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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Accounts

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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Meghanleegill
  • Casual Listener
  • 7451 Views
  • 1 replies
  • 9 likes
  • Security
  • 7451 Views
  • 1 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Dessi
  • Moderator
  • 474107 Views
  • 978 replies
  • 111 likes
  • Account
  • 474107 Views
  • 978 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1207817 Views
  • 119 replies
  • 117 likes
  • Account
  • 1207817 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 119015 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 119015 Views
  • 72 replies
  • 12 likes

Move Account Abroad

I'm moving from the UK to Australia and don't want to pay an international transaction fee to Spotify London all the time. How do I change my subscription to an Australian one (so I can pay with my Australian bank account)?

  • Casual Listener
  • I'm moving from the UK to Australia and don't want to pay an international transaction fee to Spotify London all the time.   How do I change my subscription to an Australian one (so I can pay ...
  • kconnects
  • Casual Listener
  • 361 Views
  • 2 replies
  • 0 likes
  • Subscription
  • 361 Views
  • 2 replies
  • 0 likes

vodafone reneval problem

Hi, i have payment plan to vodafone for spotify premium. I used this plan almost 3 month. First two month its activates premium itself but this month is not. My account level shows free now. I checked vodafone account for payment, they verify the pay...

  • Casual Listener
  • Hi, i have payment plan to vodafone for spotify premium. I used this plan almost 3 month. First two month its activates premium itself but this month is not. My account level shows free now.  I...
  • rcpggg
  • Casual Listener
  • 221 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
  • 221 Views
  • 2 replies
  • 0 likes

Family Plan Charge

I recently switched from an individual account to a family plan and was charged for the subscription, but am not listed as the payer on the account. How do I get a refund?

  • Visitor
  • I recently switched from an individual account to a family plan and was charged for the subscription, but am not listed as the payer on the account. How do I get a refund? 
  • Maxim
  • Spotify Star
  • 151 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 151 Views
  • 1 replies
  • 0 likes

Discover Weekly's time frame

Hi there, I can't seem to find the answer to this query so hopefully someone can explain something to me. I loved using Discover Weekly for months - but I've accidentally sabotaged myself as for a few months I had used Spotify to listen to different ...

  • Casual Listener
  • Hi there,   I can't seem to find the answer to this query so hopefully someone can explain something to me.   I loved using Discover Weekly for months - but I've accidentally sabotaged ...
  • KatesHere
  • Community Legend
  • 154 Views
  • 1 replies
  • 0 likes
  • Account
  • 154 Views
  • 1 replies
  • 0 likes

It's 2016 and we Still can't have premium accounts for family abroad?

It's weird that I can't have a family account linking to my parents who reside in Turkey, while I pay for premium for family in Australia? The funnier thing is that my personal premium subscription is more expensive than their family subscription. Ca...

  • Newbie
  • It's weird that I can't have a family account linking to my parents who reside in Turkey, while I pay for premium for family in Australia?   The funnier thing is that my persona...
  • KatesHere
  • Community Legend
  • 206 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 206 Views
  • 1 replies
  • 0 likes

Trouble signing in

I can't remember my username or password

  • Newbie
  • I can't remember my username or password
  • Maxim
  • Spotify Star
  • 305 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 305 Views
  • 1 replies
  • 0 likes

Spotify Abbonement isn't up to date

Hey Guys,Sorry for my bad english but I paid mymonthly Abbonement via iTunes but Spotify is still showing me, my Account is using the "Free"-Accountversion so i can't skip songs without using shuffle and their are ads...I tried to relog and reinstall...

  • Newbie
  • Hey Guys, Sorry for my bad english but I paid my monthly Abbonement via iTunes but Spotify is still showing me, my Account is using the "Free"-Accountversion so i can't skip songs without using shu...
  • Maxim
  • Spotify Star
  • 501 Views
  • 1 replies
  • 0 likes
  • 501 Views
  • 1 replies
  • 0 likes

Premium Account Stolen

My account with Premium has been stolen. HELP!!! I've been logged out of all of my devices and I can't get back in

  • Casual Listener
  • My account with Premium has been stolen. HELP!!! I've been logged out of all of my devices and I can't get back in
  • Clemsonfan1999
  • Casual Listener
  • 386 Views
  • 2 replies
  • 0 likes
  • Security
  • 386 Views
  • 2 replies
  • 0 likes

3 months premiun

I tapped the advertisement for a premium that will run for 3 months. Now I'm being asked for a payment. I've only had it for 1 month.

  • Newbie
  • I tapped the advertisement for a premium that will run for 3 months. Now I'm being asked for a payment. I've only had it for 1 month.
  • radecki125
  • Newbie
  • 261 Views
  • 2 replies
  • 1 likes
  • Premium
  • 261 Views
  • 2 replies
  • 1 likes

Solved!! Have spent 3 hours trying all suggested solutions

unable to login. Either the username or password is incorrect I know this is a common problem so that is how i've managed to spend 3 hours looking up solutions and trying them. I signed up to Premium yesterday, i can access Spotify on my tablet and c...

  • Newbie
  • unable to login. Either the username or password is incorrect   I know this is a common problem so that is how i've managed to spend 3 hours looking up solutions and trying them.  I sign...
  • Maxim
  • Spotify Star
  • 262 Views
  • 1 replies
  • 0 likes
  • Login
  • 262 Views
  • 1 replies
  • 0 likes

Unable to change country on my ac.

My ac deatils say I'm in the Uk but I haven't lived there for 30 years and when I try to change this to there is no other country to choose from in the drop down menu. I am not using any kind of ip blocker.I've read through all the previous threads o...

  • Newbie
  • My ac deatils say I'm in the Uk but I haven't lived there for 30 years and when I try to change this to there is no other country to choose from in the drop down menu. I am not using any kind of ip b...
  • Maxim
  • Spotify Star
  • 140 Views
  • 1 replies
  • 0 likes
  • Account
  • 140 Views
  • 1 replies
  • 0 likes

Can anyone help? Spotify support is nonexistent

So I emailed Spotify support and they basically told me "We're useless and won't actually try to help you. Here's an automated message telling you to post here. Your porblem can most definitely be fixed with a FAQ page. We're positive it isn't unique...

  • Casual Listener
  • So I emailed Spotify support and they basically told me "We're useless and won't actually try to help you. Here's an automated message telling you to post here. Your porblem can most definitely be fi...
  • Bittencourt
  • Spotify Star
  • 321 Views
  • 3 replies
  • 2 likes
  • Account
  • 321 Views
  • 3 replies
  • 2 likes

Solved!! I sent a "delete my account" request and changed my mind! HELP!!

I sent a "delete my account" request and realized how much music and saved playlists i would be losing. I sent spotify several messages to disregard my request. Do you think they will see all of my messages?? HELP!!

  • Newbie
  • I sent a "delete my account" request and realized how much music and saved playlists i would be losing. I sent spotify several messages to disregard my request. Do you  think they will see all o...
  • Maxim
  • Spotify Star
  • 313 Views
  • 1 replies
  • 0 likes
  • Account
  • 313 Views
  • 1 replies
  • 0 likes

Contact support

Is there anyway to contact support? I am showing that I have a free account but I have paid for premium. I've tried logging out and logging back in. I've tried re downloading the app. Nothing is working.

  • Newbie
  • Is there anyway to contact support? I am showing that I have a free account but I have paid for premium. I've tried logging out and logging back in. I've tried re downloading the app. Nothing is work...
  • Maxim
  • Spotify Star
  • 162 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 162 Views
  • 1 replies
  • 0 likes

Money scamming

Hey guys I paid 9.99 a month ago for the 3 month deal yet I've been told that this there was insufficient funds for my account???? I mean that's full on ripping the **bleep**... anyone help me sort this problem out... how do I contact them directly

  • Newbie
  • Hey guys I paid 9.99 a month ago for the 3 month deal yet I've been told that this there was insufficient funds for my account???? I mean that's full on ripping the **bleep**... anyone help me sort t...
  • Maxim
  • Spotify Star
  • 226 Views
  • 1 replies
  • 0 likes
  • Premium
  • 226 Views
  • 1 replies
  • 0 likes

Payment date

Hi thereCan I get my payment date changed from the 4th every month to the 1st everymonth?

  • Newbie
  • Hi there Can I get my payment date changed from the 4th every month to the 1st everymonth?
  • Maxim
  • Spotify Star
  • 139 Views
  • 1 replies
  • 0 likes
  • Account
  • 139 Views
  • 1 replies
  • 0 likes

Move from Premium to Family

Hi, I currently have a premium account (£9.99 per month) and would like to change to family premium. Will it just change my subscription & charge me just £14.99 per month or will I get charged the £9.99 for premium as well? Thanks

  • Music Fan
  • Hi,   I currently have a premium account (£9.99 per month) and would like to change to family premium. Will it just change my subscription & charge me just £14.99 per month or will I&...
  • Specialk72
  • Music Fan
  • 159 Views
  • 1 replies
  • 0 likes
  • Premium
  • 159 Views
  • 1 replies
  • 0 likes

recently played artists won't show

I want my friends to see what my recently played artists are but when I looked on one of their phones it only shows my playlists and not recently played artists. They follow me and I am also linked to Facebook, does this affect anything and how can I...

  • Newbie
  • I want my friends to see what my recently played artists are but when I looked on one of their phones it only shows my playlists and not recently played artists. They follow me and I am also linked t...
  • AdLadz
  • Roadie
  • 181 Views
  • 1 replies
  • 0 likes
  • 181 Views
  • 1 replies
  • 0 likes