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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • Koe-77
  • Casual Listener
  • 237349 Views
  • 381 replies
  • 23 likes
  • Account
    Free
  • 237349 Views
  • 381 replies
  • 23 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Roadie
  • 12638 Views
  • 6 replies
  • 11 likes
  • Security
  • 12638 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • slothinaloft
  • Newbie
  • 527150 Views
  • 988 replies
  • 113 likes
  • Account
  • 527150 Views
  • 988 replies
  • 113 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 127684 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 127684 Views
  • 74 replies
  • 12 likes

Charged 3 times

I started Spotify for students yesterday and my card was charged 3 times???

  • Newbie
  • I started Spotify for students yesterday and my card was charged 3 times???
  • kbrooksc
  • Community Legend
  • 326 Views
  • 1 replies
  • 0 likes
  • 326 Views
  • 1 replies
  • 0 likes

Unknown device available

I usually use my phone for Spotify. Sometimes I use my tablet or computer. Three devices I know the names of. But my phone says there is a fourth device available, named G4. I do noy recognise this device, nor do I recall having been logged in on my ...

  • Newbie
  • I usually use my phone for Spotify. Sometimes I use my tablet or computer. Three devices I know the names of. But my phone says there is a fourth device available, named G4. I do noy recognise this d...
  • kbrooksc
  • Community Legend
  • 561 Views
  • 1 replies
  • 0 likes
  • 561 Views
  • 1 replies
  • 0 likes

Can't find my account

Hi, I can't find the account that i'm having premium on and the payment have already starting to withdrawl. can someone help me find the account that have premium account and cancel it? my email is [email address removed]. Thank you

  • Newbie
  • Hi, I can't find the account that i'm having premium on and the payment have already starting to withdrawl. can someone help me find the account that have premium account and cancel it?   ...
  • kbrooksc
  • Community Legend
  • 2665 Views
  • 1 replies
  • 0 likes
  • Account
  • 2665 Views
  • 1 replies
  • 0 likes

Spotify for high school use?

I am looking for a music service that can be accessed from our gym, cafeteria, stadium, library and common hall. Is there a spotify account that services high schools in the capacity?

  • Newbie
  • I am looking for a music service that can be accessed from our gym, cafeteria, stadium, library and common hall. Is there a spotify account that services high schools in the capacity?
  • kbrooksc
  • Community Legend
  • 416 Views
  • 1 replies
  • 0 likes
  • Account
  • 416 Views
  • 1 replies
  • 0 likes

Charged twice with unknown account

Hello! I am being charged with 2 spotify accounts. I am no longer aware of the other account. Can you please help me with this? Thank you!

  • Newbie
  • Hello! I am being charged with 2 spotify accounts. I am no longer aware of the other account. Can you please help me with this? Thank you!
  • kbrooksc
  • Community Legend
  • 331 Views
  • 1 replies
  • 0 likes
  • 331 Views
  • 1 replies
  • 0 likes

Solved!! Cannot change country settings - in any way

Hi there,I opened up my Spotify premium account with an australian IP Adress as well as credit card. When I came back to my home country Germany earlier this year, I couldn't use it any longer. I cancelled my Premium Subscription and went back to Fre...

  • Regular
  • Hi there, I opened up my Spotify premium account with an australian IP Adress as well as credit card. When I came back to my home country Germany earlier this year, I couldn't use it any longer. &n...
  • mayamode
  • Newbie
  • 2135 Views
  • 9 replies
  • 1 likes
  • Account
    Subscription
  • 2135 Views
  • 9 replies
  • 1 likes

family upgraded

how do I accept a family invite on a new profile

  • Newbie
  • how do I accept a family invite on a new profile
  • kbrooksc
  • Community Legend
  • 197 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 197 Views
  • 1 replies
  • 0 likes

Subscribed, but not getting Premium?

The payment has been cashed today when it is supposed I cancel my premium account a few days ago, anyway I'm still without premium.

  • Newbie
  • The payment has been cashed today when it is supposed I cancel my premium account a few days ago, anyway I'm still without premium.   
  • kbrooksc
  • Community Legend
  • 226 Views
  • 1 replies
  • 0 likes
  • 226 Views
  • 1 replies
  • 0 likes

Subscribed, received a message that i've been charged, but still not premium

I've recently tried to subscribe, putted all my credit card information and the button "start premium" didn't appear. I tried again with the same card and another time with another card but still nothing happened. I received a message on my cellphone...

  • Newbie
  • I've recently tried to subscribe, putted all my credit card information and the button "start premium" didn't appear. I tried again with the same card and another time with another card but still not...
  • kbrooksc
  • Community Legend
  • 238 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 238 Views
  • 1 replies
  • 0 likes

My email account got deleted and so did my spotify account

When I created my spotify accout last year I used my school email, but when I changed schools and they deleted my old school email, my spotify account wont let me in and I cant find my playlist using my dad´s username. How can I recover my old accoun...

  • Visitor
  • When I created my spotify accout last year I used my school email, but when I changed schools and they deleted my old school email, my spotify account wont let me in and I cant find my playlist using...
  • kbrooksc
  • Community Legend
  • 936 Views
  • 1 replies
  • 0 likes
  • 936 Views
  • 1 replies
  • 0 likes

Signed up for 60 day trail only got 30 days

So I have seen the ads showing how Spotify is free for 60 days and I decided to signup for it but after signing up I have only received 30 days of free trial. Is this some sort of bug?Thanks

  • Visitor
  • So I have seen the ads showing how Spotify is free for 60 days and I decided to signup for it but after signing up I have only received 30 days of free trial. Is this some sort of bug? Thanks
  • KatesHere
  • Community Legend
  • 328 Views
  • 4 replies
  • 0 likes
  • 328 Views
  • 4 replies
  • 0 likes

Charged with Family Premium and Single Premium

Hi guys, I just got charged with 9.99 for my Single Premium Account and decided to take a Family Premium Account now. So I just payed 24,98 for Spotify this month. How do I get the 9.99 refunded? Can I just pull back the money or can you refund the m...

  • Newbie
  • Hi guys,   I just got charged with 9.99 for my Single Premium Account and decided to take a Family Premium Account now. So I just payed 24,98 for Spotify this month. How do I get the 9.99 refu...
  • kbrooksc
  • Community Legend
  • 204 Views
  • 1 replies
  • 0 likes
  • 204 Views
  • 1 replies
  • 0 likes

Cannot change Spotify country

Hello I am a travelling student and cannot change my Spotify country despite having updated my payment method to follow the new country I'm in. Can someone please look into this for me? Thank you.

  • Newbie
  • Hello I am a travelling student and cannot change my Spotify country despite having updated my payment method to follow the new country I'm in. Can someone please look into this for me? Thank you.
  • kbrooksc
  • Community Legend
  • 219 Views
  • 1 replies
  • 0 likes
  • 219 Views
  • 1 replies
  • 0 likes

I can log in to my account online but not the app on my mac

Hi, I have just moved from Australia to Canada. I had a premium subscription in Australia but that has now been replaced with a 6 month subscription through my mobile network in Canada. I was automatically logged out of the app on my Mac and when I t...

  • Newbie
  • Hi,    I have just moved from Australia to Canada. I had a premium subscription in Australia but that has now been replaced with a 6 month subscription through my mobile network in Canada...
  • kbrooksc
  • Community Legend
  • 315 Views
  • 1 replies
  • 0 likes
  • Login
  • 315 Views
  • 1 replies
  • 0 likes

Spotify premium

I signed up for the 60 day trial with PayPal but my account says 30 please help

  • Casual Listener
  • I signed up for the 60 day trial with PayPal but my account says 30 please help
  • kbrooksc
  • Community Legend
  • 271 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 271 Views
  • 1 replies
  • 0 likes

Spotify nederland

Hallo spotify,Ik ben abe hoppenbrouwers. Ik zou graag mijn spotify premium op willen zeggen. Ik ben echter de mail vergeten waarmee ik een account heb aangemaakt, en daardoor lukte het niet om op te zeggen via de manier die op jullie site staat. Ik h...

  • Newbie
  • Hallo spotify, Ik ben abe hoppenbrouwers. Ik zou graag mijn spotify premium op willen zeggen. Ik ben echter de mail vergeten waarmee ik een account heb aangemaakt, en daardoor lukte het niet om op t...
  • Jordi
  • Community Legend
  • 747 Views
  • 1 replies
  • 0 likes
  • 747 Views
  • 1 replies
  • 0 likes

Delete my account please

I would like you delete my account please because I never use spotify; it was something for my ex-girlfriend so please delete my account. Thank you from thomas662870

  • Visitor
  • I would like you delete my account please because I never use spotify; it was something for my ex-girlfriend so please delete my account. Thank you from thomas662870
  • Maxim
  • Spotify Star
  • 262 Views
  • 1 replies
  • 0 likes
  • 262 Views
  • 1 replies
  • 0 likes

Collabrative playlist

Can't make a collaborative playlist. When I make one collaborative, noone can find the playlist.. What am I doing wrong? I've tried to share it as well

  • Newbie
  • Can't make a collaborative playlist. When I make one collaborative, noone can find the playlist.. What am I doing wrong? I've tried to share it as well
  • AA237
  • Roadie
  • 629 Views
  • 1 replies
  • 0 likes
  • 629 Views
  • 1 replies
  • 0 likes

Can't find my account

When upgrading my Iphone I got automatically loged out from my premium account on Spotify. Now I dont remember what e-mail I used. All e-mails I've tried doesn't work. I'm still paying for the account so what should I do? Anyone I can contact? Best r...

  • Visitor
  • When upgrading my Iphone I got automatically loged out from my premium account on Spotify. Now I dont remember what e-mail I used. All e-mails I've tried doesn't work. I'm still paying for the accoun...
  • KatesHere
  • Community Legend
  • 1138 Views
  • 7 replies
  • 0 likes
  • Account
  • 1138 Views
  • 7 replies
  • 0 likes

I cannot create my own account because someone logged in on my phone.

Someone logged into their account with my phone and it linked to my email and facebook. I now want my own account, but everytime I go thru the sign up process, it opens his account again. Please help. I have tried deleting it, clearing the data, etc.

  • Newbie
  • Someone logged into their account with my phone and it linked to my email and facebook. I now want my own account, but everytime I go thru the sign up process, it opens his account again. Please help...
  • Keirek
  • Newbie
  • 253 Views
  • 1 replies
  • 0 likes
  • Account
  • 253 Views
  • 1 replies
  • 0 likes