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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • Alice_ab
  • Visitor
  • 172889 Views
  • 186 replies
  • 13 likes
  • Account
    Free
  • 172889 Views
  • 186 replies
  • 13 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Gig Goer
  • 11373 Views
  • 6 replies
  • 11 likes
  • Security
  • 11373 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Ninux
  • Casual Listener
  • 516079 Views
  • 986 replies
  • 113 likes
  • Account
  • 516079 Views
  • 986 replies
  • 113 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 126026 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 126026 Views
  • 74 replies
  • 12 likes

No puedo crear mi contraseña de mi dispositivo

Hola.Estoy tratando de crear mi contraseña, ya me mandaron el correo, ya abrí el link,pero por más que cambio la contraseña no me deja crearla y me aparece "Hubo un problema al configurar tu contraseña"Ayuda , por favor Ya intenté entrar en modo inco...

  • Casual Listener
  • Hola. Estoy tratando de crear mi contraseña, ya me mandaron el correo, ya abrí el link,pero por más que cambio la contraseña no me deja crearla y me aparece "Hubo un problema al configurar tu contra...
  • osornios
  • Spotify Star
  • 342 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Security
  • 342 Views
  • 1 replies
  • 0 likes

Premium

I have a Premium account that the subscription was renewed and I'm paying for yet my account says FREE and I have none of my premium features. I have tried logging in and out and un and reinstalling the application which no success. Please advise.

  • Newbie
  • I have a Premium account that the subscription was renewed and I'm paying for yet my account says FREE and I have none of my premium features. I have tried logging in and out and un and reinstalling ...
  • osornios
  • Spotify Star
  • 180 Views
  • 1 replies
  • 0 likes
  • Premium
  • 180 Views
  • 1 replies
  • 0 likes

Charged twice for premium.

I purchased premium for students so I was entering my information and clicked verify. My information wasn't able to be verified so I tried SheerID Verification and I was able to get my college information verified and proceeded to purchase Premium. H...

  • Newbie
  •  I purchased premium for students so I was entering my information and clicked verify. My information wasn't able to be verified so I tried SheerID Verification and I was able to get my college ...
  • osornios
  • Spotify Star
  • 170 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 170 Views
  • 1 replies
  • 0 likes

Superuser Contribution Charged on trial

Hi I signed up for a 3 months trial but now I see I have been charged the last two months? This is NOT what I signed up for. I wanted a trial and then sign up for spotify family if I used it enough. This can't be right.Looking forward to a respond.

  • Casual Listener
  • Hi   I signed up for a 3 months trial but now I see I have been charged the last two months? This is NOT what I signed up for. I wanted a trial and then sign up for spotify family if I used it...
  • Alejandro_C
  • Spotify Legend
  • 162 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Subscription
  • 162 Views
  • 1 replies
  • 0 likes

Superuser Contribution premium kod ogiltig

Har köpt en premium kod men när jag ska skriva in den så står det bara att koden är ogiltig.

  • Newbie
  • Har köpt en premium kod men när jag ska skriva in den så står det bara att koden är ogiltig.
  • Alejandro_C
  • Spotify Legend
  • 479 Views
  • 1 replies
  • 0 likes
  • Premium
  • 479 Views
  • 1 replies
  • 0 likes

Superuser Contribution FOC 3 moths for Real??

To whom may concern, Good day to you. I had sign up your services on 30th June 2016. According to this email, I only make RM2 for 3 months free excess of your service. Eventually, this is the receipt I recieved saying I had make RM14.90 for your serv...

  • Newbie
  • To whom may concern,  Good day to you. I had sign up your services on 30th June 2016. According to this email, I only make RM2 for 3 months free excess of your service. Eventually, this is ...
  • Alejandro_C
  • Spotify Legend
  • 211 Views
  • 1 replies
  • 0 likes
  • Premium
  • 211 Views
  • 1 replies
  • 0 likes

Superuser Contribution He pagado subscripción premium y no me deja acceder a la cuenta

¿Cómo elimino la subscripción? o en su defecto ¿podría cambiar la subscripción para la cuenta nueva?

  • Newbie
  • ¿Cómo elimino la subscripción? o en su defecto ¿podría cambiar la subscripción para la cuenta nueva?
  • Alejandro_C
  • Spotify Legend
  • 213 Views
  • 1 replies
  • 0 likes
  • Premium
  • 213 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problemas con pago y envío de mails con otro idioma

Después de haber cancelado mi suscripción PREMIUM he querido volver a darla de alta y no puedo ni mediante tarjeta ni mediante PayPal. Después de haberlo intentado varias veces he recibio un mail en otro idoma, concretamente en Polaco, diciendome que...

  • Newbie
  • Después de haber cancelado mi suscripción PREMIUM he querido volver a darla de alta y no puedo ni mediante tarjeta ni mediante PayPal. Después de haberlo intentado varias veces he recibio un ma...
  • Alejandro_C
  • Spotify Legend
  • 319 Views
  • 1 replies
  • 0 likes
  • Premium
  • 319 Views
  • 1 replies
  • 0 likes

Unlinking Facebook from Spotify

How do I unlink my spltufy acount from my uncles Facebook? I landed him my spotify acount. then woke up to his facebook picture and his name on my acount. He told me he shared a song on Facebookbook. So I went on his facebook and delete the spotify a...

  • Newbie
  • How do I unlink my spltufy acount from my uncles Facebook? I landed him my spotify acount. then woke up to his facebook picture and his name on my acount. He told me he shared a song on Facebookbook....
  • theckbert
  • Roadie
  • 287 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
  • 287 Views
  • 1 replies
  • 0 likes

Solved!! I am asking again. Payment method does not work.

Credit card information field does not open. Other payment method do not use on my country. My country is TURKEY. I have tried other browsers URL: https://www.spotify.com/tr/purchase/panel/#__main-pci-credit-cardScreenshot: Chrome console log screen:...

spfy1.png spooo.PNG
  • Casual Listener
  • Credit card information field does not open. Other payment method do not use on my country. My country is TURKEY. I have tried other browsers   URL: https://www.spotify.com/tr/purchase/pa...
  • osornios
  • Spotify Star
  • 926 Views
  • 4 replies
  • 1 likes
  • Account
    Premium
  • 926 Views
  • 4 replies
  • 1 likes

Solved!! Not receiving confirmation email

I signed out for spotify about two weeks ago and i still have not recieved my confirmation email. Therefore, I can't sign into spotify on my mac. HELP!!!!

Screen Shot 2016-08-03 at 11.33.35 AM.png
  • Casual Listener
  • I signed out for spotify about two weeks ago and i still have not recieved my confirmation email.  Therefore, I can't sign into spotify on my mac. HELP!!!!
  • billyjoel1
  • Casual Listener
  • 2625 Views
  • 4 replies
  • 0 likes
  • Account
  • 2625 Views
  • 4 replies
  • 0 likes

I can't login even with facebook

Hello, I don't remember my password but also I cannot start spoty from my facebook. And I haven't recived any email () even I put my email in order to recived the new password. Please if you could help me...Thank you very much.

  • Casual Listener
  • Hello, I don't remember my password but also I cannot start spoty from my facebook. And I haven't recived any email (<snip email>) even I put my email in order to recived the new password. Pl...
  • Juliawolf
  • Casual Listener
  • 328 Views
  • 2 replies
  • 0 likes
  • Login
  • 328 Views
  • 2 replies
  • 0 likes

Superuser Contribution Pagamento Spotify Familiar em uma Única Vez

Bom dia, prezados. É possível pagar o plano Spotify Premium Familiar em uma única vez ao invés de R$22.35 todo mês no cartão?Não achei essa opção ao tentar fazer a inscrição. Obrigado.

  • Casual Listener
  • Bom dia, prezados.   É possível pagar o plano Spotify Premium Familiar em uma única vez ao invés de R$22.35 todo mês no cartão? Não achei essa opção ao tentar fazer a inscrição.   Obri...
  • Alejandro_C
  • Spotify Legend
  • 465 Views
  • 5 replies
  • 0 likes
  • Subscription
  • 465 Views
  • 5 replies
  • 0 likes

canceled subscription but still got charged

I recently canceled my spotify premium subscription on 08/01/16 when the trial was to end on 08/02/16, but I still got charged $9.99. Spotify is great but i never planned or plan to spend money on it. It isn't worth it in my opinion. I got the email ...

  • Newbie
  • I recently canceled my spotify premium subscription on 08/01/16 when the trial was to end on 08/02/16, but I still got charged $9.99. Spotify is great but i never planned or plan to spend money on it...
  • theckbert
  • Roadie
  • 408 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 408 Views
  • 1 replies
  • 0 likes

Superuser Contribution Prepaid Card

I have purchased a prepaid card.When I use it, I get the error message that I can not use the pin codeThis I would like to help immediately.

  • Casual Listener
  • I have purchased a prepaid card. When I use it, I get the error message that I can not use the pin code This I would like to help immediately.
  • Alejandro_C
  • Spotify Legend
  • 595 Views
  • 4 replies
  • 0 likes
  • Other
  • 595 Views
  • 4 replies
  • 0 likes

Superuser Contribution Family plan

Please explain why I cannot add my kids to the family plan? I create tokens, and they click on them, then we get an error message that says "oops something went wrong. Try again" Well I have tried again numerous times and now need the solution from y...

  • Casual Listener
  • Please explain why I cannot add my kids to the family plan? I create tokens, and they click on them, then we get an error message that says "oops something went wrong. Try again" Well I have tried ag...
  • Alejandro_C
  • Spotify Legend
  • 353 Views
  • 3 replies
  • 1 likes
  • Premium
  • 353 Views
  • 3 replies
  • 1 likes

Account Paused

I have recently changed country and cc payment details on my premium account. My account is paused but my subscription is due on 24th Aug.Pls help

  • Casual Listener
  • I have recently changed country and cc payment details on my premium account. My account is paused but my subscription is due on 24th Aug. Pls help
  • DBIRL
  • Casual Listener
  • 338 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 338 Views
  • 2 replies
  • 0 likes

Premium issue

Hello,I bought my premium subscription through my GSM Operator Vodafonoe. This month, even though i renewed it, i still see myself free user. How can i fix this ?Thanks,

  • Newbie
  • Hello, I bought my premium subscription through my GSM Operator Vodafonoe. This month, even though i renewed it, i still see myself free user. How can i fix this ? Thanks,
  • Maxim
  • Spotify Star
  • 495 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 495 Views
  • 1 replies
  • 0 likes

Spotify keeps redirecting me to family subscription

I want to renew my spotify premium since you just offered 3 months of premium for the price of 1 month. I tried clicking on the ad but it keeps redirecting me family subscription. I don't want a family subscription since I'm the only one who use spot...

  • Casual Listener
  • I want to renew my spotify premium since you just offered 3 months of premium for the price of 1 month. I tried clicking on the ad but it keeps redirecting me family subscription. I don't want a fami...
  • Maxim
  • Spotify Star
  • 375 Views
  • 4 replies
  • 1 likes
  • Premium
    Subscription
  • 375 Views
  • 4 replies
  • 1 likes