Accounts

Subscription trial problems

I signed up for spotify premium thinkning that I would be getting the 90 day free trial followed by a 9.99 per month service. I never got my free trial and was charged 11.99 per month right away. How can I go about starting premium again with my tria...

Not renewing subscription

I have a premium subscription with spotify that's paid via iTunes on my iPhone. This month I have insufficient funds to complete the transaction (which isn't a first time occurance for me). When I opened the app after buying more iTunes money, it con...

I was charged twice as a student and as a normal premium

I was charged twice as a student and as a normal premium, I don't understand why but I have 2 charges in my account. Please I need help

Premium subscription disappeared

I cannot figure out why my premium subscription has just disappeared. I have gone thru the steps listed on the other thread and it's just taking me in circles. I am due to be billed TOMORROW. If I am billed and this has not been resolved I will be ve...

Unsubscribed from Premium on iPhone, still charged

I signed up for a free 3-month trial for Spotify Premium on the app and it ended on August 12th. I unsubscribed from Premium on the same day, yet I still got charged $10.91. Why is that? Am I able to get my $10.91 refunded?

Not receiving a device password

I'm trying to get a device password so I can use Spotify on my phone, however the email is not being sent. I've tried multiple times for the past couple days and I have not gotten the email sent to my yahoo email address. I've checked spam as well. P...

Ayuda!!

Hola, yo me hice una cuenta de spotify y es premium pero o podía acceder y luego me hize otra cuenta premium. Pero la primera cuenta premium no la puedo cancelar porque no me acuerdo el mail y la contraseña. Como puedo cancelarla?

PASSWORD CHANGE!!!!!!!

I wish there was a number I could just call and be done with my issue. Anyways, I have an account and I forgot my password and the form keeps expiring every single time I try to reset it. Can somebody help me!!!!!?

Subscription refund

I just got charged a 9.99 fee my son signed up and I didnt know i was going to get charged. Anyway if I cancel the subscription do i get a refund? Or should I just use it.

Superuser Contribution Changing country will automatically update to a family account

Hi,I am trying to update my country from Australia to Finland. I have the normal premium account but once I get to the change country page there is no other option but to continue with a family account in Finland! This is really pissing me off becaus...

Superuser Contribution 3 meses por S/. 16.90

Se me vencio la suscripcion y me salio la publicidad de 3 meses x S/. 16.90 y luego S/. 16.90 al mes, pero sin embargo veo en mi cuenta y me indican que a fin de mes se me facturará S/. 16.90 y se renovará mi suscripción, alguien sabe si los proximos...

Superuser Contribution Have two accounts since switching to Family

I notice that I am being charged for two spotify accounts - premium and family. I thought that the second account had been cancelled when I switched - can I be advised re that please. Also do NOT like having to post on a public forum to try to get as...

Superuser Contribution paid for premium , forgot password , account has wrong email

paid for premium , forgot password , account has wrong emailcan i get my account email address changedi cant retreive the password reset as the account has the wrong email addressand i cant change email without the passwordlogs in through facebook he...

Superuser Contribution I need to pay my Premium ASAP but won't be able to pay it till Thursday i don't wanna lost my acc...

Superuser Contribution Hola, necesito ayuda!

Buen día, mi problema es que ya tenía mi cuenta PREMIUM con el paquete familiar y de la nada ahora no tengo registrado ni mi tarjeta y me aparece que nunca eh tenido cuenta PREMIUM siendo que si y al par con los días de pago. Alguien sabe que puedo h...

Superuser Contribution 4.99 college student discount

I signed up for student Spotify premium that was 4.99 a month , now this month about 5 months later it charged me 9.99, how do I contact Spotify and have them charge me the student discount?

Superuser Contribution "oops soemthing went wrong. please try again" PLEASE HELP!

Husband has tried both methods of sending link and we get the same error message. anyone have ideas?

Superuser Contribution Got charged for premium when i signed up for student discount

I first signed up for the 3 months for 99p summer deal and then the student dicount, when signing up it says after the three months i would pay the student amount however the 3 months are now up and it says my account will be debited for the full amo...