Contact support

Is there anyway to contact support? I am showing that I have a free account but I have paid for premium. I've tried logging out and logging back in. I've tried re downloading the app. Nothing is working.

• Ashleyhilborn88
• Newbie
• Is there anyway to contact support? I am showing that I have a free account but I have paid for premium. I've tried logging out and logging back in. I've tried re downloading the app. Nothing is work...
• 2016-08-01 2:20:27 PM
• 2016-08-01 2:21:13 PM
• Maxim
• Spotify Star
• 162 Views
• 1 replies
• 0 likes
• Subscription

Money scamming

Hey guys I paid 9.99 a month ago for the 3 month deal yet I've been told that this there was insufficient funds for my account???? I mean that's full on ripping the **bleep**... anyone help me sort this problem out... how do I contact them directly

• Conorboyle13
• Newbie
• Hey guys I paid 9.99 a month ago for the 3 month deal yet I've been told that this there was insufficient funds for my account???? I mean that's full on ripping the **bleep**... anyone help me sort t...
• 2016-08-01 1:07:27 PM
• 2016-08-01 2:08:36 PM
• Maxim
• Spotify Star
• 216 Views
• 1 replies
• 0 likes
• Premium

Payment date

Hi thereCan I get my payment date changed from the 4th every month to the 1st everymonth?

• binemusen2
• Newbie
• Hi there Can I get my payment date changed from the 4th every month to the 1st everymonth?
• 2016-08-01 12:31:38 PM
• 2016-08-01 2:06:53 PM
• Maxim
• Spotify Star
• 139 Views
• 1 replies
• 0 likes
• Account

Move from Premium to Family

Hi, I currently have a premium account (£9.99 per month) and would like to change to family premium. Will it just change my subscription & charge me just £14.99 per month or will I get charged the £9.99 for premium as well? Thanks

• Specialk72
• Music Fan
• Hi,   I currently have a premium account (£9.99 per month) and would like to change to family premium. Will it just change my subscription & charge me just £14.99 per month or will I&...
• 2016-08-01 12:39:51 PM
• 2016-08-01 1:19:59 PM
• Specialk72
• Music Fan
• 157 Views
• 1 replies
• 0 likes
• Premium

recently played artists won't show

I want my friends to see what my recently played artists are but when I looked on one of their phones it only shows my playlists and not recently played artists. They follow me and I am also linked to Facebook, does this affect anything and how can I...

• harrije
• Newbie
• I want my friends to see what my recently played artists are but when I looked on one of their phones it only shows my playlists and not recently played artists. They follow me and I am also linked t...
• 2016-02-26 11:07:47 PM
• 2016-08-01 12:14:14 PM
• AdLadz
• Roadie
• 179 Views
• 1 replies
• 0 likes

I cancel premium service in 6/27, why i still be charged premium fee in this June.

• alicecheng1122
• Newbie
• 2016-08-01 3:57:39 AM
• 2016-08-01 10:56:23 AM
• Maxim
• Spotify Star
• 137 Views
• 1 replies
• 0 likes
• Premium

Can't pay premium.

Hi Comunity, I paid a Spotify 10€ Card and I can't pay with this . When I click on pay with paysafecard it doesnt work.

• Matse0701ü2
• Newbie
• Hi Comunity, I paid a Spotify 10€ Card and I can't pay with this . When I click on pay with paysafecard it doesnt work.
• 2016-08-01 10:16:36 AM
• 2016-08-01 10:54:36 AM
• Maxim
• Spotify Star
• 200 Views
• 1 replies
• 0 likes
• Login
  Premium

Superuser Contribution 2 charges

i change my premium suscription to familly, the las premium charge was jun 14 and jul 02 you make a new charge, i think this is not fair.

• tecmod
• Newbie
• i change my premium suscription to familly, the las premium charge was jun 14 and jul 02 you make a new charge, i think this is not fair.
• 2016-07-12 1:51:47 AM
• 2016-08-01 10:44:02 AM
• meahtenoha
• Spotify
• 204 Views
• 2 replies
• 0 likes
• Account
  Subscription

Hi

• user-removed
• Visitor
• 2016-08-01 10:02:09 AM
• 2016-08-01 10:20:32 AM
• user-removed
• Not applicable
• 205 Views
• 4 replies
• 0 likes
• Account
  Other

paid but no receipts on account

Apple will retain the money for the premium version , but Spotify is to see the last payment in March and premium is not working....order ID MH0NJ06YVN

• Hollmess
• Newbie
• Apple will retain the money for the premium version , but Spotify is to see the last payment in March and premium is not working....order ID MH0NJ06YVN
• 2016-08-01 8:31:35 AM
• 2016-08-01 9:16:29 AM
• Maxim
• Spotify Star
• 174 Views
• 1 replies
• 0 likes
• Premium

Unknown device using my account

Hi!There's an unknown device using my account, and it seems to be from another country. I'm from the Philippines and my Spotify is in English, but now, my Discover Weekly playlist and some other things are in another language (some European language....

• takemegalaxy
• Newbie
• Hi! There's an unknown device using my account, and it seems to be from another country. I'm from the Philippines and my Spotify is in English, but now, my Discover Weekly playlist and some other th...
• 2016-08-01 5:23:02 AM
• 2016-08-01 9:06:22 AM
• EthanS1
• Community Legend
• 357 Views
• 1 replies
• 0 likes
• Account
  Premium

Cancel recurring subscription.

Hod do I cancel/remove my recurring subscription?

• Zedriv
• Newbie
• Hod do I cancel/remove my recurring subscription?
• 2012-02-29 9:51:53 PM
• 2016-08-01 5:58:10 AM
• sanjostep
• Newbie
• 956 Views
• 4 replies
• 0 likes

Family Plan Says we're in different countries

Hi There, I live in Australia. My Spotify account shows my country as US, but when I got to change it to Australia, it's already selected. When I try to invite my mother to Spotify family plan, it says we're in different countries. How can I resolve ...

• user-removed
• Visitor
• Hi There,   I live in Australia. My Spotify account shows my country as US, but when I got to change it to Australia, it's already selected.   When I try to invite my mother to Spotify ...
• 2016-07-31 9:23:15 AM
• 2016-08-01 4:53:49 AM
• user-removed
• Not applicable
• 212 Views
• 2 replies
• 0 likes
• Account
  Premium

Superuser Contribution NO PUEDO HACERME PREMIUM

HE INTENTADO SUSCRIBIRME AL SERVICIO PREMIUM PERO CUANDO INGRESO MIS DATOS BANCARIOS ME MANDA UN ERROR DE QUE PARECE QUE MI BANCO ESTA TENIENDO UN MAL DIA, YA VERIFIQUE CON MI BANCO Y NO TENGO NINGUN PROBLEMA CON MI TARJETA NI CON MI CUENTA NI NADA, ...

• yayis710
• Casual Listener
• HE INTENTADO SUSCRIBIRME AL SERVICIO PREMIUM PERO CUANDO INGRESO MIS DATOS BANCARIOS ME MANDA UN ERROR DE QUE PARECE QUE MI BANCO ESTA TENIENDO UN MAL DIA, YA VERIFIQUE CON MI BANCO Y NO TENGO NINGUN...
• 2016-07-24 3:23:03 AM
• 2016-08-01 4:21:38 AM
• MaryC1
• Spotify Legend
• 544 Views
• 3 replies
• 0 likes
• Premium
  Subscription

NO PUEDO PAGAR

Hola, Intento pagar SPOTIFY pero mi tarjeta no me lo permite, hable al banco y me dicen que mi tarjeta esta bien, desblqueada, etc., que no presenta ningun problema porque si autoriza el pago pero a $0 pesos. que puedo hacer?? Quiero pagar y no me lo...

• Nat99
• Newbie
• Hola, Intento pagar SPOTIFY pero mi tarjeta no me lo permite, hable al banco y me dicen que mi tarjeta esta bien, desblqueada, etc., que no presenta ningun problema porque si autoriza el pago pero a ...
• 2016-07-31 10:42:47 PM
• 2016-08-01 3:52:20 AM
• Bittencourt
• Spotify Star
• 201 Views
• 1 replies
• 0 likes
• Account
  Premium
  Subscription

Charged the day before the renewal date.

Hi, my Spotify account says that my premium was due to end on 2016-08-01. I planned to unsubscribe on the 31st of July but it seemed that I have already been charged for the month of August. I still planned to be unsubscribed and want to be refunded ...

• andy_1360
• Newbie
• Hi, my Spotify account says that my premium was due to end on 2016-08-01. I planned to unsubscribe on the 31st of July but it seemed that I have already been charged for the month of August. I still ...
• 2016-08-01 2:53:54 AM
• 2016-08-01 3:43:25 AM
• Bittencourt
• Spotify Star
• 393 Views
• 1 replies
• 0 likes
• Subscription

Can I recover my account by giving my Credit Card I bought premium with?

• jfahey108
• Casual Listener
• 2016-08-01 2:03:34 AM
• 2016-08-01 3:39:23 AM
• Bittencourt
• Spotify Star
• 399 Views
• 1 replies
• 0 likes
• Account
  Premium
  Subscription

Delete my account

I currently have two Spotify accounts, and I am looking to delete one of them. All of the forums I've read say to contact support through the "I want to close my Spotify account permanently" form, but I've tried sending a message 4 times and none of ...

• user-removed
• Visitor
• I currently have two Spotify accounts, and I am looking to delete one of them. All of the forums I've read say to contact support through the "I want to close my Spotify account permanently" form, bu...
• 2016-07-31 12:55:34 AM
• 2016-08-01 3:36:19 AM
• Bittencourt
• Spotify Star
• 147 Views
• 1 replies
• 0 likes
• Account

Linked college to wrong account

I accidently linked my college with a wrong spotify account. I got premium before realizing that I had made said mistake. Therefore I deleted my account and tried to link my school to the account I actually used, but it says that those credentials ar...

• Pbrown97
• Newbie
• I accidently linked my college with a wrong spotify account. I got premium before realizing that I had made said mistake. Therefore I deleted my account and tried to link my school to the account I a...
• 2016-08-01 1:47:52 AM
• 2016-08-01 3:32:25 AM
• Bittencourt
• Spotify Star
• 556 Views
• 1 replies
• 0 likes
• Account
  Premium
  Subscription

Paid for premium through my Vodafone account and it says I only have free

I got my premium account through my top iup offer with Vodafone which is for 5€ extra you get premium membership for a month but it says I only have free, I have being using Spotify for a few months now but this is the first time this has happened to...

• PeterBoohan
• Casual Listener
• I got my premium account through my top iup offer with Vodafone which is for 5€ extra you get premium membership for a month but it says I only have free, I have being using Spotify for a few months ...
• 2016-07-31 12:04:18 AM
• 2016-07-31 12:08:42 AM
• PeterBoohan
• Casual Listener
• 253 Views
• 1 replies
• 0 likes
• Premium
  Subscription