Announcements

Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

rotem29

Visitor

83110 Views

29 replies

0 likes

  • 83110 Views
  • 29 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

Joanie611

Visitor

103918 Views

10 replies

3 likes

Account
Login
  • 103918 Views
  • 10 replies
  • 3 likes

cant log into my account.

Hello I recently made a spirit account and purchased premium, I was logged in on my phone using it for the gym and then my account logged out for some reason, when I went to log back in I couldn't remember my username that I chose when I registered b...

Newbie

Hello I recently made a spirit account and purchased premium, I was logged in on my phone using it for the gym and then my account logged out for some reason, when I went to log back in I couldn't re...

osornios

Spotify Star

248 Views

1 replies

0 likes

Account
  • 248 Views
  • 1 replies
  • 0 likes

Premium Account Got Hacked

My premium account got hacked and they change my e-mail address, i try to send a help request to contact form but apparently they will provide reply to the hacker's account. This is so Fu**ed up to be honest. First time I experience hacked account is...

Visitor

My premium account got hacked and they change my e-mail address, i try to send a help request to contact form but apparently they will provide reply to the hacker's account. This is so Fu**ed up to b...

user-removed

Not applicable

1944 Views

1 replies

0 likes

Account
  • 1944 Views
  • 1 replies
  • 0 likes

Unable to accses account.

I am unable to login to my spotify account, i was compromised not to long ago and i changed the password. I've tried all of my passwords and none works, one gets me in for 2s then kicked out. Unsure if account is compromised again or due to me forget...

Newbie

I am unable to login to my spotify account, i was compromised not to long ago and i changed the password.   I've tried all of my passwords and none works, one gets me in for 2...

osornios

Spotify Star

282 Views

1 replies

0 likes

Account
Login
Security
Subscription
  • 282 Views
  • 1 replies
  • 0 likes

Solved!! e-mail change not honoured

I changed my e-mail address, which you acknowledged but you are still sending notifications to the old e-mail address & my employer is angry.

Casual Listener

I changed my e-mail address, which you acknowledged but you are still sending notifications to the old e-mail address & my employer is angry.

osornios

Spotify Star

519 Views

1 replies

0 likes

Security
Subscription
  • 519 Views
  • 1 replies
  • 0 likes

account login failiure

When i try to log in on the app it says I have not got the correct username and password eventhough I have reset my password and have also tried with other accounts I know it.is not my username/password as I can log in on the website what shall I do ...

Newbie

When i try to log in on the app it says I have not got the correct username and password eventhough I have reset my password and have also tried with other accounts I know it.is not my username/passw...

osornios

Spotify Star

495 Views

1 replies

0 likes

Login
  • 495 Views
  • 1 replies
  • 0 likes

Solved!! Help logging into my account

I had a Spotify account when I lived in Italy under this email address, but when I moved to California I had to create a new one, with which I eventually signed up for premium. I bought a new phone and realize that since I always use the app I have n...

Visitor

I had a Spotify account when I lived in Italy under this email address, but when I moved to California I had to create a new one, with which I eventually signed up for premium. I bought a new phone a...

osornios

Spotify Star

445 Views

2 replies

0 likes

Account
Login
Premium
Security
Subscription
  • 445 Views
  • 2 replies
  • 0 likes

Solved!! 3 months for the price of 1

Hi. So in June, Spotify advertised a 3 month premium for the price of 1 month deal. I went a head and bought it, but today my subscription ended (after one month), and I went back to Spotify Free. What happend? Thanks. Best regards,Snowie/Fredrik.

Newbie

Hi.   So in June, Spotify advertised a 3 month premium for the price of 1 month deal. I went a head and bought it, but today my subscription ended (after one month), and I went back to Spotify...

osornios

Spotify Star

430 Views

1 replies

0 likes

Account
Premium
Subscription
  • 430 Views
  • 1 replies
  • 0 likes

Solved!! Moving from Chile to UK: billing?

I will be moving from Chile to the UK in a few months time, and my sister wants to give me a premium spotify account as a gift, so she will be paying for it. She lives in Chile and so the payment would be from Chile on a chilean credit card. When I'm...

Casual Listener

I will be moving from Chile to the UK in a few months time, and my sister wants to give me a premium spotify account as a gift, so she will be paying for it. She lives in Chile and so the paymen...

osornios

Spotify Star

525 Views

3 replies

0 likes

Account
Premium
Subscription
  • 525 Views
  • 3 replies
  • 0 likes

Cancel my subscription please!!

Please email me once done. My subscription hasn't been working for months, tried all self help options & don't have time following all these links all the time for technical assistance!

Casual Listener

Please email me once done. My subscription hasn't been working for months, tried all self help options & don't have time following all these links all the time for technical assistance!

osornios

Spotify Star

255 Views

1 replies

0 likes

Subscription
  • 255 Views
  • 1 replies
  • 0 likes

Student discount

I would like to pay for my daughters student discount. But it will not verify her student ID.

Newbie

I would like to pay for my daughters student discount. But it will not verify her student ID.

osornios

Spotify Star

302 Views

1 replies

0 likes

Subscription
  • 302 Views
  • 1 replies
  • 0 likes

Playlist will not load whatsoever. Requesting deletion of the playlists.

Hello, Recently, I've come across a problem in my Spotify application on PC/Android. Two of my playlists now display as "Loading..." on both PC and Android, but no matter what I do, I remain unable to delete them. This isn't a request so much to retr...

Newbie

Hello,    Recently, I've come across a problem in my Spotify application on PC/Android. Two of my playlists now display as "Loading..." on both PC and Android, but no matter what I do, I ...

osornios

Spotify Star

263 Views

1 replies

0 likes

Account
  • 263 Views
  • 1 replies
  • 0 likes

Solved!! Erase traces from a computer I am not going to use anymore

So, I am going to change computers in my current job and don't want any info from me on the computer that I'm not going to use anymore. I've been trying to toggle the remember me option on start up but my email still appears. I understand that for so...

Newbie

So, I am going to change computers in my current job and don't want any info from me on the computer that I'm not going to use anymore. I've been trying to toggle the remember me option on start up b...

osornios

Spotify Star

453 Views

1 replies

0 likes

Account
Login
Security
  • 453 Views
  • 1 replies
  • 0 likes

Spotify Family Premium in vacations

Hey, so im from argentina, and i have spotify family premium account with my mom and brothers, but now im travel in europe for three months and my account with premium doesnt work cause they say i have to pay a new subscription in the country im righ...

Visitor

Hey, so im from argentina, and i have spotify family premium account with my mom and brothers, but now im travel in europe for three months and my account with premium doesnt work cause they say i ha...

osornios

Spotify Star

350 Views

1 replies

0 likes

Account
Other
Premium
Subscription
  • 350 Views
  • 1 replies
  • 0 likes

Paying for Premium but not getting it

I've been paying for Premium Spotify for almost a week now with no service. I have an iPhone 6, have reinstalled the app twice and it still insists I'm not a premium member. Need help.

Casual Listener

I've been paying for Premium Spotify for almost a week now with no service. I have an iPhone 6, have reinstalled the app twice and it still insists I'm not a premium member. Need help.

osornios

Spotify Star

401 Views

3 replies

0 likes

Premium
  • 401 Views
  • 3 replies
  • 0 likes

Card or payment provider having a bad day

I can't upgrade my account to premium. There's nothing wrong with my card provider. Help please. I am about to change to Pandora instead.

Casual Listener

I can't upgrade my account to premium. There's nothing wrong with my card provider. Help please. I am about to change to Pandora instead.

Barronjuan03

Casual Listener

1224 Views

4 replies

0 likes

Premium
  • 1224 Views
  • 4 replies
  • 0 likes

Premium subscription

Every month i get confirmation for payment to you guys but dont get any premium services under my email address. Im thinking possibly my ex gf has hers setup with my payment information or something but regardless id like to either stop paying money ...

Casual Listener

Every month i get confirmation for payment to you guys but dont get any premium services under my email address. Im thinking possibly my ex gf has hers setup with my payment information or something ...

Bosunt

Casual Listener

404 Views

4 replies

0 likes

Subscription
  • 404 Views
  • 4 replies
  • 0 likes

Solved!! Unable to invite Family Member

I signed up for Spotify Family account (me + 1). I linked my wife the invitation button as attempting to enter her email address was giving me errors unable to load the page, I then linked her the physical invite a family link and sent it to her, eve...

Casual Listener

I signed up for Spotify Family account (me + 1).  I linked my wife the invitation button as attempting to enter her email address was giving me errors unable to load the page, I then linked her ...

dash_01

Casual Listener

997 Views

5 replies

0 likes

Account
Premium
Subscription
  • 997 Views
  • 5 replies
  • 0 likes

premium 1 month free?

i just turned into premium. it said i had a free month trial but i think i've been charged the 9,99€...

Newbie

i just turned into premium. it said i had a free month trial but i think i've been charged the 9,99€...  

ellaleaney

Newbie

350 Views

2 replies

0 likes

Free
  • 350 Views
  • 2 replies
  • 0 likes

"Your credit card seems to be having a bad day" - Why can't I upgrade to premium?

I have a few things to say to Spotify.I've recently tried to get student premium service on my account. "Recently" meaning I've been trying for the past few weeks. At first I figured it might just be that the system hadn't picked me up as enrolled in...

Casual Listener

I have a few things to say to Spotify. I've recently tried to get student premium service on my account. "Recently" meaning I've been trying for the past few weeks. At first I figured it might just ...

bxnes

Casual Listener

683 Views

4 replies

1 likes

Account
Subscription
  • 683 Views
  • 4 replies
  • 1 likes

Logging in

am currently using another Spotify account because my other account which I payed for premium just logged out for no reason and I tried resetting the password but I forgot the email. I payed 99 cents for the 3 months and then 9 dollar and 99 cents fo...

Newbie

am currently using another Spotify account because my other account which I payed for premium just logged out for no reason and I tried resetting the password but I forgot the email. I payed 99 cents...

osornios

Spotify Star

314 Views

1 replies

0 likes

Login
  • 314 Views
  • 1 replies
  • 0 likes