Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with logging in, passwords, and account settings.
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Newbie
292809 Views
529 replies
34 likes
I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...
PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...
Casual Listener
541664 Views
990 replies
115 likes
My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...
Casual Listener
129735 Views
74 replies
12 likes
I paid for premium over 1 hr. Ago,and tried to login and username field or box,cuts off the 1st. 2 letters of my username, I tried several times.I clicked on login problems and it kept going back to username box. S op I went to my email and emailed s...
I paid for premium over 1 hr. Ago,and tried to login and username field or box,cuts off the 1st. 2 letters of my username, I tried several times.I clicked on login problems and it kept going back to ...
Community Legend
262 Views
1 replies
0 likes
Hi, guys!I'm Spotify user for over a year and, in the last three months, it has presented problems in payment. I paid the bill for three months, but the site does not appear the receipt. I need you to see it and URGENT! It's been three months that pa...
Hi, guys! I'm Spotify user for over a year and, in the last three months, it has presented problems in payment. I paid the bill for three months, but the site does not appear the receipt. I nee...
Community Legend
218 Views
1 replies
0 likes
hi guys, i've a problem, i was checking my music, when i was done i put my phone in my pocket.my phone did several things, set an other email, and log out. so i can't log in right now and if i try to recover my password ( or reset it) he doesn't send...
hi guys, i've a problem, i was checking my music, when i was done i put my phone in my pocket. my phone did several things, set an other email, and log out. so i can't log...
Community Legend
253 Views
1 replies
0 likes
I saw an advertisement in Spofity saying that if I pay HKD4.9 I can update to premium for three months. I paid it and my credit card had been debited HKD4.9 immediately. A while after on the same day, did not know why my credit card had been debited ...
I saw an advertisement in Spofity saying that if I pay HKD4.9 I can update to premium for three months. I paid it and my credit card had been debited HKD4.9 immediately. A while after on ...
Community Legend
285 Views
1 replies
0 likes
A couple days ago Spotify logged me out of all of my devices. It started showing me error code 404, telling me my login had failed. I have always logged in through Facebook and this is no longer working for me. I know my Facebook information is still...
A couple days ago Spotify logged me out of all of my devices. It started showing me error code 404, telling me my login had failed. I have always logged in through Facebook and this is no longer work...
Casual Listener
364 Views
3 replies
0 likes
I was getting charged 4.99 a month since Im a student and just noticed after last month I started getting charge 9.99 a month how do I switch back to a student discount
I was getting charged 4.99 a month since Im a student and just noticed after last month I started getting charge 9.99 a month how do I switch back to a student discount
Community Legend
284 Views
1 replies
0 likes
Hi there, I am using the premium account since a few month with my Mac in addition to my office iphone and everything went right. Because of the LTE connection and the songs Ihave already downloaded within spotify on this iphone for work, I prefer to...
Hi there, I am using the premium account since a few month with my Mac in addition to my office iphone and everything went right. Because of the LTE connection and the songs Ihave already do...
Community Legend
634 Views
3 replies
0 likes
How can I change that ugly logo in My Profile ?
How can I change that ugly logo in My Profile ?
Community Legend
784 Views
5 replies
0 likes
Hi, I couldn't pay my credit card bill so the premium signature was cancelled. Only after the cancel, I payed the bill, but until now the premium features have not been restored.The premium signature will restore automatically?
Hi, I couldn't pay my credit card bill so the premium signature was cancelled. Only after the cancel, I payed the bill, but until now the premium features have not been restored. The premium signatu...
Community Legend
249 Views
1 replies
0 likes
I payed twice for the spotify this month, I switched to family premium and my sons account is now on my account but he payed also for the premium, can you pay that back,
I payed twice for the spotify this month, I switched to family premium and my sons account is now on my account but he payed also for the premium, can you pay that back,
Community Legend
442 Views
1 replies
0 likes
I just now decided to take the offered 60 day free trial which I've heard multiple times while using my normal free spotify. I haven't taken the 30 day free trial before. And now when I took it it was only for 30 days?Help please!
I just now decided to take the offered 60 day free trial which I've heard multiple times while using my normal free spotify. I haven't taken the 30 day free trial before. And now when I took ...
Community Legend
231 Views
1 replies
0 likes
So my subscription was interrupted because I forgot to update Spotify with my new card info, now when I go back to update they have taken off the college discount. Why? Thanks !
So my subscription was interrupted because I forgot to update Spotify with my new card info, now when I go back to update they have taken off the college discount. Why? Thanks !
Community Legend
442 Views
1 replies
0 likes
So, I think this is my fourth month of subscription using the student discount subscription. All of the charges before this month have been fine, but for this month, when I checked my bank transactions, I have four charges of $5.44 (monthly fee) on t...
So, I think this is my fourth month of subscription using the student discount subscription. All of the charges before this month have been fine, but for this month, when I checked my bank transactio...
Community Legend
269 Views
1 replies
0 likes
hey guys ive been having issues login in. ive had a replacement phone and have gotten back my phone and since then i cant seem to get my premium back. ive purchased premium and paid full for the year. ive tried all my usernames and password combinati...
hey guys ive been having issues login in. ive had a replacement phone and have gotten back my phone and since then i cant seem to get my premium back. ive purchased premium and paid full for...
Community Legend
379 Views
1 replies
0 likes
I started Spotify for students yesterday and my card was charged 3 times???
I started Spotify for students yesterday and my card was charged 3 times???
Community Legend
327 Views
1 replies
0 likes
I usually use my phone for Spotify. Sometimes I use my tablet or computer. Three devices I know the names of. But my phone says there is a fourth device available, named G4. I do noy recognise this device, nor do I recall having been logged in on my ...
I usually use my phone for Spotify. Sometimes I use my tablet or computer. Three devices I know the names of. But my phone says there is a fourth device available, named G4. I do noy recognise this d...
Community Legend
567 Views
1 replies
0 likes
Hi, I can't find the account that i'm having premium on and the payment have already starting to withdrawl. can someone help me find the account that have premium account and cancel it? my email is [email address removed]. Thank you
Hi, I can't find the account that i'm having premium on and the payment have already starting to withdrawl. can someone help me find the account that have premium account and cancel it? ...
Community Legend
2677 Views
1 replies
0 likes
I am looking for a music service that can be accessed from our gym, cafeteria, stadium, library and common hall. Is there a spotify account that services high schools in the capacity?
I am looking for a music service that can be accessed from our gym, cafeteria, stadium, library and common hall. Is there a spotify account that services high schools in the capacity?
Community Legend
420 Views
1 replies
0 likes
Hello! I am being charged with 2 spotify accounts. I am no longer aware of the other account. Can you please help me with this? Thank you!
Hello! I am being charged with 2 spotify accounts. I am no longer aware of the other account. Can you please help me with this? Thank you!
Community Legend
333 Views
1 replies
0 likes
