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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

Joan

Moderator

76323 Views

28 replies

0 likes

  • 76323 Views
  • 28 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

94164 Views

9 replies

2 likes

Account
Login
  • 94164 Views
  • 9 replies
  • 2 likes

Forgot my password and email

Hello. So I forgot my Spotify password, and when I want to reset my password, it should be sent to my email, but the email I used to sign up isn't longer in use. And when I want to change the email, I need to put in the password, which I forgot. The ...

Newbie

Hello. So I forgot my Spotify password, and when I want to reset my password, it should be sent to my email, but the email I used to sign up isn't longer in use. And when I want to change the email, ...

osornios

Spotify Star

612 Views

1 replies

0 likes

Account
Login
Other
Premium
Security
  • 612 Views
  • 1 replies
  • 0 likes

Solved!! Premium For Family problem

Hello!I was paying a Premium For Family account but I couldn`t paid for a week and the account got paused, when I paid again, it paid a regular account instead of a Premium For Family. So, why it pays a regular account instead of a family account? an...

Newbie

Hello! I was paying a Premium For Family account but I couldn`t paid for a week and the account got paused, when I paid again, it paid a regular account instead of a Premium For Family. So, why it p...

osornios

Spotify Star

429 Views

1 replies

0 likes

Account
  • 429 Views
  • 1 replies
  • 0 likes

Superuser Contribution auxilio!!!

El dia lunes ingrese a su pagina para realizar la suscripción de familia con mi tarjeta de credito y me salio un mensaje que decia: "parece que tu banco esta teniendo un mal día intentalo mas tarde o con otra tarjeta,no te preocupes no se a hecho nin...

Casual Listener

El dia lunes ingrese a su pagina para realizar la suscripción de familia con mi tarjeta de credito y me salio un mensaje que decia: "parece que tu banco esta teniendo un mal día intentalo mas tarde o...

maribelmerino

Casual Listener

489 Views

2 replies

0 likes

Premium
Subscription
  • 489 Views
  • 2 replies
  • 0 likes

My premium accojnt

My premium just ended but I have a new credit card is it possible that I go back to using premium at 4.99 a month? And how

Newbie

My premium just ended but I have a new credit card is it possible that I go back to using premium at 4.99 a month? And how

DylanDakota

Roadie

422 Views

1 replies

0 likes

Premium
  • 422 Views
  • 1 replies
  • 0 likes

I can't cancel my subscription

I recently got a new phone and wasn't able to transfer all my information to my new one and I can't login to my old account and cancel my subscription is there any way I can do it?

Newbie

I recently got a new phone and wasn't able to transfer all my information to my new one and I can't login to my old account and cancel my subscription is there any way I can do it?

DylanDakota

Roadie

342 Views

1 replies

0 likes

Login
Premium
Subscription
  • 342 Views
  • 1 replies
  • 0 likes

Solved!! Subscripción con tarjetas de regalo

Hola yo soy nuevo en esto y quería preguntar porque me ofrecieron por facebook comprar una tarjeta de regalo (código) pero es de Estados Unidos y yo soy de Argentina. Mi duda es si me puede servir o no, porque yo no tengo tarjeta de crédito y mi únic...

Newbie

Hola yo soy nuevo en esto y quería preguntar porque me ofrecieron por facebook comprar una tarjeta de regalo (código) pero es de Estados Unidos y yo soy de Argentina. Mi duda es si me puede servir o ...

OviiiOne

Community Legend

812 Views

3 replies

0 likes

Premium
Security
  • 812 Views
  • 3 replies
  • 0 likes

Me suscribi a premium y NO tengo el servicio

Estoy muy molesta ya que desde mi celular hice la suscripcion a premium por paypal las dos veces me marco que mi banco estaba teniendo problemas que lo intentara mas tarde.Pero ayer fui a mi banco y viene que se cobro 3 veces spotify y dos veces vien...

Newbie

Estoy muy molesta ya que desde mi celular hice la suscripcion a premium por paypal las dos veces me marco que mi banco estaba teniendo problemas que lo intentara mas tarde. Pero ayer fui a mi banco ...

osornios

Spotify Star

673 Views

4 replies

0 likes

Subscription
  • 673 Views
  • 4 replies
  • 0 likes

Solved!! Can't login or reset my password

Hey, I'm having some trouble getting into spotify. I forgot that I had an account already, and I went to sign up today and clicked the "Signup with Facebook" button. It tells me > email_already_exists and then redirects to a 404 page. Not an ideal er...

Casual Listener

Hey, I'm having some trouble getting into spotify. I forgot that I had an account already, and I went to sign up today and clicked the "Signup with Facebook" button. It tells me   > email...

nfriedly2

Casual Listener

1612 Views

5 replies

0 likes

Account
Login
  • 1612 Views
  • 5 replies
  • 0 likes

Upgrade to premium

Hi my iphone dont want to upgrade to premium anymore with my itunes card. Any help please?

Casual Listener

Hi my iphone dont want to upgrade to premium anymore with my itunes card. Any help please?

Maxim

Spotify Star

349 Views

3 replies

0 likes

  • 349 Views
  • 3 replies
  • 0 likes

Got Premium in iTunes but still free

i just set a new 1-month-premium upgrade in my itunes, and it says its activated, now i am a premium user.. BUT in spotify i'm still free user. where is the problem? an NO i do not have multiple accounts.

Newbie

i just set a new 1-month-premium upgrade in my itunes, and it says its activated, now i am a premium user.. BUT in spotify i'm still free user. where is the problem?  an NO i do not have multip...

Maxim

Spotify Star

424 Views

5 replies

1 likes

Free
Premium
  • 424 Views
  • 5 replies
  • 1 likes

60-days premium

Hello !It is possible to buy 60 days premium or get 60 days trial ?Regards.

Newbie

Hello ! It is possible to buy 60 days premium or get 60 days trial ? Regards.

Maxim

Spotify Star

212 Views

1 replies

0 likes

Account
Premium
Subscription
  • 212 Views
  • 1 replies
  • 0 likes

can't change picture on artist account

hello there, i signed in through fan insights into my artist account, from there i click on the image icon to change my picture, it promts me to open spotify, when i do it comes up and says "this view does not exist or an error occured"whats going on...

Newbie

hello there,   i signed in through fan insights into my artist account, from there i click on the image icon to change my picture, it promts me to open spotify, when i do it comes up and says ...

Maxim

Spotify Star

1543 Views

1 replies

0 likes

Account
  • 1543 Views
  • 1 replies
  • 0 likes

Family plan pay for me to a new family plan pay for my husband

Hi, I pay for a family plan but now my husband is gointo to and I do not know how to cancel mine to accept his invitation.

Newbie

Hi, I pay for a family plan but now my husband is gointo to and I do not know how to cancel mine to accept his invitation.

Maxim

Spotify Star

224 Views

1 replies

0 likes

Account
  • 224 Views
  • 1 replies
  • 0 likes

Superuser Contribution avvio di spotify

Salve a tutti.Da un po' di tempo quando provo ad avviare spotify da PC windows 2007, viene lanciata una finestra che mi avvisa dell'installazione di spotify.Dopo qualche secondo il programma mi avvisa che non è possibile portarea a termine il lavoro ...

Newbie

Salve a tutti. Da un po' di tempo quando provo ad avviare spotify da PC windows 2007, viene lanciata una finestra che mi avvisa dell'installazione di spotify. Dopo qualche secondo il programma mi a...

MaryC1

Spotify Legend

445 Views

1 replies

1 likes

Account
Login
  • 445 Views
  • 1 replies
  • 1 likes

Solved!! Using Spotify in Turkey

Hello I've looked around but can't find anything. Will Spotify work in Turkey? Like if I connect to the internet will it clear my music so I can't access it? Thanks

Newbie

Hello I've looked around but can't find anything. Will Spotify work in Turkey? Like if I connect to the internet will it clear my music so I can't access it?   Thanks

Maxim

Spotify Star

3702 Views

1 replies

0 likes

Account
  • 3702 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cannot login via Facebook

Hi,I cannot login to Spotify using facebook. Every time I try it simply shakes a bit and says incorrect password or username. Now, I am already logged into facebook, so it doesn't make sense to me. I have also tried to Sign Up via facebook, but then ...

Casual Listener

Hi, I cannot login to Spotify using facebook. Every time I try it simply shakes a bit and says incorrect password or username. Now, I am already logged into facebook, so it doesn't make sense to me....

sarom058

Casual Listener

435 Views

4 replies

0 likes

Login
  • 435 Views
  • 4 replies
  • 0 likes

Solved!! Still charged after I cancelled.

I switched my spotify account to my family's plan. I thought I cancelled my old plan, but I was still charged. Is there a way to get a refund?

Newbie

I switched my spotify account to my family's plan. I thought I cancelled my old plan, but I was still charged. Is there a way to get a refund?

Maxim

Spotify Star

319 Views

1 replies

0 likes

Subscription
  • 319 Views
  • 1 replies
  • 0 likes

Problem with Spotify Premium- Help

I paid the 12,99€ subscription for Spotify Premium (From app store ios) but when I log in it's always a free account, I followed all the guidelines from the site but nothing...when I open the app i get this error, translated: "received verification f...

Casual Listener

I paid the 12,99€ subscription for Spotify Premium (From app store ios) but when I log in it's always a free account, I followed all the guidelines from the site but nothing... when I open the app i...

Maxim

Spotify Star

327 Views

3 replies

0 likes

Premium
  • 327 Views
  • 3 replies
  • 0 likes

I'm a premium user but my in account some premium advantages don't work

In my spotify account it's written that I'm a premium user (and my payments are ok, I checked) but I can't improve the quality of the music, when I try to do that a blue topic on the top of the page opens and invite me for premium. With my playlist a...

Casual Listener

In my spotify account it's written that I'm a premium user (and my payments are ok, I checked) but I can't improve the quality of the music, when I try to do that a blue topic on the top of the page ...

Hubo

Community Legend

589 Views

5 replies

0 likes

Account
Premium
  • 589 Views
  • 5 replies
  • 0 likes

Charged for Spotify when I shouldn't have been

Hi all, I recently got a notification that my payment was not sufficient to renew Spotify. There was not enough money on the card connected to Spotify to make the payment. I attempted to cancel the subscription so that when there was money put on the...

Newbie

Hi all, I recently got a notification that my payment was not sufficient to renew Spotify. There was not enough money on the card connected to Spotify to make the payment. I attempted to cancel the s...

Hubo

Community Legend

292 Views

1 replies

0 likes

Subscription
  • 292 Views
  • 1 replies
  • 0 likes