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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

80429 Views

9 replies

2 likes

Account
Login
  • 80429 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

653887 Views

13 replies

4 likes

Account
  • 653887 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

734360 Views

18 replies

29 likes

  • 734360 Views
  • 18 replies
  • 29 likes

Need assistance with music takedown

Hi, I need some assistance with a music takedown - we are in the process of switching distribution from Ditto to Distrokid, but after 6 months of takedown requests with Ditto our music remains on Spotify (but has been removed from all other stores) a...

Casual Listener

Hi, I need some assistance with a music takedown - we are in the process of switching distribution from Ditto to Distrokid, but after 6 months of takedown requests with Ditto our music remains on Spo...

thomasdiak

Casual Listener

810 Views

2 replies

0 likes

Other
  • 810 Views
  • 2 replies
  • 0 likes

Tenho premium mais perdi meu acesso

Minha conta e premium, mais perdi minhas músicas baixadas e não consigo nem escutar mais músicas. Quero saber qual o motivo, e quero que volte minhas músicas baixadas novamente

Newbie

Minha conta e premium, mais perdi minhas músicas baixadas e não consigo nem escutar mais músicas. Quero saber qual o motivo, e quero que volte minhas músicas baixadas novamente

Bittencourt

Spotify Star

381 Views

1 replies

0 likes

Account
  • 381 Views
  • 1 replies
  • 0 likes

Cant remember log in

Hi,I was given a perk by my network provider (Vodafone) which gave me spotify for 6 months free of charge. This has now come to and end but Vodafone assured a seamless transition. Unfortunately, I have been logged out of my account and I cannot remem...

Newbie

Hi, I was given a perk by my network provider (Vodafone) which gave me spotify for 6 months free of charge. This has now come to and end but Vodafone assured a seamless transition. Unfortunately, ...

Astridthea1

Newbie

362 Views

1 replies

0 likes

Login
  • 362 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify membership

I asked Spotify to assist me with merging 2 accounts since I pay over 10 dollars for each one. I want to get a family plan. This was in June. They responded and said they were looking into in. I've still not heard back from them. This is frustrating ...

Casual Listener

I asked Spotify to assist me with merging 2 accounts since I pay over 10 dollars for each one. I want to get a family plan. This was in June. They responded and said they were looking into in. I've s...

Nikilynn1980

Casual Listener

342 Views

2 replies

0 likes

Subscription
  • 342 Views
  • 2 replies
  • 0 likes

Spotify payment issue due to travel.

Hi!Im trying to open a Spotify account but i cannot pay with my swedish card, i relocated to malta so when im creating my account i name Malta as my country but my card is still swedish so it does not work.Can i still use Spotify regulary if i name s...

Newbie

Hi! Im trying to open a Spotify account but i cannot pay with my swedish card, i relocated to malta so when im creating my account i name Malta as my country but my card is still swedish so it doe...

RonTonacao

Newbie

240 Views

1 replies

0 likes

Account
  • 240 Views
  • 1 replies
  • 0 likes

Facebbok

Hi. I have deactivated my old Facebook account. And every time I log in Spotify it comes back. I've tried to delete Facebook from the phone, and deleted password and everything. I've changed the e mail address on Spotify but now i can't log in whit i...

Visitor

Hi. I have deactivated my old Facebook account. And every time I log in Spotify it comes back. I've tried to delete Facebook from the phone, and deleted password and everything. I've changed the e ma...

Maxim

Spotify Star

1684 Views

1 replies

0 likes

Account
  • 1684 Views
  • 1 replies
  • 0 likes

Problema con cuenta

Hola, Soy venezolano y vivo en Alemania. Estoy de vacaciones en Hong Kong y Malasia y estare aqui por mes y medio más, Cuando llegue a Hong Kong Me registre en Spotify Y al cumplir 14 dias en Malasia (Kuala Lumpur) me dice que no puedo usarlo mas, la...

Newbie

Hola, Soy venezolano y vivo en Alemania. Estoy de vacaciones en Hong Kong y Malasia y estare aqui por mes y medio más, Cuando llegue a Hong Kong Me registre en Spotify Y al cumplir 14 dias en Malasia...

pajapuri12

Newbie

218 Views

1 replies

0 likes

Account
Free
Login
  • 218 Views
  • 1 replies
  • 0 likes

Solved!! Got logged out and can't login in any Spotify app but the web app

Hi, All the apps(desktop and mobile) are refusing to log me in. Meanwhile I can login in the Web application. The username and the password are correct for sure. I am using Spotify Premium Trial account - I am starting asking questions does it worth ...

Casual Listener

Hi,   All the apps(desktop and mobile) are refusing to log me in. Meanwhile I can login in the Web application. The username and the password are correct for sure. I am using Spotify Premium T...

vlad0

Casual Listener

457 Views

2 replies

0 likes

Account
Login
  • 457 Views
  • 2 replies
  • 0 likes

Problems with signing in (Iphone)

Hi!Hope someone knows how to work around this..I ve recently bought the premium upgrade on my iphone but couldnt connect or play any songs since then.I've followed the basic guides / instructions already and downloaded "spotify music-app" and signed ...

Newbie

Hi! Hope someone knows how to work around this.. I ve recently bought the premium upgrade on my iphone but couldnt connect or play any songs since then. I've followed the basic guides / instruct...

165 Views

0 replies

0 likes

Login
Other
Premium
  • 165 Views
  • 0 replies
  • 0 likes

Superuser Contribution Cant log in to my premium account just get logged in to a free trial

Spotify forced log out yesterday. Couldnt remember my password to log back in so requested a reset. It has logged me in to an old free account i assume as all my songs /playlists have gone and the address on the acvount is from like 8 years ago.

Casual Listener

Spotify forced log out yesterday. Couldnt remember my password to log back in so requested a reset. It has logged me in to an old free account i assume as all my songs /playlists have gone and the ad...

Maxim

Spotify Star

856 Views

8 replies

0 likes

Account
Login
Premium
Subscription
  • 856 Views
  • 8 replies
  • 0 likes

How do you stop a pre paid premium trial

So I accidentally clicked a thing on Spotify free page and it said I started a 7 day pre paid premium trial. So I want to cancel that trial. So how do I do that. Also if I can't cancel the trial will it charge me?

Visitor

So I accidentally clicked a thing on Spotify free page and it said I started a 7 day pre paid premium trial. So I want to cancel that trial. So how do I do that. Also if I can't cancel the trial will...

Maxim

Spotify Star

814 Views

6 replies

0 likes

Subscription
  • 814 Views
  • 6 replies
  • 0 likes

GIFT CARD

How long will it take to get the code for a premium account? I mean, I just bought a gift card but it has not yet reached the addressee (and today was the delivery). Thanks.

Newbie

How long will it take to get the code for a premium account? I mean, I just bought a gift card but it has not yet reached the addressee (and today was the delivery).    Thanks.

172 Views

0 replies

0 likes

Other
Premium
  • 172 Views
  • 0 replies
  • 0 likes

Family

Hi guys, I have a family subscripton which we havent been using to its full potential. We are both using the same member slot for when we are at home on the sonos and out and about. Could I set up the family subscription so we have a member slot we c...

Visitor

Hi guys,   I have a family subscripton which we havent been using to its full potential.   We are both using the same member slot for when we are at home on the sonos and out and a...

Maxim

Spotify Star

214 Views

1 replies

0 likes

Subscription
  • 214 Views
  • 1 replies
  • 0 likes

Solved!! Someone used my email

HiI just subscribed to Spotiry Family. When trying to register my wife's email we got message that email is already in use.how do I get in touch with you for starting process to delete the account with our email?Thank you

Newbie

Hi I just subscribed to Spotiry Family. When trying to register my wife's email we got message that email is already in use. how do I get in touch with you for starting process to delete the ac...

user-removed

Not applicable

704 Views

1 replies

0 likes

Account
Premium
Subscription
  • 704 Views
  • 1 replies
  • 0 likes

Logged out of my account

I have been logged out by Spotify. I cannot log back in the message login and password are incorrect. ??

Newbie

I have been logged out by Spotify. I cannot log back in the message login and password are incorrect. ??

user-removed

Not applicable

201 Views

1 replies

0 likes

Account
  • 201 Views
  • 1 replies
  • 0 likes

Deactivate spotify

How can I deactivate my Spotify account?

Visitor

How can I deactivate my Spotify account?

Maxim

Spotify Star

288 Views

1 replies

0 likes

Account
  • 288 Views
  • 1 replies
  • 0 likes

PAGUE Y SIGO SIENDO FREE :(

Realice mi pago de Premium mediante tienda de conveniencia OXXO (dineroMail) en México, y he sido estafado a más de 48 horas sigo sin servicio, sin respuesta de ningun lado, si no obtengo el servicio al menos espero recuperar mi dinero para poder pag...

Newbie

Realice mi pago de Premium mediante tienda de conveniencia OXXO (dineroMail) en México, y he sido estafado a más de 48 horas sigo sin servicio, sin respuesta de ningun lado, si no obtengo el servicio...

AlmaSalazar

Newbie

275 Views

1 replies

0 likes

Account
Free
Subscription
  • 275 Views
  • 1 replies
  • 0 likes

can't detect facebook friends

have logged in & re-logged in to fbchecked fb - no option to allow access to friends listin spotify app on mac - i click find friends and it shows zero fb friends on spotify. i know many of my fb friends who use spotify via fb. not sure if i could ev...

Newbie

have logged in & re-logged in to fb checked fb - no option to allow access to friends list in spotify app on mac - i click find friends and it shows zero fb friends on spotify. i know many...

194 Views

0 replies

0 likes

Account
Login
  • 194 Views
  • 0 replies
  • 0 likes

7 day free trial

Why isn't the Spotify 7 day free trial working? I have had Spotify before and it worked then but I created a new account and it no longer offers the free trial can anyone help please?

Newbie

Why isn't the Spotify 7 day free trial working? I have had Spotify before and it worked then but I created a new account and it no longer offers the free trial can anyone help please?

289 Views

0 replies

0 likes

Account
Free
Other
Premium
Subscription
Unlimited
  • 289 Views
  • 0 replies
  • 0 likes