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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

hinika

Newbie

285181 Views

529 replies

34 likes

Account
Free
  • 285181 Views
  • 529 replies
  • 34 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

Babyodaa

Roadie

13577 Views

6 replies

11 likes

Security
  • 13577 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

1r0nm0nk3y

Casual Listener

539420 Views

990 replies

114 likes

Account
  • 539420 Views
  • 990 replies
  • 114 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

129515 Views

74 replies

12 likes

Account
Login
Premium
  • 129515 Views
  • 74 replies
  • 12 likes

cant join a family plan after creating a family plan by accident

I created a family plan by accident and I use a permium account right now. My family invites me to be a number of family plan but it says I already a number of this (another ) family plan. Help!!!! How to join a family plan?

Newbie

I created a family plan by accident and I use a permium account right now. My family invites me to be a number of family plan but it says I already a number of this (another ) family plan. Help!!!! H...

Maxim

Spotify Star

301 Views

1 replies

0 likes

Account
  • 301 Views
  • 1 replies
  • 0 likes

Still getting charged for account I closed

I had an account that was connected with Facebook however I cancelled my Facebook so I wasn't able to connect anymore.Im still getting charged for that account and have been for the last few months. I have opened another account since so I was gettin...

Visitor

I had an account that was connected with Facebook however I cancelled my Facebook so I wasn't able to connect anymore.Im still getting charged for that account and have been for the last few months. ...

rabkro

Newbie

593 Views

1 replies

1 likes

  • 593 Views
  • 1 replies
  • 1 likes

lost premium account

hi i used to have spotify premium when i worked for starbucks and then i moved jobs. is there anyway i can get my premium membership back?

Newbie

hi i used to have spotify premium when i worked for starbucks and then i moved jobs. is there anyway i can get my premium membership back?

Maxim

Spotify Star

237 Views

1 replies

0 likes

  • 237 Views
  • 1 replies
  • 0 likes

Want a refund

I got charged for the student discount and I'm not a student. I would like a refund because i dont use Spotify

Newbie

I got charged for the student discount and I'm not a student. I would like a refund because i dont use Spotify

Maxim

Spotify Star

405 Views

1 replies

0 likes

  • 405 Views
  • 1 replies
  • 0 likes

Subscribed, but not getting Premium?

Ive had Spotify for over a year now and have always had premium. In the past week it had for some reason gone back to free. I have tried absolutely everything to get it back to premium. I went into settings on my phone and re activated premium and se...

Newbie

Ive had Spotify for over a year now and have always had premium. In the past week it had for some reason gone back to free. I have tried absolutely everything to get it back to premium. I went into s...

Maxim

Spotify Star

262 Views

1 replies

0 likes

  • 262 Views
  • 1 replies
  • 0 likes

How to get a refund

I forgot to cancel my subscription in time and I got charged how do I get a refund.

Newbie

I forgot to cancel my subscription in time and I got charged how do I get a refund.

Maxim

Spotify Star

277 Views

1 replies

0 likes

  • 277 Views
  • 1 replies
  • 0 likes

Refund

I cancelled my subscription the day my account got credited would I get a refund since I didn't use Spotify for the month??

Newbie

I cancelled my subscription the day my account got credited would I get a refund since I didn't use Spotify for the month??

Maxim

Spotify Star

268 Views

1 replies

0 likes

  • 268 Views
  • 1 replies
  • 0 likes

Superuser Contribution Facebook/Spotify link

I've been scouring the boards to find an answer to this one but not sure if it's quite specific, or may even be time-related. I originally linked my Spotify account to my Facebook account, but have since deactivated my Facebook account. I have tried ...

Regular

I've been scouring the boards to find an answer to this one but not sure if it's quite specific, or may even be time-related. I originally linked my Spotify account to my Facebook account, but have s...

mindygarcia30

Newbie

1632 Views

14 replies

0 likes

Other
  • 1632 Views
  • 14 replies
  • 0 likes

CAME BACK FROM VACA AND CANT LOG IN?????????

I CHANGE THE COUNTRY SETTING BACK TO USA AND STILL NOTHING GOING TO PANDORA FOR NOW THIS SUCKS!!!!!

Casual Listener

I CHANGE THE COUNTRY SETTING BACK TO USA  AND STILL NOTHING   GOING TO PANDORA FOR NOW   THIS SUCKS!!!!!

YANNO88

Casual Listener

383 Views

3 replies

0 likes

  • 383 Views
  • 3 replies
  • 0 likes

better service

youre company have the worst custumer service that I have ever use. And I have been trying to find the solution to my problem with you and I foun that there so many people with the same situation since the past month wthout a solution, how come that ...

Newbie

youre company have the worst custumer service that I have ever use. And I have been trying to find the solution to my problem with you and I foun that there so many people with the same situation sin...

alzer1967

Newbie

310 Views

2 replies

1 likes

  • 310 Views
  • 2 replies
  • 1 likes

im still on the free why??

after i gave my credit card details i got a lot of info of how money will be deducted out of my account but i never got upgrated .. all my devices are on the free mode and theres no info of how to change to premiun.. do i have to do something?? is th...

Newbie

after i gave my credit card details i got a lot of info of how money will be deducted out of my account but i never got upgrated .. all my devices are on the free mode and theres no info of how to ch...

Peace7123

Newbie

424 Views

4 replies

3 likes

  • 424 Views
  • 4 replies
  • 3 likes

Moving saved songs and playlists from an old account to a new account and deleting the old account.

This is something I thought of in order to change my username. But I'm not sure if it's entirely possible. I've been wanting to change my Spotify username but I read that it's impossible. What I thought of is that I would create a new account and mov...

Visitor

This is something I thought of in order to change my username. But I'm not sure if it's entirely possible.   I've been wanting to change my Spotify username but I read that it's impossible. Wh...

justintyrogers

Newbie

361 Views

2 replies

0 likes

Account
Login
  • 361 Views
  • 2 replies
  • 0 likes

Spotify for family

Hi guys, I already have a premium account, but want to upgrade to the Family service to include my parents and brother who are all constantly on the go for work, studies and travel. We all live at the same address, but Spotify mention in T&Cs: "To be...

Casual Listener

Hi guys,   I already have a premium account, but want to upgrade to the Family service to include my parents and brother who are all constantly on the go for work, studies and travel.   ...

AdieCal

Casual Listener

402 Views

4 replies

0 likes

Premium
  • 402 Views
  • 4 replies
  • 0 likes

Change password when unknown email address

Hi, I'm a premium user and suddenly signed out from my account. Now the password doesn't work and don't get the reset links. How to get them to send reset link to a new or another email address?

Visitor

Hi,   I'm a premium user and suddenly signed out from my account. Now the password doesn't work and don't get the reset links. How to get them to send reset link to a new or another email addr...

ninjathedog

Newbie

453 Views

1 replies

0 likes

Account
  • 453 Views
  • 1 replies
  • 0 likes

Solved!! Student discount bug

I tried upgrading my account to Premium with the student discount as I'm now enrolled in a U.S. grad school, and it looked like my registration with UniDays worked--but then Spotify gave me an error message which read, "Discount not available: Unsupp...

Casual Listener

I tried upgrading my account to Premium with the student discount as I'm now enrolled in a U.S. grad school, and it looked like my registration with UniDays worked--but then Spotify gave me an error ...

sharmorrison

Casual Listener

681 Views

1 replies

0 likes

  • 681 Views
  • 1 replies
  • 0 likes

issue with charge and or discount

my daughter had preminm, that had just recently canceled. she called me u letting me know of a student promotion spotify is having for $4.99 a month. i said sure and went online to subcribe for her. when it came to the name of the school, i put in th...

Visitor

my daughter had preminm,  that had just recently canceled.  she called me u letting me know of a student promotion spotify is having for $4.99 a month.  i said sure and went online to ...

cristiluna95

Casual Listener

808 Views

6 replies

0 likes

Premium
  • 808 Views
  • 6 replies
  • 0 likes

Solved!!Superuser Contribution Payment after cancelling Premium account

Hello, The 29th of august I decided to cancel my Spotify Premium account because my girlfriend and I wanted to buy a Family Premium. I cancelled my Premium and Spotify turned instantly to the Free version. A few minutes later my girlfriend bought the...

Casual Listener

Hello,   The 29th of august I decided to cancel my Spotify Premium account because my girlfriend and I wanted to buy a Family Premium. I cancelled my Premium and Spotify turned instantly to th...

user-removed

Not applicable

942 Views

5 replies

0 likes

Account
Subscription
  • 942 Views
  • 5 replies
  • 0 likes

Help!

My bank account was charged the fee of $4.99, and I'm assuming it was for the student account but I've been logging in and out , refreshing the page and my email but it still says I have the free subscription. What do I do or who can help ? Pleaseeee

Casual Listener

My bank account was charged the fee of $4.99, and I'm assuming it was for the student account but I've been logging in and out , refreshing the page and my email but it still says I have the free sub...

Maxim

Spotify Star

558 Views

5 replies

0 likes

  • 558 Views
  • 5 replies
  • 0 likes