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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

80347 Views

9 replies

2 likes

Account
Login
  • 80347 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

653656 Views

13 replies

4 likes

Account
  • 653656 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

734058 Views

18 replies

29 likes

  • 734058 Views
  • 18 replies
  • 29 likes

Suscripción 3 meses por 99

Hola que tal alguien podría ayudarme hice el pago de 99 por tres meses y ahorita que está acabando el primer mes dice que tengo que pagar de nuevo, la promoción no fue válida? Como puedo checar eso u orientarme

Newbie

Hola que tal alguien podría ayudarme hice el pago de 99 por tres meses y ahorita que está acabando el primer mes dice que tengo que pagar de nuevo, la promoción no fue válida? Como puedo checar eso u...

osornios

Spotify Star

426 Views

1 replies

0 likes

Account
Premium
Subscription
  • 426 Views
  • 1 replies
  • 0 likes

I cant get premium..

so as of right now I am in korea, but then I want premium. the only payment i have is through mobile bills for taiwan. (i am not sure if the region i am in have to do with anything). but then whenever i put in my information and everything and hit en...

Casual Listener

so as of right now I am in korea, but then I want premium. the only payment i have is through mobile bills for taiwan. (i am not sure if the region i am in have to do with anything). but then wheneve...

LordRollin

Community Legend

408 Views

3 replies

0 likes

Premium
  • 408 Views
  • 3 replies
  • 0 likes

Family Subscription- Payment date.

I have recently got this set up and everything is working fine. My only problem is the date this comes out the bank.I understand in order to change the date the only suggestion i could find was to cancel the account and sign up again at a later date ...

Casual Listener

I have recently got this set up and everything is working fine. My only problem is the date this comes out the bank. I understand in order to change the date the only suggestion i could find was t...

LordRollin

Community Legend

348 Views

3 replies

0 likes

Account
Subscription
  • 348 Views
  • 3 replies
  • 0 likes

Unable to subscribe to monthly plan

Hi, I was susbscribed to spotify premium but one of my payments failed t go through. I am trying to subscribe again but it won't give me the monthly option. It only shows me one time payment for a year. Can you pleae advise how I can get the monthly ...

Newbie

Hi,    I was susbscribed to spotify premium but one of my payments failed t go through. I am trying to subscribe again but it won't give me the monthly option. It only shows me one time p...

osornios

Spotify Star

214 Views

1 replies

0 likes

Account
Premium
Subscription
  • 214 Views
  • 1 replies
  • 0 likes

Solved!! GIFT-CARD not RECEIVED

I have just bought a Spotify Premium Gift-Card for today and i have not yet received a comfirmation email and the code on my email account. What Am I supposed to do? Sorry for my bad English Please help!Thx

Newbie

I have just bought a Spotify Premium Gift-Card for today and i have not yet received a comfirmation email and the code on my email account. What Am I supposed to do? Sorry for my bad English 😞 Plea...

LordRollin

Community Legend

1858 Views

1 replies

0 likes

Account
Premium
Subscription
  • 1858 Views
  • 1 replies
  • 0 likes

Solved!! Premium uppgrade

Hej, I just upgraded to premium and invited my two kids. We all have separate accounts today. Will the accounts automatically change into premium? No risk for double charges? Best Regards ilona

Newbie

Hej, I just upgraded to premium and invited my two kids. We all have separate accounts today. Will the accounts automatically change into premium? No risk for double charges? Best Regards ilona &nbs...

Maxim

Spotify Star

315 Views

1 replies

0 likes

Premium
  • 315 Views
  • 1 replies
  • 0 likes

Annual payment done before upgrading to family

Hi I recently paid my premium account for one year in advance and then upgraded to family premium family. I hope spotify will only charge the difference? Regards Martin

Casual Listener

Hi I recently paid my premium account for one year in advance and then upgraded to family premium family. I hope spotify will only charge the difference?   Regards Martin

Maxim

Spotify Star

573 Views

3 replies

0 likes

Account
Premium
  • 573 Views
  • 3 replies
  • 0 likes

Paying for Spotify Premium through iTunes but still shows as free

I moved from Spotify Free to Premium and are paying via iTunesBut when I log on to my Spotify account via a webpage it still shows as freeAnd this is prevnting me from hooking up to my new Sonos system I boughtI heard Spotify just needs to update my ...

Newbie

I moved from Spotify Free to Premium and are paying via iTunes But when I log on to my Spotify account via a webpage it still shows as free And this is prevnting me from hooking up to my new Sonos ...

Maxim

Spotify Star

295 Views

1 replies

0 likes

Account
  • 295 Views
  • 1 replies
  • 0 likes

Can't choose my country in list of countries

I set up Spotify Premium for family with my mothers account as the main account, but when I went on my own account and tried changing my settings, the changes wouldn't save because the country I chose was invalid (Norway). Naturally, to save my setti...

Casual Listener

I set up Spotify Premium for family with my mothers account as the main account, but when I went on my own account and tried changing my settings, the changes wouldn't save because the country I chos...

Maxim

Spotify Star

378 Views

3 replies

0 likes

Account
Premium
  • 378 Views
  • 3 replies
  • 0 likes

Need help

I subscribed on spotify premium using my credit card. But ive got a free spotify premium as a promo of globe telecom. how can I unsubscribe my 1st subrcription using my credit card.

Newbie

I subscribed on spotify premium using my credit card. But ive got a free spotify premium as a promo of globe telecom. how can I unsubscribe my 1st subrcription using my credit card.

Maxim

Spotify Star

241 Views

1 replies

0 likes

Subscription
  • 241 Views
  • 1 replies
  • 0 likes

Cancelled my spotify account still taking money off me. Plis i forgot my email and password

Hey there I cancelled my spotify premium account but it's still deducting money from my account and now I can't remember my email and password. It's also taking money 2 aweek off my account

Newbie

Hey there I cancelled my spotify premium account but it's still deducting money from my account and now I can't remember my email and password. It's also taking money 2 aweek off my account

Maxim

Spotify Star

296 Views

1 replies

0 likes

Premium
  • 296 Views
  • 1 replies
  • 0 likes

No access to email and forgot password

HiI forgot my password and no longer have access to my email address. I have sent several notes to spotify but they just say they will email me at the address I don't have access to. If anyone can help please email me at [email address removed] thank...

Casual Listener

Hi I forgot my password and no longer have access to my email address. I have sent several notes to spotify but they just say they will email me at the address I don't have access to. If anyone ca...

Mrssticky1968

Casual Listener

437 Views

4 replies

0 likes

Login
  • 437 Views
  • 4 replies
  • 0 likes

Can't find old account

Hi there,I have changed jobs recently (spotify was on my old work phone and desktop) and it appears my old account was deleted. I tried to log back in, but couldn't find the account so just signed up to a new one thinking it would be the same. A few ...

Newbie

Hi there, I have changed jobs recently (spotify was on my old work phone and desktop) and it appears my old account was deleted. I tried to log back in, but couldn't find the account so just signed ...

Maxim

Spotify Star

235 Views

1 replies

0 likes

Account
Subscription
  • 235 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Ads

Id love to pay for your service but im just writing to let you know im uninstalling it from both my pc and my phone, im tired of getting home from work, loading up spotify to listen to music, and hitting play and immediately having 3 commercials, ser...

Newbie

Id love to pay for your service but im just writing to let you know im uninstalling it from both my pc and my phone, im tired of getting home from work, loading up spotify to listen to music, and hit...

Laura

Roadie

363 Views

1 replies

0 likes

Free
  • 363 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why Can't I Share Music with Facebook Users?

I'm not a Facebook user and I can't share my music with Facebook users I've followed that also follow me. Why is this? How do we fix this? I'd really like to share some jams with like minded individuals!

Casual Listener

I'm not a Facebook user and I can't share my music with Facebook users I've followed that also follow me.  Why is this?  How do we fix this?  I'd really like to share some jams with li...

Laura

Roadie

206 Views

1 replies

0 likes

Other
  • 206 Views
  • 1 replies
  • 0 likes

Payment problems

I tried to pay premium 3 times but spotify told me that there was a problem with the payment, 1 hour later i check my bank account and i have paid for spotify 3 times, but I don't have premium. Sorry if there's a spelling mistke im not american.

Newbie

I tried to pay premium 3 times but spotify told me that there was a problem with the payment, 1 hour later i check my bank account and i have paid for spotify 3 times, but I don't have premium. Sorry...

Maxim

Spotify Star

292 Views

1 replies

1 likes

Account
  • 292 Views
  • 1 replies
  • 1 likes

Paid for premium and won't let me log in

I paid for premium and my Spotify app on my I phone 6s just says my email or password is wrong witch it isn't.

Newbie

I paid for premium and my Spotify app on my I phone 6s just says my email or password is wrong witch it isn't.

MattSuda

Spotify Star

303 Views

1 replies

0 likes

Login
  • 303 Views
  • 1 replies
  • 0 likes

Missing account

I got logged out when spotify had issues and have lost my premium. Tried uninstalling/reinstalling the app and changing my password. As far as I can tell I must have a duplicate account but don't have another email address that I can remember and no ...

Newbie

I got logged out when spotify had issues and have lost my premium. Tried uninstalling/reinstalling the app and changing my password. As far as I can tell I must have a duplicate account but don't hav...

Maxim

Spotify Star

206 Views

1 replies

0 likes

Login
  • 206 Views
  • 1 replies
  • 0 likes

Can't pay with my credit card after payment failures

I've always used my credit card to pay for my suscription. 2 months ago spotify couldn't charge me because i had no founds so i moved back to free suscription. Now that my credit card has money on it again, spotify won't let me pay with it (It always...

Newbie

I've always used my credit card to pay for my suscription. 2 months ago spotify couldn't charge me because i had no founds so i moved back to free suscription. Now that my credit card has money on it...

Alberto_mx

Regular

386 Views

1 replies

0 likes

Account
Premium
Subscription
  • 386 Views
  • 1 replies
  • 0 likes

.99 cent 3 month premium but I want to upgrade to family after 1 month, how will this work?

So I've only used 1 month of 3 months but I want to upgrade to family plan today. If I do this do I forfeit my remaining 2 months of .99 or will family plan and payment not start until the 3 months expire ?

Newbie

So I've only used 1 month of 3 months but I want to upgrade to family plan today. If I do this do I forfeit my remaining 2 months of .99 or will family plan and payment not start until the 3 months e...

Maxim

Spotify Star

512 Views

1 replies

0 likes

Account
Premium
Subscription
  • 512 Views
  • 1 replies
  • 0 likes