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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

hinika

Newbie

286440 Views

529 replies

34 likes

Account
Free
  • 286440 Views
  • 529 replies
  • 34 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

Babyodaa

Roadie

13602 Views

6 replies

11 likes

Security
  • 13602 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

1r0nm0nk3y

Casual Listener

539867 Views

990 replies

114 likes

Account
  • 539867 Views
  • 990 replies
  • 114 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

129570 Views

74 replies

12 likes

Account
Login
Premium
  • 129570 Views
  • 74 replies
  • 12 likes

premium not showing up on computer/ipod

so yesterday i used an iTunes card to download premium, it was paid for but wasn't showing up on my laptop or ipod. i deleted the app, logged out etc and even turned off my ipod but nothing. i did the same thing today, and still nothing. i re-install...

Visitor

so yesterday i used an iTunes card to download premium, it was paid for but wasn't showing up on my laptop or ipod. i deleted the app, logged out etc and even turned off my ipod but nothing. i did th...

Maxim

Spotify Star

146 Views

1 replies

0 likes

  • 146 Views
  • 1 replies
  • 0 likes

Premium lapsed for a couple of days, all offline songs gone

So, I use the play while offline feature in Spotify premium so that I can have my library on my phone and not have to use my data to listen to music. Recently I let my premium subscription go for a couple of days, as I was changing from paying throug...

Casual Listener

So, I use the play while offline feature in Spotify premium so that I can have my library on my phone and not have to use my data to listen to music. Recently I let my premium subscription go for a c...

vickimcg4

Newbie

187 Views

1 replies

0 likes

  • 187 Views
  • 1 replies
  • 0 likes

Upgrade to Family - Change Billing Date

I've got a premium account and want to upgrade to a family account, but don't want to wait until the end of my billing period. The family member I'm adding will be recieving this as a Christmas gift and so I want to change the subscription right away...

Casual Listener

I've got a premium account and want to upgrade to a family account, but don't want to wait until the end of my billing period. The family member I'm adding will be recieving this as a Christmas gift ...

fredoodj

Newbie

784 Views

2 replies

0 likes

Account
Premium
Subscription
  • 784 Views
  • 2 replies
  • 0 likes

Free -> Family Premium

Hi all, Just started my free premium for a month, if I upgrade to family premium right now. Will the premium family plan start right now or after free premium month expires? Thank you.

Casual Listener

Hi all,   Just started my free premium for a month, if I upgrade to family premium right now. Will the premium family plan start right now or after free premium month expires?   Thank y...

ankitanks

Casual Listener

151 Views

1 replies

0 likes

Premium
  • 151 Views
  • 1 replies
  • 0 likes

Bug in changing country

I am outside the country I am registered, for vacations, so after 14 days I cannot listen to any more music. I tried to change the country, however it only appears the country I am registered. I cannot chose any other country in the edit mode. Is it ...

Casual Listener

I am outside the country I am registered, for vacations, so after 14 days I cannot listen to any more music. I tried to change the country, however it only appears the country I am registered. I cann...

osornios

Spotify Star

482 Views

7 replies

0 likes

Login
  • 482 Views
  • 7 replies
  • 0 likes

Spotify wont varify my student ID

Im signung up for premium after my free trial and spotify wont varify my studentship. Im a freshman at santa fe college and school starts in a week. Whats going on?

Newbie

Im signung up for premium after my free trial and spotify wont varify my studentship. Im a freshman at santa fe college and school starts in a week. Whats going on?

osornios

Spotify Star

208 Views

1 replies

0 likes

  • 208 Views
  • 1 replies
  • 0 likes

Phone update..

Updated my samsung s5 last night, this morning i am no longer premium and have lost all of my playlists. Its liked its wiped me account clean. Back to the ads. This is a joke! How does it remember my username but nothing else?? How do i get my premiu...

Visitor

Updated my samsung s5 last night, this morning i am no longer premium and have lost all of my playlists. Its liked its wiped me account clean. Back to the ads. This is a joke! How does it remember my...

osornios

Spotify Star

142 Views

1 replies

0 likes

  • 142 Views
  • 1 replies
  • 0 likes

Paying Premium but with free version.

Hello,I am paying the premium account but my spotify is still set in the free version.Can you help me?

Newbie

Hello, I am paying the premium account but my spotify is still set in the free version. Can you help me?

osornios

Spotify Star

141 Views

1 replies

0 likes

  • 141 Views
  • 1 replies
  • 0 likes

Premium family plan code not working

I received the invite with a code to redeem by email. The code is not working. Thoughts?

Newbie

I received the invite with a code to redeem by email. The code is not working. Thoughts?

osornios

Spotify Star

338 Views

1 replies

0 likes

  • 338 Views
  • 1 replies
  • 0 likes

Solved!! Wrong name in profile

I am succesfully loggged in and able to use my library and playlists. The name however is not mine in the profile although when I go into my account all the information is correct. I am not linked to facebook. I have uninstalled and logged out from a...

Newbie

I am succesfully loggged in and able to use my library and playlists.  The name however is not mine in the profile although when I go into my account all the information is correct.  I am n...

osornios

Spotify Star

256 Views

1 replies

0 likes

Login
  • 256 Views
  • 1 replies
  • 0 likes

Two promotions at once?

I'm about to sign up for premium, and I noticed they have two promotions I could use. I have a PlayStation 4, so I could get the first two months for $2.00, but I'm also a student, so I could get 50% off my subscription. I was wondering if I could us...

Newbie

I'm about to sign up for premium, and I noticed they have two promotions I could use. I have a PlayStation 4, so I could get the first two months for $2.00, but I'm also a student, so I could get 50%...

osornios

Spotify Star

269 Views

1 replies

0 likes

Account
Premium
Subscription
  • 269 Views
  • 1 replies
  • 0 likes

Bought spotify premium but doesn't work

I bought Spotify premium a couple weeks ago and it still isn't working, it says on my account receipt for Spotify free 0.00 but I got billed on my visa for the premium.. Don't see where I can contact someone to fix this problem, I am very unimpressed...

Newbie

I bought Spotify premium a couple weeks ago and it still isn't working, it says on my account receipt for Spotify free 0.00 but I got billed on my visa for the premium.. Don't see where I can contact...

osornios

Spotify Star

175 Views

1 replies

0 likes

  • 175 Views
  • 1 replies
  • 0 likes

Re: Premium not working

I have premium on my laptop and phone and when i log into my spotify on my sisters phone (for her to use) it displays that premium is unavailable even though it works on my own phone and laptop, also when i logged into her phone my playlists did not ...

Visitor

I have premium on my laptop and phone and when i log into my spotify on my sisters phone (for her to use) it displays that premium is unavailable even though it works on my own phone and laptop, also...

osornios

Spotify Star

254 Views

3 replies

0 likes

  • 254 Views
  • 3 replies
  • 0 likes

Superuser Contribution After changing the credit card of my account, I received a fee on the new credit card

Hi, I have just changed the payment mode of my account to a different credit card, and it was taxed a fee of R$10,00(Ten reais, I'm from Brazil). Is it normal? Will I be refunded? Thanks,Lucas Olini

Casual Listener

Hi,   I have just changed the payment mode of my account to a different credit card, and it was taxed a fee of R$10,00(Ten reais, I'm from Brazil).   Is it normal? Will I be refunded? ...

lucasolini

Casual Listener

212 Views

2 replies

0 likes

Subscription
  • 212 Views
  • 2 replies
  • 0 likes

Cuenta que no se deja actualizar a premium por error tecnico

Hola. Actualmente me suscribi a un plan con ETB quien brinda un año de licencia premium con spotifiy. Al intentar hacer el proceso de registro a traves de la pagina de etb no me permite terminar la activacion por lo que sigo teniendo el servicio free...

Visitor

Hola.  Actualmente me suscribi a un plan con ETB quien brinda un año de licencia premium con spotifiy. Al intentar hacer el proceso de registro a traves de la pagina de etb no me permite te...

osornios

Spotify Star

156 Views

1 replies

0 likes

  • 156 Views
  • 1 replies
  • 0 likes

Account Problems

Pls help me, i have been logged out of my spotify account and i have so many accounts already that i cannot remember any of my login detaios and i am paying for premium every month and i cannot access my account

Casual Listener

Pls help me, i have been logged out of my spotify account and i have so many accounts already that i cannot remember any of my login detaios and i am paying for premium every month and i cannot acces...

osornios

Spotify Star

188 Views

2 replies

0 likes

  • 188 Views
  • 2 replies
  • 0 likes

I want to browse in other countries without adjusting my payment option

Hi Simple situation:I live in Germany. I want to browse the US servers, because that's where I'm from. Paypal? German bank account, billing address is in Germany (obvious)Credit card? German bank account, billing address is in Germany (...) So now I'...

Newbie

Hi   Simple situation: I live in Germany. I want to browse the US servers, because that's where I'm from.   Paypal? German bank account, billing address is in Germany (obvious) C...

osornios

Spotify Star

274 Views

1 replies

0 likes

Account
Free
Premium
Subscription
  • 274 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't log in

When I try and log in it says logging in and then nothing happens?

Casual Listener

When I try and log in it says logging in and then nothing happens?

kim43

Casual Listener

197 Views

2 replies

0 likes

Login
  • 197 Views
  • 2 replies
  • 0 likes

How can i delete my spotify that is signed through Facebook

How can I get it so that my email that I want to use for my spotify account will work even though I'm currently logged in with my Facebook account which is the same email that I want to use???

Casual Listener

How can I get it so that my email that I want to use for my spotify account will work even though I'm currently logged in with my Facebook account which is the same email that I want to use???

osornios

Spotify Star

150 Views

1 replies

0 likes

Account
Login
Other
  • 150 Views
  • 1 replies
  • 0 likes