Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Not applicable
  • 334448 Views
  • 890 replies
  • 105 likes
  • Account
  • 334448 Views
  • 890 replies
  • 105 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1147603 Views
  • 119 replies
  • 110 likes
  • Account
  • 1147603 Views
  • 119 replies
  • 110 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 85971 Views
  • 68 replies
  • 9 likes
  • Account
    Login
    Premium
  • 85971 Views
  • 68 replies
  • 9 likes

Help with my account

hello, I have a problem is to uninstall the app cell because I was wrong and I returned to install, but forgetful, forget my username and password reestaurar try the password but none of my emails come in, but I only gmail enters an account that is n...

  • Newbie
  • hello, I have a problem is to uninstall the app cell because I was wrong and I returned to install, but forgetful, forget my username and password reestaurar try the password but none of my emails co...
  • 137 Views
  • 0 replies
  • 0 likes
  • Account
    Free
    Premium
  • 137 Views
  • 0 replies
  • 0 likes

Cant remember log in

Hi,I was given a perk by my network provider (Vodafone) which gave me spotify for 6 months free of charge. This has now come to and end but Vodafone assured a seamless transition. Unfortunately, I have been logged out of my account and I cannot remem...

  • Newbie
  • Hi, I was given a perk by my network provider (Vodafone) which gave me spotify for 6 months free of charge. This has now come to and end but Vodafone assured a seamless transition. Unfortunately, ...
  • Astridthea1
  • Newbie
  • 228 Views
  • 1 replies
  • 0 likes
  • Login
  • 228 Views
  • 1 replies
  • 0 likes

Facebbok

Hi. I have deactivated my old Facebook account. And every time I log in Spotify it comes back. I've tried to delete Facebook from the phone, and deleted password and everything. I've changed the e mail address on Spotify but now i can't log in whit i...

  • Visitor
  • Hi. I have deactivated my old Facebook account. And every time I log in Spotify it comes back. I've tried to delete Facebook from the phone, and deleted password and everything. I've changed the e ma...
  • Maxim
  • Spotify Star
  • 1438 Views
  • 1 replies
  • 0 likes
  • Account
  • 1438 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cant log in to my premium account just get logged in to a free trial

Spotify forced log out yesterday. Couldnt remember my password to log back in so requested a reset. It has logged me in to an old free account i assume as all my songs /playlists have gone and the address on the acvount is from like 8 years ago.

  • Casual Listener
  • Spotify forced log out yesterday. Couldnt remember my password to log back in so requested a reset. It has logged me in to an old free account i assume as all my songs /playlists have gone and the ad...
  • Maxim
  • Spotify Star
  • 365 Views
  • 8 replies
  • 0 likes
  • Account
    Login
    Premium
    Subscription
  • 365 Views
  • 8 replies
  • 0 likes

Solved!! Help...account has been deleted

I upgraded to the primium account somwhere around two months ago. While listening to my playlists just moments ago I was logged out. When I logged back in, through Facebook, everything had been reset. My playlists are gone, my favorite listeners or f...

  • Visitor
  • I upgraded to the primium account somwhere around two months ago.  While listening to my playlists just moments ago I was logged out.  When I logged back in, through Facebook, everything ha...
  • Bradleygreet
  • Newbie
  • 2358 Views
  • 7 replies
  • 0 likes
  • 2358 Views
  • 7 replies
  • 0 likes

Premium still paused

My credit card had expired so I had to update my payments as I did though the Apple Store. Updated my payments, they went through on my credit card, reinstalled the app and it is still saying my premium is paused. Do I have to update my payment on th...

  • Newbie
  • My credit card had expired so I had to update my payments as I did though the Apple Store. Updated my payments, they went through on my credit card, reinstalled the app and it is still saying my prem...
  • Maxim
  • Spotify Star
  • 213 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 213 Views
  • 1 replies
  • 0 likes

Family Subcription

My family can not login to family subcription. Unable to login. HELP!!!

  • Newbie
  • My family can not login to family subcription. Unable to login. HELP!!!
  • Maxim
  • Spotify Star
  • 89 Views
  • 1 replies
  • 0 likes
  • Premium
  • 89 Views
  • 1 replies
  • 0 likes

Solved!! Got logged out and can't login in any Spotify app but the web app

Hi, All the apps(desktop and mobile) are refusing to log me in. Meanwhile I can login in the Web application. The username and the password are correct for sure. I am using Spotify Premium Trial account - I am starting asking questions does it worth ...

  • Casual Listener
  • Hi,   All the apps(desktop and mobile) are refusing to log me in. Meanwhile I can login in the Web application. The username and the password are correct for sure. I am using Spotify Premium T...
  • vlad0
  • Casual Listener
  • 256 Views
  • 2 replies
  • 0 likes
  • Account
    Login
  • 256 Views
  • 2 replies
  • 0 likes

Problems with signing in (Iphone)

Hi!Hope someone knows how to work around this..I ve recently bought the premium upgrade on my iphone but couldnt connect or play any songs since then.I've followed the basic guides / instructions already and downloaded "spotify music-app" and signed ...

  • Newbie
  • Hi! Hope someone knows how to work around this.. I ve recently bought the premium upgrade on my iphone but couldnt connect or play any songs since then. I've followed the basic guides / instruct...
  • 93 Views
  • 0 replies
  • 0 likes
  • Login
    Other
    Premium
  • 93 Views
  • 0 replies
  • 0 likes

GIFT CARD

How long will it take to get the code for a premium account? I mean, I just bought a gift card but it has not yet reached the addressee (and today was the delivery). Thanks.

  • Newbie
  • How long will it take to get the code for a premium account? I mean, I just bought a gift card but it has not yet reached the addressee (and today was the delivery).    Thanks.
  • 73 Views
  • 0 replies
  • 0 likes
  • Other
    Premium
  • 73 Views
  • 0 replies
  • 0 likes

Logged into FB but disconnected and FB name is still showing next to profile icon

So I decided to try logging into FB but I decided to disconnect right after but as I did so, my FB name overwrote my original name before. Im not sure if it takes time for it to register back or if my FB name will stay there permanently. What type of...

  • Newbie
  • So I decided to try logging into FB but I decided to disconnect right after but as I did so, my FB name overwrote my original name before. Im not sure if it takes time for it to register back or if m...
  • Maxim
  • Spotify Star
  • 138 Views
  • 1 replies
  • 0 likes
  • Account
  • 138 Views
  • 1 replies
  • 0 likes

Family

Hi guys, I have a family subscripton which we havent been using to its full potential. We are both using the same member slot for when we are at home on the sonos and out and about. Could I set up the family subscription so we have a member slot we c...

  • Visitor
  • Hi guys,   I have a family subscripton which we havent been using to its full potential.   We are both using the same member slot for when we are at home on the sonos and out and a...
  • Maxim
  • Spotify Star
  • 106 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 106 Views
  • 1 replies
  • 0 likes

Deleted Facebook now I cannot access premium account

Hello I have deleted my facebook profile and my account used that for login. The email is d******@gmail.com - how can i get back in my account?

  • Newbie
  • Hello I have deleted my facebook profile and my account used that for login. The email is d******@gmail.com - how can i get back in my account?
  • Maxim
  • Spotify Star
  • 112 Views
  • 1 replies
  • 0 likes
  • Account
  • 112 Views
  • 1 replies
  • 0 likes

Two accounts

So I have one Spotify account link up to my Facebook and I have another one through my school information this stuff for the skit student discount and I was recently logged out and I can't log back in because I don't remember my password or anything ...

  • Visitor
  • So I have one Spotify account link up to my Facebook and I have another one through my school information this stuff for the skit student discount and I was recently logged out and I can't log back i...
  • Maxim
  • Spotify Star
  • 109 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Subscription
  • 109 Views
  • 1 replies
  • 0 likes

Deactivate spotify

How can I deactivate my Spotify account?

  • Visitor
  • How can I deactivate my Spotify account?
  • Maxim
  • Spotify Star
  • 164 Views
  • 1 replies
  • 0 likes
  • Account
  • 164 Views
  • 1 replies
  • 0 likes

Superuser Contribution cost Spotify Uk rip off

Why is Uk subscription £9.99 and in Europe 6.99 euro?

  • Music Fan
  • Why is Uk subscription £9.99 and in Europe 6.99 euro?
  • Natalie
  • Spotify
  • 1779 Views
  • 6 replies
  • 0 likes
  • Other
    Subscription
  • 1779 Views
  • 6 replies
  • 0 likes

Solved!! Someone used my email

HiI just subscribed to Spotiry Family. When trying to register my wife's email we got message that email is already in use.how do I get in touch with you for starting process to delete the account with our email?Thank you

  • Newbie
  • Hi I just subscribed to Spotiry Family. When trying to register my wife's email we got message that email is already in use. how do I get in touch with you for starting process to delete the ac...
  • user-removed
  • Not applicable
  • 516 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 516 Views
  • 1 replies
  • 0 likes

Logged out of my account

I have been logged out by Spotify. I cannot log back in the message login and password are incorrect. ??

  • Newbie
  • I have been logged out by Spotify. I cannot log back in the message login and password are incorrect. ??
  • user-removed
  • Not applicable
  • 115 Views
  • 1 replies
  • 0 likes
  • Account
  • 115 Views
  • 1 replies
  • 0 likes

Reedem code problem

Hi, i'm an Italian user and i have won a code (through a competition of Becks) who give me a 30 day's Premium account on Spotify, but i can't redeem them because I can not change my original country on my account (USA to Italy) and this code it's ONL...

  • Regular
  • Hi, i'm an Italian user and i have won a code (through a competition of Becks) who give me  a 30 day's Premium account on Spotify, but i can't redeem them because I can not change my origin...
  • Nrm1
  • Newbie
  • 738 Views
  • 13 replies
  • 0 likes
  • Account
    Premium
  • 738 Views
  • 13 replies
  • 0 likes

Solved!! Can't login !!

I had to reset my password three times. An each time I try to log in with the new password it tells me the login failed. I'm not gonna pay $10 a month an have my login not work. I want to be able to listen to my music, not struggling with the passwor...

  • Regular
  • I had to reset my password three times. An each time I try to log in with the new password it tells me the login failed. I'm not gonna pay $10 a month an have my login not work. I want to be able to ...
  • Twizzles
  • Casual Listener
  • 331 Views
  • 6 replies
  • 0 likes
  • Login
    Premium
  • 331 Views
  • 6 replies
  • 0 likes