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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

81656 Views

9 replies

2 likes

Account
Login
  • 81656 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

656964 Views

13 replies

4 likes

Account
  • 656964 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

738120 Views

18 replies

29 likes

  • 738120 Views
  • 18 replies
  • 29 likes

Canceled subscription but was charged trying to get refund

Hello I cancelled my subscription and was still charged i was trying to get my money refunded .I have not used the sevices either.

Newbie

Hello I cancelled my subscription and was still charged i was trying to get my money refunded .I have not used the sevices either.

anjieeeeeeeeee

Roadie

210 Views

1 replies

0 likes

Account
  • 210 Views
  • 1 replies
  • 0 likes

Can log in with website but not app

Like the title says, website login works fine. Phone app says account doesn't exist.

Newbie

Like the title says, website login works fine. Phone app says account doesn't exist.

anjieeeeeeeeee

Roadie

300 Views

1 replies

0 likes

Account
Premium
  • 300 Views
  • 1 replies
  • 0 likes

Cannot join Premium for Family

As a Premium user I have upgraded my account to Premium for Family because I experienced that my family members were using my account on the home PC, when I was about to use the same account on my work address... I've now upgraded to Premium for Fami...

Newbie

As a Premium user I have upgraded my account to Premium for Family because I experienced that my family members were using my account on the home PC, when I was about to use the same account on my wo...

0x412E2047696C

Roadie

393 Views

1 replies

0 likes

Other
Premium
  • 393 Views
  • 1 replies
  • 0 likes

Spotify: sleazy and deception business practice? Or just incompetent?

I have never signed up for Spotify. I started receiving spam emails from Spotify. At the bottom of the emails are always links to "unsubscribe". I click these links. The emails keep coming. I go to the other link at the bottom of the emails -- to cha...

Casual Listener

I have never signed up for Spotify. I started receiving spam emails from Spotify. At the bottom of the emails are always links to "unsubscribe". I click these links. The emails keep coming.   ...

paebrain

Casual Listener

594 Views

3 replies

0 likes

Other
  • 594 Views
  • 3 replies
  • 0 likes

PLAN FAMILIAR

Hola, mi plan familiar puede incluir a 3 miembros adicionales ?

Newbie

Hola, mi plan familiar puede incluir a 3 miembros adicionales ?

osornios

Spotify Star

364 Views

1 replies

0 likes

Subscription
  • 364 Views
  • 1 replies
  • 0 likes

Charged and never premium!!

Hi I am being charged on my credit card $9.99 since April 1, 2016 four time including that time ( 4-1-16, 4-30-16, 5-31-16, 6-30-16) and i haven't been upgraded. I found out about this trying to put specific songs and couldn't. I am being charged for...

Casual Listener

Hi I am being charged on my credit card $9.99 since April 1, 2016 four time including that time ( 4-1-16, 4-30-16, 5-31-16, 6-30-16) and i haven't been upgraded. I found out about this trying to put ...

osornios

Spotify Star

483 Views

5 replies

0 likes

Account
Premium
Subscription
  • 483 Views
  • 5 replies
  • 0 likes

Wrong owner of spotify family

The person that had spotify premium wanted to become owner on spotify family but when she paid i ended up being the owner so the person that paid for spotify family now has to pay twice. I would like to change the owner of this account.

Newbie

The person that had spotify premium wanted to become owner on spotify family but when she paid i ended up being the owner so the person that paid for spotify family now has to pay twice. I would like...

osornios

Spotify Star

822 Views

1 replies

0 likes

Login
Other
Premium
  • 822 Views
  • 1 replies
  • 0 likes

i can't pay

HiI Want to change free spotify to Premium but when i introduce my credit card said that my Bank have a bad day.The credit card that i want to use, i used before to pay

Casual Listener

Hi I Want to change free spotify to Premium but when i introduce my credit card said that my Bank have a bad day. The credit card that i want to use, i used before to pay

hector333333

Casual Listener

442 Views

4 replies

0 likes

Premium
  • 442 Views
  • 4 replies
  • 0 likes

spotify stole my money

Hello I am very mad because spotify stole my money I was checking the student premium and I put my debit card information in and I tried to pay for it but I couldn't then I went back and tried it again and I couldn't so I decided not to get it now I ...

Casual Listener

Hello I am very mad because spotify stole my money I was checking the student premium and I put my debit card information in and I tried to pay for it but I couldn't then I went back and tried it aga...

cosmicjose

Casual Listener

397 Views

4 replies

0 likes

Subscription
  • 397 Views
  • 4 replies
  • 0 likes

Unable to upgrade to Family cause Vodafone promo is still active.

Hi everyone,i'm Nico. I have a problem with my premium account. I joined premium 1 year ago using a Vodafone promo in Italy. Now, i would like to upgrade to Family to share the service with my wife and i'm not able to do it because my account is conn...

Newbie

Hi everyone, i'm Nico. I have a problem with my premium account. I joined premium 1 year ago using a Vodafone promo in Italy. Now, i would like to upgrade to Family to share the service with my wife...

osornios

Spotify Star

810 Views

1 replies

0 likes

Account
Other
Premium
  • 810 Views
  • 1 replies
  • 0 likes

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Casual Listener

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osornios

Spotify Star

677 Views

1 replies

0 likes

Premium
  • 677 Views
  • 1 replies
  • 0 likes

Solved!! Premium account DELETED? No one will tell me what happened!

Hi, I had to register as a new user just to post this because my account apparently has disappeared. All I need is for SUPPORT to verify if they have deleted my PREMIUM PAID account, the reason, and to re-instate it with MY SAVED PLAYLISTS. thanksJus...

Casual Listener

Hi, I had to register as a new user just to post this because my account apparently has disappeared.  All I need is for SUPPORT to verify if they have deleted my PREMIUM PAID account, the reason...

jsracy

Casual Listener

578 Views

4 replies

0 likes

Account
  • 578 Views
  • 4 replies
  • 0 likes

Premium Subscription

I bought a premium subscription through iTunes with my iPod this morning, but when I go to the subscription tab, it still says FREE. I have logged out and back in, uninstalled and reinstalled the app several times, and I have tried the same things on...

Newbie

I bought a premium subscription through iTunes with my iPod this morning, but when I go to the subscription tab, it still says FREE.  I have logged out and back in, uninstalled and reinstalled t...

EthanS1

Community Legend

540 Views

5 replies

0 likes

Subscription
  • 540 Views
  • 5 replies
  • 0 likes

Solved!! Não tenho cartão de crédito.

Meu cartão de crédito está com um problema temporário. Como posso pagar com boleto ou débito em conta? Não aparece esta opção. Não quero perder a assinatura.

Visitor

Meu cartão de crédito está com um problema temporário. Como posso pagar com boleto ou débito em conta? Não aparece esta opção. Não quero perder a assinatura.

Bittencourt

Spotify Star

1686 Views

18 replies

0 likes

Premium
  • 1686 Views
  • 18 replies
  • 0 likes

account Fu&^%ery

Had facebook.Have premium spotify account. Deleted facebook.Cannot log into account now. Try to reset login information. Can’t have to log into facebook. Not possible. Try to post to the help forum. Need to log in to do so. Can’t access account so I ...

Newbie

Had facebook. Have premium spotify account. Deleted facebook. Cannot log into account now. Try to reset login information. Can’t have to log into facebook. Not possible. Try to post to the he...

Bittencourt

Spotify Star

482 Views

1 replies

1 likes

Account
  • 482 Views
  • 1 replies
  • 1 likes

Tried to buy .99cents for 3 months promo but still a "Free User,"

Hi, I tried to buy the .99 cents for the first three months summer promo yesterday, the last day. I used paypal, it took me to the pay pal site but after paying I was bounced back to the payment page and a notice flashed in red saying there was a pro...

Newbie

Hi,   I tried to buy the .99 cents for the first three months summer promo yesterday, the last day.  I used paypal, it took me to the pay pal site but after paying I was bounced back to th...

osornios

Spotify Star

481 Views

1 replies

0 likes

Account
Premium
Subscription
  • 481 Views
  • 1 replies
  • 0 likes

Facebook Connect error "There is a temporary error, please try again later"

For months, I've tried to connect my facebook to my spotify, but I always get the "There is a temporary error, please try again later" error. I've tried removing the spotify app from facebook and reconnecting, uninstalling spotify from my computer an...

Casual Listener

For months, I've tried to connect my facebook to my spotify, but I always get the "There is a temporary error, please try again later" error. I've tried removing the spotify app from facebook and rec...

ramsterdamh

Casual Listener

352 Views

2 replies

0 likes

Account
  • 352 Views
  • 2 replies
  • 0 likes

Problem to get premium

Hello!I live in iran and I've problem to get premium.Can you tell me how can I get premium?(We dont have any international payment service)Please hlp me.

Newbie

Hello! I live in iran and I've problem to get premium. Can you tell me how can I get premium? (We dont have any international payment service) Please hlp me.

osornios

Spotify Star

312 Views

1 replies

1 likes

Account
Premium
Unlimited
  • 312 Views
  • 1 replies
  • 1 likes

Solved!! Registered User Not showing true

So the earned badges are not a big deal, but I noticed that I only have a one year and two year badge when I have been a premium user since 9/2011? Is there some way to correct that. It again is not a big deal, but honestly it is nice to show that I ...

Regular

So the earned badges are not a big deal, but I noticed that I only have a one year and two year badge when I have been a premium user since 9/2011? Is there some way to correct that.  It again i...

Bittencourt

Spotify Star

373 Views

1 replies

0 likes

Account
Premium
Subscription
  • 373 Views
  • 1 replies
  • 0 likes