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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

88995 Views

9 replies

2 likes

Account
Login
  • 88995 Views
  • 9 replies
  • 2 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

759409 Views

18 replies

29 likes

  • 759409 Views
  • 18 replies
  • 29 likes

£0.99 Premium Account

I signed up for a £0.99 premium account for 3 months but it has charged me the normal rate of £9.99.Please can oh help me sort this out ASAP and the money has already left my bank. Thanks

Casual Listener

I signed up for a £0.99 premium account for 3 months but it has charged me the normal rate of £9.99. Please can oh help me sort this out ASAP and the money has already left my bank. Thanks

rosiepriestman

Casual Listener

336 Views

2 replies

0 likes

Account
  • 336 Views
  • 2 replies
  • 0 likes

Offre a 1€ pour 3 mois de Prenium ne marche pas !

Voilà, j'ai payer cette offre de découverte à 1€ pour 3 mois et je n'ai toujours pas les fonctionnalités du Prenium. Je me suis déconnecté puis reconnecté et j'ai même supprimé l'application mais cela ne marche toujours pas. Aider moi s'il vous plaît...

Visitor

Voilà, j'ai payer cette offre de découverte à 1€ pour 3 mois et je n'ai toujours pas les fonctionnalités du Prenium. Je me suis déconnecté puis reconnecté et j'ai même supprimé l'application mais cel...

osornios

Spotify Star

382 Views

1 replies

0 likes

Other
Premium
Subscription
  • 382 Views
  • 1 replies
  • 0 likes

Superuser Contribution some of my playlists are gone

Hi,I haven´t been using Spotify so much for a while, but when I recently upgraded to Premium I noticed that some of my playlists had gone missing. I can not say for sure if that happened as I upgraded or before. I have tried to restore erased playlis...

Newbie

Hi, I haven´t been using Spotify so much for a while, but when I recently upgraded to Premium I noticed that some of my playlists had gone missing. I can not say for sure  if that hap...

user-removed

Not applicable

204 Views

1 replies

0 likes

Account
  • 204 Views
  • 1 replies
  • 0 likes

Change Country

Hi, Spotify has recently become available in South Africa, my old account was created in London, could you please update my location as it wont allow me to change my country from 'United Kingdom' and I can't log in as long as my profile country diffe...

Newbie

Hi,   Spotify has recently become available in South Africa, my old account was created in London, could you please update my location as it wont allow me to change my country from 'United Kin...

Maxim

Spotify Star

204 Views

1 replies

0 likes

Account
  • 204 Views
  • 1 replies
  • 0 likes

Can't buy premium

So i am going on holiday later this month to somewhere with no wifi but still want my music however I cant find on my iPad where to pay for it? Can you buy it using iTunes cards? I click on subscription in the settings but all it says is "free" with ...

Newbie

So i am going on holiday later this month to somewhere with no wifi but still want my music however I cant find on my iPad where to pay for it? Can you buy it using iTunes cards? I click on subscript...

LordRollin

Community Legend

221 Views

1 replies

0 likes

Account
Premium
Subscription
  • 221 Views
  • 1 replies
  • 0 likes

Can't log in

Can someone please let me know why I am getting this message. I was using the free version. Just upgraded to premium and when I log in I get this. I disconnected from all devices and deleted and reloaded the app.

Newbie

Can someone please let me know why I am getting this message. I was using the free version. Just upgraded to premium and when I log in I get this. I disconnected from all devices and deleted and relo...

osornios

Spotify Star

258 Views

1 replies

0 likes

Login
Premium
  • 258 Views
  • 1 replies
  • 0 likes

Spotify being used by other people even after doing every precaution

I would like to ask: Why is this happening?? I'm not going to tell you the whole situation or how it started or what happened totally (unless I am told to do so IF the staff can help me). I just want to state very single detail that I think is signif...

Newbie

I would like to ask: Why is this happening??   I'm not going to tell you the whole situation or how it started or what happened totally (unless I am told to do so IF the staff can help me). I ...

osornios

Spotify Star

276 Views

1 replies

0 likes

Account
  • 276 Views
  • 1 replies
  • 0 likes

Can I use the same credit/debit card for two different accounts?

Long story short, my friend who wants to try premium with the 3 month offer doesn't have a way to pay and I'm wondering if I could use my card which is linked to my own account, to pay for the 0.99 3 month introductory offer. I've seen conflicting in...

Newbie

Long story short, my friend who wants to try premium with the 3 month offer doesn't have a way to pay and I'm wondering if I could use my card which is linked to my own account, to pay for the 0.99 3...

NJlim

Newbie

37754 Views

6 replies

2 likes

Account
Premium
Subscription
  • 37754 Views
  • 6 replies
  • 2 likes

Premium not working

Hi, when I go to buy premium it lets me log in with PayPal, but when I click accept and pay it loads then says taking you back to site and the doesn't give me premium, I have the money on my PayPal so I'm wondering why is it not working ?

Newbie

Hi, when I go to buy premium it lets me log in with PayPal, but when I click accept and pay it loads then says taking you back to site and the doesn't give me premium, I have the money on my PayPal s...

LordRollin

Community Legend

320 Views

1 replies

1 likes

Account
Premium
Subscription
  • 320 Views
  • 1 replies
  • 1 likes

Moving from Norway to the US_impossible to change country setting by following instructions

I have tried to change the accounts settings bu following the instructions, but to no avail.Nothing happens. Moving from Norway to the US - tried to enter NEW Visa card details (US Bank account) but is not accepted, and will not allow me to change th...

Newbie

I have tried to change the accounts settings bu following the instructions, but to no avail. Nothing happens. Moving from Norway to the US - tried to enter NEW Visa card details (US Bank account) bu...

osornios

Spotify Star

229 Views

1 replies

0 likes

Subscription
  • 229 Views
  • 1 replies
  • 0 likes

Login without Facebook

Normally i log in via facebook. Now i want to log in with email adresse / username and password. When i type in my email adresse / username (spotify) and password i use on facebook, not working. Any workaround to change from facebook login to normal ...

Newbie

Normally i log in via facebook. Now i want to log in with email adresse / username and password. When i type in my email adresse / username (spotify) and password i use on facebook, not working. &nb...

osornios

Spotify Star

341 Views

1 replies

0 likes

Login
  • 341 Views
  • 1 replies
  • 0 likes

Need to put my premium to free

Hi, for a promotional offer I got 3 months of spotify premium for free but one condition for the account to activate this offer is it has to be in spotify free mode. Unfortunately I just paid for 3 months of spotify premium and the offer is only vali...

Newbie

Hi, for a promotional offer I got 3 months of spotify premium for free but one condition for the account to activate this offer is it has to be in spotify free mode. Unfortunately I just paid fo...

osornios

Spotify Star

216 Views

1 replies

0 likes

Account
Free
Premium
Subscription
  • 216 Views
  • 1 replies
  • 0 likes

Solved!! Unlink Facebook from my Spotify account

Hi, I have a Premium Spotify account created using Facebook a couple years ago, but I want to unlink from Facebook. However, I cannot find where I can do this anywhere? I can't even change my password at the moment, because it is linked to Facebook i...

Visitor

Hi, I have a Premium Spotify account created using Facebook a couple years ago, but I want to unlink from Facebook.   However, I cannot find where I can do this anywhere? I can't even change m...

user-removed

Not applicable

2173 Views

4 replies

0 likes

Account
  • 2173 Views
  • 4 replies
  • 0 likes

Not Receiving Email for Device Password Reset

Hi, I have recently noticed some random playlist appearing on my Spotify recently played list, thus prompting me to try to reset my passwords. I have already reset my Facebook password, but when I try to reset my Device ID password that's when the is...

Newbie

Hi,   I have recently noticed some random playlist appearing on my Spotify recently played list, thus prompting me to try to reset my passwords.     I have already reset my Faceboo...

osornios

Spotify Star

346 Views

2 replies

0 likes

Account
Login
Security
Subscription
  • 346 Views
  • 2 replies
  • 0 likes

Solved!! All my favorite playlist (Songs) disappear

Hi, i have a premium accaunt for a long time, so i've been saving music in my favorite playlist for more than two years. In the biggining all my pins song where saved in the list of "favorites" leter its changes to the list named "songs", 11 days ago...

Newbie

Hi, i have a premium accaunt for a long time, so i've been saving music in my favorite playlist for more than two years. In the biggining all my pins song where saved in the list of "favorites" leter...

osornios

Spotify Star

484 Views

1 replies

0 likes

Account
Other
Premium
Subscription
Unlimited
  • 484 Views
  • 1 replies
  • 0 likes

Scratched the pincode of my card of 30 euro , what now??

I can't charge my because I can not read the pincode anymore we scratched to hard and it's unreadable , I can't call no costumer service because there is no one that answers!! what a **bleep**ty service !!!!! What can I do ??

Newbie

I can't charge my because I can not read the pincode anymore we scratched to hard and it's unreadable , I can't call no costumer service because there is no one that answers!! what a **bleep**ty serv...

OviiiOne

Community Legend

469 Views

1 replies

0 likes

Account
Login
  • 469 Views
  • 1 replies
  • 0 likes

I paid Premium 4 times , but do not activate me

Hello, I received the offer of three months by € 0.99 and want to pay with paypal , but I do not activated. I have done this 2 times with paypal and two card ... I was charged 4 times but I have premium ... As I can fix ?

Casual Listener

Hello, I received the offer of three months by € 0.99 and want to pay with paypal , but I do not activated. I have done this 2 times with paypal and two card ... I was charged 4 times but I have prem...

osornios

Spotify Star

254 Views

1 replies

0 likes

Account
Free
Premium
Subscription
  • 254 Views
  • 1 replies
  • 0 likes

Superuser Contribution a VERY unpleasant situation

Hello, my name is John S. My father is Achillefs S. I study in Greece right now and wanted to get a spotify subscription to listen to music without interruptions (as in the free version) I tried spotify gr but they didn't accept my father's credit ca...

Casual Listener

Hello, my name is John S. My father is Achillefs S. I study in Greece right now and wanted to get a spotify subscription to listen to music without interruptions (as in the free version) I tried ...

Carlos

Roadie

577 Views

1 replies

0 likes

Account
Other
Subscription
  • 577 Views
  • 1 replies
  • 0 likes

Error en el cobro de la suscripción de 3 meses a 0.99€!

Hola.Soy el usuario dudu147 (email: ebrinol@gmail.com). Escribo por mi reciente suscripción a Premium aprovechando la oferta de 3 meses. Vi en un banner la oferta de 3 meses por 0,99 €, y me suscribí a través del mismo, pero resulta que en vez de 0,9...

Newbie

Hola. Soy el usuario dudu147 (email: ebrinol@gmail.com). Escribo por mi reciente suscripción a Premium aprovechando la oferta de 3 meses. Vi en un banner la oferta de 3 meses por 0,99 €, y me suscri...

BlankaXavi

Casual Listener

1272 Views

6 replies

0 likes

Premium
  • 1272 Views
  • 6 replies
  • 0 likes