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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • mothical
  • Newbie
  • 156891 Views
  • 175 replies
  • 12 likes
  • Account
    Free
  • 156891 Views
  • 175 replies
  • 12 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ribezaz
  • Spotify Star
  • 10626 Views
  • 3 replies
  • 10 likes
  • Security
  • 10626 Views
  • 3 replies
  • 10 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • OlehKarasov
  • Casual Listener
  • 507198 Views
  • 985 replies
  • 112 likes
  • Account
  • 507198 Views
  • 985 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 124508 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 124508 Views
  • 74 replies
  • 12 likes

Charged for Premium but no access

I have been charged for spotify premium 2 days ago and can't even log in (I'm in Australia). This happened last month as well (in the US then) but because of wedding craziness didn't pursue it. Very frustrating. Please help.

  • Newbie
  • I have been charged for spotify premium 2 days ago and can't even log in (I'm in Australia). This happened last month as well (in the US then) but because of wedding craziness didn't pursue it. Very ...
  • osornios
  • Spotify Star
  • 349 Views
  • 1 replies
  • 0 likes
  • Login
    Premium
  • 349 Views
  • 1 replies
  • 0 likes

Solved!! Facebook Login Issues

My Facebook account was deactivated which I used for login, how can I get my account back?NEED HELP ASAP! I also was a premium user and need that switched or recovered.

  • Regular
  • My Facebook account was deactivated which I used for login, how can I get my account back?NEED HELP ASAP! I also was a premium user and need that switched or recovered.
  • MrKnwn2ActBad
  • Regular
  • 919 Views
  • 5 replies
  • 0 likes
  • Account
  • 919 Views
  • 5 replies
  • 0 likes

Premium

This is still an issue for not having access. Have deleted app and followed all steps.. Please help!

  • Visitor
  • This is still an issue for not having access. Have deleted app and followed all steps.. Please help!
  • oscitare
  • Composer
  • 253 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 253 Views
  • 1 replies
  • 0 likes

Premium service not working on app

On August 3 my premium subscription failed to renew due to not updating my new debit card with iTunes. On August 4th I renewed my premium subscription, but my account still says "FREE." I have deleted and redownloaded the spotify app 6 times but to n...

  • Newbie
  • On August 3 my premium subscription failed to renew due to not updating my new debit card with iTunes. On August 4th I renewed my premium subscription, but my account still says "FREE." I have delete...
  • oscitare
  • Composer
  • 321 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 321 Views
  • 1 replies
  • 0 likes

Unauthorised money taken off my debit card

Several months ago I subscribed to spotify, registering with an email address which is now closed so I an unable to log in as I have forgotten my password and to reset it spotify would send a link to reset the password to an email address that I can'...

  • Newbie
  • Several months ago I subscribed to spotify, registering with an email address which is now closed so I an unable to log in as I have forgotten my password and to reset it spotify would send a link to...
  • oscitare
  • Composer
  • 1076 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Security
  • 1076 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cant purchase Premium on iphone

So...I`ve bought 25€ for iTunes and I tried to buy Premium SPotify in the app but it doesnt even give me the oppotunity to buy it. What can I do other than buying it in a different way?

  • Newbie
  • So...I`ve bought 25€ for iTunes and I tried to buy Premium SPotify in the app but it doesnt even give me the oppotunity to buy it.   What can I do other than buying it in a different way? &nb...
  • Alejandro_C
  • Spotify Legend
  • 202 Views
  • 1 replies
  • 0 likes
  • Premium
  • 202 Views
  • 1 replies
  • 0 likes

Superuser Contribution I never finished buying premium but it charged me twice?

I went to go buy premium with a student discount and when I went to verify that I was a student, I went back to the payment page and all of the card information was gone so I put it all back it and went back to verify that I was a student but the pag...

  • Regular
  • I went to go buy premium with a student discount and when I went to verify that I was a student, I went back to the payment page and all of the card information was gone so I put it all back it and w...
  • Alejandro_C
  • Spotify Legend
  • 169 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 169 Views
  • 1 replies
  • 0 likes

Superuser Contribution Faulty Email

I try to reset my password using my email, but an error pops up saying there is not an account associated with my email. However, when I try creating a new account with the same email, a different error comes up and says that my email is already in u...

  • Newbie
  • I try to reset my password using my email, but an error pops up saying there is not an account associated with my email. However, when I try creating a new account with the same email, a different er...
  • Alejandro_C
  • Spotify Legend
  • 295 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 295 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium

I bought premium but i cant have anymore music becauae it takes up my storage if i make playlists will it decrease my storage usage?

  • Newbie
  • I bought premium but i cant have anymore music becauae it takes up my storage if i make playlists will it decrease my storage usage?
  • Alejandro_C
  • Spotify Legend
  • 327 Views
  • 1 replies
  • 0 likes
  • Premium
  • 327 Views
  • 1 replies
  • 0 likes

Superuser Contribution 2 devices in 2 different countries, can I listen to spotify on both?

I have paid for Premium and listen to Spotify on my laptop. My son is away on holiday with my ipad, can he download the app onto the ipad and listen to Spotify abroad where he is?

  • Newbie
  • I have paid for Premium and listen to Spotify on my laptop. My son is away on holiday with my ipad, can he download the app onto the ipad and listen to Spotify abroad where he is?
  • Alejandro_C
  • Spotify Legend
  • 2278 Views
  • 1 replies
  • 0 likes
  • Premium
  • 2278 Views
  • 1 replies
  • 0 likes

Superuser Contribution moving playlists

I just upgraded from premium to premium family. Half of the playlists on my original acct now need to go to my daughters. How can I get them to her playlists so I can delete them from mine? There are alot and it would take her days to write down song...

  • Newbie
  • I just upgraded from premium to premium family. Half of the playlists on my original acct now need to go to my daughters. How can I get them to her playlists so I can delete them from mine? There are...
  • Alejandro_C
  • Spotify Legend
  • 230 Views
  • 1 replies
  • 0 likes
  • Premium
  • 230 Views
  • 1 replies
  • 0 likes

Superuser Contribution vodafone premium membership issue

I live in TurkeyI'm using vodafone campaign but my membership was not active this monthI met with vodafone they direct youplease can you help me ??

  • Newbie
  • I live in Turkey I'm using vodafone campaign but my membership was not active this month I met with vodafone they direct you please can you help me ??  
  • Alejandro_C
  • Spotify Legend
  • 217 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 217 Views
  • 1 replies
  • 0 likes

Superuser Contribution can't pay

Even i try to buy a premium, at the purchasing page, the pay offer is rolling for a forever it never shows anything. help i cant buy premium

  • Newbie
  • Even i try to buy a premium, at the purchasing page, the pay offer is rolling for a forever it never shows anything. help i cant buy premium 😄
  • Alejandro_C
  • Spotify Legend
  • 222 Views
  • 1 replies
  • 0 likes
  • Premium
  • 222 Views
  • 1 replies
  • 0 likes

Superuser Contribution User name not associated with active acount

Every time I tried to log in for over 2 weeks now, it's telling me that my user name or pass is not correct. Tried to reset Pass and when I put in my name is says it's not associated with an active account. Tried to create a new name with my old name...

  • Newbie
  • Every time I tried to log in for over 2 weeks now, it's telling me that my user name or pass is not correct. Tried to reset Pass and when I put in my name is says it's not associated with an active a...
  • Alejandro_C
  • Spotify Legend
  • 280 Views
  • 1 replies
  • 0 likes
  • Login
  • 280 Views
  • 1 replies
  • 0 likes

Superuser Contribution Log in

Hi I can't log into my Spotify app on my iPad, either my Facebook or login is working? Any help????

  • Newbie
  • Hi I can't log into my Spotify app on my iPad, either my Facebook or login is working?    Any help????
  • Alejandro_C
  • Spotify Legend
  • 200 Views
  • 1 replies
  • 0 likes
  • Login
  • 200 Views
  • 1 replies
  • 0 likes

Superuser Contribution Logging in

Spotify says either my Password or username is wrong when it try to log in to the app, but they both work when I log in on the website? I've tried changing my password, resetting my phone, deleting the app then getting again on the App Store, nothing...

  • Newbie
  • Spotify says either my Password or username is wrong when it try to log in to the app, but they both work when I log in on the website? I've tried changing my password, resetting my phone, deleting t...
  • Alejandro_C
  • Spotify Legend
  • 256 Views
  • 1 replies
  • 0 likes
  • Login
  • 256 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium Account paid but still free!

Hi Everyone! I need an information!I've just paid my 3 months at 0.99 cent account (I can see it from my bank website), but in my pc, iPhone and iPad, I still have the free version.. I tried to reinstall the app but also the Spotify website ask me if...

  • Newbie
  • Hi Everyone!  I need an information! I've just paid my 3 months at 0.99 cent account (I can see it from my bank website), but in my pc, iPhone and iPad, I still have the free version.. I tried...
  • Alejandro_C
  • Spotify Legend
  • 410 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Login
    Premium
    Security
    Subscription
    Unlimited
  • 410 Views
  • 1 replies
  • 0 likes

Superuser Contribution Country Change

Hi,I don't use Spotify Premium, only the basic one. Unfortunately, since I moved to another country I can't login because 14 days passed away and now I can't change my country in my profil. How can I solve this issue?Thankk you for your suggestions, ...

  • Newbie
  • Hi, I don't use Spotify Premium, only the basic one. Unfortunately, since I moved to another country I can't login because 14 days passed away and now I can't change my country in my profil. Ho...
  • Alejandro_C
  • Spotify Legend
  • 215 Views
  • 1 replies
  • 1 likes
  • Account
  • 215 Views
  • 1 replies
  • 1 likes

Solved!!Superuser Contribution Accidentally deleted playlist contents

Hi, i have my Spotify hooked up to my Sonos, and accidentally deleted the entire contents of a playlist (not the playlist its self) via the Sonos client. The delete key is right next to the enter key on a Mac I knew about the restore playlist feature...

  • Casual Listener
  • Hi, i have my Spotify hooked up to my Sonos, and accidentally deleted the entire contents of a playlist (not the playlist its self) via the Sonos client. The delete key is right next t...
  • Alejandro_C
  • Spotify Legend
  • 671 Views
  • 1 replies
  • 1 likes
  • Account
    Other
  • 671 Views
  • 1 replies
  • 1 likes