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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • nord_a
  • Casual Listener
  • 398827 Views
  • 950 replies
  • 107 likes
  • Account
  • 398827 Views
  • 950 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1171655 Views
  • 119 replies
  • 112 likes
  • Account
  • 1171655 Views
  • 119 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 99128 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 99128 Views
  • 68 replies
  • 10 likes

Family

Why is My acount closing down when one in My family is playing when we have a family acount?

  • Newbie
  • Why is My acount closing down when one in My family is playing when we have a family acount?
  • Maxim
  • Spotify Star
  • 156 Views
  • 1 replies
  • 0 likes
  • 156 Views
  • 1 replies
  • 0 likes

Connected to my son's facebook but I can't disconnect

My son used my Spotify account and now that I upgraded to the family plan, and am taking my account back, I can't disconnect his facebook account. There is no option to disconnect facebook, only to connect facebook, and attempts to connect to mine al...

  • Regular
  • My son used my Spotify account and now that I upgraded to the family plan, and am taking my account back, I can't disconnect his facebook account.  There is no option to disconnect facebook, onl...
  • tprevett
  • Regular
  • 338 Views
  • 9 replies
  • 0 likes
  • Premium
  • 338 Views
  • 9 replies
  • 0 likes

Special 3 months offer

I'm paying 9,99€ per month and I've just seen there's and offer of 0,99€ for 3 months. I don't understand why Spotify doesn't apply that offer to fomer customers. Thanks.

  • Casual Listener
  • I'm paying 9,99€ per month and I've just seen there's and offer of 0,99€ for 3 months. I don't understand why Spotify doesn't apply that offer to fomer customers. Thanks. 
  • lauraghil
  • Casual Listener
  • 137 Views
  • 2 replies
  • 0 likes
  • 137 Views
  • 2 replies
  • 0 likes

I'm paying for family account but my profile only indicates spotify free.

I used to have premium account and two month ago I upgraded to family account, but when I enter my profile I get information that I only have spotify free. I have tried to log out and log on again but it does not help. My username is sarbar1 If I tap...

  • Casual Listener
  • I used to have premium account and two month ago I upgraded to family account, but when I enter my profile I get information that I only have spotify free. I have tried to log out and log on again bu...
  • sarbar1
  • Casual Listener
  • 158 Views
  • 2 replies
  • 0 likes
  • 158 Views
  • 2 replies
  • 0 likes

ITunes Premium Payement

Dear All How can I actually Pay Spotify Premium with my ITunes Account? Thanks

  • Newbie
  • Dear All   How can I actually Pay Spotify Premium with my ITunes Account?   Thanks
  • Maxim
  • Spotify Star
  • 135 Views
  • 1 replies
  • 0 likes
  • Premium
  • 135 Views
  • 1 replies
  • 0 likes

Paied twice for premium and got nothing

I paied for Spotify premium for 2months and my account is still on the free subscription.

  • Casual Listener
  • I paied for Spotify premium for 2months and my account is still on the free subscription.
  • Maxim
  • Spotify Star
  • 266 Views
  • 7 replies
  • 0 likes
  • 266 Views
  • 7 replies
  • 0 likes

2 problems.

I had my Spotify working for like 2 months until a few days ago I received a message saying you can't use Spotify abroad for more than 14 Days, and when I finally got in, (I had a premium account) and I don't know how to use the normal version. Also ...

  • Casual Listener
  • I had my Spotify working for like 2 months until a few days ago I received a message saying you can't use Spotify abroad for more than 14 Days, and when I finally got in, (I had a premium account) an...
  • ajmalhussain197
  • Casual Listener
  • 120 Views
  • 1 replies
  • 0 likes
  • 120 Views
  • 1 replies
  • 0 likes

Superuser Contribution Denmark - Min bruger står som Free og jeg får adds

Man kan få en spotify account igennem Telia hvis du køber deres abonment, det gjorde jeg så. Der har ikke været nogle problemer indtil i tirsdag hvor jeg har fået reklamer og min account står som "Free". Hvordan løser i det? mvhHolger

  • Casual Listener
  • Man kan få en spotify account igennem Telia hvis du køber deres abonment, det gjorde jeg så. Der har ikke været nogle problemer indtil i tirsdag hvor jeg har fået reklamer og min account står so...
  • Holgerc
  • Casual Listener
  • 326 Views
  • 2 replies
  • 0 likes
  • Free
    Premium
  • 326 Views
  • 2 replies
  • 0 likes

Pague ayer suscripción de spotify y tampoco me sale premium

Que tengo que hacer ya cerré sesión y hice todo y en cambio a mí si me llego el correo de iTunes que había pagado y no me sale premium sigo teniendo la free

  • Casual Listener
  • Que tengo que hacer ya cerré sesión y hice todo y en cambio a mí si me llego el correo de iTunes que había pagado y no me sale premium sigo teniendo la free
  • Moiisesdamiian9
  • Newbie
  • 338 Views
  • 3 replies
  • 2 likes
  • Premium
  • 338 Views
  • 3 replies
  • 2 likes

student subscriptions

I am a student at Ole Miss and spotify wont recognize me as a student, I have tried multiple times to be recognized and it just wont work, what am I supposed to do??

  • Newbie
  • I am a student at Ole Miss and spotify wont recognize me as a student, I have tried multiple times to be recognized and it just wont work, what am I supposed to do??
  • Maxim
  • Spotify Star
  • 144 Views
  • 1 replies
  • 0 likes
  • 144 Views
  • 1 replies
  • 0 likes

Spotify took my money and did not verified my me as a student

Spotify took my money, and did not verified my as a student. It also had trouble finding my school. I basically got charged for no reason.

  • Newbie
  • Spotify took my money, and did not verified my as a student. It also had trouble finding my school. I basically got charged for no reason.
  • Maxim
  • Spotify Star
  • 182 Views
  • 1 replies
  • 0 likes
  • 182 Views
  • 1 replies
  • 0 likes

Superuser Contribution W*f? Spotify please!!

Okey! OKEY so Get this, i paid for the Spotify premium, for three mounths for 99kr in norwegian money, BUT i paid that last mounth, and tonigth i EAs charge again for 99kr, like what the **bleep**? Is there ant way to call them, og send them an email...

  • Casual Listener
  • Okey! OKEY so Get this, i paid for the Spotify premium, for three mounths for 99kr in norwegian money, BUT i paid that last mounth, and tonigth i EAs charge again for 99kr, like what the **bleep**? I...
  • Fbn97
  • Casual Listener
  • 250 Views
  • 4 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 250 Views
  • 4 replies
  • 0 likes

charged multiple times

I tried to upgrade my a account to a student account but it did register my school so a restarted the prosses and tried again, when that did not work i changed my spotify email to my school email and it still did not work. The problem is that spotify...

  • Newbie
  • I tried to upgrade my a account to a student account but it did register my school so a restarted the prosses and tried again, when that did not work i changed my spotify email to my school email and...
  • jamierglenn
  • Newbie
  • 162 Views
  • 2 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 162 Views
  • 2 replies
  • 0 likes

Solved!! Students: getting charged without SheerID verification

I just signed up for a student account, but I have big time trouble with getting it working. I have already been charged but cannot use it. While connecting with sheerID an error occurred. Now I cannot send them a request but if I log in again I will...

  • Casual Listener
  • I just signed up for a student account, but I have big time trouble with getting it working. I have already been charged but cannot use it. While connecting with sheerID an error occurred. Now I cann...
  • fkda27
  • Casual Listener
  • 706 Views
  • 3 replies
  • 0 likes
  • Account
  • 706 Views
  • 3 replies
  • 0 likes

i had to delete my spotify data my music was almost full and it wouldn't let me into my music

I had to delete my spotify data as my music was almost full and it wouldn't let me into my music when i went back on my music was still there but not the premium account i paid for and its asking for another payment and card details can somebody plea...

  • Newbie
  • I had to delete my spotify data as my music was almost full and it wouldn't let me into my music when i went back on my music was still there but not the premium account i paid for and its asking for...
  • osornios
  • Spotify Star
  • 145 Views
  • 1 replies
  • 0 likes
  • 145 Views
  • 1 replies
  • 0 likes

Third account that i havent registered

Hi, since past month im recieving a third account payment for spotify premium, but i only have 2 premium accounts, any help? how do i detect which account is the "false one" and why do i have it?

  • Newbie
  • Hi, since past month im recieving a third account payment for spotify premium, but i only have 2 premium accounts, any help? how do i detect which account is the "false one" and why do i have it?
  • osornios
  • Spotify Star
  • 141 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 141 Views
  • 1 replies
  • 0 likes

Can't proceed with premium registration.

I added a second line on my fido contract and it has a premium free for six months. I went to fidohub and followed the steps but when I get to the part where it has me input email address and password it gives me a error stateing incorrect email/pass...

  • Regular
  • I added a second line on my fido contract and it has a premium free for six months. I went to fidohub and followed the steps but when I get to the part where it has me input email address and passwor...
  • Travrfleming
  • Regular
  • 264 Views
  • 2 replies
  • 0 likes
  • Premium
  • 264 Views
  • 2 replies
  • 0 likes

Alguien puede ayudarme?!?!

Hola, yo cuando cogí spotify premium para tres meses, ingrese el correo electrónico que me dieron mientras estudiaba bachillerato, y ahora al haber terminado el bachillerato, ese correo ya no es valido y no puedo entrar a mi spotify para cancelar mi ...

  • Newbie
  • Hola, yo cuando cogí spotify premium para tres meses, ingrese el correo electrónico que me dieron mientras estudiaba bachillerato, y ahora al haber terminado el bachillerato, ese correo ya no es vali...
  • osornios
  • Spotify Star
  • 126 Views
  • 1 replies
  • 0 likes
  • 126 Views
  • 1 replies
  • 0 likes

Charged twice a month since Nov 2014

Have just discovered that I have been charged two payments a month for the past two years. Have contacted customer care, hope they will refund me. Seems this has happened to many others.

  • Newbie
  • Have just discovered that I have been charged two payments a month for the past two years. Have contacted customer care, hope they will refund me. Seems this has happened to many others.
  • osornios
  • Spotify Star
  • 126 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 126 Views
  • 1 replies
  • 0 likes

Change country settings / country not listed

Hi there, my my country is not listed in the country settings,so after 14 days I received the message I cannot use Spotify outside my country. is there a way to manually add my country? regardscee

  • Casual Listener
  • Hi there,   my my country is not listed in the country settings, so after 14 days I received the message I cannot use Spotify outside my country.   is there a way to manually add my co...
  • osornios
  • Spotify Star
  • 1947 Views
  • 8 replies
  • 0 likes
  • Account
    Free
  • 1947 Views
  • 8 replies
  • 0 likes