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Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Accounts

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Forum Posts

Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • orenmagen
  • Casual Listener
  • 282294 Views
  • 829 replies
  • 87 likes
  • Account
  • 282294 Views
  • 829 replies
  • 87 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Elena
  • Moderator
  • 1134112 Views
  • 118 replies
  • 107 likes
  • Account
  • 1134112 Views
  • 118 replies
  • 107 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • G_Loc
  • Gig Goer
  • 76101 Views
  • 63 replies
  • 8 likes
  • Account
    Login
    Premium
  • 76101 Views
  • 63 replies
  • 8 likes

Logged into FB but disconnected and FB name is still showing next to profile icon

So I decided to try logging into FB but I decided to disconnect right after but as I did so, my FB name overwrote my original name before. Im not sure if it takes time for it to register back or if my FB name will stay there permanently. What type of...

  • Newbie
  • So I decided to try logging into FB but I decided to disconnect right after but as I did so, my FB name overwrote my original name before. Im not sure if it takes time for it to register back or if m...
  • Maxim
  • Spotify Star
  • 124 Views
  • 1 replies
  • 0 likes
  • Account
  • 124 Views
  • 1 replies
  • 0 likes

Family

Hi guys, I have a family subscripton which we havent been using to its full potential. We are both using the same member slot for when we are at home on the sonos and out and about. Could I set up the family subscription so we have a member slot we c...

  • Visitor
  • Hi guys,   I have a family subscripton which we havent been using to its full potential.   We are both using the same member slot for when we are at home on the sonos and out and a...
  • Maxim
  • Spotify Star
  • 97 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 97 Views
  • 1 replies
  • 0 likes

Deleted Facebook now I cannot access premium account

Hello I have deleted my facebook profile and my account used that for login. The email is d******@gmail.com - how can i get back in my account?

  • Newbie
  • Hello I have deleted my facebook profile and my account used that for login. The email is d******@gmail.com - how can i get back in my account?
  • Maxim
  • Spotify Star
  • 95 Views
  • 1 replies
  • 0 likes
  • Account
  • 95 Views
  • 1 replies
  • 0 likes

Two accounts

So I have one Spotify account link up to my Facebook and I have another one through my school information this stuff for the skit student discount and I was recently logged out and I can't log back in because I don't remember my password or anything ...

  • Visitor
  • So I have one Spotify account link up to my Facebook and I have another one through my school information this stuff for the skit student discount and I was recently logged out and I can't log back i...
  • Maxim
  • Spotify Star
  • 96 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Subscription
  • 96 Views
  • 1 replies
  • 0 likes

Deactivate spotify

How can I deactivate my Spotify account?

  • Visitor
  • How can I deactivate my Spotify account?
  • Maxim
  • Spotify Star
  • 119 Views
  • 1 replies
  • 0 likes
  • Account
  • 119 Views
  • 1 replies
  • 0 likes

Superuser Contribution cost Spotify Uk rip off

Why is Uk subscription £9.99 and in Europe 6.99 euro?

  • Music Fan
  • Why is Uk subscription £9.99 and in Europe 6.99 euro?
  • Natalie
  • Spotify
  • 1738 Views
  • 6 replies
  • 0 likes
  • Other
    Subscription
  • 1738 Views
  • 6 replies
  • 0 likes

Solved!! Someone used my email

HiI just subscribed to Spotiry Family. When trying to register my wife's email we got message that email is already in use.how do I get in touch with you for starting process to delete the account with our email?Thank you

  • Newbie
  • Hi I just subscribed to Spotiry Family. When trying to register my wife's email we got message that email is already in use. how do I get in touch with you for starting process to delete the ac...
  • user-removed
  • Not applicable
  • 418 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 418 Views
  • 1 replies
  • 0 likes

Logged out of my account

I have been logged out by Spotify. I cannot log back in the message login and password are incorrect. ??

  • Newbie
  • I have been logged out by Spotify. I cannot log back in the message login and password are incorrect. ??
  • user-removed
  • Not applicable
  • 100 Views
  • 1 replies
  • 0 likes
  • Account
  • 100 Views
  • 1 replies
  • 0 likes

Reedem code problem

Hi, i'm an Italian user and i have won a code (through a competition of Becks) who give me a 30 day's Premium account on Spotify, but i can't redeem them because I can not change my original country on my account (USA to Italy) and this code it's ONL...

  • Regular
  • Hi, i'm an Italian user and i have won a code (through a competition of Becks) who give me  a 30 day's Premium account on Spotify, but i can't redeem them because I can not change my origin...
  • Nrm1
  • Newbie
  • 579 Views
  • 13 replies
  • 0 likes
  • Account
    Premium
  • 579 Views
  • 13 replies
  • 0 likes

Solved!! Can't login !!

I had to reset my password three times. An each time I try to log in with the new password it tells me the login failed. I'm not gonna pay $10 a month an have my login not work. I want to be able to listen to my music, not struggling with the passwor...

  • Regular
  • I had to reset my password three times. An each time I try to log in with the new password it tells me the login failed. I'm not gonna pay $10 a month an have my login not work. I want to be able to ...
  • Twizzles
  • Casual Listener
  • 301 Views
  • 6 replies
  • 0 likes
  • Login
    Premium
  • 301 Views
  • 6 replies
  • 0 likes

can't detect facebook friends

have logged in & re-logged in to fbchecked fb - no option to allow access to friends listin spotify app on mac - i click find friends and it shows zero fb friends on spotify. i know many of my fb friends who use spotify via fb. not sure if i could ev...

  • Newbie
  • have logged in & re-logged in to fb checked fb - no option to allow access to friends list in spotify app on mac - i click find friends and it shows zero fb friends on spotify. i know many...
  • 109 Views
  • 0 replies
  • 0 likes
  • Account
    Login
  • 109 Views
  • 0 replies
  • 0 likes

7 day free trial

Why isn't the Spotify 7 day free trial working? I have had Spotify before and it worked then but I created a new account and it no longer offers the free trial can anyone help please?

  • Newbie
  • Why isn't the Spotify 7 day free trial working? I have had Spotify before and it worked then but I created a new account and it no longer offers the free trial can anyone help please?
  • 128 Views
  • 0 replies
  • 0 likes
  • Account
    Free
    Other
    Premium
    Subscription
    Unlimited
  • 128 Views
  • 0 replies
  • 0 likes

WHICH APPLE ID IS MY SPOTIFY CONNECTED TO?

I am literally about to lose it. I have to cancel my premium membership but I cant because I can't figure out which appstore ID my spotify is connected to. do you guys have any idea how to prevent me from getting cancer

  • Newbie
  • I am literally about to lose it. I have to cancel my premium membership but I cant because I can't figure out which appstore ID my spotify is connected to. do you guys have any idea how to prevent me...
  • ityogirlm
  • Newbie
  • 242 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 242 Views
  • 1 replies
  • 0 likes

Downgraded to free spotify and lost all songs

Hi,I've never used a facebook account just logged in with my username. Nothing changed someone just logged out of spotify on my phone, I forgot my password got it reset to my email, logged in and all songs are gone bar one. I pay for premium services...

  • Casual Listener
  • Hi, I've never used a facebook account just logged in with my username. Nothing changed someone just logged out of spotify on my phone, I forgot my password got it reset to my email, logged in and...
  • MaryS
  • Roadie
  • 237 Views
  • 4 replies
  • 0 likes
  • Account
  • 237 Views
  • 4 replies
  • 0 likes

cobro erróneo a tarjeta de crédito

El día de hoy utilicé mi tarjeta de crédito para obeter el Spotify familiar, al meter los datos y poner en aceptar, dice que hubo un error en el cargo, pero me llega el mensaje del retiro de mi banco, y efectivamente cobraron el servicio, que se pued...

  • Visitor
  • El día de hoy utilicé mi tarjeta de crédito para obeter el Spotify familiar, al meter los datos y poner en aceptar, dice que hubo un error en el cargo, pero me llega el mensaje del retiro de mi banco...
  • eduardovg_
  • Regular
  • 181 Views
  • 2 replies
  • 1 likes
  • Account
    Premium
    Subscription
  • 181 Views
  • 2 replies
  • 1 likes

Cant login

I can't login in to my account and I upgraded thinking that's what I had to do and it still isn't working.

  • Newbie
  • I can't login in to my account and I upgraded thinking that's what I had to do and it still isn't working.
  • 103 Views
  • 0 replies
  • 0 likes
  • Login
  • 103 Views
  • 0 replies
  • 0 likes

I want to delete my Facebook but my spotify

Premium Account is linked to it, I'm disgusted with all the negativity on Facebook. However when I delete Facebook Spotify goes with it. How do I separate my Spotify premium account from Facebook so I can delete it and move on with life?

  • Casual Listener
  • Premium Account is linked to it, I'm disgusted with all the negativity on Facebook. However when I delete Facebook Spotify goes with it. How do I separate my Spotify premium account from Facebook so ...
  • Dcortega
  • Casual Listener
  • 151 Views
  • 2 replies
  • 1 likes
  • Premium
  • 151 Views
  • 2 replies
  • 1 likes

Student premium

I got denied premium cause I go to a trade school but got charged 4 times for the subscriptions. How do I get all my money back?

  • Casual Listener
  • I got denied premium cause I go to a trade school but got charged 4 times for the subscriptions. How do I get all my money back?
  • LordRollin
  • Community Legend
  • 152 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 152 Views
  • 3 replies
  • 0 likes

My music stops playing

I'll open Spotify select my music and lock my phone (samsung galaxy s5) and after a few minutes my music will suddenly stop playing and I'll unlock my phone and it instantly starts playing again I've tried uninstaling and reinstalling it but the prob...

  • Casual Listener
  • I'll open Spotify select my music and lock my phone (samsung galaxy s5) and after a few minutes my music will suddenly stop playing and I'll unlock my phone and it instantly starts playing again I've...
  • 188 Views
  • 0 replies
  • 0 likes
  • Other
  • 188 Views
  • 0 replies
  • 0 likes