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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • mothical
  • Newbie
  • 158157 Views
  • 175 replies
  • 12 likes
  • Account
    Free
  • 158157 Views
  • 175 replies
  • 12 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ribezaz
  • Spotify Star
  • 10690 Views
  • 3 replies
  • 10 likes
  • Security
  • 10690 Views
  • 3 replies
  • 10 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • OlehKarasov
  • Casual Listener
  • 508310 Views
  • 985 replies
  • 112 likes
  • Account
  • 508310 Views
  • 985 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 124655 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 124655 Views
  • 74 replies
  • 12 likes

Refund

Was charged for premium yesterday, cancelled today. Please refund this month, I don't want it.

  • Casual Listener
  • Was charged for premium yesterday, cancelled today. Please refund this month, I don't want it.
  • anjieeeeeeeeee
  • Roadie
  • 174 Views
  • 1 replies
  • 0 likes
  • Premium
  • 174 Views
  • 1 replies
  • 0 likes

Spotify family and my current subscription

I am already signed up with Spotify premium and was invited to join on family. I cancelled my subscription thru iTunes and the cancellation will be effective August 27th. From what I'm seeing, I have to wait to join the family Spotify until then. Wil...

  • Newbie
  • I am already signed up with Spotify premium and was invited to join on family. I cancelled my subscription thru iTunes and the cancellation will be effective August 27th. From what I'm seeing, I have...
  • anjieeeeeeeeee
  • Roadie
  • 175 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 175 Views
  • 1 replies
  • 0 likes

Someone else is using my account, despite my changed passwords.

Hey Spotify.Someone else is using my premium account. I have no idea who this girl is, or how she got into my account. Whether she's some freeloader or it's a genuine weird computer error, I'd like it to stop. I've changed my password multiple times ...

  • Casual Listener
  • Hey Spotify. Someone else is using my premium account. I have no idea who this girl is, or how she got into my account. Whether she's some freeloader or it's a genuine weird computer error, I'd like...
  • anjieeeeeeeeee
  • Roadie
  • 537 Views
  • 4 replies
  • 0 likes
  • Account
    Login
    Other
    Premium
    Security
  • 537 Views
  • 4 replies
  • 0 likes

can't upgrade to premium!

Hello there, my problem is, i cant't upgrade to premium, when i click to the bottom payment (i use paypal) on the next screen stand there " you have to activate javascript" and nothing is working after that, its lead me to the past screen where i hav...

  • Casual Listener
  • Hello there, my problem is, i cant't upgrade to premium, when i click to the bottom payment (i use paypal) on the next screen stand there " you have to activate javascript" and nothing is working aft...
  • MattSuda
  • Spotify Star
  • 295 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
  • 295 Views
  • 3 replies
  • 0 likes

Account disabled

Hi, i have been using spotify free for the past couple of months with now issue, and just until a few hours ago it was working fine now i am unable to login to spotify on any device and it seems my account has been disabled, how can i resolve this?

  • Newbie
  • Hi, i have been using spotify free for the past couple of months with now issue, and just until a few hours ago it was working fine now i am unable to login to spotify on any device and it seems my a...
  • anjieeeeeeeeee
  • Roadie
  • 172 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Login
  • 172 Views
  • 1 replies
  • 0 likes

Entering payment information

I am trying to update my credit card information but the places for entering the expiry date and security code seem to be blocked.

  • Newbie
  • I am trying to update my credit card information but the places for entering the expiry date and security code seem to be blocked.  
  • anjieeeeeeeeee
  • Roadie
  • 176 Views
  • 1 replies
  • 0 likes
  • Account
  • 176 Views
  • 1 replies
  • 0 likes

My spotify

I deactivate my Facebook account and since then I haven't been able to access my Spotify account but I am still getting charged for it what will I do

  • Newbie
  • I deactivate my Facebook account and since then I haven't been able to access my Spotify account but I am still getting charged for it what will I do
  • osornios
  • Spotify Star
  • 153 Views
  • 1 replies
  • 0 likes
  • Account
  • 153 Views
  • 1 replies
  • 0 likes

Premium upgrade

If I upgrade to premium am I charged immediately? My monthly payment just went through last week for my basic account. I don't want to turn right around and pay again.

  • Newbie
  • If I upgrade to premium am I charged immediately?  My monthly payment just went through last week for my basic account.  I don't want to turn right around and pay again.
  • osornios
  • Spotify Star
  • 166 Views
  • 1 replies
  • 0 likes
  • Premium
  • 166 Views
  • 1 replies
  • 0 likes

Premium account; Spotify playlists say 'This song is not available'.

I've got a premium account (confirmed and logged in) but I can't play most playlists created by Spotify, or most albums. I keep getting the blue band "This song is not available. If you have the file on the computer you can import it." Any tips abt w...

  • Newbie
  • I've got a premium account (confirmed and logged in) but I can't play most playlists created by Spotify, or most albums. I keep getting the blue band "This song is not available. If you have the file...
  • osornios
  • Spotify Star
  • 230 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 230 Views
  • 1 replies
  • 0 likes

Been over charged for over 6 months with student discount

Originally I was being charged the advertised 50% off rate then out of nowhere Spotify started charged me full price again and now I am attempting to back over to a student account again and not only will my subscription not changed but I am continue...

  • Newbie
  • Originally I was being charged the advertised 50% off rate then out of nowhere Spotify started charged me full price again and now I am attempting to back over to a student account again and not only...
  • osornios
  • Spotify Star
  • 210 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 210 Views
  • 1 replies
  • 0 likes

Spotify premium

Hace unas horas pagué un mes de premium en el oxxo y sigo con la versión gratis, quiero saber cuanto tiempo tarda en registrarse el pago.

  • Newbie
  • Hace unas horas pagué un mes de premium en el oxxo y sigo con la versión gratis, quiero saber cuanto tiempo tarda en registrarse el pago.
  • osornios
  • Spotify Star
  • 145 Views
  • 1 replies
  • 0 likes
  • Premium
  • 145 Views
  • 1 replies
  • 0 likes

Problems in family account..

I'm having problems with my new family spotify. I can't add one of my childrens into this service. She's having a free account. What could be wrong?

  • Newbie
  • I'm having problems with my new family spotify. I can't add one of my childrens into this service. She's having a free account. What could be wrong?
  • osornios
  • Spotify Star
  • 165 Views
  • 1 replies
  • 0 likes
  • Other
  • 165 Views
  • 1 replies
  • 0 likes

Family plan members not recieving email.I just upgraded

So i upgraded from Premium to Family,sent out 2 emails and they have not recieved them 2 hours later.I did change the credit card info so is that the reason why,or am i doing something wrong?

  • Newbie
  • So i upgraded from Premium to Family,sent out 2 emails and they have not recieved them 2 hours later. I did change the credit card info so is that the reason why,or am i doing something wrong?
  • osornios
  • Spotify Star
  • 155 Views
  • 1 replies
  • 0 likes
  • Account
  • 155 Views
  • 1 replies
  • 0 likes

1₺ for 3 months but they take 15₺

I bought 3 months trial version for 1₺ at 27.05.2016.They took 1₺.Thats ok but yesterday (28.07.2016) i was looking my credit cart and i see they took 14.99₺( family account ).First; i didnt choose family account.And second ; Im only using spotify pr...

  • Casual Listener
  • I bought 3 months trial version for 1₺ at 27.05.2016.They took 1₺.Thats ok but yesterday (28.07.2016) i was looking my credit cart and i see they took 14.99₺( family account ).First; i didnt choose f...
  • anjieeeeeeeeee
  • Roadie
  • 239 Views
  • 3 replies
  • 0 likes
  • Premium
  • 239 Views
  • 3 replies
  • 0 likes

Can I keep my account?

I was paying for Spotify through sprint for two years and they raised the price. I am a college student and want the student discount. Is there a way to keep my existing account and pay Spotify directly? I already had sprint remove the service so how...

  • Newbie
  • I was paying for Spotify through sprint for two years and they raised the price. I am a college student and want the student discount. Is there a way to keep my existing account and pay Spotify direc...
  • KatesHere
  • Community Legend
  • 175 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 175 Views
  • 1 replies
  • 0 likes

Can't log in on anything other than a computer

I have signed up for Premium, I received a receipt but I can't log in on anything other than my computer. I am also reminded constantly to upgrade to premium. Any word how to fix this?

  • Newbie
  • I have signed up for Premium, I received a receipt but I can't log in on anything other than my computer. I am also reminded constantly to upgrade to premium.   Any word how to fix this?
  • KatesHere
  • Community Legend
  • 174 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
    Subscription
  • 174 Views
  • 1 replies
  • 0 likes

I cancelled my account

Hello spotify, I cancelled my account, but it was a mistake.I would like to withdraw it and get my account back.Thanks for your help!

  • Casual Listener
  • Hello spotify,   I cancelled my account, but it was a mistake. I would like to withdraw it and get my account back. Thanks for your help!
  • EthanS1
  • Community Legend
  • 211 Views
  • 3 replies
  • 0 likes
  • Account
  • 211 Views
  • 3 replies
  • 0 likes

Can't change the country from france to USA

Hello I moved few month ago from France to the US. Everything was ok until this week. I interrupted my premium with Apple to open a new one with Spotifi directly. Now I can't access Spotify at all... I have a message about 14 days... in a foreign cou...

  • Casual Listener
  • Hello   I moved few month ago from France to the US. Everything was ok until this week. I interrupted my premium with Apple to open a new one with Spotifi directly. Now I can't access Spotify ...
  • bkeel7
  • Newbie
  • 348 Views
  • 4 replies
  • 0 likes
  • Account
  • 348 Views
  • 4 replies
  • 0 likes

Rip job

I payed for my subscription yesterday, and I know for a fact that I only have one account. But it still says free beside subscription, and can't unlock the play offline feature. Like what the **bleep**!!! Is Spotify riping me off or what? I have the ...

  • Newbie
  • I payed for my subscription yesterday, and I know for a fact that I only have one account. But it still says free beside subscription, and can't unlock the play offline feature. Like what the **bleep...
  • KatesHere
  • Community Legend
  • 195 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 195 Views
  • 1 replies
  • 0 likes

Messed up email

I was signing up for the student discount premium and accidentally typed in my student email wrong but it wouldn't let me change it, and also charged me twice for the wrong email. How do I get my money back??

  • Newbie
  • I was signing up for the student discount premium and accidentally typed in my student email wrong but it wouldn't let me change it, and also charged me twice for the wrong email. How do I get my mon...
  • Maxim
  • Spotify Star
  • 153 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 153 Views
  • 1 replies
  • 0 likes