 177 Views
  • 1 replies
  • 0 likes
  • Account
  • 177 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Upgraded to Family, but we share and compete for a single Premium account

I just upgraded to my Premium account to a Family account, so my wife (who did not already have an acount) and I could use Spotify independently and simultaneously.However, we share and compete for a single Premium account, my original account...What...

  • Casual Listener
  • I just upgraded to my Premium account to a Family account, so my wife (who did not already have an acount) and I could use Spotify independently and simultaneously. However, we share and compet...
  • KC71
  • Casual Listener
  • 386 Views
  • 6 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 386 Views
  • 6 replies
  • 0 likes

Cannot Redeem Spotify Gift Card!

I just recently (yesterday) scratched off the gray material and typed in the code and it said it was invalid. I went to other boards and all the responses were to email your support team. When I did that, the response was to start a board here. So wh...

  • Newbie
  • I just recently (yesterday) scratched off the gray material and typed in the code and it said it was invalid. I went to other boards and all the responses were to email your support team. When I did ...
  • Maxim
  • Spotify Star
  • 180 Views
  • 1 replies
  • 0 likes
  • 180 Views
  • 1 replies
  • 0 likes

I used a $50 pre paid visa and only gave me 1 month

I'm pretty pissed is there a reason for paying $50 dollars for a month worth of music

  • Newbie
  • I'm pretty pissed is there a reason for paying $50 dollars for a month worth of music
  • Algee
  • Roadie
  • 142 Views
  • 1 replies
  • 0 likes
  • 142 Views
  • 1 replies
  • 0 likes

Subscription gone

About 4 to 6 months ago I got a 2 year membership to spotify through rogers and about a week ago my membership went back to free

  • Newbie
  • About 4 to 6 months ago I got a 2 year membership to spotify through rogers and about a week ago my membership went back to free
  • Algee
  • Roadie
  • 120 Views
  • 1 replies
  • 0 likes
  • 120 Views
  • 1 replies
  • 0 likes

Subscription not working

My subscription got paused and now I have spotify free. I've been trying to renew my subscription for two days but nothing happens, I've tried with 4 different credit cards and none of them seem to work here, even though they do have funds. Whenever ...

  • Newbie
  • My subscription got paused and now I have spotify free. I've been trying to renew my subscription for two days but nothing happens, I've tried with 4 different credit cards and none of them seem to w...
  • Algee
  • Roadie
  • 123 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 123 Views
  • 1 replies
  • 0 likes

Problemas con cuenta familiar

No sé si alguien me puede ayudar con esto... Tengo una cuenta familiar y el pago se realiza el 7 de cada mes, este mes no tenía dinero en la tarjeta, entonces deposite hasta hace unos días y me estaba fijando en mi estado de cuenta y miro que hiciero...

  • Newbie
  • No sé si alguien me puede ayudar con esto... Tengo una cuenta familiar y el pago se realiza el 7 de cada mes, este mes no tenía dinero en la tarjeta, entonces deposite hasta hace unos días y me estab...
  • osornios
  • Spotify Star
  • 149 Views
  • 1 replies
  • 0 likes
  • Premium
  • 149 Views
  • 1 replies
  • 0 likes

pay pal payment problem still unsolved

Just wanted to say that customer support service in POLAND is a joke. They hired foreigners who probably use translator to communicate with their clients in Poland and they are pretty much useless.I had problem with pay pal payment this month, they c...

  • Newbie
  • Just wanted to say that customer support service in POLAND is a joke. They hired foreigners who probably use translator to communicate with their clients in Poland and they are pretty much useless. ...
  • willsup1122
  • Newbie
  • 295 Views
  • 1 replies
  • 1 likes
  • Premium
    Subscription
  • 295 Views
  • 1 replies
  • 1 likes

Superuser Contribution Duvida em teste Spotify premion

eu clikei la em testar o Spotify Premion e me mandou para uma pagina ...falando que se nao cancelace ate um certo dia determinado aceitaria com as normas de concordancia e teria que pagar uma taxa...teria como cancelar isso?????

  • Visitor
  • eu clikei la em testar o Spotify Premion e me mandou para uma pagina ...falando que se nao cancelace ate um certo dia determinado aceitaria com as normas de concordancia e teria que pagar uma taxa......
  • Alejandro_C
  • Spotify Legend
  • 137 Views
  • 1 replies
  • 0 likes
  • 137 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't find where to confirm details for refund for cancellation. Please help!

Trying to get a refund for a cancellation, but they need me to confirm my last 4 of my card, my DOB, and my name. Can't find how to do this as there's no link in the email or page for this on the website. Please help.

  • Newbie
  • Trying to get a refund for a cancellation, but they need me to confirm my last 4 of my card, my DOB, and my name. Can't find how to do this as there's no link in the email or page for this on the web...
  • Alejandro_C
  • Spotify Legend
  • 139 Views
  • 1 replies
  • 0 likes
  • Account
  • 139 Views
  • 1 replies
  • 0 likes

Superuser Contribution Mejore mi cuenta a premium

Hola Mejore mi cuenta a premium con cargo a tarjeta, el banco me avisa en cuanto se realiza un cargo, recibi el mail de parte de mi banco y mi cuenta continua de forma gratuita. Ya desinstale el programa en mis dispositivos y desktop sin exito,que de...

  • Newbie
  • Hola Mejore mi cuenta a premium con cargo a tarjeta, el banco me avisa en cuanto se realiza un cargo, recibi el mail de parte de mi banco y mi cuenta continua de forma gratuita. Ya desinstale el prog...
  • Alejandro_C
  • Spotify Legend
  • 141 Views
  • 1 replies
  • 0 likes
  • 141 Views
  • 1 replies
  • 0 likes

Superuser Contribution Not accepting my credit card: "having a bad day"

I am currently trying to renew my student discount and re-subscribe to Spotify Premium. For three days now I have been getting the "having a bad day" error message when I try to enter my Visa debit card information. This is the same card I've been us...

  • Newbie
  • I am currently trying to renew my student discount and re-subscribe to Spotify Premium. For three days now I have been getting the "having a bad day" error message when I try to enter my Visa debit c...
  • Alejandro_C
  • Spotify Legend
  • 359 Views
  • 1 replies
  • 0 likes
  • 359 Views
  • 1 replies
  • 0 likes

Superuser Contribution Bezahlart ändern

Hallo!aktuell muss ich jeden Monat die Gebühren selber an Spotify (Klarna) überweisen. Da mir das aber eigentlich zu umständlich ist möchte ich das gerne so umstellen, dass es eingezogen wird von Spotify (oder Klarna). Allerdings tritt immer eine Feh...

  • Casual Listener
  • Hallo! aktuell muss ich jeden Monat die Gebühren selber an Spotify (Klarna) überweisen. Da mir das aber eigentlich zu umständlich ist möchte ich das gerne so umstellen, dass es eingezogen wird von S...
  • Alejandro_C
  • Spotify Legend
  • 295 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
  • 295 Views
  • 1 replies
  • 0 likes

Superuser Contribution How to unsubscribe from an inactive account

My Spotify logged me out a few months ago and the only way to get back in was to change my password. After doing this I lost all my playlists and it would only let me use Spotify free even though I was currently paying for premium. I can't find anywa...

  • Visitor
  • My Spotify logged me out a few months ago and the only way to get back in was to change my password. After doing this I lost all my playlists and it would only let me use Spotify free even though I w...
  • Alejandro_C
  • Spotify Legend
  • 524 Views
  • 1 replies
  • 0 likes
  • 524 Views
  • 1 replies
  • 0 likes

Superuser Contribution Public Radio Station for my School

I would like to create a public radio station that any Spotify user can Follow, how can we do this?

  • Newbie
  • I would like to create a public radio station that any Spotify user can Follow, how can we do this?
  • Alejandro_C
  • Spotify Legend
  • 179 Views
  • 1 replies
  • 0 likes
  • 179 Views
  • 1 replies
  • 0 likes

Superuser Contribution No puedo publicar una idea

No encuentro la forma de poder postear una idea

  • Casual Listener
  • No encuentro la forma de poder postear una idea
  • Alejandro_C
  • Spotify Legend
  • 241 Views
  • 1 replies
  • 0 likes
  • Other
  • 241 Views
  • 1 replies
  • 0 likes

Superuser Contribution Help

I can't get my Spotify to work and I have the premium with Rogers

  • Newbie
  • I can't get my Spotify to work and I have the premium with Rogers
  • Alejandro_C
  • Spotify Legend
  • 113 Views
  • 1 replies
  • 0 likes
  • 113 Views
  • 1 replies
  • 0 likes