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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

80425 Views

9 replies

2 likes

Account
Login
  • 80425 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

653863 Views

13 replies

4 likes

Account
  • 653863 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

734327 Views

18 replies

29 likes

  • 734327 Views
  • 18 replies
  • 29 likes

It charged me twice

I just downloaded spotify. I got the student discount. When I checked my bank account it charged me twice. How do I fix this?

Newbie

I just downloaded spotify. I got the student discount. When I checked my bank account it charged me twice. How do I fix this?

EthanS1

Community Legend

371 Views

1 replies

0 likes

Account
  • 371 Views
  • 1 replies
  • 0 likes

Pago doble y sigo sin premium!

Intente ingresar mi tarjeta de debito(2 veces), para pagar el mes premium, ambas veces se rechazo la tarjeta, pero si me hicieron los cargos! y aun sigo sin premium!ya les mande un inbox, pero se demoran mucho en contestar.ayuda!

Newbie

Intente ingresar mi tarjeta de debito(2 veces), para pagar el mes premium, ambas veces se rechazo la tarjeta, pero si me hicieron los cargos! y aun sigo sin premium! ya les mande un inbox, pero se d...

rodrigosolari1

Newbie

559 Views

4 replies

0 likes

Premium
Subscription
  • 559 Views
  • 4 replies
  • 0 likes

I have paid for premium and i continous having free account

I have payed the promo of premium account of 3 months for 1€ and i continous having free account. I tried to restart my account and my software as you said in your web page but is imposible, i have send a email but i have had no replay.

Newbie

I have payed the promo of premium account of 3 months for 1€ and i continous having free account. I tried to restart my account and my software as you said in your web page but is imposible, i h...

264 Views

0 replies

0 likes

Account
Premium
  • 264 Views
  • 0 replies
  • 0 likes

Problems with premium account

I've been a Premium user for some time. A few days ago, I received an e-mail that my payment did not go through and that my Premium account will be in pause. However, a day after, I received my Apple receipt of July's payment to Spotify Premium. The ...

Visitor

I've been a Premium user for some time. A few days ago, I received an e-mail that my payment did not go through and that my Premium account will be in pause. However, a day after, I received my Apple...

Durps24

Newbie

374 Views

1 replies

1 likes

Premium
Subscription
  • 374 Views
  • 1 replies
  • 1 likes

Vodafone ile spotify aldım fakat

Vodafone ile 3 aylık spotfiy aldım fakat pc den girdiğimde ödeme sorunu ile karşılaşıldı diye bir bildirim geliyor nasıl düzeltebilrim yardımcı olcak biri varsa teşekkür ederim

Newbie

Vodafone ile 3 aylık spotfiy aldım fakat pc den girdiğimde ödeme sorunu ile karşılaşıldı diye bir bildirim geliyor nasıl düzeltebilrim yardımcı olcak biri varsa teşekkür ederim

165 Views

0 replies

1 likes

Subscription
  • 165 Views
  • 0 replies
  • 1 likes

Unable to see the 3 month .99 promo.

What happened to that offer by the way.. I don't see it.. I had it two days ago, and on wednesday i was listening to spotify and the ad mentioned 99c for 3 months ends this week. Its friday and the week is not over yet, but the offer is gone!! come o...

Newbie

What happened to that offer by the way.. I don't see it..  I had it two days ago, and on wednesday i was listening to spotify and the ad mentioned 99c for 3 months ends this week.  Its frid...

LordRollin

Community Legend

441 Views

1 replies

0 likes

Premium
  • 441 Views
  • 1 replies
  • 0 likes

Payment problem:

I had clicked on a promotional price of 99 cents for 3 months for Spotify premium. To my surprise Spotify billed me the standard 11 dollars per a month. I immediately cancelled my account, but unfortunately it still has billed me that amount. How can...

Newbie

I had clicked on a promotional price of 99 cents for 3 months for Spotify premium. To my surprise Spotify billed me the standard 11 dollars per a month. I immediately cancelled my account, but unfort...

239 Views

0 replies

0 likes

Premium
  • 239 Views
  • 0 replies
  • 0 likes

Problem with cancelling

Hello Spotify, I only intend to enjoy my premium at $0.99 for 3 months, but I forget to cancel it and is charged $9.9 per month.I want to ask if whether Spotify is able to refund my $9.9 and cancel my premium immediately since it is not under the 3 m...

Newbie

Hello Spotify, I only intend to enjoy my premium at $0.99 for 3 months, but I forget to cancel it and is charged $9.9 per month. I want to ask if whether Spotify is able to refund my $9.9 and canc...

coloyrs

Community Legend

353 Views

1 replies

0 likes

Account
Free
Login
Other
Premium
Security
Subscription
Unlimited
  • 353 Views
  • 1 replies
  • 0 likes

I was offered the 99c 3 month and was charged 9.99

I accepted the 99c 3 month offer paid for it and now in my bank statement it shows that I was charged 9.99 instead.

Casual Listener

I accepted the 99c 3 month offer paid for it and now in my bank statement it shows that I was charged 9.99 instead.

coloyrs

Community Legend

429 Views

3 replies

0 likes

Premium
Subscription
  • 429 Views
  • 3 replies
  • 0 likes

forgotten account

i think one of my older accounts is still taking money of my account. i can clearly see that it is in fact still taking money i dont know wich account. can spotify like erase all accounts that has my card information on or just remove the subscriptio...

Newbie

i think one of my older accounts is still taking money of my account. i can clearly see that it is in fact still taking money i dont know wich account. can spotify like erase all accounts that has my...

179 Views

0 replies

0 likes

Account
Login
Premium
Subscription
  • 179 Views
  • 0 replies
  • 0 likes

Solved!! Not a student anymore, can't change payment options.

My old credit card expired, when I added the new card I was asked to insert my college information as a student, I am not a student anymore but it wouldn't let me adjust anything after that.

Casual Listener

My old credit card expired, when I added the new card I was asked to insert my college information as a student, I am not a student anymore but it wouldn't let me adjust anything after that.

Colton-Rogers

Casual Listener

4151 Views

5 replies

0 likes

Subscription
  • 4151 Views
  • 5 replies
  • 0 likes

Spotify Permium

I had no money on my apple ID so my spotify abo stopped. now I want to buy the premium again but I can't find where I can activate it in the app. Plus I want to pay with my apple ID not with a credit card. HOW?

Casual Listener

I had no money on my apple ID so my spotify abo stopped. now I want to buy the premium again but I can't find where I can activate it in the app. Plus I want to pay with my apple ID not with a credit...

Demented_Batman

Newbie

890 Views

5 replies

0 likes

Premium
  • 890 Views
  • 5 replies
  • 0 likes

Change the form of payment

I am premium subscriber but want to change the form of payment, from credit card to slip , but does not appear to slip option when I try to change the data. How to proceed ?

Newbie

I am premium subscriber but want to change the form of payment, from credit card to slip , but does not appear to slip option when I try to change the data. How to proceed ?

178 Views

0 replies

0 likes

Subscription
  • 178 Views
  • 0 replies
  • 0 likes

Solved!! I want my old playlists back

Hello, please help me! Last night I made a new account and I decided to connect it to facebook so that I could have my playlists and everything on that new account. It didn't work so I logged out and disconnect that new account from my facebook page ...

Visitor

Hello, please help me! Last night I made a new account and I decided to connect it  to facebook so that I could have my playlists and everything on that new account. It didn't work so I logged o...

EilerWessel

Community Legend

800 Views

1 replies

0 likes

Account
  • 800 Views
  • 1 replies
  • 0 likes

Charged premium and no service, no way to cancel charging

I did subscribe for a 3 months promotion for premium 6 months ago. Never received service, now I cannot find the way to cancel. My account options says I'm basic user and no credit card information to remove, a don't have another Spotify account.

Newbie

I did subscribe for a 3 months promotion for premium 6 months ago. Never received service, now I cannot find the way to cancel. My account options says I'm basic user and no credit card information t...

270 Views

0 replies

0 likes

Premium
  • 270 Views
  • 0 replies
  • 0 likes

Unlinking old account from facebook

I recently started using spotify premium i want to connect it with my facebook. Well apparently i had spotify a long time ago and that account was linked to facebook. Now i have a new account. I have tried everything...going into the old account and ...

Newbie

I recently started using spotify premium i want to connect it with my facebook. Well apparently i had spotify a long time ago and that account was linked to facebook. Now i have a new account. I have...

coloyrs

Community Legend

351 Views

1 replies

0 likes

Subscription
  • 351 Views
  • 1 replies
  • 0 likes

Premium not working

I got premium for 3 months for $0.99, but Spotify is not working offline. I've had premium for a few days and it says my account is premium. I've tried signing out and back in but it still needs an Internet connection.

Newbie

I got premium for 3 months for $0.99, but Spotify is not working offline. I've had premium for a few days and it says my account is premium. I've tried signing out and back in but it still needs an I...

300 Views

0 replies

0 likes

Account
Premium
Subscription
  • 300 Views
  • 0 replies
  • 0 likes

unknown charge

hi, Ive been using the spotify student account which is £4.99 a month and when my 12 months was up the following month i was charged £29.99 rather than the standard fee of £9.99. ive been looking into why this might have occured and couldnt find an a...

Newbie

hi,  Ive been using the spotify student account which is £4.99 a month and when my 12 months was up the following month i was charged £29.99 rather than the standard fee of £9.99. ive been look...

361 Views

0 replies

0 likes

Premium
Subscription
  • 361 Views
  • 0 replies
  • 0 likes

I can't unsubscribe for premium

I signed up for the free trial on my phone, and I want to cancel it but when i go on Spotify on my PC (yes I am on the right account) when i click on subscriptions it says "try premium for 30 days" and doesn't state that I am already paying and am a ...

Newbie

I signed up for the free trial on my phone, and I want to cancel it but when i go on Spotify on my PC (yes I am on the right account) when i click on subscriptions it says "try premium for 30 days" a...

adamhoffman215

Newbie

275 Views

1 replies

0 likes

Subscription
  • 275 Views
  • 1 replies
  • 0 likes