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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • Jesssant11
  • Visitor
  • 242447 Views
  • 393 replies
  • 24 likes
  • Account
    Free
  • 242447 Views
  • 393 replies
  • 24 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Roadie
  • 12690 Views
  • 6 replies
  • 11 likes
  • Security
  • 12690 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • devel
  • Visitor
  • 527320 Views
  • 989 replies
  • 113 likes
  • Account
  • 527320 Views
  • 989 replies
  • 113 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 127695 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 127695 Views
  • 74 replies
  • 12 likes

Superuser Contribution Problemas para pago de Spotify y acceso a nueva cuenta en móvil

Hace unos dias, mi cuenta de Spotify premium, paso a ser free de un momento al otro. Luego de mucho dar vueltas me di cuenta que hay problemas con el pago, por la configuracion de mi region (el pais esta bien, pero el codigo postal, no es el mio, ni ...

  • Casual Listener
  • Hace unos dias, mi cuenta de Spotify premium, paso a ser free de un momento al otro.  Luego de mucho dar vueltas me di cuenta que hay problemas con el pago, por la configuracion de mi region (e...
  • PabloLazo
  • Casual Listener
  • 722 Views
  • 2 replies
  • 0 likes
  • 722 Views
  • 2 replies
  • 0 likes

I want to Cancel

I want to cancel my premium subscription, but I cannot find anywere to do so. I went to the subscription tab on my account and it just tells me what my subscription is.

  • Newbie
  • I want to cancel my premium subscription, but I cannot find anywere to do so. I went to the subscription tab on my account and it just tells me what my subscription is. 
  • nemhdaburka
  • Newbie
  • 319 Views
  • 2 replies
  • 0 likes
  • Premium
    Subscription
  • 319 Views
  • 2 replies
  • 0 likes

Unauthorized Charge

I haven't used my spotify account in over a year. I checked my mobile banking app today & saw that I was charged $9.99 for the premium. I didn't authrorize this transaction & would like a refund. I don't use spotify, so I'm not sure why I was charged...

  • Newbie
  • I haven't used my spotify account in over a year. I checked my mobile banking app today & saw that I was charged $9.99 for the premium. I didn't authrorize this transaction & would like a ref...
  • Maxim
  • Spotify Star
  • 352 Views
  • 1 replies
  • 0 likes
  • 352 Views
  • 1 replies
  • 0 likes

Solved!! Want to join a different family account

So a few weeks ago I was experimenting with the family features, now my dad has purchased it. I cannot join the new one as it gives me the message:"Sorry! You're already a member of this (or another) Family plan. Please click below to switch to the a...

  • Newbie
  • So a few weeks ago I was experimenting with the family features, now my dad has purchased it. I cannot join the new one as it gives me the message: "Sorry! You're already a member of this (or anothe...
  • Maxim
  • Spotify Star
  • 2750 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 2750 Views
  • 1 replies
  • 0 likes

Can only use on 1 device

I have spotify premium but it only lets me listen to one device at a time. How can i listen to music on 2 devices at once?

  • Newbie
  • I have spotify premium but it only lets me listen to one device at a time. How can i listen to music on 2 devices at once?
  • Maxim
  • Spotify Star
  • 326 Views
  • 1 replies
  • 0 likes
  • Premium
  • 326 Views
  • 1 replies
  • 0 likes

Payed for premium

My Spotify premium was supposed to end at 26-08-16, I also wanted to cancel my premium since it was expensive and didn't have that kind of money each month. However on 1-09-16 Spotify charged me €9,99, I cancelled my account on 26-09-16 so I do not u...

  • Newbie
  • My Spotify premium was supposed to end at 26-08-16, I also wanted to cancel my premium since it was expensive and didn't have that kind of money each month. However on 1-09-16 Spotify charged me €9,9...
  • kbrooksc
  • Community Legend
  • 204 Views
  • 1 replies
  • 0 likes
  • 204 Views
  • 1 replies
  • 0 likes

Cant change payment options!

Hey everyone! I started to get messages like "your payment failed". So i oppend the spotify wep page to get a quick look what was wrong. Its said "we couldnt finalize the payment - change the payment method/credit card info". Then i pressed that butt...

  • Newbie
  • Hey everyone! I started to get messages like "your payment failed". So i oppend the spotify wep page to get a quick look what was wrong. Its said "we couldnt finalize the payment - change the payment...
  • kbrooksc
  • Community Legend
  • 228 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 228 Views
  • 1 replies
  • 0 likes

Waiting too long for login help

I paid for premium over 1 hr. Ago,and tried to login and username field or box,cuts off the 1st. 2 letters of my username, I tried several times.I clicked on login problems and it kept going back to username box. S op I went to my email and emailed s...

  • Newbie
  • I paid for premium over 1 hr. Ago,and tried to login and username field or box,cuts off the 1st. 2 letters of my username, I tried several times.I clicked on login problems and it kept going back to ...
  • kbrooksc
  • Community Legend
  • 258 Views
  • 1 replies
  • 0 likes
  • 258 Views
  • 1 replies
  • 0 likes

payment, but without access to premium

Hi, guys!I'm Spotify user for over a year and, in the last three months, it has presented problems in payment. I paid the bill for three months, but the site does not appear the receipt. I need you to see it and URGENT! It's been three months that pa...

  • Newbie
  • Hi, guys! I'm Spotify user for over a year and, in the last three months, it has presented problems in payment. I paid the bill for three months, but the site does not appear the receipt. I nee...
  • kbrooksc
  • Community Legend
  • 214 Views
  • 1 replies
  • 0 likes
  • Account
  • 214 Views
  • 1 replies
  • 0 likes

can't log in

hi guys, i've a problem, i was checking my music, when i was done i put my phone in my pocket.my phone did several things, set an other email, and log out. so i can't log in right now and if i try to recover my password ( or reset it) he doesn't send...

  • Newbie
  • hi guys,   i've a problem,   i was checking my music, when i was done i put my phone in my pocket. my phone did several things, set an other email, and log out.   so i can't log...
  • kbrooksc
  • Community Legend
  • 250 Views
  • 1 replies
  • 0 likes
  • 250 Views
  • 1 replies
  • 0 likes

Premium Subscription Promotion advertisement

I saw an advertisement in Spofity saying that if I pay HKD4.9 I can update to premium for three months. I paid it and my credit card had been debited HKD4.9 immediately. A while after on the same day, did not know why my credit card had been debited ...

  • Newbie
  • I saw an advertisement in Spofity saying that if I pay HKD4.9 I can update to premium for three months.  I paid it and my credit card had been debited HKD4.9 immediately.  A while after on ...
  • kbrooksc
  • Community Legend
  • 280 Views
  • 1 replies
  • 0 likes
  • 280 Views
  • 1 replies
  • 0 likes

Cannot Login

A couple days ago Spotify logged me out of all of my devices. It started showing me error code 404, telling me my login had failed. I have always logged in through Facebook and this is no longer working for me. I know my Facebook information is still...

  • Casual Listener
  • A couple days ago Spotify logged me out of all of my devices. It started showing me error code 404, telling me my login had failed. I have always logged in through Facebook and this is no longer work...
  • willsymons88
  • Casual Listener
  • 351 Views
  • 3 replies
  • 0 likes
  • Account
  • 351 Views
  • 3 replies
  • 0 likes

Student Discount

I was getting charged 4.99 a month since Im a student and just noticed after last month I started getting charge 9.99 a month how do I switch back to a student discount

  • Newbie
  • I was getting charged 4.99 a month since Im a student and just noticed after last month I started getting charge 9.99 a month how do I switch back to a student discount
  • kbrooksc
  • Community Legend
  • 278 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 278 Views
  • 1 replies
  • 0 likes

Solved!! Account

Hi there, I am using the premium account since a few month with my Mac in addition to my office iphone and everything went right. Because of the LTE connection and the songs Ihave already downloaded within spotify on this iphone for work, I prefer to...

  • Casual Listener
  • Hi there,   I am using the premium account since a few month with my Mac in addition to my office iphone and everything went right. Because of the LTE connection and the songs Ihave already do...
  • kbrooksc
  • Community Legend
  • 611 Views
  • 3 replies
  • 0 likes
  • Premium
  • 611 Views
  • 3 replies
  • 0 likes

Payment problem

Hi, I couldn't pay my credit card bill so the premium signature was cancelled. Only after the cancel, I payed the bill, but until now the premium features have not been restored.The premium signature will restore automatically?

  • Newbie
  • Hi, I couldn't pay my credit card bill so the premium signature was cancelled. Only after the cancel, I payed the bill, but until now the premium features have not been restored. The premium signatu...
  • kbrooksc
  • Community Legend
  • 246 Views
  • 1 replies
  • 0 likes
  • 246 Views
  • 1 replies
  • 0 likes

double payed

I payed twice for the spotify this month, I switched to family premium and my sons account is now on my account but he payed also for the premium, can you pay that back,

  • Newbie
  • I payed twice for the spotify this month, I switched to family premium and my sons account is now on my account but he payed also for the premium, can you pay that back,
  • kbrooksc
  • Community Legend
  • 437 Views
  • 1 replies
  • 0 likes
  • 437 Views
  • 1 replies
  • 0 likes

premium

I just now decided to take the offered 60 day free trial which I've heard multiple times while using my normal free spotify. I haven't taken the 30 day free trial before. And now when I took it it was only for 30 days?Help please!

  • Newbie
  •   I just now decided to take the offered 60 day free trial which I've heard multiple times while using my normal free spotify. I haven't taken the 30 day free trial before. And now when I took ...
  • kbrooksc
  • Community Legend
  • 229 Views
  • 1 replies
  • 0 likes
  • Free
    Premium
    Subscription
    Unlimited
  • 229 Views
  • 1 replies
  • 0 likes

Premium was paused and the student discount was take off?

So my subscription was interrupted because I forgot to update Spotify with my new card info, now when I go back to update they have taken off the college discount. Why? Thanks !

  • Newbie
  • So my subscription was interrupted because I forgot to update Spotify with my new card info, now when I go back to update they have taken off the college discount. Why? Thanks !
  • kbrooksc
  • Community Legend
  • 438 Views
  • 1 replies
  • 0 likes
  • 438 Views
  • 1 replies
  • 0 likes