Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • maryjane0_0
  • Visitor
  • 397991 Views
  • 947 replies
  • 107 likes
  • Account
  • 397991 Views
  • 947 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1171198 Views
  • 119 replies
  • 112 likes
  • Account
  • 1171198 Views
  • 119 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 99013 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 99013 Views
  • 68 replies
  • 10 likes

Spotify in Turks and Caicos!!!!

I listen to spotify everyday but I just moved about four weeks ago to this island and I do not have spotify anymore. It says it is not available. Is there a way I could listen to spotify without going to premium. I am desperate!!

  • Newbie
  • I listen to spotify everyday but I just moved about four weeks ago to this island and I do not have spotify anymore. It says it is not available. Is there a way I could listen to spotify without goin...
  • osornios
  • Spotify Star
  • 650 Views
  • 1 replies
  • 0 likes
  • Login
  • 650 Views
  • 1 replies
  • 0 likes

Keeps telling me I already have an account at login

Hi, I've reset my password and am trying to log in on the app on my iPad and my phone and it won't let me, it says I already have an account with that email. It won't let me login via Facebook or using my newly reset password or the same password for...

  • Newbie
  • Hi, I've reset my password and am trying to log in on the app on my iPad and my phone and it won't let me, it says I already have an account with that email. It won't let me login via Facebook or usi...
  • osornios
  • Spotify Star
  • 2587 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Login
  • 2587 Views
  • 1 replies
  • 0 likes

Solved!! Cant log in

Spotify on both my computer and phone just simultaneously logged out and then when I try to log back in says my username or password is wrong. I've used the same username and password on here for four years ago it can't be but I also don't have acces...

  • Casual Listener
  • Spotify on both my computer and phone just simultaneously logged out and then when I try to log back in says my username or password is wrong. I've used the same username and password on here for fou...
  • PopPunkPenguin
  • Casual Listener
  • 278 Views
  • 2 replies
  • 0 likes
  • Account
  • 278 Views
  • 2 replies
  • 0 likes

agregar cuenta a premium for family

Buenas tardes, Estoy intentando agregar una cuenta a mi plan familiar y cuando le doy al link que se envia a la nueva cuenta me pone el siguiente mensaje: Lo sentimos, pero ya eres miembro de este plan Spotify Family (o de otro). Haz click abajo para...

  • Newbie
  • Buenas tardes,    Estoy intentando agregar una cuenta a mi plan familiar y cuando le doy al link que se envia a la nueva cuenta me pone el siguiente mensaje:   Lo sentimos, pero ya...
  • osornios
  • Spotify Star
  • 317 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Security
  • 317 Views
  • 1 replies
  • 0 likes

Como solucionar problema de pago de Spotify

Buenas noches, intente contratar el plan familiar y cuando intenté pagar con mi tarjeta apareció su mensaje de "ups" que no podia.Lo intenté 2 veces y sucedió lo mismo, pero me llegaron dos mensajes de mi banco que fue exitosa mi compra, se replicó e...

  • Casual Listener
  • Buenas noches, intente contratar el plan familiar y cuando intenté pagar con mi tarjeta apareció su mensaje de "ups" que no podia. Lo intenté 2 veces y sucedió lo mismo, pero me llegaron dos mensaje...
  • emirandrw
  • Music Fan
  • 1360 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 1360 Views
  • 3 replies
  • 0 likes

Spotify + Vodafone Red M

Good night.I live in Barcelona and today I have seen that with my price of vodafone I can have spotify premium during 3 monthts. I do all correct but at the end it says there is an error and Vodafone says me that everything is OK and that de problem ...

  • Casual Listener
  • Good night. I live in Barcelona and today I have seen that with my price of vodafone I can have spotify premium during 3 monthts. I do all correct but at the end it says there is an error and Vodafo...
  • osornios
  • Spotify Star
  • 726 Views
  • 7 replies
  • 0 likes
  • Account
    Premium
  • 726 Views
  • 7 replies
  • 0 likes

Charged twice, no premium

I tried to get the student premium offer but it's said I wasn't verified. Howeve my bank statements shows I was charged 5.34 two times and I still don't have access to the premium services.

  • Newbie
  • I tried to get the student premium offer but it's said I wasn't verified. Howeve my bank statements shows I was charged 5.34 two times and I still don't have access to the premium services.
  • Maxim
  • Spotify Star
  • 138 Views
  • 1 replies
  • 0 likes
  • Premium
  • 138 Views
  • 1 replies
  • 0 likes

Användarnamn

Hej Kan man ändra sitt användarnamn hos er ? Eftersom jag ska registrera mig på Telia Spotify Premium så godkänner dem inte min mailadress som användarnamn. Har idag [snip - email]@hotmail.com som användarnamn Jag behöver byta användarnamn hos er.

  • Newbie
  • Hej Kan man ändra sitt användarnamn hos er ? Eftersom jag ska registrera mig på Telia Spotify Premium så godkänner dem inte min mailadress som användarnamn.   Har idag [snip - email]@hot...
  • ottosson1
  • Newbie
  • 5767 Views
  • 2 replies
  • 0 likes
  • 5767 Views
  • 2 replies
  • 0 likes

Pague dos veces un plan familiar y no aparece el pago!

Hola a todos!Hace dos dias pague un plan familiar, al momento me llego mensaje del banco para avisar el cobro, pero en la cuenta de spotify decía que no se había hecho el cobro, hoy lo intente nuevamente y sucedió lo mismo, en ambos casos me enviaron...

  • Newbie
  • Hola a todos! Hace dos dias pague un plan familiar, al momento me llego mensaje del banco para avisar el cobro, pero en la cuenta de spotify decía que no se había hecho el cobro, hoy lo intente nuev...
  • lulita_guzman29
  • Newbie
  • 149 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 149 Views
  • 1 replies
  • 0 likes

Solved!! I cant pay familiar subscription

Hi everybody.Im concern 'cause I cant pay familiar subscription. Spotify cant accept my visa and Amex Credit card. I would like to know another pay form to join familiar spotify. Thanks.Hola a todos.Tengo un problema. Spotify no acepta mis tarjetas d...

  • Casual Listener
  • Hi everybody. Im concern 'cause I cant pay familiar subscription. Spotify cant accept my visa and Amex Credit card. I would like to know another pay form to join familiar spotify. Thanks. Hola a ...
  • osornios
  • Spotify Star
  • 270 Views
  • 3 replies
  • 0 likes
  • Subscription
  • 270 Views
  • 3 replies
  • 0 likes

Superuser Contribution Tarjetas de crédito

Como debo hacer para que el pago de la cuota mensual no la difieran a 36 meses sino que la pueda pagar a una sola cuota.

  • Newbie
  • Como debo hacer para que el pago de la cuota mensual no la difieran a 36 meses sino que la pueda pagar a una sola cuota.  
  • MaryC1
  • Spotify Legend
  • 249 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 249 Views
  • 1 replies
  • 0 likes

Superuser Contribution Vodafone Ireland subscription

Hi,I already had a free account and yesterday I subscribed for a premium using Vodafone for 5 euro/month.It stills shows as a free account. I have already tried to logout and deleted and reinstalled app a few times and still as Free. What should I do...

  • Newbie
  • Hi, I already had a free account and yesterday I subscribed for a premium using Vodafone for 5 euro/month. It stills shows as a free account. I have already tried to logout and deleted and reinstal...
  • MaryC1
  • Spotify Legend
  • 195 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 195 Views
  • 1 replies
  • 0 likes

Can't Log In

I downloaded the app on a new phone and had to sign in but even though I have both my username and password correct (I know because I had them written down) it will not let me log in. I then tried changing my password to see if that would work but it...

  • Casual Listener
  • I downloaded the app on a new phone and had to sign in but even though I have both my username and password correct (I know because I had them written down) it will not let me log in. I then tried ch...
  • Maxim
  • Spotify Star
  • 348 Views
  • 6 replies
  • 0 likes
  • Account
    Login
  • 348 Views
  • 6 replies
  • 0 likes

Have reciept but no premium

My premium is not working and I've tried every step. What do I do next? I can show proof of payment.

  • Casual Listener
  • My premium is not working and I've tried every step. What do I do next? I can show proof of payment.
  • Rwb1989
  • Casual Listener
  • 142 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 142 Views
  • 2 replies
  • 0 likes

Can't Cancel Spotify Premium

I have a Spotify premium account that was started back in May. I want to cancel the subscription that is linked to a Facebook account I am currently locked out of. I have all the checking information and Facebook login information connected to the Sp...

  • Casual Listener
  • I have a Spotify premium account that was started back in May. I want to cancel the subscription that is linked to a Facebook account I am currently locked out of. I have all the checking information...
  • octodur
  • Roadie
  • 253 Views
  • 4 replies
  • 1 likes
  • Account
    Other
    Premium
    Subscription
  • 253 Views
  • 4 replies
  • 1 likes

When will I be able to get premium on mobile?

Someone told me I wasn't able to get Spotify premium because there was a current offer for something so they removed premium. When will the option to get premium be back for mobile? Because I really don't want to have to use a credit card when I alre...

  • Casual Listener
  • Someone told me I wasn't able to get Spotify premium because there was a current offer for something so they removed premium. When will the option to get premium be back for mobile? Because I really ...
  • user-removed
  • Not applicable
  • 177 Views
  • 3 replies
  • 0 likes
  • Premium
  • 177 Views
  • 3 replies
  • 0 likes

Cannot use Spotify from abroad

Hi there!cannot use spotify. I am italian living abroad, in Kazakhstan. i download spotify on the 1st of july, i used with no issue. then i travelled to greece and all sudden the app stop working, saying that i cannot use spotify abroad for more than...

  • Newbie
  • Hi there! cannot use spotify. I am italian living abroad, in Kazakhstan. i download spotify on the 1st of july, i used with no issue. then i travelled to greece and all sudden the app stop working, ...
  • Maxim
  • Spotify Star
  • 390 Views
  • 1 replies
  • 0 likes
  • Account
  • 390 Views
  • 1 replies
  • 0 likes

Facebook Page & Spotify

Hello, i would like to know if you could connect a facebook page to a spotify account. Let me explain, i wish the fb page that you have administrator corresponded a spotify account.

  • Newbie
  •   Hello, i would like to know if you could connect a facebook page to a spotify account. Let me explain, i wish the fb page that you have administrator corresponded a spotify account.
  • Maxim
  • Spotify Star
  • 193 Views
  • 1 replies
  • 0 likes
  • Account
  • 193 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution student discount not applied for 2 months

Hi, I'm using the student discount since Jan 2015.In December 2015 I re-confirmed by student status via UNIDAYS as requested, so it should work again for next 12 months. Hoewever, suddendly I found spotify charged again the normal Premium price for M...

  • Newbie
  • Hi,   I'm using the student discount since Jan 2015. In December 2015 I re-confirmed by student status via UNIDAYS as requested, so it should work again for next 12 months.   ...
  • MaryC1
  • Spotify Legend
  • 203 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 203 Views
  • 1 replies
  • 0 likes

Wont let me pay for premium

I tried to upgrade to premium and the message "oops it looks like theres something wrong with your card ...." pops up. I used my card for other purchases after trying to purchase spotify so there is no problem with my card. I double checked to make s...

  • Newbie
  • I tried to upgrade to premium and the message "oops it looks like theres something wrong with your card ...." pops up. I used my card for other purchases after trying to purchase spotify so there is ...
  • LordRollin
  • Community Legend
  • 2431 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 2431 Views
  • 1 replies
  • 0 likes