Announcements

Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

rotem29

Visitor

83212 Views

29 replies

0 likes

  • 83212 Views
  • 29 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

Joanie611

Visitor

104137 Views

10 replies

3 likes

Account
Login
  • 104137 Views
  • 10 replies
  • 3 likes

Charged for Spotify when I shouldn't have been

Hi all, I recently got a notification that my payment was not sufficient to renew Spotify. There was not enough money on the card connected to Spotify to make the payment. I attempted to cancel the subscription so that when there was money put on the...

Newbie

Hi all, I recently got a notification that my payment was not sufficient to renew Spotify. There was not enough money on the card connected to Spotify to make the payment. I attempted to cancel the s...

Hubo

Community Legend

315 Views

1 replies

0 likes

Subscription
  • 315 Views
  • 1 replies
  • 0 likes

I can't log in

When I'm at the computer (mac) my password doesn't work, I alredy tried to reinstall and change my password twice but it doesn't work.

Casual Listener

When I'm at the computer (mac) my password doesn't work, I alredy tried to reinstall and change my password twice but it doesn't work.  

GiulianaN

Casual Listener

288 Views

2 replies

0 likes

Login
  • 288 Views
  • 2 replies
  • 0 likes

problems with the subscription.

1- offered me 30 days free, after using 7 had offered me, accept them, but to accept the 30 days free, I would charged to the (charge 1 month, which is supposed to be free).2- to unsubscribe they charged me, in order that in the next month, will not ...

Casual Listener

1- offered me 30 days free, after using 7 had offered me, accept them, but to accept the 30 days free, I would charged to the (charge 1 month, which is supposed to be free). 2- to unsubscribe they...

Badouielhagejre

Casual Listener

225 Views

1 replies

0 likes

Other
Premium
Subscription
  • 225 Views
  • 1 replies
  • 0 likes

My Premium Subscription Stopped Working

My account suddenly became free and I do not seem to understand why. Can someone help me?

Newbie

My account suddenly became free and I do not seem to understand why. Can someone help me?

Spaceboy88

Roadie

1016 Views

1 replies

0 likes

Premium
  • 1016 Views
  • 1 replies
  • 0 likes

Holidays problem

Hi there, I am a Premium User of Spotify who lives in Mexico. I went on a family trip to europe, and can't use or listen to all my music because Spotify keeps telling me that I can just use Spotify abroad during 14 days. Still 10 days to go back home...

Newbie

Hi there, I am a Premium User of Spotify who lives in Mexico. I went on a family trip to europe, and can't use or listen to all my music because Spotify keeps telling me that I can just use Spotify a...

Spaceboy88

Roadie

282 Views

1 replies

0 likes

Account
Premium
Subscription
  • 282 Views
  • 1 replies
  • 0 likes

Rework how you acces all your playlists.

What I have to do to unsubscribe an account that I never made?,I got the charge in my card,but is not my account!Please help

Casual Listener

What I have to do to unsubscribe an account that I never made?,I got the charge in my card,but is not my account! Please help

Maxim

Spotify Star

326 Views

3 replies

0 likes

Subscription
  • 326 Views
  • 3 replies
  • 0 likes

Facebook Error

Hello i have spotify premium with my facebook account, but my facebook account its closed for reason, i try to login with same email-password and nothing, what can i do for this?

Newbie

Hello i have spotify premium with my facebook account, but my facebook account its closed for reason, i try to login with same email-password and nothing, what can i do for this?

Maxim

Spotify Star

305 Views

1 replies

0 likes

Account
Login
Premium
  • 305 Views
  • 1 replies
  • 0 likes

Solved!! Family Subscription - partner

My question is about Family subscription.Me and my Girlfriend want to get the Family sub. As we can save a small amount.We're not married and are therefor not Family but, do live together.This special discount is only for members of the same family, ...

Newbie

My question is about Family subscription. Me and my Girlfriend want to get the Family sub. As we can save a small amount. We're not married and are therefor not Family but, do live together. Thi...

Maxim

Spotify Star

1002 Views

1 replies

0 likes

Account
Premium
Subscription
  • 1002 Views
  • 1 replies
  • 0 likes

account wird trotz regrestrierung nicht angenommen

Ich habe ein problem mit meiner Anmeldung. Ich habe mich vor kurzem bei spotify regrestriert und natürlich auch meine Mail-adresse angegeben. Dann habe ich auch den Probemonat von spotify-premium testen wollen und habe mich auch dort mit meiner mail-...

Newbie

Ich habe ein problem mit meiner Anmeldung. Ich habe mich vor kurzem bei spotify regrestriert und natürlich auch meine Mail-adresse angegeben. Dann habe ich auch den Probemonat von spotify-premium tes...

Maxim

Spotify Star

369 Views

1 replies

0 likes

Account
Premium
  • 369 Views
  • 1 replies
  • 0 likes

Overseas problem - Spotify not replying to my issue

Hi, I recently have come back to Australia from the United States and Spotify won't let me login because it says my country does not match the one in my profile. However, when I go to update the country, it is already set to Australia. I have contact...

Visitor

Hi,    I recently have come back to Australia from the United States and Spotify won't let me login because it says my country does not match the one in my profile. However, when I go to ...

Maxim

Spotify Star

240 Views

1 replies

0 likes

Account
Free
Login
  • 240 Views
  • 1 replies
  • 0 likes

iTunes subscription

Ok, so! My spotify premium ended. So I bought an itunes card. When i bought it I went to my itunes subscriptions as I have always done and touched redeem on spotify. This worrked for me for nearly a year, but now I just did it and It did not work, i ...

Casual Listener

Ok, so! My spotify premium ended. So I bought an itunes card. When i bought it I went to my itunes subscriptions as I have always done and touched redeem on spotify. This worrked for me for nearly a ...

Maxim

Spotify Star

544 Views

3 replies

0 likes

Other
Premium
Subscription
  • 544 Views
  • 3 replies
  • 0 likes

Error 408

Hello all, I can see a lot of 'Error 408' topics here and i went through all of them. None of them really solved my issue here. So here's my problem.I have been using spotify free subscription for 3 years or so now and i am not even in US. I use it f...

Casual Listener

Hello all,   I can see a lot of 'Error 408' topics here and i went through all of them. None of them really solved my issue here. So here's my problem. I have been using spotify fre...

tkv

Casual Listener

295 Views

1 replies

0 likes

Account
Login
Subscription
  • 295 Views
  • 1 replies
  • 0 likes

Will I be charged today?

I want to start on the Spotify for family plan but if I signed up today will I be charged the $15 today? I don't have suffient funds on my card to be charged $15 and if I go over on my card they will charge me. I just wanted to make sure I wont be ch...

Newbie

I want to start on the Spotify for family plan but if I signed up today will I be charged the $15 today? I don't have suffient funds on my card to be charged $15 and if I go over on my card they will...

Maxim

Spotify Star

206 Views

1 replies

0 likes

Subscription
  • 206 Views
  • 1 replies
  • 0 likes

Solved!! Abbuchung Family Account

Hallo mein Test Abo war noch bis 12.09. gültig und bezahlt, wollte anschließend Upgrade auf Family Account. Dieser ist jetzt sofort gültig. Gibt es eine Gutschrift für nicht genutztes Test Abo ? Danke für die Infos ..

Newbie

Hallo mein Test Abo war noch bis 12.09. gültig und bezahlt, wollte anschließend Upgrade auf Family Account. Dieser ist jetzt sofort gültig. Gibt es eine Gutschrift für nicht genutztes Test Abo ? Dank...

Maxim

Spotify Star

520 Views

1 replies

0 likes

Premium
  • 520 Views
  • 1 replies
  • 0 likes

Payment for Spotify premium for Student not verified by Spotify

I don't know why, but for some reason, when I bought Spotify premium with the student discount, my bank account was charged $5.00 but my subscription never changed. I tried logging in and out, and even reinstalling, but nothing seems to work. Is ther...

Casual Listener

I don't know why, but for some reason, when I bought Spotify premium with the student discount, my bank account was charged $5.00 but my subscription never changed. I tried logging in and out, and ev...

user-removed

Not applicable

268 Views

2 replies

0 likes

Account
Premium
Subscription
  • 268 Views
  • 2 replies
  • 0 likes

Solved!! Cant Log in anymore

was able to login earlier but I have now had to re register. I have now lost my entire playlist and one of which container over 1200 song which took me a number of years to build up. This would no be a problem but 1200 songs is a lot to remember and ...

Regular

was able to login earlier but I have now had to re register. I have now lost my entire playlist and one of which container over 1200 song which took me a number of years to build up.   This wo...

Tonyggreen

Newbie

1355 Views

18 replies

0 likes

Login
  • 1355 Views
  • 18 replies
  • 0 likes

Spotify premium

I bought Spotify premium and it says my subscription will end the 25th of August but I can access any of the premium features

Newbie

I bought Spotify premium and it says my subscription will end the 25th of August but I can access any of the premium features

Bittencourt

Spotify Star

255 Views

1 replies

0 likes

Premium
  • 255 Views
  • 1 replies
  • 0 likes

Superuser Contribution Included on a family plan but unable to log on with my Free email add & PW

I had a Spotify Free membership with an Email address and password. I thought the Email address and PW would transfer over to the Family plan but apparently not. I am NOT able to log on to the new Family account using my Email address & PW. My son-in...

Casual Listener

I had a Spotify Free membership with an Email address and password.  I thought the Email address and PW would transfer over to the Family plan but apparently not.  I am NOT able to log on t...

RMZ1

Casual Listener

338 Views

2 replies

0 likes

Premium
  • 338 Views
  • 2 replies
  • 0 likes

Superuser Contribution No recuerdo los datos de acceso

Hola, queria saber si alguien puede ayudarme. El problema es que no recuerdo ni el mail ni el nombre de usuario de la cuenta premium pero todos los meses me llega en el resumen de la tarjeta el importe de Spotify y queria saber si hay alguna forma de...

Newbie

Hola, queria saber si alguien puede ayudarme.   El problema es que no recuerdo ni el mail ni el nombre de usuario de la cuenta premium pero todos los meses me llega en el resumen de la tarjeta...

Alejandro_C

Spotify Legend

347 Views

1 replies

0 likes

Account
Premium
Subscription
  • 347 Views
  • 1 replies
  • 0 likes