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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • itsdanriley
  • Gig Goer
  • 256752 Views
  • 783 replies
  • 81 likes
  • Account
  • 256752 Views
  • 783 replies
  • 81 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Elena
  • Moderator
  • 1126761 Views
  • 118 replies
  • 106 likes
  • Account
  • 1126761 Views
  • 118 replies
  • 106 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • G_Loc
  • Gig Goer
  • 69917 Views
  • 63 replies
  • 8 likes
  • Account
    Login
    Premium
  • 69917 Views
  • 63 replies
  • 8 likes

Can't change my region from usa to canada

Had an account in the USA, now back in Canada and want to get premium and can't because the region won't change to canada so it says invalid postal code for my payment.

  • Newbie
  • Had an account in the USA, now back in Canada and want to get premium and can't because the region won't change to canada so it says invalid postal code for my payment.
  • Astame
  • Community Legend
  • 113 Views
  • 1 replies
  • 0 likes
  • Premium
  • 113 Views
  • 1 replies
  • 0 likes

imposible to pay premium for family . I tried with three different credit cards and did not work

First i choosed a 1 month trial for premium for family and I have add other new account to it. But after one week it change to free seesion with advertisement. Then I have tried to updated my account to premium family paying with three diferent credi...

  • Newbie
  • First i choosed a 1 month trial for premium for family and I have add other new account to it. But after one week it change to free seesion with advertisement. Then I have tried to updated my account...
  • Astame
  • Community Legend
  • 103 Views
  • 1 replies
  • 0 likes
  • Premium
  • 103 Views
  • 1 replies
  • 0 likes

Solved!! Wife's Spotify account's country is incorrect and can't join my Family Account!

Hi, My wife and myself have recently moved from Malta to Spain. Upon changing all our active subscriptions to reflect this, I noticed the Family subscription and opted for that. I have set this up on my account (this one) and got her to cancel her su...

  • Casual Listener
  • Hi,   My wife and myself have recently moved from Malta to Spain.   Upon changing all our active subscriptions to reflect this, I noticed the Family subscription and opted for that. I h...
  • qtsohg
  • Casual Listener
  • 498 Views
  • 3 replies
  • 0 likes
  • Account
    Free
    Premium
    Subscription
  • 498 Views
  • 3 replies
  • 0 likes

Solved!! Is this really where I have to come to report fraud?

Noticed I'd been charged £14.99, rather than £9.99 this month.Then noticed I seem to have a family account active with:&listed as being "in my family". They aren't.Password reset and all that, and just off to paypal to reject the payment. *Surely* th...

  • Casual Listener
  • Noticed I'd been charged £14.99, rather than £9.99 this month. Then noticed I seem to have a family account active with: <snip email> & <snip email> listed as being "in my family...
  • goldcd
  • Casual Listener
  • 731 Views
  • 2 replies
  • 0 likes
  • Windows
  • 731 Views
  • 2 replies
  • 0 likes

I canno change country in my settings.

I am sitizen ofUkraine. But when I was registering, i was in working trip in Poland. So spotify for some reasone decide that I am polish, what is not true. Now I back to ukraine and want to loggin to my account. But it gives me an error that my 'coun...

  • Casual Listener
  • I am sitizen ofUkraine. But when I was registering, i was in working trip in Poland. So spotify for some reasone decide that I am polish, what is not true. Now I back to ukraine and want to loggin to...
  • Stevienixxx666
  • Newbie
  • 249 Views
  • 2 replies
  • 0 likes
  • Account
    Login
  • 249 Views
  • 2 replies
  • 0 likes

Can't log in on mobile nor the windows app

I've just changed the password of my account and now won´t allow me to log in on the mobile nor the pc app, buen when I try to log in on the internet browser it logs in, so i don't know what to do 'cuz i dont want to log in using facebook.

  • Newbie
  • I've just changed the password of my account and now won´t allow me to log in on the mobile nor the pc app, buen when I try to log in on the internet browser it logs in, so i don't know what to do 'c...
  • Alejandro_C
  • Spotify Legend
  • 106 Views
  • 1 replies
  • 0 likes
  • Login
  • 106 Views
  • 1 replies
  • 0 likes

two accounts copying playlists

I have two facebook accounts and I want to switch my spotify account over to my other facebook account so I can deactivate my other fb account. How do I transfer my current spotify account to my other fb account?

  • Newbie
  • I have two facebook accounts and I want to switch my spotify account over to my other facebook account so I can deactivate my other fb account. How do I transfer my current spotify account to my othe...
  • RachelPaiva
  • Casual Listener
  • 211 Views
  • 2 replies
  • 1 likes
  • Account
  • 211 Views
  • 2 replies
  • 1 likes

I pay for premium spotify but in the web says free suscription

I am from Argentina and I am paing for premium suscrpition. Today I enter to change it to the family plan and in mi account says that i am not paying. Why? I do not want to pay it again beacuase maybe it will chargeed it both times.

  • Newbie
  • I am from Argentina and I am paing for premium suscrpition. Today I enter to change it to the family plan and in mi account says that i am not paying. Why? I do not want to pay it again beacuase mayb...
  • emirandrw
  • Music Fan
  • 163 Views
  • 1 replies
  • 0 likes
  • Premium
  • 163 Views
  • 1 replies
  • 0 likes

Unexplainable 12.99 EUR bill every month

Hey. I get billed 12.99 EUR every month, but I don't know why. I currently have Spotify Free, and therefore should pay nothing at all. Unless there's an other account attached to my credit card, of course. Could you guys help me finding that out? I s...

  • Casual Listener
  • Hey. I get billed 12.99 EUR every month, but I don't know why. I currently have  Spotify Free, and therefore should pay nothing at all. Unless there's an other account attached to my credit card...
  • Maxim
  • Spotify Star
  • 197 Views
  • 3 replies
  • 0 likes
  • Account
    Subscription
  • 197 Views
  • 3 replies
  • 0 likes

Paying with a "virtual card"

Hi, Here in Brazil our banks let you create a virtual card to shop online. You can create a virtual card bound to your physical main card (new number, cvv and expiration). There's security mesurements you can set like how many purchases can be made i...

  • Newbie
  • Hi,   Here in Brazil our banks let you create a virtual card to shop online.   You can create a virtual card bound to your physical main card (new number, cvv and expiration).   ...
  • 2132 Views
  • 0 replies
  • 2 likes
  • Subscription
  • 2132 Views
  • 0 replies
  • 2 likes

Why do i keep loosing my offline lists?

I keep loosing my offline lists. I got premium. I've been charged and my status is premium. But time to time i need to redownload all my musics to listen to them in offline mod. WHY?!

  • Casual Listener
  • I keep loosing my offline lists. I got premium. I've been charged and my status is premium. But time to time i need to redownload all my musics to listen to them in offline mod. WHY?!
  • emirandrw
  • Music Fan
  • 128 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
  • 128 Views
  • 3 replies
  • 0 likes

resubscribing

I had my iTunes account hooked up to my account and at some stage my iTunes account ran out of funds, so obviously Spotify stopped working too. I have recently put money onto my iTunes account but I can't seem to figure out how to resubscribe to Prem...

  • Newbie
  • I had my iTunes account hooked up to my account and at some stage my iTunes account ran out of funds, so obviously Spotify stopped working too. I have recently put money onto my iTunes account but I ...
  • LordRollin
  • Community Legend
  • 123 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 123 Views
  • 1 replies
  • 0 likes

Can't Pay Family Account With American Express

So I'm trying to upgrade to Spotify Family, but it won't let me use a 4 digit security code. The field says enter 3 or 4 digit codes, but it only takes 3 characters. How do I enter a 4 digit code to pay with AmEx?

  • Casual Listener
  • So I'm trying to upgrade to Spotify Family, but it won't let me use a 4 digit security code. The field says enter 3 or 4 digit codes, but it only takes 3 characters. How do I enter a 4 digit code to ...
  • jmcrausch
  • Newbie
  • 522 Views
  • 4 replies
  • 3 likes
  • Account
    Premium
    Subscription
  • 522 Views
  • 4 replies
  • 3 likes

Gift card

HiI received a gift card, but i can not activate it on the Spotify app because I can only pay with a bank card.What should I do?

  • Newbie
  • Hi I received a gift card, but i can not activate it on the Spotify app because I can only pay with a bank card. What should I do?
  • Maxim
  • Spotify Star
  • 75 Views
  • 1 replies
  • 0 likes
  • Premium
  • 75 Views
  • 1 replies
  • 0 likes

combine Facebook account and normal Spotify account?

I have recently deactivated Facebook which is the account I have paid for Spotify premium on so now when I log into my normal Spotify only account, I'm stuck with the free version again. Is there a way to use my Spotify premium without deactivating m...

  • Newbie
  • I have recently deactivated Facebook which is the account I have paid for Spotify premium on so now when I log into my normal Spotify only account, I'm stuck with the free version again. Is there a w...
  • Maxim
  • Spotify Star
  • 126 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
    Subscription
  • 126 Views
  • 1 replies
  • 0 likes

Solved!! Payment Problem

Hi, I just checked that my Spotify is free account now, but i paid it in 06/2016, in my account settings I saw that they can't identify my payment. I have my CC extract to prove that. I need some help with this, because its paid but its on free becau...

  • Casual Listener
  • Hi, I just checked that my Spotify is free account now, but i paid it in 06/2016, in my account settings I saw that they can't identify my payment. I have my CC extract to prove that.   I need...
  • tonysantos09
  • Casual Listener
  • 221 Views
  • 2 replies
  • 0 likes
  • Account
    Free
    Premium
    Subscription
  • 221 Views
  • 2 replies
  • 0 likes

Solved!! One account with multiple users

Hello,Does anyone know if you can have one spotify account but multiple users??We use spotify in our retail shops so we would need everyone to be able to log in to there own playlist but under one account. Thanks

  • Regular
  • Hello, Does anyone know if you can have one spotify account but multiple users?? We use spotify in our retail shops so we would need everyone to be able to log in to there own playlist but under on...
  • JamesGB
  • Gig Goer
  • 101488 Views
  • 4 replies
  • 0 likes
  • Subscription
  • 101488 Views
  • 4 replies
  • 0 likes

Solved!! Deleted old facebook account, can't use same email

Good day! I deleted my old facebook account because I want to make a new one. Made a new facebook account with the same email, now I can't make a new spotify account because it says "email already in use". Thank you!

  • Newbie
  • Good day! I deleted my old facebook account because I want to make a new one. Made a new facebook account with the same email, now I can't make a new spotify account because it says "email already in...
  • JamesGB
  • Gig Goer
  • 567 Views
  • 1 replies
  • 0 likes
  • Account
  • 567 Views
  • 1 replies
  • 0 likes

Account Hacked, Email Changed

My premium account's been hacked, email changed, I can log in via facebook and kick people out, but apparently my password's been changed so any messages sent to support will just be sent to the person who hacked my account. How on earth do I resolve...

  • Casual Listener
  • My premium account's been hacked, email changed, I can log in via facebook and kick people out, but apparently my password's been changed so any messages sent to support will just be sent to the pers...
  • JamesGB
  • Gig Goer
  • 2701 Views
  • 3 replies
  • 0 likes
  • Login
    Premium
    Subscription
  • 2701 Views
  • 3 replies
  • 0 likes

Forgot username, password and email registered

I forgot the username, passowrd and email I used for previous subscription account. And now, I'm failed to login in spotify and pay the fee every month. I can provide the credit card I used for payment. Please get back asap. Thansk!Novia

  • Visitor
  • I forgot the username, passowrd and email I used for previous subscription account.  And now, I'm failed to login in spotify and pay the fee every month.     I can provide the c...
  • user-removed
  • Not applicable
  • 198 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Subscription
  • 198 Views
  • 1 replies
  • 0 likes