Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help with logging in, passwords, and account settings.
So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...
Newbie
89313 Views
9 replies
2 likes
Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks
Newbie
760700 Views
18 replies
29 likes
Hello, good customer since One year, I Would like to know if it was possible to unlock my email address Who is to associate my account facebook For May I delete my facebook account and recreate myself Rates on spotify with this same address .. Thank ...
Hello, good customer since One year, I Would like to know if it was possible to unlock my email address Who is to associate my account facebook For May I delete my facebook account and recreate ...
Spotify Star
249 Views
1 replies
0 likes
I've been trying to subscribe to the 9 pesos 3 month promo here in spotify through mobile payment which is through Smart. I've been submitting my number for like 5 times already and it's been hours and I still haven't receive any pin code.
I've been trying to subscribe to the 9 pesos 3 month promo here in spotify through mobile payment which is through Smart. I've been submitting my number for like 5 times already and it's been hours a...
Roadie
244 Views
1 replies
0 likes
Hola, el 2/8/16 me cobraron la mensualidad y en este momento tengo servicio free y perdí mis configuraciones de family, ayuda. Escribo por Twitter y sus agentes prefieren responder a los chistosos y no a los que pagamos.
Hola, el 2/8/16 me cobraron la mensualidad y en este momento tengo servicio free y perdí mis configuraciones de family, ayuda. Escribo por Twitter y sus agentes prefieren responder a los chistosos y ...
Roadie
232 Views
1 replies
0 likes
I cancelled my premium for spotify, now I can't listen to my music. I got a notification that my payment didn't process. I double checked my credit card account(becuz I know I have more than enough to cover $9.99) I realized that putting in my credit...
I cancelled my premium for spotify, now I can't listen to my music. I got a notification that my payment didn't process. I double checked my credit card account(becuz I know I have more than enough t...
Roadie
220 Views
1 replies
0 likes
He dado de alta la cuenta de Spotify premium porque me ofrecían 3 meses a 9.99.. he pagado con safecard y me pone que caduca el mes que viene :(... Aparte el mail asociado a mi cuenta no coincide con el mío, ppdrian contestarme a ? Gracias
He dado de alta la cuenta de Spotify premium porque me ofrecían 3 meses a 9.99.. he pagado con safecard y me pone que caduca el mes que viene :(... Aparte el mail asociado a mi cuenta no coincide con...
Community Legend
187 Views
1 replies
0 likes
I'm a college student that has been paying the regular price to find out there was a student discount so I canceled my subscrition a month ago so I can renew it this month for the student price and I'm on the page that ask for my name and the college...
I'm a college student that has been paying the regular price to find out there was a student discount so I canceled my subscrition a month ago so I can renew it this month for the student price and I...
Spotify Star
225 Views
1 replies
0 likes
I've used spotify on my desktop most days for years. All of sudden, not sure what I did differently, when I login via fb it doesn't go through. It shows that it's thinking, but never completes. I can still login on my phone and have no problems, it's...
I've used spotify on my desktop most days for years. All of sudden, not sure what I did differently, when I login via fb it doesn't go through. It shows that it's thinking, but never completes. I can...
Community Legend
272 Views
1 replies
0 likes
All of the sudden I'm unable to log into my premium account. It isn't linked to my Facebook and I can't access the email that I linked to my account. Maybe this is the reason why my account is unaccessable, as I haven't been able to use this email fo...
All of the sudden I'm unable to log into my premium account. It isn't linked to my Facebook and I can't access the email that I linked to my account. Maybe this is the reason why my account is unacce...
Community Legend
276 Views
1 replies
0 likes
Hi, I subscribed 1 year family plan. But when I try to add my husband, the website ask to subscribe premium. What I need to do to solve this? thanks.
Hi, I subscribed 1 year family plan. But when I try to add my husband, the website ask to subscribe premium. What I need to do to solve this? thanks. ...
Community Legend
275 Views
1 replies
0 likes
Everytime i tried to upgrade to premium service i always get an error message ooops something went wrong. I was trying to upgrade via my mobile prepaid credits. Pls help if you were able to encounter something like this. Thanks
Everytime i tried to upgrade to premium service i always get an error message ooops something went wrong. I was trying to upgrade via my mobile prepaid credits. Pls help if you were able to encounter...
Community Legend
245 Views
1 replies
0 likes
Hi,I'm currently a college student in the U.S. and have gotten the student discount from spotify in the past. However, I am studying abroad this year in Italy and before I arrived decided to end my discounted premium subscription. I now would like to...
Hi, I'm currently a college student in the U.S. and have gotten the student discount from spotify in the past. However, I am studying abroad this year in Italy and before I arrived decided to end my...
Roadie
958 Views
1 replies
0 likes
Hey @isaavalle Try logging into your Spotify profile on your browser here with your email. Your username will be displayed after you login. After that, check the status of your subscription. If everything looks ok, logout of the app in your device, a...
Hey @isaavalle Try logging into your Spotify profile on your browser here with your email. Your username will be displayed after you login. After that, check the status of you...
Casual Listener
213 Views
1 replies
0 likes
under my account, then subscriptions tab. the only option i have is to stay premium? does anyone know how i can cancel this service?
under my account, then subscriptions tab. the only option i have is to stay premium? does anyone know how i can cancel this service?
Regular
603 Views
6 replies
0 likes
i sent an email but no reply and now i have been charged 9.99 again. can someone give me an email address that someone will reply to.
i sent an email but no reply and now i have been charged 9.99 again. can someone give me an email address that someone will reply to.
Spotify Star
204 Views
1 replies
0 likes
I cancelled my subscription on 24/08 but i got a payment charged into my account because the subscription. I started my free Premium month but I don't need by the moment so I cancelled the subscription on date but the payment is charged... why?? I wa...
I cancelled my subscription on 24/08 but i got a payment charged into my account because the subscription. I started my free Premium month but I don't need by the moment so I cancelled the subs...
Spotify Star
190 Views
1 replies
0 likes
Last sunday 21st August, I cancelled my Subscription.Goodbye for now!If it's all been a terrible mistake and you've changed your mind, click here to Resubscribe to Premium.If you'd like to come back to Premium any time in the future, just sign into y...
Last sunday 21st August, I cancelled my Subscription. Goodbye for now! If it's all been a terrible mistake and you've changed your mind, click here to Resubscribe to Premium. If you'd like to com...
Community Legend
269 Views
1 replies
0 likes
I meant to cancel, and im looking at getting my money back, butyou also charged me almost 12$!! the price is supposed to be 9$ a month - can i get my money back and my premium account canceled, thank you.
I meant to cancel, and im looking at getting my money back, butyou also charged me almost 12$!! the price is supposed to be 9$ a month - can i get my money back and my premium account canceled, thank...
Community Legend
300 Views
1 replies
0 likes
I am a college student, and i am trying to apply for the 5$ Student Discount.I have submitted a document that has proof i attend this univesirty, and the Uni E-mail.But Since a robot is reading the doocument they automatcially declined my proof. Does...
I am a college student, and i am trying to apply for the 5$ Student Discount. I have submitted a document that has proof i attend this univesirty, and the Uni E-mail. But Since a robot is reading t...
Community Legend
228 Views
1 replies
0 likes
I accidentally chose the common spotify account instead of the family one. Thats the one I wanted in the first place. Now I already confirmed the payment on my credit card for the entire year. Is there a way for me to cancel it?
I accidentally chose the common spotify account instead of the family one. Thats the one I wanted in the first place. Now I already confirmed the payment on my credit card for the entire year. Is the...
Community Legend
239 Views
1 replies
0 likes
How to I change the credit card on my account?
How to I change the credit card on my account?
Community Legend
305 Views
1 replies
0 likes
