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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

Joan

Moderator

76657 Views

28 replies

0 likes

  • 76657 Views
  • 28 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

94753 Views

9 replies

2 likes

Account
Login
  • 94753 Views
  • 9 replies
  • 2 likes

spotify family

Hi, So i accidentally signed up on the wrong account for my spotify family. I would like to swap it to my other one. Any way or method on doing that without them charging me twice ?

Visitor

Hi,   So i accidentally signed up on the wrong account for my spotify family. I would like to swap it to my other one. Any way or method on doing that without them charging me twice ?

LordRollin

Community Legend

286 Views

1 replies

0 likes

Premium
Subscription
  • 286 Views
  • 1 replies
  • 0 likes

I pay for Premium but I changed my Spotify password and now I'm on the free version

I've been paying for Premium for about 2 years now. Earlier this week due to a concern about my login/password details having been leaked, I changed my Spotify password. Now, when I log back in I am on the FREE version, even though the most recent pa...

Visitor

I've been paying for Premium for about 2 years now. Earlier this week due to a concern about my login/password details having been leaked, I changed my Spotify password. Now, when I log back in I am ...

Maxim

Spotify Star

526 Views

5 replies

0 likes

Premium
Subscription
  • 526 Views
  • 5 replies
  • 0 likes

Premium to student discount premium

How do I change my subscription from regular premium to student discount premium???

Newbie

How do I change my subscription from regular premium to student discount premium???

LordRollin

Community Legend

239 Views

2 replies

0 likes

Subscription
  • 239 Views
  • 2 replies
  • 0 likes

Help me

Good day spotify..I had a problem regarding with application download it says "this item is not available in your country".I want to download the app with my new phone..im currently here in bahrain..im using this app in philippines and my account is ...

Casual Listener

Good day spotify..I had a problem regarding with application download it says "this item is not available in your country".I want to download the app with my new phone..im currently here in bahrain.....

jomings

Newbie

332 Views

2 replies

0 likes

Other
  • 332 Views
  • 2 replies
  • 0 likes

Superuser Contribution Premium stopped - how do I find payment history (I think via Vodafone) ?

Morning, I've been a Premium User for ages, and suddenly this has stopped and reverted to a Free account. I suspect this may be something to do with Vodafone UK who are paying my subscription through a mobile phone deal, but before I call them I want...

Newbie

Morning, I've been a Premium User for ages, and suddenly this has stopped and reverted to a Free account. I suspect this may be something to do with Vodafone UK who are paying my subscription th...

MaryC1

Spotify Legend

766 Views

1 replies

0 likes

Premium
  • 766 Views
  • 1 replies
  • 0 likes

Solved!! Where do I find the new album releases from the followed artists within Spotify?

Hi!Since the last bigger update I can't find no longer the new album releases respectively the new albums of these artists on Spotify. Before this update there was something like an 'in-Spotify-mailbox' where I could see all this new stuff on Spotify...

Casual Listener

Hi! Since the last bigger update I can't find no longer the new album releases respectively the new albums of these artists on Spotify. Before this update there was something like an 'in-Spotify-mai...

phoxr41

Casual Listener

1523 Views

2 replies

0 likes

Subscription
  • 1523 Views
  • 2 replies
  • 0 likes

Solved!! Other

My Spotify is in Turkish, yet I'm Danish and want it to be in Danish! I've checked my account, and it says DK..It's only a problem on my phone.. On my iPad it's written in Danish.Anyone who has an idea how I can get it in Danish on my phone? Rebooted...

Newbie

My Spotify is in Turkish, yet I'm Danish and want it to be in Danish! I've checked my account, and it says DK.. It's only a problem on my phone.. On my iPad it's written in Danish. Anyone who has a...

mzwagemakers

Roadie

370 Views

1 replies

0 likes

Account
Other
  • 370 Views
  • 1 replies
  • 0 likes

E-Mail And Password Problem

Hello,I was using Spotify only with my mobile phone(iphone). But when i wanted to use it at my PC, i logged on with my FB account and couldn't see my Premium features. So i logged off and tried to sign in with E-mail or Nickname, but i couldn't find ...

Casual Listener

Hello, I was using Spotify only with my mobile phone(iphone). But when i wanted to use it at my PC, i logged on with my FB account and couldn't see my Premium features. So i logged off and tried to ...

Maxim

Spotify Star

358 Views

3 replies

0 likes

Account
Premium
  • 358 Views
  • 3 replies
  • 0 likes

facebook en spotify

Ik heb een keer mijn normale account waarmee ik inlog met normale inloggegevens gekoppeld aan mijn facebook account. Ik kan gewoon nog steeds met mijn normale inloggegevens inloggen maar nu wil ik dat mijn account niet meer gekoppeld is aan facebook....

Casual Listener

Ik heb een keer mijn normale account waarmee ik inlog met normale inloggegevens gekoppeld aan mijn facebook account. Ik kan gewoon nog steeds met mijn normale inloggegevens inloggen maar nu wil ik da...

dcmax

Casual Listener

510 Views

2 replies

0 likes

Account
Login
  • 510 Views
  • 2 replies
  • 0 likes

Student Discount

I can't seem to upgrade my account to $5p/m premium with a student discount. I do not want to pay full price even though I have been for the past couple of years while in university.

Casual Listener

I can't seem to upgrade my account to $5p/m premium with a student discount. I do not want to pay full price even though I have been for the past couple of years while in university.

sozdol

Casual Listener

537 Views

6 replies

0 likes

Account
Other
Premium
Subscription
Unlimited
  • 537 Views
  • 6 replies
  • 0 likes

Spotify abroad

My Spotify won't let me log in and so I switched to a premium account but still the abroad error message is showing even though I have it as Australia which is correct. Can anyone help please?

Newbie

My Spotify won't let me log in and so I switched to a premium account but still the abroad error message is showing even though I have it as Australia which is correct. Can anyone help please?

hernandozz

Casual Listener

324 Views

2 replies

0 likes

Login
  • 324 Views
  • 2 replies
  • 0 likes

Spotify says "no internet connection" - but i'm connected in several devices

Since today (Update in Android) Spotify says "no internet connection" in any of my devices that I'm trying to connect, just as Windows desktop and laptop computer and also Andoid phone. Also the web application says it can't connect to Spotify. Well,...

Regular

Since today (Update in Android) Spotify says "no internet connection" in any of my devices that I'm trying to connect, just as Windows desktop and laptop computer and also Andoid phone. Also the web ...

Supertortue

Casual Listener

640 Views

2 replies

0 likes

Account
Login
Premium
  • 640 Views
  • 2 replies
  • 0 likes

getting charged for no reason? 9.99$

hi, i just noticed i have been charged 9.99$ for the past few months. when i looked to unsubscribe to anything it says i am using free spotify, so what am i getting charged for?i tried to cancel my account as well so i wouldnt be charged anymore but ...

Newbie

hi, i just noticed i have been charged 9.99$ for the past few months. when i looked to unsubscribe to anything it says i am using free spotify, so what am i getting charged for? i tried to cancel my...

craygray

Newbie

297 Views

1 replies

0 likes

Account
Subscription
  • 297 Views
  • 1 replies
  • 0 likes

Copy account to another family account

My girlfriend is really annoying me by taking over my Spotify account. So I have signed up for a family package. Please copy all my main account details to the family account so she can continue using that and I can have my Spotify back. Thank You. B...

Newbie

My girlfriend is really annoying me by taking over my Spotify account.  So I have signed up for a family package.  Please copy all my main account details to the family account so she can c...

thxmvs

Music Fan

262 Views

1 replies

0 likes

Account
  • 262 Views
  • 1 replies
  • 0 likes

Been charged 3 times.

I tried to do the upgrade twice last week and failed ( There was a message about "Issues with my bank") and this week, checking my account balance I noticed I was charged 3 times and I don' t have Premium access yet. I am not alone , there is a threa...

Regular

I tried to do the upgrade twice last week and failed ( There was a message about "Issues with my bank") and this week, checking my account balance I noticed I was charged 3 times and I don' t have Pr...

sinuadame

Casual Listener

692 Views

6 replies

0 likes

Account
Login
Premium
Security
  • 692 Views
  • 6 replies
  • 0 likes

Account Free instead of Premium

Today my account now shows as Free even though I have a Premium/family account. I verified I paid $14.99 with an active credit card on 6/28. How do I fix this as everyone on my family account is now having issues.

Casual Listener

Today my account now shows as Free even though I have a Premium/family account. I verified I paid $14.99 with an active credit card on 6/28. How do I fix this as everyone on my family account is now ...

anjieeeeeeeeee

Roadie

346 Views

3 replies

0 likes

Account
Free
Premium
Subscription
  • 346 Views
  • 3 replies
  • 0 likes

Paid Premium on the wrong account

I got a new debit card, which had paused my premium account, and was trying to update my information online so I could resume my premium account. By mistake I paid for premium on the account linked to facebook, which isn't the account I actively use....

Newbie

I got a new debit card, which had paused my premium account, and was trying to update my information online so I could resume my premium account. By mistake I paid for premium on the account linked t...

anjieeeeeeeeee

Roadie

338 Views

1 replies

0 likes

Premium
Subscription
  • 338 Views
  • 1 replies
  • 0 likes

Is my account deleted?

I permanently deleted my old Facebook account that my Spotify was connected to and was wondering if that means my Spotify is also deleted?

Newbie

I permanently deleted my old Facebook account that my Spotify was connected to and was wondering if that means my Spotify is also deleted?

anjieeeeeeeeee

Roadie

241 Views

1 replies

0 likes

Account
  • 241 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium

Hi, i just got a message that i payed 99kr for premium and that isnt the first time.. But the problem is that for about the last 3-4 months i havnt got premium and still dont have + they say that i should get a recive to my email account and have not...

Newbie

Hi, i just got a message that i payed 99kr for premium and that isnt the first time.. But the problem is that for about the last 3-4 months i havnt got premium and still dont have + they say that i s...

MaryC1

Spotify Legend

255 Views

1 replies

0 likes

Account
Premium
  • 255 Views
  • 1 replies
  • 0 likes