Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help with logging in, passwords, and account settings.
hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country
Moderator
76592 Views
28 replies
0 likes
So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...
Newbie
94544 Views
9 replies
2 likes
I'm deactivating my facebook account which it links to my spotify. I would need someone from spotify to help me to transfer my current playlist to my new account. Please help
I'm deactivating my facebook account which it links to my spotify. I would need someone from spotify to help me to transfer my current playlist to my new account. Please help
Spotify Star
239 Views
1 replies
0 likes
Hi! I'm from Argentina and was thinking about getting premium but I only see creditcards for paying methods, no paypal option. I could pay with cc but I'm just too lazy to look up the number... if I can't use paypal I don't think I will bother. Thank...
Hi! I'm from Argentina and was thinking about getting premium but I only see creditcards for paying methods, no paypal option. I could pay with cc but I'm just too lazy to look up the number... if I ...
Casual Listener
1873 Views
2 replies
0 likes
Hello, Before going into the topic, I would like to address that I have two Spotify accounts. The reason why I have two is because my other Spotify account was connected to my Facebook account, and I can't reset my Spotify password for that account b...
Hello, Before going into the topic, I would like to address that I have two Spotify accounts. The reason why I have two is because my other Spotify account was connected to my Facebook accou...
Community Legend
1636 Views
6 replies
0 likes
Switched phone provider from fido to rogers, need to cancel current spotify in order to activate rogers account. Called fido and they said I've already cancelled it, but Spotify says the account is still up from Fido. Trying to activate on rogers kee...
Switched phone provider from fido to rogers, need to cancel current spotify in order to activate rogers account. Called fido and they said I've already cancelled it, but Spotify says the account is s...
Spotify Legend
375 Views
1 replies
0 likes
I just realized that my account has been compromised. They upgraded my account to the family version (no idea how long i've been paying for this) and authorized a bunch of users to use my account. I'm not sure what I need to do resecure my account. I...
I just realized that my account has been compromised. They upgraded my account to the family version (no idea how long i've been paying for this) and authorized a bunch of users to use my account. &n...
Spotify Legend
307 Views
1 replies
0 likes
How do I go about getting my student discount the website is not helpful at all
How do I go about getting my student discount the website is not helpful at all
Spotify Legend
299 Views
1 replies
0 likes
Alright guys so I'm a bit confused on this topic.I registered myself on sheerid with my name and college.I went to get spotify student and it said it couldnt verify me. I tried 4 different times to make sure I had all the spelling and details right.C...
Alright guys so I'm a bit confused on this topic. I registered myself on sheerid with my name and college. I went to get spotify student and it said it couldnt verify me. I tried 4 different times ...
Spotify Legend
414 Views
2 replies
0 likes
Hi! I have my account connected to an email that doesn't exist for some reason. I can't change it because it thinks my real email is already in use, which it is, via facebook, for this exact account. How do I solve this? I can't contact the support v...
Hi! I have my account connected to an email that doesn't exist for some reason. I can't change it because it thinks my real email is already in use, which it is, via facebook, for this exact account....
Gig Goer
588 Views
2 replies
0 likes
I signed up for spotify premium thinkning that I would be getting the 90 day free trial followed by a 9.99 per month service. I never got my free trial and was charged 11.99 per month right away. How can I go about starting premium again with my tria...
I signed up for spotify premium thinkning that I would be getting the 90 day free trial followed by a 9.99 per month service. I never got my free trial and was charged 11.99 per month right away.&nbs...
Newbie
298 Views
2 replies
0 likes
I have a premium subscription with spotify that's paid via iTunes on my iPhone. This month I have insufficient funds to complete the transaction (which isn't a first time occurance for me). When I opened the app after buying more iTunes money, it con...
I have a premium subscription with spotify that's paid via iTunes on my iPhone. This month I have insufficient funds to complete the transaction (which isn't a first time occurance for me). When I op...
Spotify Star
783 Views
1 replies
0 likes
I was charged twice as a student and as a normal premium, I don't understand why but I have 2 charges in my account. Please I need help
I was charged twice as a student and as a normal premium, I don't understand why but I have 2 charges in my account. Please I need help
Spotify Star
230 Views
1 replies
0 likes
I cannot figure out why my premium subscription has just disappeared. I have gone thru the steps listed on the other thread and it's just taking me in circles. I am due to be billed TOMORROW. If I am billed and this has not been resolved I will be ve...
I cannot figure out why my premium subscription has just disappeared. I have gone thru the steps listed on the other thread and it's just taking me in circles. I am due to be billed TOMORROW. If I am...
Spotify Star
451 Views
1 replies
0 likes
I signed up for a free 3-month trial for Spotify Premium on the app and it ended on August 12th. I unsubscribed from Premium on the same day, yet I still got charged $10.91. Why is that? Am I able to get my $10.91 refunded?
I signed up for a free 3-month trial for Spotify Premium on the app and it ended on August 12th. I unsubscribed from Premium on the same day, yet I still got charged $10.91. Why is that? Am I able to...
Spotify Star
243 Views
1 replies
0 likes
I'm trying to get a device password so I can use Spotify on my phone, however the email is not being sent. I've tried multiple times for the past couple days and I have not gotten the email sent to my yahoo email address. I've checked spam as well. P...
I'm trying to get a device password so I can use Spotify on my phone, however the email is not being sent. I've tried multiple times for the past couple days and I have not gotten the email sent to m...
Spotify Star
456 Views
6 replies
1 likes
Hola, yo me hice una cuenta de spotify y es premium pero o podía acceder y luego me hize otra cuenta premium. Pero la primera cuenta premium no la puedo cancelar porque no me acuerdo el mail y la contraseña. Como puedo cancelarla?
Hola, yo me hice una cuenta de spotify y es premium pero o podía acceder y luego me hize otra cuenta premium. Pero la primera cuenta premium no la puedo cancelar porque no me acuerdo el mail y la con...
Spotify Star
298 Views
1 replies
0 likes
I wish there was a number I could just call and be done with my issue. Anyways, I have an account and I forgot my password and the form keeps expiring every single time I try to reset it. Can somebody help me!!!!!?
I wish there was a number I could just call and be done with my issue. Anyways, I have an account and I forgot my password and the form keeps expiring every single time I try to reset it. Can so...
Spotify Star
244 Views
1 replies
0 likes
I just got charged a 9.99 fee my son signed up and I didnt know i was going to get charged. Anyway if I cancel the subscription do i get a refund? Or should I just use it.
I just got charged a 9.99 fee my son signed up and I didnt know i was going to get charged. Anyway if I cancel the subscription do i get a refund? Or should I just use it.
Spotify Star
263 Views
1 replies
0 likes
Hi,I am trying to update my country from Australia to Finland. I have the normal premium account but once I get to the change country page there is no other option but to continue with a family account in Finland! This is really pissing me off becaus...
Hi, I am trying to update my country from Australia to Finland. I have the normal premium account but once I get to the change country page there is no other option but to continue with a family a...
Spotify Legend
334 Views
2 replies
0 likes
Se me vencio la suscripcion y me salio la publicidad de 3 meses x S/. 16.90 y luego S/. 16.90 al mes, pero sin embargo veo en mi cuenta y me indican que a fin de mes se me facturará S/. 16.90 y se renovará mi suscripción, alguien sabe si los proximos...
Se me vencio la suscripcion y me salio la publicidad de 3 meses x S/. 16.90 y luego S/. 16.90 al mes, pero sin embargo veo en mi cuenta y me indican que a fin de mes se me facturará S/. 16.90 y se re...
Spotify Legend
318 Views
1 replies
0 likes
I notice that I am being charged for two spotify accounts - premium and family. I thought that the second account had been cancelled when I switched - can I be advised re that please. Also do NOT like having to post on a public forum to try to get as...
I notice that I am being charged for two spotify accounts - premium and family. I thought that the second account had been cancelled when I switched - can I be advised re that please. Als...
Spotify Legend
227 Views
1 replies
0 likes
