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Get help with logging in, passwords, and account settings.
So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...
Newbie
88881 Views
9 replies
2 likes
Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks
Newbie
758882 Views
18 replies
29 likes
Hey. Last mouth something whent wrong with my payment.. i wanted to log in to fix it. But now I am in an other country (suriname). I want to activate my account again but i cant log in because im not in holland anymore.. HELP!
Hey. Last mouth something whent wrong with my payment.. i wanted to log in to fix it. But now I am in an other country (suriname). I want to activate my account again but i cant log in because im not...
Spotify Star
262 Views
3 replies
0 likes
Hello, I am having trouble making the payment and upgrading my free account to premium. For some reason the payment window got frozen on the half way through. Please let me know what I should do. I look forward to hear from you. Best, Elif
Hello, I am having trouble making the payment and upgrading my free account to premium. For some reason the payment window got frozen on the half way through. Please let me know what I shoul...
Spotify Star
191 Views
1 replies
0 likes
Prezados, Quando tento utilizar o token do Plano familiar, para adicionar minha conta, aparece a seguinte mensagem:"Não foi possível adicionar você ao Premium for Family porque sua conta precisa estar baseada no mesmo país que o titular do plano Prem...
Prezados, Quando tento utilizar o token do Plano familiar, para adicionar minha conta, aparece a seguinte mensagem: "Não foi possível adicionar você ao Premium for Family porque sua conta...
192 Views
0 replies
0 likes
I paid for premium 5 days ago, and still I haven't been able to use it. The subscription still says free. I've logged out and back in, deleted and reinstalled the app, and tried all manner of things posted on various forums regarding Premium not work...
I paid for premium 5 days ago, and still I haven't been able to use it. The subscription still says free. I've logged out and back in, deleted and reinstalled the app, and tried all manner of things ...
Newbie
767 Views
4 replies
0 likes
I pay for my spotify thought itunes and my account is saying im a free user but i pay 12.99 amouth and even my iTunes account said iv paid it untill the 3rd of August So i need help now because if this dont work then i will not pay out for it anymore
I pay for my spotify thought itunes and my account is saying im a free user but i pay 12.99 amouth and even my iTunes account said iv paid it untill the 3rd of August So i need help now because if th...
Casual Listener
280 Views
2 replies
0 likes
I just redeemed a gift code but then realized my subscription is to renew on July 19. Will I still be charged for part of this month or the whole month?
I just redeemed a gift code but then realized my subscription is to renew on July 19. Will I still be charged for part of this month or the whole month?
Spotify Star
410 Views
2 replies
0 likes
Every time I send an invite email or link, when my family member clicks "accept invitation" the nexy screen says:"Cannot join Premium for Family""Sorry! You're already a member of this family plan." But on the main account page it still says "invite ...
Every time I send an invite email or link, when my family member clicks "accept invitation" the nexy screen says: "Cannot join Premium for Family" "Sorry! You're already a member of this family pla...
Newbie
437 Views
2 replies
0 likes
how can I stop the free trial?
how can I stop the free trial?
Community Legend
234 Views
1 replies
0 likes
Hi, Ive been a member of Spotify for almost 3 years. Yesterday while working out, Spotify logged me out. I then spent time on a computer/ iPad trying to log in with my username/ email and it says that my account does not exist. I've been using the em...
Hi, Ive been a member of Spotify for almost 3 years. Yesterday while working out, Spotify logged me out. I then spent time on a computer/ iPad trying to log in with my username/ email and it says tha...
Spotify Star
134 Views
1 replies
0 likes
No me llegan los recibos de pago que he realizado a mi mail, y en la web solo los puedo ver pero no descargar.¿Cómo puedo recuperar todos los recibos realizados en lo que va del 2016?
No me llegan los recibos de pago que he realizado a mi mail, y en la web solo los puedo ver pero no descargar. ¿Cómo puedo recuperar todos los recibos realizados en lo que va del 2016? &nbs...
Spotify Star
5276 Views
10 replies
1 likes
I'm trying to get a device password so I can use Spotify on my phone, however the email is not being sent. I've tried multiple times for the past couple days and I have not gotten the email sent to my yahoo email address. I've checked spam as well. P...
I'm trying to get a device password so I can use Spotify on my phone, however the email is not being sent. I've tried multiple times for the past couple days and I have not gotten the email sent to m...
Spotify Star
425 Views
6 replies
1 likes
Recently, I have been noticing a foreign iPhone using my account and changing my music/playlists. I normally log in through Facebook, so when I went to check my actual account info I was surprised to find it with a different email/password. Is there ...
Recently, I have been noticing a foreign iPhone using my account and changing my music/playlists. I normally log in through Facebook, so when I went to check my actual account info I was surprised to...
Spotify Star
164 Views
1 replies
0 likes
I have bought premium at the 26.July for 0,99 Euro three months. Then i make a mistake and pushed after i bought it of the 7 days free premium version. Yesterday the 7 days ended, but then i saw, that my other premium account isen´t there. What i can...
I have bought premium at the 26.July for 0,99 Euro three months. Then i make a mistake and pushed after i bought it of the 7 days free premium version. Yesterday the 7 days ended, but then i saw, tha...
Spotify Star
172 Views
1 replies
0 likes
Bom dia, Tenho uma amiga que precisa cancelar a conta, ou que voce auxiliem para que ela tenha acesso a esta conta. Esta conta foi criada pelo filho dela, o mesmo não se recorda qual e-mail utilizou para a criação. Os debitos estão acontecendo normal...
Bom dia, Tenho uma amiga que precisa cancelar a conta, ou que voce auxiliem para que ela tenha acesso a esta conta. Esta conta foi criada pelo filho dela, o mesmo não se recorda qual e-mail utilizou ...
Spotify Star
249 Views
1 replies
0 likes
Hace un mes me hice Premium a través de la promoción de 3 meses por 9,99. Hoy me han vuelto a cobrar como si esa oferta nunca hubiese existido.
Hace un mes me hice Premium a través de la promoción de 3 meses por 9,99. Hoy me han vuelto a cobrar como si esa oferta nunca hubiese existido.
Spotify Star
1055 Views
1 replies
0 likes
My daughter put in the wrong spelling in her email when registering her family account. Now we can´t find any way of changing to the correct adress - what can we do about that?
My daughter put in the wrong spelling in her email when registering her family account. Now we can´t find any way of changing to the correct adress - what can we do about that?
Spotify Star
494 Views
1 replies
0 likes
Hi!I'm on Vodafone Portugal's YORN X 5GB. It's offering spotify premium until the end of 2016.However, my subscription failed to renew. Could you please check this?Thank you
Hi! I'm on Vodafone Portugal's YORN X 5GB. It's offering spotify premium until the end of 2016. However, my subscription failed to renew. Could you please check this? Thank you
Spotify Star
223 Views
1 replies
0 likes
Have cancelled my subscription and joined again on the date I want the payment to go out on but the paymnt date hasn't changed. How do I do it?
Have cancelled my subscription and joined again on the date I want the payment to go out on but the paymnt date hasn't changed. How do I do it?
Roadie
288 Views
1 replies
0 likes
Hi! I'm a spotify premium user for quite a while now, but last month (June 1st) I decided to upgrade to Spotify Family so my mom and sis can enjoy music through Spotify too. But since a couple of days, this family -and premium- account doesn't work a...
Hi! I'm a spotify premium user for quite a while now, but last month (June 1st) I decided to upgrade to Spotify Family so my mom and sis can enjoy music through Spotify too. But since a couple...
Spotify Star
284 Views
1 replies
0 likes
I can't connect my account after I've been 6 months abroad. It still says "Spotify is only available for 14 days abroad", but now I'm in my country again. I have tried reinstalling but the problem persists. What should I do to access it again? I can'...
I can't connect my account after I've been 6 months abroad. It still says "Spotify is only available for 14 days abroad", but now I'm in my country again. I have tried reinstalling but the problem pe...
Spotify Star
272 Views
1 replies
0 likes
