Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help with logging in, passwords, and account settings.
PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...
Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...
My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...
I went into the app on my android tablet to discover I had been logged out. I've tried logging back in and it keeps saying that either my username or password are incorrect. I've tried to reset my password and while it worked and logged me in on the ...
Dear Spotify, I accidentally created a Premium for Family. I actually wanted to join my Family but I did something wrong. I had Premium before but I canceled it to join my Family. What can I do to cancel this Premium for Family. I cannot see any opti...
me inscrevi em um plano premiun e mudei, fui convidada para participar de um familiar e depois tentei cancelar a minha conta premiun preciso saber se deu certo o cancelamento.nome de ususario vanessaapostoloarquitetura. VAnessa Apóstolo
If I start my subscription today, do I get charged today of in a month's time? Basically, I want to know when I first get charged. Thanks x
When is the family plan coming to canada? I really want to get a music service app but if spotify wont make their family service avalible for canada I will be forced to join apple music.
I paid for Spotify premium, it said my bank was having a bad day, but apparently Spotify wasn't! Because they took my money anyways without giving me a receipt or notification. But my money is gone, I checked my balance before and after, no telephone...
I put in the wrong email and I can not change it because I forgot my password. How can I solve my problem?
I'm trying to reset my password but I am not receiving the email (not in my Junk foleder) when I enter my user ID. I'm guessing I had a keystroke error when I first signed up. How can this be verified?
I have my Apple ID my Order ID and my Document No. But i still cant find my other accounts because whenever i put sign in on Facebook it goes on my regular account and not on my premium one that im paying for. How can i retrieve my paying accoun? ple...
Buenas tardes, tengo una cuenta de de Spotify premium asociada a una tarifa especial de Movistar. Bien, pues hace un par de dias se me desconecto la cuenta, estuvo cierto tiempo sin dejarme ingresar de nuevo y actualmente he perdido la subscripción p...
I can't log into my account as it is linked to a email that is deactivated so I need toChange my email but I can't log in
I can't access my account
Hi, I paid for the three months of premium for .99 cents on the the 18/6/16 but they are asking me to pay the full value on the 18/8/16. this is only two months. anyone know why? also, why are there no contact emails for spotify other than this commu...
Hey, I bought 3 months premium for 0.99€. this offer renews at the end and costs 9.99€, which i dont want. "Your subscription will automatically renew on 9/28/16and you'll be charged 9,99 €" BUT: If I click unsubscribe now will I still have my 3 mont...
Hello, I have a problem!I have a spotify account that is premium but it is on a device that recently broke. Due to not being able to access the broken device, I can't get my username or password (which I obviously cant remember). Is there a way to ca...
How do I change to a Spotify username? I signed up using Facebook, but I want to be able to sign in using just a Spotify username. How do i switch/create a Spotify username
I've been subscribed to Premium to awhile now, not too sure when, but I'd say over a year. However, since the recent update, my account is no longer a premium account. The last payment to come out of my account was the 30th June. I've tried reinstall...
hi i sinds a few day's i am automaticly logged off, but now i try to log on whit my facebook acc. and what i always did but now i keep getting the message that my username and/or password are wrong thats on the app.on the desktop site i can log in an...
Does anyone have problem passing the robot test? Each time i finished and passed it (can see the green cross) then i was asked to retake the test again. Thank you first.
I have just signed up for Premium Family as a new user this evening 14/7/2016 and my subscription says it will renew automatically on 2/08/2016 and I'll be charged $17.99. That equates to 2 payments per month at this rate!!Which I notice is a common ...