Help - Accounts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

ribezaz
Spotify Star
2024-08-20 3:38:03 PM
4072 Views
0 replies
9 likes
Security

4072 Views
0 replies
9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Tonasj
Casual Listener
2021-12-02 12:42:22 AM
2 weeks ago
chiccawith2cs
Visitor
462277 Views
974 replies
110 likes
Account

462277 Views
974 replies
110 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

sigridmoen
Newbie
2014-01-04 3:50:59 PM
2023-04-11 7:23:05 AM
Not applicable
1204561 Views
119 replies
117 likes
Account

1204561 Views
119 replies
117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

alyssamagor19
Casual Listener
2020-03-26 6:44:28 AM
2024-10-08 9:00:30 AM
Maria
Moderator
112551 Views
72 replies
12 likes
Account
Login
Premium

112551 Views
72 replies
12 likes

Spotify Family extra charges

Hi I upgraded my Premium to Family. I get charged 9.99 + 14.99 even though it should be only 14.99. It also says only 14.99 in my account information. Why is this? Thanks in advance,Tuomas

Famwiro
Casual Listener
Hi I upgraded my Premium to Family. I get charged 9.99 + 14.99 even though it should be only 14.99. It also says only 14.99 in my account information. Why is this? Thanks in ad...
2016-08-01 9:35:45 AM
2016-08-08 9:34:16 AM
Maxim
Spotify Star
472 Views
3 replies
0 likes

472 Views
3 replies
0 likes

got hacked

Hi, my account got hacked, they added people and started a family subscription. Then i started receiving mails with codes for devices and then an account cancellation mail from noreply@salesforce.com on behalf of suport@spotify.com They logged me out...

1210822154
Newbie
Hi, my account got hacked, they added people and started a family subscription. Then i started receiving mails with codes for devices and then an account cancellation mail from noreply@salesforc...
2016-08-08 5:07:43 AM
2016-08-08 8:00:12 AM
Maxim
Spotify Star
467 Views
1 replies
0 likes
Account
Subscription

467 Views
1 replies
0 likes

Still being charged...

I cancelled premium n d beginning of July.. I checked my account status and it states I am on the free plan... I was charged 16.00 dollars this month... I no longer have premium.. What's going on

Maggiep3
Newbie
I cancelled premium n d beginning of July.. I checked my account status and it states I am on the free plan... I was charged 16.00 dollars this month... I no longer have premium.. What's going on
2016-08-08 4:29:33 AM
2016-08-08 7:56:46 AM
Maxim
Spotify Star
166 Views
1 replies
0 likes
Account

166 Views
1 replies
0 likes

Premium upgrade failed

HiI upgraded my account to premium over itunes and paid it but my account is still free format. I followed the instructions 3 times and uploaded it over and over and nothing changed! Please help!Thx

Banuusak
Casual Listener
Hi I upgraded my account to premium over itunes and paid it but my account is still free format. I followed the instructions 3 times and uploaded it over and over and nothing changed! Please help! ...
2016-07-30 12:51:19 PM
2016-08-08 6:37:51 AM
Maxim
Spotify Star
292 Views
3 replies
0 likes
Premium

292 Views
3 replies
0 likes

Album unavaible for me

I am kind of new to Spotify, and I was wondering about the following thing... There is this artist, Gazpacho, which has several albums on Spotify. Now I wanted to listen to Tick Tock, but that album was not in the artist page. Using the search functi...

Kodara
Casual Listener
I am kind of new to Spotify, and I was wondering about the following thing... There is this artist, Gazpacho, which has several albums on Spotify. Now I wanted to listen to Tick Tock, but that album ...
2016-08-04 4:19:46 PM
2016-08-08 1:29:12 AM
coloyrs
Community Legend
651 Views
4 replies
0 likes
Account

651 Views
4 replies
0 likes

Solved!! Ad while on premium

Dear Spotify, I was promised there would be no more ads with premium but every. single. time. I click "browse" my currently playing song disappears behind some pop-song-promotion? Please stop sending me ads... I'm paying not to have them.

m86
Casual Listener
Dear Spotify, I was promised there would be no more ads with premium but every. single. time. I click "browse" my currently playing song disappears behind some pop-song-promotion? P...
2016-08-06 3:23:14 PM
2016-08-07 11:46:11 PM
m86
Casual Listener
299 Views
2 replies
0 likes
Account
Premium

299 Views
2 replies
0 likes

Upgraded to family premium and now can't open my account or access my music

Two days ago I upgraded from Premium to Family and now the Spotify icon on my computer will not open my music account. It says link failed. My account is accessible on my Andriod phone though. Can anyone help?

Morts63
Casual Listener
Two days ago I upgraded from Premium to Family and now the Spotify icon on my computer will not open my music account. It says link failed. My account is accessible on my Andriod phone though. Can an...
2016-08-07 6:14:32 AM
2016-08-07 9:35:37 PM
osornios
Spotify Star
258 Views
2 replies
0 likes
Login

258 Views
2 replies
0 likes

Unsubscribing from Premium

I unsubscribed from Premium and the bills keep coming in. It seems that Spotify requires taht after you request cancellation, answer their questions, read their sales story, scroll down, request cancel again, put your password in, and request cancel ...

garryhopwood
Newbie
I unsubscribed from Premium and the bills keep coming in. It seems that Spotify requires taht after you request cancellation, answer their questions, read their sales story, scroll down, request canc...
2016-08-07 10:15:56 AM
2016-08-07 9:24:03 PM
osornios
Spotify Star
579 Views
1 replies
0 likes
Account
Premium
Subscription

579 Views
1 replies
0 likes

Cant find my account with premium trial set up

I lost my phone with premium spotify set up - now I can find/remember the account - I have 3 other accounts all with free spotify. Need to find my other account to cancel the subscription. Please help I cant get any contact for Spotify

katharinefahey
Newbie
I lost my phone with premium spotify set up - now I can find/remember the account - I have 3 other accounts all with free spotify. Need to find my other account to cancel the subscription. &nbs...
2016-08-07 1:12:38 PM
2016-08-07 9:20:41 PM
osornios
Spotify Star
217 Views
1 replies
0 likes
Account

217 Views
1 replies
0 likes

Unknown payment of a second premium account from my

Just seen that it's being a second unauthorized payment from my credit car for a spotify premium account. Please help me to close and delete this payment. Thank you

Rogercortesriba
Newbie
Just seen that it's being a second unauthorized payment from my credit car for a spotify premium account. Please help me to close and delete this payment. Thank you
2016-08-07 2:13:01 PM
2016-08-07 9:16:28 PM
osornios
Spotify Star
370 Views
1 replies
0 likes
Account
Premium
Security

370 Views
1 replies
0 likes

Rogers & Free Spotify Premium for Existing Spotify subscribers.. not so fast!

Searching through the forums, this appears to be an ongoing, frustrating issue for many people. A paying premium subscriber for quite some time, I was offered 24 months free Spotify Premium through Rogers Wireless. With a few quick steps (instruction...

mdlgrant
Regular
Searching through the forums, this appears to be an ongoing, frustrating issue for many people. A paying premium subscriber for quite some time, I was offered 24 months free Spotify Pr...
2016-08-07 3:42:16 AM
2016-08-07 9:09:33 PM
mdlgrant
Regular
3058 Views
5 replies
2 likes
Premium

3058 Views
5 replies
2 likes

Account problems

When I signed in Spotify, I used my gmail to register. Someday, I accidentally tried to login with Facebook, which uses the same email. Spotify logged in, but it created another account.Now, I forgot my password and tried to send it to my email, but ...

julianameirinho
Newbie
When I signed in Spotify, I used my gmail to register. Someday, I accidentally tried to login with Facebook, which uses the same email. Spotify logged in, but it created another account. Now, I fo...
2016-08-07 6:23:50 PM
2016-08-07 9:03:30 PM
osornios
Spotify Star
373 Views
1 replies
0 likes
Account

373 Views
1 replies
0 likes

Tax in the Canary Islands

Good afternoon. I write because I wanted to know how I can modify the tax that you charged on my subscription . In Spain , there are several taxes depending on which areas you live. Overall 21% apply through I.V.A. In my case, I reside in the Canary ...

sergy_unknown
Newbie
Good afternoon. I write because I wanted to know how I can modify the tax that you charged on my subscription . In Spain , there are several taxes depending on which areas you live. Overall 21% apply...
2016-08-07 8:04:51 PM
2016-08-07 9:00:31 PM
Maxim
Spotify Star
554 Views
1 replies
0 likes
Account
Subscription

554 Views
1 replies
0 likes

My account disappeared

I had my Spotify account for a couple of months now and had a good amount of music on my playlist and just songs in general. I was off premium for a week or so and when I went to check for my songs today it borough me back to the login/sign up page a...

Sourwaves
Casual Listener
I had my Spotify account for a couple of months now and had a good amount of music on my playlist and just songs in general. I was off premium for a week or so and when I went to check for my songs t...
2016-08-07 1:40:50 AM
2016-08-07 8:39:59 PM
osornios
Spotify Star
18340 Views
6 replies
4 likes
Account
Login

18340 Views
6 replies
4 likes

Cant log in

For some reason i was logged out of my premium spotify account and i have forgotten my username and password. I typed my email into the password reset link snd it says my email is not associated with an active spotify account yet the payment came out...

Charlie1994
Casual Listener
For some reason i was logged out of my premium spotify account and i have forgotten my username and password. I typed my email into the password reset link snd it says my email is not associated with...
2016-08-07 10:27:04 AM
2016-08-07 8:14:01 PM
Charlie1994
Casual Listener
1097 Views
2 replies
0 likes
Account
Login
Premium

1097 Views
2 replies
0 likes

got charged 4.99 and then 9.99 for one subscription

Why did I get charged 15$ for a month of a preimum subscription??

gterwin
Newbie
Why did I get charged 15$ for a month of a preimum subscription??
2015-06-03 5:29:47 AM
2016-08-07 7:44:29 PM
alexqg12
Newbie
1035 Views
3 replies
1 likes
Premium
Subscription

1035 Views
3 replies
1 likes

Problem with my account

Hi,I logged in with my Facebook-account. Because off that, I don't know my username nor my password. I would like to go from premium to family but I don't know my username of password. If I press "forget my password' they don't even send me an email....

Butch311213
Newbie
Hi, I logged in with my Facebook-account. Because off that, I don't know my username nor my password. I would like to go from premium to family but I don't know my username of password. If I press...
2016-08-07 6:53:38 PM
2016-08-07 7:08:11 PM
Knyaf
Roadie
191 Views
1 replies
0 likes
Account

191 Views
1 replies
0 likes

Solved!! sign in without facebook

I´m signing in with facebook, but now I want to close my facebook account.Can I change the way to sing in on spotify without loosing my spotify actual account?

giselito
Newbie
I´m signing in with facebook, but now I want to close my facebook account. Can I change the way to sing in on spotify without loosing my spotify actual account?
2016-08-07 4:13:03 PM
2016-08-07 4:16:38 PM
Maxim
Spotify Star
732 Views
1 replies
0 likes
Account
Subscription

732 Views
1 replies
0 likes

family acount...

hi i am already longtime customer at spotify and had nothing to complain about. I want to add my wife and my son for Family account, but unfortunately I always get the message whoops there is a fault occurred .. why is that?

casimirus
Casual Listener
hi i am already longtime customer at spotify and had nothing to complain about. I want to add my wife and my son for Family account, but unfortunately I always get the message whoops there is a fault...
2016-08-07 1:46:06 PM
2016-08-07 4:09:28 PM
Maxim
Spotify Star
569 Views
3 replies
0 likes
Account

569 Views
3 replies
0 likes

Solved!! My music stops when someone else listens?

hi guys!recently, i purchased a spotify family account which both my sister and I use (we have paid for 2 devices to be able to use spotify) but everytime she or i listen to music, it always cuts the other persons music off. I feel that as i have pai...

emilysheehy1
Casual Listener
hi guys! recently, i purchased a spotify family account which both my sister and I use (we have paid for 2 devices to be able to use spotify) but everytime she or i listen to music, it always cuts t...
2016-08-07 12:48:25 PM
2016-08-07 2:46:23 PM
Maxim
Spotify Star
9903 Views
3 replies
0 likes
Account
Other
Premium
Subscription

9903 Views
3 replies
0 likes

Spotify Community

Help categories

Account & Payment

Using Spotify

Listen Everywhere

Accounts

Forum Posts