Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with logging in, passwords, and account settings.
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Newbie
287936 Views
529 replies
34 likes
I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...
PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...
Casual Listener
540579 Views
990 replies
114 likes
My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...
Casual Listener
129619 Views
74 replies
12 likes
I'm trying to add myself onto our new family subscription. I am unable to be added thru my email address because it is tied to my free acct. My free account is connected thru Facebook. I would have to remove my email acct from FB in order to make thi...
I'm trying to add myself onto our new family subscription. I am unable to be added thru my email address because it is tied to my free acct. My free account is connected thru Facebook. I would have t...
Community Legend
522 Views
1 replies
0 likes
Hi all, i have changed my credit card. Now i have to change my paying informations but i can't see my credit card details, loading cycle keeps rolling. İs there anyone have any idea about this issue?
Hi all, i have changed my credit card. Now i have to change my paying informations but i can't see my credit card details, loading cycle keeps rolling. İs there anyone have any idea about this issue?
Spotify Star
445 Views
3 replies
0 likes
I had an account on my iphone. Tried to log in from the desktop app, apparently there was a problem (googled it and saw that others have the same problem) so I decided to change my password and try again. Did that. Now I cannot log in my iphone...I a...
I had an account on my iphone. Tried to log in from the desktop app, apparently there was a problem (googled it and saw that others have the same problem) so I decided to change my password and try a...
Casual Listener
1301 Views
7 replies
0 likes
HiI subscribed 3 months ago to 3 months of service for 9.99.I have cancelled few days prior the end and my profile shows the same. However I see a charge of 9.99 like it has been renewedWho can I talk to.Thanks
Hi I subscribed 3 months ago to 3 months of service for 9.99. I have cancelled few days prior the end and my profile shows the same. However I see a charge of 9.99 like it has been renewed Who c...
Newbie
628 Views
2 replies
0 likes
How do i switch from logging in with Facebook to logging in with an email or user name?
How do i switch from logging in with Facebook to logging in with an email or user name?
Community Legend
464 Views
1 replies
0 likes
I live in Germany, but I don't speak German. My whole spotify account is in German because that's where my location is. I subscribed to the Premium feature so I could listen to my music offline while I ride my bike to work. But now when I play it the...
I live in Germany, but I don't speak German. My whole spotify account is in German because that's where my location is. I subscribed to the Premium feature so I could listen to my music offline while...
Casual Listener
481 Views
1 replies
0 likes
Anyone know why it says I can't be verified as a student when I enter my university info, name and age? does my email have to be my school email?
Anyone know why it says I can't be verified as a student when I enter my university info, name and age? does my email have to be my school email?
Spotify Star
913 Views
1 replies
0 likes
Hello! Atm spotify is automatically charging the 9,99€ from my bank account every month, how to stop that?
Hello! Atm spotify is automatically charging the 9,99€ from my bank account every month, how to stop that?
Casual Listener
90253 Views
8 replies
1 likes
LI hope you guys can help because I'm honestly at my wits end.Ok I'm from New Zealand, and over here I can get Premium Spotify if I get my mobile service through Spark.co.nz. So I've done that and been enjoying my music. but 2 days ago I couldn't log...
L I hope you guys can help because I'm honestly at my wits end. Ok I'm from New Zealand, and over here I can get Premium Spotify if I get my mobile service through Spark.co.nz. So I've don...
Casual Listener
672 Views
2 replies
0 likes
Hi. I've been a Spotify user since 2009 when I was able to register my username as `plainlazy. The backquote '`' was a typo but stuck; as a result I can't log in via a web browser or software such as DJPro. I can't log in using my e-mail address eith...
Hi. I've been a Spotify user since 2009 when I was able to register my username as `plainlazy. The backquote '`' was a typo but stuck; as a result I can't log in via a web browser or s...
Spotify Star
511 Views
1 replies
0 likes
I agreed to paying ten bucks a month not 32 what do I need to do to get some of my money back???? I am very pissed n I like spotify. Answers??????
I agreed to paying ten bucks a month not 32 what do I need to do to get some of my money back???? I am very pissed n I like spotify. Answers??????
Newbie
392 Views
3 replies
0 likes
I have bought a gift card for £60 but have accidently sent it to the wrong email address and also have put the wrong senders address. Please help!
I have bought a gift card for £60 but have accidently sent it to the wrong email address and also have put the wrong senders address. Please help!
Newbie
983 Views
2 replies
0 likes
Hello! I'm sure it's not only my issue but wanted to make sure I get a clear answer before I go on with it. So I live in Israel for now but get to travel a alot and an important time of the year I live in Turkey (which Spotify premium was launched). ...
Hello! I'm sure it's not only my issue but wanted to make sure I get a clear answer before I go on with it. So I live in Israel for now but get to travel a alot and an important time of the ...
Community Legend
1042 Views
1 replies
0 likes
I have been charged for months after canceling my subscription that I never even signed up for. My account every month is still pulling out $10. Can someone please contact me. I haven't been able to find how to cancel it because it says Im on the fre...
I have been charged for months after canceling my subscription that I never even signed up for. My account every month is still pulling out $10. Can someone please contact me. I haven't been able to ...
Community Legend
1145 Views
1 replies
0 likes
I just bought spotify Premium today with the student discount. I just checked my account and I saw that I was charged three times. Not only that two of them have " https://www.sNYUS " in it and I have no clue what these are, so if someone can explain...
I just bought spotify Premium today with the student discount. I just checked my account and I saw that I was charged three times. Not only that two of them have " https://www.sNYUS " in it and ...
Community Legend
429 Views
1 replies
0 likes
When I click on log in with facebook account, it is logging on to a friends account, that has used my phone in the past, and I cannot find how I cam switch it back to my facebook account.
When I click on log in with facebook account, it is logging on to a friends account, that has used my phone in the past, and I cannot find how I cam switch it back to my facebook account.
Community Legend
289 Views
1 replies
0 likes
Hi Spotify... I have payed for someones Premium membership and i have never had spotify premium... I really need my money back.. so contact me and let's talk about it
Hi Spotify... I have payed for someones Premium membership and i have never had spotify premium... I really need my money back.. so contact me and let's talk about it
Community Legend
241 Views
1 replies
0 likes
Hi My credit card is correctly charged for two separate accounts. Although themoney has beendrawn (and the billpaid) via my credit cardoneof the accounts has been taken from PREMIUM to FREE. You have a really good product by you support is like ape**...
Hi My credit card is correctly charged for two separate accounts. Although themoney has beendrawn (and the billpaid) via my credit cardoneof the accounts has been taken from PREMIUM to FREE. Y...
Community Legend
189 Views
1 replies
0 likes
So I started using Spotify premium when I saw that they were doing premium for 3 months at only a $1 cost. So I was like **bleep** yeah. I purchased it and then went to the account details because I didn't want it after those 3 months were out. So I ...
So I started using Spotify premium when I saw that they were doing premium for 3 months at only a $1 cost. So I was like **bleep** yeah. I purchased it and then went to the account details because I ...
Newbie
422 Views
3 replies
0 likes
Tengo problemas con mi usuario no puedo entrar, y no puedo contactar de ninguna manera. Necesito solución.
Tengo problemas con mi usuario no puedo entrar, y no puedo contactar de ninguna manera. Necesito solución.
Casual Listener
384 Views
1 replies
0 likes
