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Accounts

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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • facemat
  • Newbie
  • 154496 Views
  • 174 replies
  • 12 likes
  • Account
    Free
  • 154496 Views
  • 174 replies
  • 12 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ribezaz
  • Spotify Star
  • 10524 Views
  • 3 replies
  • 10 likes
  • Security
  • 10524 Views
  • 3 replies
  • 10 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • OlehKarasov
  • Casual Listener
  • 505435 Views
  • 985 replies
  • 112 likes
  • Account
  • 505435 Views
  • 985 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 124252 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 124252 Views
  • 74 replies
  • 12 likes

Solved!! Cant log in to account

Spotify, I cant log in to the app. Ive changed my password and I'm logged in online but for some reason the app wont work. Ive uninstalled the app and tried over and over but nothing. Uts been three days since sending a email, theres no customer serv...

  • Regular
  • Spotify, I cant log in to the app. Ive changed my password and I'm logged in online but for some reason the app wont work. Ive uninstalled the app and tried over and over but nothing. Uts been three ...
  • Julie-chan
  • Newbie
  • 868 Views
  • 10 replies
  • 0 likes
  • Premium
  • 868 Views
  • 10 replies
  • 0 likes

Cant login

i cant login my premium account.i tried to reset my password but i didnt get email.Can u help me?this is my second account i need my premium account.

  • Visitor
  • i cant login my premium account. i tried to reset my password but i didnt get email.Can u help me? this is my second account i need my premium account.
  • user-removed
  • Not applicable
  • 539 Views
  • 8 replies
  • 0 likes
  • 539 Views
  • 8 replies
  • 0 likes

Got new phone, same number, doesnt allow sign in

I switched to a new phone but when I try to upgrade to premium through fido it does not allow me to do so with my old account becausd it says this account already belongs to a different phone number. But I am using the same phone number and sim as be...

  • Visitor
  • I switched to a new phone but when I try to upgrade to premium through fido it does not allow me to do so with my old account becausd it says this account already belongs to a different phone number....
  • Maxim
  • Spotify Star
  • 179 Views
  • 1 replies
  • 0 likes
  • 179 Views
  • 1 replies
  • 0 likes

Password reset email looks like phishing

I just got a password reset email as part of a preventive mass reset Spotify did.I got it in French, and there are a few errors in it that made me think it's a scam.The title uses the 'vous' form, while the rest of the email uses the 'tu' form (which...

  • Newbie
  • I just got a password reset email as part of a preventive mass reset Spotify did. I got it in French, and there are a few errors in it that made me think it's a scam. The title uses the 'vous' form...
  • Maxim
  • Spotify Star
  • 1717 Views
  • 1 replies
  • 0 likes
  • Account
    Security
  • 1717 Views
  • 1 replies
  • 0 likes

Family package

I changed from premium to family. And sent out the link but my family can't log in or have access to anything. Am I doing something wrong?

  • Casual Listener
  • I changed from premium to family. And sent out the link but my family can't log in or have access to anything. Am I doing something wrong? 
  • Maxim
  • Spotify Star
  • 356 Views
  • 3 replies
  • 0 likes
  • Premium
    Subscription
  • 356 Views
  • 3 replies
  • 0 likes

Can't Cancel My 30 Day Free Trial

I asked how to cancel my free trial and they say to go to your subscription and click the view your options I do not have that button view your option when I clicked free trial on my phone I didn't ask me for anyway to pay when the trial cancels will...

  • Newbie
  • I asked how to cancel my free trial and they say to go to your subscription and click the view your options I do not have that button view your option when I clicked free trial on my phone I didn't ...
  • prudygal
  • Newbie
  • 582 Views
  • 2 replies
  • 0 likes
  • 582 Views
  • 2 replies
  • 0 likes

Superuser Contribution 3 meses de Spotify Premium por 9,99€ (SOLUCIONADO)

Dentro de spotify, en mi cuenta free, aparece un banner de spotify que ofrece 3 meses por 9,99€, (¡Que buena oferta! -pensé-)me ha llevado a la pasarela de pago y después de pagar solo he adquirido premium durante 1 mes. Me parece un fraude no avisar...

  • Casual Listener
  • Dentro de spotify, en mi cuenta free, aparece un banner de spotify que ofrece 3 meses por 9,99€, (¡Que buena oferta! -pensé-)me ha llevado a la pasarela de pago y después de pagar solo he adquirido p...
  • Neonoskar
  • Casual Listener
  • 7609 Views
  • 3 replies
  • 1 likes
  • Premium
    Subscription
  • 7609 Views
  • 3 replies
  • 1 likes

Superuser Contribution Cannot log in to account suddenly

Hey, My username is pkilbride and I suddenly cannot log in using my normal password after using it successfully yesterday. I cannot access spotify on my iPod either. please can someone suggest a way out of this as I am a premium spotify member with m...

  • Newbie
  • Hey, My username is pkilbride and I suddenly cannot log in using my normal password after using it successfully yesterday. I cannot access spotify on my iPod either. please can someone suggest a way ...
  • mpccpwm
  • Newbie
  • 249 Views
  • 2 replies
  • 0 likes
  • Login
  • 249 Views
  • 2 replies
  • 0 likes

Help Subscription

I hav Cancel my Subscription but its still tag money help

  • Casual Listener
  • I hav Cancel my Subscription but its still tag money help
  • Maxim
  • Spotify Star
  • 184 Views
  • 3 replies
  • 0 likes
  • 184 Views
  • 3 replies
  • 0 likes

Not able to listen offline on free trial

I am on the 30 day free trial,I am unable to listen to my playlist offline why is this.

  • Regular
  • I am on the 30 day free trial,I am unable to listen to my playlist offline why is this.
  • Mcnamara171001
  • Regular
  • 281 Views
  • 2 replies
  • 0 likes
  • 281 Views
  • 2 replies
  • 0 likes

Esto es una mierda

He pagado spotify se han cobrado 3 veces y sigo siendo usuario free he mirado lo de las cuentas y nada y a mi nadie me devuelve mi dinero y es que encima no tengo ni el servicio que he pagado.

  • Newbie
  • He pagado spotify se han cobrado 3 veces y sigo siendo usuario free he mirado lo de las cuentas y nada y a mi nadie me devuelve mi dinero y es que encima no tengo ni el servicio que he pagado.
  • IsabelHergal000
  • Newbie
  • 916 Views
  • 1 replies
  • 3 likes
  • Account
  • 916 Views
  • 1 replies
  • 3 likes

Solved!! Notice of pament failure for free trial period!!

Hi received notice for payment failure during free 3 month trial period.We are not currently using service so would like to opt out in advance of the trial period finalization date given difficulty .

  • Casual Listener
  • Hi received notice for payment failure during free 3 month trial period. We are not currently using service so would like to opt out in advance of the trial period finalization date given difficul...
  • Bearfootrecords
  • Community Legend
  • 375 Views
  • 3 replies
  • 0 likes
  • 375 Views
  • 3 replies
  • 0 likes

Superuser Contribution Songs that have been added showing up in Recommended songs list.

I have noticed that this has just started happening. After I add a song to a playlist via the Recommended songs feature then it will occasionally show back up in the list. Resulting in me sometimes adding duplicates. Has anyone else been having this ...

  • Casual Listener
  • I have noticed that this has just started happening. After I add a song to a playlist via the Recommended songs feature then it will occasionally show back up in the list. Resulting in me someti...
  • zombiebums
  • Casual Listener
  • 352 Views
  • 4 replies
  • 0 likes
  • 352 Views
  • 4 replies
  • 0 likes

Double payment

I've upgraded my Spotify account to Spotify Premium for 0,99€ and I have that payment in two different credit cards. The problem has happened when I've introduced the information for the first credit card and a dialog has appeared saying that credit ...

  • Newbie
  • I've upgraded my Spotify account to Spotify Premium for 0,99€ and I have that payment in two different credit cards. The problem has happened when I've introduced the information for the first credit...
  • Maxim
  • Spotify Star
  • 172 Views
  • 1 replies
  • 0 likes
  • 172 Views
  • 1 replies
  • 0 likes

Upgrading to Family Premium while overseas

I have upgraded to Family Premium while on holiday in the UK (we live in NZ) but Spotify won't upgrade my wife's account because it thinks she lives in the UK (I.e. Not the same address as me (NZ). How do I override this?

  • Newbie
  • I have upgraded to Family Premium while on holiday in the UK (we live in NZ) but Spotify won't upgrade my wife's account because it thinks she lives in the UK (I.e. Not the same address as me (NZ). H...
  • Maxim
  • Spotify Star
  • 175 Views
  • 1 replies
  • 0 likes
  • 175 Views
  • 1 replies
  • 0 likes

Cancelling

Hi, I f I cancell my spotify premium subscription, do I still retain and able to play all the music that I have downloaded or will everything just be cancelled and disappear?

  • Casual Listener
  • Hi, I f I cancell my spotify premium subscription, do I still retain and able to play all the music that I have downloaded or will everything just be cancelled and disappear?  
  • Maxim
  • Spotify Star
  • 390 Views
  • 5 replies
  • 0 likes
  • 390 Views
  • 5 replies
  • 0 likes

“3 months for 99p" false advertising

I received an email from Spotify offering 3 months premium for just 99p, yet when I bought this “offer" I was charged the full £9.99, so I cancelled the subscription straight away and emailed Spotify, to which I have had no response even after emaili...

  • Casual Listener
  • I received an email from Spotify offering 3 months premium for just 99p, yet when I bought this “offer" I was charged the full £9.99, so I cancelled the subscription straight away and emailed Spotify...
  • seraphitanews
  • Newbie
  • 416 Views
  • 4 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 416 Views
  • 4 replies
  • 0 likes

Solved!! Account Name

Hi everyone, I have premium account since 2015 and I was happy. But recently something was wrong. My account name changed as Ayşe Sönmez. I don't know this person and i tried but i didnt't change this name. If this problem will not solve, i'll will q...

  • Casual Listener
  • Hi everyone,   I have premium account since 2015 and I was happy. But recently something was wrong. My account name changed as Ayşe Sönmez. I don't know this person and i tried ...
  • Bearfootrecords
  • Community Legend
  • 379 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
  • 379 Views
  • 3 replies
  • 0 likes

Stopped with my premium subscription but money taken

Hello, I had a spotify premium account but cancelled it to just a normal one. I got an email that it stopped. But now my account went atomatically back to premium and 10 euro is taken from my bank? that's not what i wanted. I also tried to stop my pr...

  • Casual Listener
  • Hello,  I had a spotify premium account but cancelled it to just a normal one. I got an email that it stopped. But now my account went atomatically back to premium and 10 euro is taken from my ...
  • Bearfootrecords
  • Community Legend
  • 184 Views
  • 3 replies
  • 0 likes
  • 184 Views
  • 3 replies
  • 0 likes

Solved!! Student discounted subscription to normal premium

I recently attempted to change my payment information (new cc) but was unable to because I was previously on a student discount subscription but am now no longer a student. When i attempted to change my payment details, it asks me to confirm my stude...

  • Newbie
  • I recently attempted to change my payment information (new cc) but was unable to because I was previously on a student discount subscription but am now no longer a student. When i attempted to change...
  • Bearfootrecords
  • Community Legend
  • 253 Views
  • 1 replies
  • 0 likes
  • 253 Views
  • 1 replies
  • 0 likes