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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • GollyGoshGale
  • Casual Listener
  • 398557 Views
  • 948 replies
  • 107 likes
  • Account
  • 398557 Views
  • 948 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1171533 Views
  • 119 replies
  • 112 likes
  • Account
  • 1171533 Views
  • 119 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 99111 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 99111 Views
  • 68 replies
  • 10 likes

Superuser Contribution Spotify account

Cannot remember my gmail account name, made one for another 30 day free trial before upgrading to premium, no luck finding out the email address through gmail or Spotify but still paying monthly subscription fee while I cannot access my account, what...

  • Newbie
  • Cannot remember my gmail account name, made one for another 30 day free trial before upgrading to premium, no luck finding out the email address through gmail or Spotify but still paying monthly subs...
  • Alejandro_C
  • Spotify Legend
  • 172 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
    Subscription
  • 172 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cobrança indevida

Cancelei minha assinatura em maio e continuo recebendo a cobrança. Como proceder?

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  • Newbie
  • Cancelei minha assinatura em maio e continuo recebendo a cobrança. Como proceder?
  • Alejandro_C
  • Spotify Legend
  • 177 Views
  • 1 replies
  • 0 likes
  • Account
  • 177 Views
  • 1 replies
  • 0 likes

Superuser Contribution 7 day free trial help

HiI took up the free trial and down loaded my music so i could play it off line. 1.6G later and none of the music is available to play.I have play when off line turned kn. Any other thoughts?

  • Casual Listener
  • Hi I took up the free trial and down loaded my music so i could play it off line. 1.6G later and none of the music is available to play. I have play when off line turned kn. Any other thoughts?
  • Bjs1002
  • Casual Listener
  • 172 Views
  • 3 replies
  • 0 likes
  • Free
    Premium
  • 172 Views
  • 3 replies
  • 0 likes

Superuser Contribution How to pay Spotify on my Iphone? Using the ITunes card

I'm having lots of trouble trying to pay for Spotify using the app, (I'm only 16) so please help, once you downgrade, how to log in back to Premium on the Iphone itself??

  • Newbie
  • I'm having lots of trouble trying to pay for Spotify using the app, (I'm only 16) so please help, once you downgrade, how to log in back to Premium on the Iphone itself??
  • Alejandro_C
  • Spotify Legend
  • 567 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 567 Views
  • 1 replies
  • 0 likes

Solved!! 3 months for 9,99 € BUG ?

Hey Guys ,last month i saw an offer that spotify premium is for 3 months "free" to the price for 9,99€ (in Germany ) so i decided to get this offer .... i payed that with a paysafe card .My problem is that i just get 1 month premium ?! can anybody he...

  • Casual Listener
  • Hey Guys , last month i saw an offer that spotify premium is for 3 months "free" to the price for 9,99€ (in Germany ) so i decided to get this offer .... i payed that with a paysafe card . My probl...
  • TraylIce
  • Casual Listener
  • 249 Views
  • 2 replies
  • 0 likes
  • Other
    Premium
  • 249 Views
  • 2 replies
  • 0 likes

Superuser Contribution Me estan cobrando premium sin serlo

Antes yo era premium, pero llevan un tiempo cobrandome premium sin yo serlo, reviso mis cuentas y en ninguna soy premium.Ayuda.

  • Newbie
  • Antes yo era premium, pero llevan un tiempo cobrandome premium sin yo serlo, reviso mis cuentas y en ninguna soy premium. Ayuda.
  • Alejandro_C
  • Spotify Legend
  • 133 Views
  • 1 replies
  • 0 likes
  • Premium
  • 133 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Premium Vodafone

Buenos días, activé la promoción de 6 meses de spotify premium con vodafone y solo me han activado 1 mes. Acabo de hablar con ellos y dicen que está todo en orden y la activació se realizó correctamente.

  • Newbie
  • Buenos días, activé la promoción de 6 meses de spotify premium con vodafone y solo me han activado 1 mes. Acabo de hablar con ellos y dicen que está todo en orden y la activació se realizó correctame...
  • Alejandro_C
  • Spotify Legend
  • 156 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 156 Views
  • 1 replies
  • 0 likes

Superuser Contribution Soucis invitation Spotify Family

bonjour, j'ai un soucis avec le spotify family, j'ai su inviter mon fils avec son adresse mail mais ce n'est pas le cas de ma compagne, j'ai bon l'inviter mais elle ne reçoit pas le mail avec le code sur sa messagerie outlookque faire ?? si qqn a déj...

  • Newbie
  • bonjour,  j'ai un soucis avec le spotify family, j'ai su inviter mon fils avec son adresse mail mais ce n'est pas le cas de ma compagne, j'ai bon l'inviter mais elle ne reçoit pas le mail avec ...
  • Alejandro_C
  • Spotify Legend
  • 696 Views
  • 1 replies
  • 0 likes
  • Premium
  • 696 Views
  • 1 replies
  • 0 likes

Superuser Contribution Mistaken entering cash nominal to get premium spotify

I have mistaken entering a cash nominal when I transfered money on atm to get premium spotify, will that money back to my bank account or my money can't back to my account?Please help

  • Newbie
  • I have mistaken entering a cash nominal when I transfered money on atm to get premium spotify, will that money back to my bank account or my money can't back to my account? Please help
  • Alejandro_C
  • Spotify Legend
  • 136 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 136 Views
  • 1 replies
  • 0 likes

Superuser Contribution account and email adress

Hi everyone,Canisius change my email adress to another when I already had an account with this email but I quit the old one and deleted it...long story. ..but is it possible?

  • Newbie
  • Hi everyone, Canisius change my email adress to another when I already had an account with this email but I quit the old one and deleted it...long story. ..but is it possible?
  • Alejandro_C
  • Spotify Legend
  • 156 Views
  • 1 replies
  • 0 likes
  • Account
  • 156 Views
  • 1 replies
  • 0 likes

Superuser Contribution Change e-mail and password via Facebook

I wanted to change e-mail and password on my Spotify since its been a long time since I created the account and the e-mail address is no longer in use and I can't remember the password. I've connected it through Facebook, and when I tried to reset it...

  • Newbie
  • I wanted to change e-mail and password on my Spotify since its been a long time since I created the account and the e-mail address is no longer in use and I can't remember the password. I've connecte...
  • Alejandro_C
  • Spotify Legend
  • 135 Views
  • 1 replies
  • 0 likes
  • Premium
  • 135 Views
  • 1 replies
  • 0 likes

Superuser Contribution My credit card is stolen

Hi!I purchased premium spotify account that first 3 months 0.99 Turkish Lira, then every month 9.99 Turkish lira. But my credit card was stolen yesterday. I canceled my card. I have just used premium for 1 month. Unfortunately, I cant use free 2 mont...

  • Newbie
  • Hi! I purchased premium spotify account that first 3 months 0.99 Turkish Lira, then every month 9.99 Turkish lira.  But my credit card was stolen yesterday. I canceled my card. ...
  • Alejandro_C
  • Spotify Legend
  • 218 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 218 Views
  • 1 replies
  • 0 likes

Superuser Contribution Contratei uma promoção de 3 meses como premium e no primeiro mês a conta passou para free

contratei Uma Promoção de 3 meses e when completou o preimeiro Mês uma Conta voltou a Ser livre!ja sai da Conta instalei e desistalei o aplicativo e nada. Fui Informado Que a Promoção seria comeu 30/06/2016, e meu Pagamento foi Confirmado no dia 25/0...

  • Newbie
  • contratei Uma Promoção de 3 meses e when completou o preimeiro Mês uma Conta voltou a Ser livre! ja sai da Conta instalei e desistalei o aplicativo e nada. Fui Informado Que a Promoção seria comeu 3...
  • Alejandro_C
  • Spotify Legend
  • 207 Views
  • 1 replies
  • 0 likes
  • Account
  • 207 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify con facebook

Hola, tengo un inconveniente y es que anteriormente tenía una cuenta Spotify gratis, pero al tiempo cree otra cuenta premium mi cuenta anterior esta enlazada con facebook quiero desenlazar esa vieja y enlazar la nueva pero me ha dado mucha agua a beb...

  • Newbie
  • Hola, tengo un inconveniente y es que anteriormente tenía una cuenta Spotify gratis, pero al tiempo cree otra cuenta premium mi cuenta anterior esta enlazada con facebook quiero desenlazar esa vieja ...
  • Alejandro_C
  • Spotify Legend
  • 132 Views
  • 1 replies
  • 0 likes
  • Other
    Subscription
  • 132 Views
  • 1 replies
  • 0 likes

Superuser Contribution canjear plan familiar

Tenia el plan Premium y mi madre decidió pagar por un plan familiar. Me mandó el link para canjear la cuenta y ahora me dice que no puedo porque supuestamente ya soy un miembro de ese (u otro) plan familiar. Y NO SOY PARTE DE NINGUN PLAN FAMILIAR, SO...

  • Newbie
  • Tenia el plan Premium y mi madre decidió pagar por un plan familiar. Me mandó el link para canjear la cuenta y ahora me dice que no puedo porque supuestamente ya soy un miembro de ese (u otro) p...
  • Alejandro_C
  • Spotify Legend
  • 239 Views
  • 1 replies
  • 0 likes
  • Account
  • 239 Views
  • 1 replies
  • 0 likes

Spotify stole my money!!!

I payed for the student subscription, and it said an error occurred after I put in my college information, and now I'm sitting here with no premium and my money is gone. Can someone please help?????

  • Newbie
  • I payed for the student subscription, and it said an error occurred after I put in my college information, and now I'm sitting here with no premium and my money is gone. Can someone please help?????
  • Maxim
  • Spotify Star
  • 134 Views
  • 1 replies
  • 0 likes
  • Premium
  • 134 Views
  • 1 replies
  • 0 likes

Superuser Contribution Playlist renamed and gone. Help me find it please.

Found a wonderfull playlist, that life itself. Now when i logg on its a new list instead of mine, calld Eric Prytz Guest List and is full of despicable music. I Cant find the old one, cant find any of the songs. How do i go back in time to fill the v...

  • Newbie
  • Found a wonderfull playlist, that life itself. Now when i logg on its a new list instead of mine, calld Eric Prytz Guest List and is full of despicable music. I Cant find the old one, cant find ...
  • Alejandro_C
  • Spotify Legend
  • 132 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Subscription
  • 132 Views
  • 1 replies
  • 0 likes

Superuser Contribution Actualizar a Premium por oferta Vodafone

ola. He activado a traves de vodafone los 3 meses de suscripcion gratuita a premium pero no puedo utilizarlo porque ya tengo el email registrado y la version free establecida.Me han dicho en Vodafone que tengo que darme de baja del spotify free que t...

  • Newbie
  • ola. He activado a traves de vodafone los 3 meses de suscripcion gratuita a premium pero no puedo utilizarlo porque ya tengo el email registrado y la version free establecida. Me han dicho en Vodafo...
  • Alejandro_C
  • Spotify Legend
  • 417 Views
  • 1 replies
  • 0 likes
  • Premium
  • 417 Views
  • 1 replies
  • 0 likes

Solved!! Zero amount credit on my account from Spotify

Hello. I amended my payment mechanism from a credit card to a debit card. This seems to have caused a credit for a zero amount to be generated to my bank account. Can you explain how this is happening please ?

  • Casual Listener
  • Hello. I amended my payment mechanism from a credit card to a debit card. This seems to have caused a credit for a zero amount to be generated to my bank account. Can you explain how this is happenin...
  • AllyDick
  • Casual Listener
  • 392 Views
  • 4 replies
  • 0 likes
  • Account
    Other
    Subscription
  • 392 Views
  • 4 replies
  • 0 likes