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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • mothical
  • Newbie
  • 155936 Views
  • 175 replies
  • 12 likes
  • Account
    Free
  • 155936 Views
  • 175 replies
  • 12 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ribezaz
  • Spotify Star
  • 10595 Views
  • 3 replies
  • 10 likes
  • Security
  • 10595 Views
  • 3 replies
  • 10 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • OlehKarasov
  • Casual Listener
  • 506344 Views
  • 985 replies
  • 112 likes
  • Account
  • 506344 Views
  • 985 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 124420 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 124420 Views
  • 74 replies
  • 12 likes

Solved!! Locked out of Spotify since i moved

I moved abroad and now I'm locked out of Spotify. I can't even log in to upgrade to premium. Anyone have any ideas? I was premium sucscriber and forgot to update my new credit card, so my account went to the free account and exceeded the 14 days. Now...

  • Casual Listener
  • I moved abroad and now I'm locked out of Spotify. I can't even log in to upgrade to premium. Anyone have any ideas? I was premium sucscriber and forgot to update my new credit card, so my account wen...
  • KatesHere
  • Community Legend
  • 2051 Views
  • 4 replies
  • 0 likes
  • Account
    Login
    Premium
    Subscription
    Unlimited
  • 2051 Views
  • 4 replies
  • 0 likes

Start a new Family Account

Hi, I'm already using a Spotify Family account, but I would like to change of group and join another one (Family account) as I'm moving in another country. Will I lose all my actuals playlists if I do so? I hope that sby knows... Would be great to kn...

  • Newbie
  • Hi,   I'm already using a Spotify Family account, but I would like to change of group and join another one (Family account) as I'm moving in another country. Will I lose all my actuals playlis...
  • Silvasac
  • Newbie
  • 302 Views
  • 2 replies
  • 0 likes
  • Account
  • 302 Views
  • 2 replies
  • 0 likes

Solved!! Account hacked

Hi, somone is using my premium account. When I start Spotify I have music in my playlist that I don't listened to. Also, I see that there is an Android phone conecting and interfering with the app in my iphone/macbook. Is there some way not only to e...

  • Casual Listener
  • Hi, somone is using my premium account. When I start Spotify I have music in my playlist that I don't listened to. Also, I see that there is an Android phone conecting and interfering with the a...
  • user-removed
  • Not applicable
  • 483 Views
  • 3 replies
  • 0 likes
  • Account
    Security
  • 483 Views
  • 3 replies
  • 0 likes

I subscribed to Spotify Premium, but still use spotify Free

I've signed up for spotify premium a month ago. The first month was free and from now on i have to pay. Which is totally fine, except i can't actually use spotify premium. I've followed all the steps suggested in the help-section, but it doesn't work...

  • Casual Listener
  • I've signed up for spotify premium a month ago. The first month was free and from now on i have to pay. Which is totally fine, except i can't actually use spotify premium. I've followed all the ...
  • blerch
  • Gig Goer
  • 409 Views
  • 5 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 409 Views
  • 5 replies
  • 0 likes

Charged for premium

A few months ago I attempted to set up a 3 month free trial of Spotify and had to enter my credit card details so that I would be charged when the trial period ended. However my account was never changed to premium so I continued to use the free vers...

  • Casual Listener
  • A few months ago I attempted to set up a 3 month free trial of Spotify and had to enter my credit card details so that I would be charged when the trial period ended. However my account was never cha...
  • sidafamily
  • Casual Listener
  • 229 Views
  • 2 replies
  • 0 likes
  • Account
    Subscription
  • 229 Views
  • 2 replies
  • 0 likes

KPN Spotify activation code

Hello, 15 days ago I have orderd spotify premium tro KPN Mobile. The activation code would be send within 2 hours. Now, 15 days later I still dont have the activation code. When will I get it, and wat will we do about the costs? Thanks in advance.

  • Casual Listener
  • Hello,   15 days ago I have orderd spotify premium tro KPN Mobile. The activation code would be send within 2 hours. Now, 15 days later I still dont have the activation code. When will I get i...
  • Maxim
  • Spotify Star
  • 1324 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
  • 1324 Views
  • 3 replies
  • 0 likes

Ending a premium trial

How do I stop after trying a 30 free trial of premium?

  • Casual Listener
  • How do I stop after trying a 30 free trial of premium?
  • Hubo
  • Community Legend
  • 351 Views
  • 3 replies
  • 0 likes
  • Premium
  • 351 Views
  • 3 replies
  • 0 likes

Solved!! Sign in

I'm signing in on Spotify using my fb account,but it's hacked and I want to change my fb account.how can I synchronize the Spotify with my new fb account without losing my data?

  • Visitor
  • I'm signing in on Spotify using my fb account,but it's hacked and I want to change my fb account.how can I synchronize the Spotify with my new fb account without losing my data?
  • user-removed
  • Not applicable
  • 1051 Views
  • 4 replies
  • 0 likes
  • Account
  • 1051 Views
  • 4 replies
  • 0 likes

Payment

Why does Spotify charge the cost of my suscription in US Dollars instead of Chilean Pesos? My credit card was issued in Chile and I live in that country so, I should pay the amount of my suscription in local currency (CLP). I asked my bank about it, ...

  • Newbie
  • Why does Spotify charge the cost of my suscription in US Dollars instead of Chilean Pesos?  My credit card was issued in Chile and I live in that country so, I should pay the amount of my suscr...
  • awayindewan
  • Newbie
  • 520 Views
  • 1 replies
  • 1 likes
  • Account
    Premium
    Subscription
  • 520 Views
  • 1 replies
  • 1 likes

Superuser Contribution although country changed, still not working

Hi there,I can't not login anymore because the country does not belong to the one in my profile??Can´t understand, I changed to Spain and I am in Spain....frustrating.I even created a new user (serchmalaga) and happening the same...HELP!

  • Casual Listener
  • Hi there, I can't not login anymore because the country does not belong to the one in my profile?? Can´t understand, I changed to Spain and I am in Spain.... frustrating. I even created a new use...
  • Salviral
  • Casual Listener
  • 466 Views
  • 7 replies
  • 0 likes
  • Login
  • 466 Views
  • 7 replies
  • 0 likes

Delete Account

I would like to delete my Spotify Account!

  • Visitor
  • I would like to delete my Spotify Account!
  • Maxim
  • Spotify Star
  • 220 Views
  • 1 replies
  • 0 likes
  • Account
  • 220 Views
  • 1 replies
  • 0 likes

Probleme mit der Bezahlung

Hi, und sorry, falls ich hier falsch sein sollte. Folgendes Problem. Mein Premium Account läuft zum 23.10.2013 aus, habe auch rechtzeitig gekündigt. Nun erhalte ich aber weiterhin Rechnungen, was ich nicht wirklich nachvollziehen kann. Kann es irgend...

  • Newbie
  • Hi, und sorry, falls ich hier falsch sein sollte.   Folgendes Problem.   Mein Premium Account läuft zum 23.10.2013 aus, habe auch rechtzeitig gekündigt. Nun erhalte ich aber weiterh...
  • Lisahatspotify
  • Newbie
  • 532 Views
  • 1 replies
  • 1 likes
  • 532 Views
  • 1 replies
  • 1 likes

Spotify Family extra charges

Hi I upgraded my Premium to Family. I get charged 9.99 + 14.99 even though it should be only 14.99. It also says only 14.99 in my account information. Why is this? Thanks in advance,Tuomas

  • Casual Listener
  • Hi   I upgraded my Premium to Family. I get charged 9.99 + 14.99 even though it should be only 14.99. It also says only 14.99 in my account information. Why is this?   Thanks in ad...
  • Maxim
  • Spotify Star
  • 510 Views
  • 3 replies
  • 0 likes
  • 510 Views
  • 3 replies
  • 0 likes

got hacked

Hi, my account got hacked, they added people and started a family subscription. Then i started receiving mails with codes for devices and then an account cancellation mail from noreply@salesforce.com on behalf of suport@spotify.com They logged me out...

  • Newbie
  • Hi, my account got hacked, they added people and started a family subscription. Then i started receiving mails with codes for devices and then an account cancellation mail from noreply@salesforc...
  • Maxim
  • Spotify Star
  • 481 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 481 Views
  • 1 replies
  • 0 likes

Still being charged...

I cancelled premium n d beginning of July.. I checked my account status and it states I am on the free plan... I was charged 16.00 dollars this month... I no longer have premium.. What's going on

  • Newbie
  • I cancelled premium n d beginning of July.. I checked my account status and it states I am on the free plan... I was charged 16.00 dollars this month... I no longer have premium.. What's going on
  • Maxim
  • Spotify Star
  • 175 Views
  • 1 replies
  • 0 likes
  • Account
  • 175 Views
  • 1 replies
  • 0 likes

Premium upgrade failed

HiI upgraded my account to premium over itunes and paid it but my account is still free format. I followed the instructions 3 times and uploaded it over and over and nothing changed! Please help!Thx

  • Casual Listener
  • Hi I upgraded my account to premium over itunes and paid it but my account is still free format. I followed the instructions 3 times and uploaded it over and over and nothing changed! Please help! ...
  • Maxim
  • Spotify Star
  • 308 Views
  • 3 replies
  • 0 likes
  • Premium
  • 308 Views
  • 3 replies
  • 0 likes

Album unavaible for me

I am kind of new to Spotify, and I was wondering about the following thing... There is this artist, Gazpacho, which has several albums on Spotify. Now I wanted to listen to Tick Tock, but that album was not in the artist page. Using the search functi...

  • Casual Listener
  • I am kind of new to Spotify, and I was wondering about the following thing... There is this artist, Gazpacho, which has several albums on Spotify. Now I wanted to listen to Tick Tock, but that album ...
  • coloyrs
  • Community Legend
  • 673 Views
  • 4 replies
  • 0 likes
  • Account
  • 673 Views
  • 4 replies
  • 0 likes

Solved!! Ad while on premium

Dear Spotify, I was promised there would be no more ads with premium but every. single. time. I click "browse" my currently playing song disappears behind some pop-song-promotion? Please stop sending me ads... I'm paying not to have them.

  • Casual Listener
  • Dear Spotify,   I was promised there would be no more ads with premium but every. single. time. I click "browse" my currently playing song disappears behind some pop-song-promotion?   P...
  • m86
  • Casual Listener
  • 323 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
  • 323 Views
  • 2 replies
  • 0 likes

Upgraded to family premium and now can't open my account or access my music

Two days ago I upgraded from Premium to Family and now the Spotify icon on my computer will not open my music account. It says link failed. My account is accessible on my Andriod phone though. Can anyone help?

  • Casual Listener
  • Two days ago I upgraded from Premium to Family and now the Spotify icon on my computer will not open my music account. It says link failed. My account is accessible on my Andriod phone though. Can an...
  • osornios
  • Spotify Star
  • 270 Views
  • 2 replies
  • 0 likes
  • Login
  • 270 Views
  • 2 replies
  • 0 likes

Unsubscribing from Premium

I unsubscribed from Premium and the bills keep coming in. It seems that Spotify requires taht after you request cancellation, answer their questions, read their sales story, scroll down, request cancel again, put your password in, and request cancel ...

  • Newbie
  • I unsubscribed from Premium and the bills keep coming in. It seems that Spotify requires taht after you request cancellation, answer their questions, read their sales story, scroll down, request canc...
  • osornios
  • Spotify Star
  • 655 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 655 Views
  • 1 replies
  • 0 likes