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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • arjavmehta
  • Casual Listener
  • 232074 Views
  • 372 replies
  • 22 likes
  • Account
    Free
  • 232074 Views
  • 372 replies
  • 22 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Roadie
  • 12480 Views
  • 6 replies
  • 11 likes
  • Security
  • 12480 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Bodaz
  • Newbie
  • 526692 Views
  • 987 replies
  • 113 likes
  • Account
  • 526692 Views
  • 987 replies
  • 113 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 127614 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 127614 Views
  • 74 replies
  • 12 likes

Superuser Contribution EMAIL ISSUE

Hi,so i start using spotify as free member than added my facebook account in there than i decided to purchase spotify premium. I registered my account but now im having trouble with sync my spotify account to my facebook account also i can not apply ...

  • Newbie
  • Hi, so i start using spotify as free member than added my facebook account in there than i decided to purchase spotify premium. I registered my account but now im having trouble with sync my spotify...
  • Alejandro_C
  • Spotify Legend
  • 182 Views
  • 1 replies
  • 0 likes
  • Premium
  • 182 Views
  • 1 replies
  • 0 likes

Superuser Contribution signed up for free trial, got charged

i was trying to sign up for the free 30 day trial and eventually using spotify student discount. i entered my info and got verified as a student, but when i pressed "get premium" my email recipet said i had been billed the $5 for my first month, alth...

  • Newbie
  • i was trying to sign up for the free 30 day trial and eventually using spotify student discount. i entered my info and got verified as a student, but when i pressed "get premium" my email recipet sai...
  • Alejandro_C
  • Spotify Legend
  • 236 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 236 Views
  • 1 replies
  • 0 likes

Superuser Contribution wrong subscription

Hey guys, So today I bought premium through one of my email accounts, which held what I thought was my current and most frequently used accounts. Long story short I signed onto the free month subscription, realised my mistake and cancelled it. After ...

  • Newbie
  • Hey guys,    So today I bought premium through one of my email accounts, which held what I thought was my current and most frequently used accounts. Long story short I signed onto the fre...
  • Alejandro_C
  • Spotify Legend
  • 175 Views
  • 1 replies
  • 0 likes
  • Premium
  • 175 Views
  • 1 replies
  • 0 likes

Superuser Contribution someone's using my account and logging out of all accounts didn't work

my music keeps pausing and it says someone is using my account but I changed my Facebook password and tried the log out of all accounts thing but it's still happening. what's the next step?

  • Visitor
  • my music keeps pausing and it says someone is using my account but I changed my Facebook password and tried the log out of all accounts thing but it's still happening. what's the next step?
  • Alejandro_C
  • Spotify Legend
  • 199 Views
  • 1 replies
  • 0 likes
  • Account
    Security
  • 199 Views
  • 1 replies
  • 0 likes

unlimited not available anymore when I change my payment details (french user)

EN ---- Hello,I received a message that a payment failed because my credit card expired.I logged into the site and read the subscription is suspended.When I try to enter my new paiement details, I only have an option to get the premium subscription.A...

  • Casual Listener
  • EN ----   Hello, I received a message that a payment failed because my credit card expired. I logged into the site and read the subscription is suspended. When I try to enter my new paiemen...
  • KatesHere
  • Community Legend
  • 444 Views
  • 4 replies
  • 0 likes
  • Subscription
  • 444 Views
  • 4 replies
  • 0 likes

Can I pay for premium again with the same bank details?

I've had spotify for years and got it when it you had to have it linked to a Facebook account. I have made a new account with a different username and have made copies of all my playlists on there. I currently have premium on the account linked to Fa...

  • Newbie
  • I've had spotify for years and got it when it you had to have it linked to a Facebook account. I have made a new account with a different username and have made copies of all my playlists on there. I...
  • Maxim
  • Spotify Star
  • 404 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 404 Views
  • 1 replies
  • 0 likes

HELP I PAID FOR PREMIUM I HAVE RECIPETS AND STILL NO PREMIUM

hello, I apologize for the large lettering I just need help with this agrrovating issue. I purchased Spotify premium im June and I've been waiting for it to activate. it still hasn't and I've tried reddit and apple and they have no clue so I figured ...

  • Newbie
  • hello, I apologize for the large lettering I just need help with this agrrovating issue. I purchased Spotify premium im June and I've been waiting for it to activate. it still hasn't and I've tried r...
  • Maxim
  • Spotify Star
  • 469 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 469 Views
  • 1 replies
  • 0 likes

Solved!! Sprint free 6 month premium trial

I am a current Sprint customer and I have been trying to activate my free 6 month premium trial. Sprint assures me that I am eligable for this trial and I go to www.sprint.com/spotifyredeem and get all the way to the end where it shows click here to ...

  • Regular
  • I am a current Sprint customer and I have been trying to activate my free 6 month premium trial.  Sprint assures me that I am eligable for this trial and I go to www.sprint.com/spotifyredeem and...
  • Bga289
  • Newbie
  • 52520 Views
  • 17 replies
  • 2 likes
  • Subscription
  • 52520 Views
  • 17 replies
  • 2 likes

Superuser Contribution Premium family doesnt accept all familymembers

We are 4 familymembers.I cant activate my youngest Sons account during age issue?Supposed to be like that?

  • Newbie
  • We are 4 familymembers. I cant activate my youngest Sons account during age issue? Supposed to be like that?  
  • Alejandro_C
  • Spotify Legend
  • 270 Views
  • 1 replies
  • 0 likes
  • Account
  • 270 Views
  • 1 replies
  • 0 likes

Superuser Contribution Login issues

Hi everyone, Starting today I've noticed there was a new ToS that needed approval, so I went to agree on that and right after that it said I had the wrong user ID or password, now here's the weird part, I login through Facebook. I've tried everything...

  • Casual Listener
  • Hi everyone,   Starting today I've noticed there was a new ToS that needed approval, so I went to agree on that and right after that it said I had the wrong user ID or password, now here's t...
  • Alejandro_C
  • Spotify Legend
  • 677 Views
  • 2 replies
  • 1 likes
  • Account
    Login
  • 677 Views
  • 2 replies
  • 1 likes

Solved!! Help with Facebook post-block?

It lets me access Spotify on my PC with my post blocked account. (I'm blocked for 30 days from posting because of an angry white-supremacist who reports everything I post, and Facebook's ban algorithim makes no sense. I was banned before because a pi...

  • Casual Listener
  • It lets me access Spotify on my PC with my post blocked account. (I'm blocked for 30 days from posting because of an angry white-supremacist who reports everything I post, and Facebook's ban algorith...
  • merdesu
  • Newbie
  • 1206 Views
  • 3 replies
  • 0 likes
  • Account
    Login
  • 1206 Views
  • 3 replies
  • 0 likes

Superuser Contribution Cant upgrade to premium

Any help please? I'm logged into spotify via my fb. I am trying to upgrade to a premium account but after typing in my mobile number I am not getting the code via text. Any help?Thanks. X

  • Casual Listener
  • Any help please? I'm logged into spotify via my fb. I am trying to upgrade to a premium account but after typing in my mobile number I am not getting the code via text. Any help? Thanks. X
  • Alejandro_C
  • Spotify Legend
  • 447 Views
  • 3 replies
  • 0 likes
  • Premium
    Subscription
  • 447 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Credit Card in a Restricted Country, but in the USA

So, I have tried to get spotify premium but it has denied my card. Spotify is currently unavaible my home country, which results in me not being able to sign up with my card, although I am abroad studying in the USA. Is there any ways to get spotify ...

  • Casual Listener
  • So, I have tried to get spotify premium but it has denied my card. Spotify is currently unavaible my home country, which results in me not being able to sign up with my card, although I am abroad stu...
  • ABakedPotato
  • Casual Listener
  • 1263 Views
  • 2 replies
  • 0 likes
  • 1263 Views
  • 2 replies
  • 0 likes

Being Charged

I'm being charged for premium but I am not receiving premium services! I logged out, logged in, and I'm still not receiving the services I pay for, you took money out my account today!! Please help me resolve this issue, and can I speak to a represen...

  • Newbie
  • I'm being charged for premium but I am not receiving premium services! I logged out, logged in, and I'm still not receiving the services I pay for, you took money out my account today!! Please help m...
  • Maxim
  • Spotify Star
  • 279 Views
  • 1 replies
  • 0 likes
  • Account
  • 279 Views
  • 1 replies
  • 0 likes

Forgot username/password of premium for family-account

Hi! The owner of the Premium for Family-account has lost his username/password.. How can we get it back? Help please!

  • Newbie
  • Hi! The owner of the Premium for Family-account has lost his username/password.. How can we get it back? Help please!
  • Maxim
  • Spotify Star
  • 1779 Views
  • 1 replies
  • 0 likes
  • Premium
  • 1779 Views
  • 1 replies
  • 0 likes

account

my account is being charged once a month for spotify premium by i cant cancel the subscription says free how can i stop the charges and get my money refunded.

  • Newbie
  • my account is being charged once a month for spotify premium by i cant cancel the subscription says free how can i stop the charges and get my money refunded.
  • Maxim
  • Spotify Star
  • 182 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 182 Views
  • 1 replies
  • 0 likes

i cant access my Premium account

Hi everyone! I have a premium account subscription, but when i try to access my account looks like free account. It doesnt change into premium account usage. İt looks like still free account. I applied every step for changing my status free to premiu...

  • Newbie
  • Hi everyone! I have a premium account subscription, but when i try to access my account looks like free account. It doesnt change into premium account usage. İt looks like still free account. ...
  • Shaun_Yap
  • Gig Goer
  • 360 Views
  • 1 replies
  • 0 likes
  • Login
    Premium
    Subscription
  • 360 Views
  • 1 replies
  • 0 likes

Stuck in A/B test

Hey guys, I've posted about this a couple of times earlier, but the ctrl+f function stopped working a while back, rendering the filter function useless on my PC client. Weird thing was, that a friend could log on to my spotify client, on my computer,...

  • Regular
  • Hey guys,   I've posted about this a couple of times earlier, but the ctrl+f function stopped working a while back, rendering the filter function useless on my PC client. Weird thing was, that...
  • Loss
  • Regular
  • 404 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
  • 404 Views
  • 2 replies
  • 0 likes

Spotify won't allow children of international family to have access

We are a normal European family and we're fairly international. We live mainly in Paris and I am the Spotify subscriber and I'm using a UK-based PayPal account to pay. I tried to open a French account but you forced me to use a UK account. My childre...

  • Newbie
  • We are a normal European family and we're fairly international. We live mainly in Paris and I am the Spotify subscriber and I'm using a UK-based PayPal account to pay. I tried to open a French accoun...
  • LordRollin
  • Community Legend
  • 281 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 281 Views
  • 1 replies
  • 0 likes