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Happy Values Week! Today we celebrate Fun in the Spotify Stars Program!

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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • facemat
  • Newbie
  • 155530 Views
  • 174 replies
  • 12 likes
  • Account
    Free
  • 155530 Views
  • 174 replies
  • 12 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ribezaz
  • Spotify Star
  • 10577 Views
  • 3 replies
  • 10 likes
  • Security
  • 10577 Views
  • 3 replies
  • 10 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • OlehKarasov
  • Casual Listener
  • 505976 Views
  • 985 replies
  • 112 likes
  • Account
  • 505976 Views
  • 985 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 124383 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 124383 Views
  • 74 replies
  • 12 likes

GOT a new iPhone and can not login

I have broken my old iPhone and got a new One. But can not log in to Spotify.Need help. Have tried to reset password And tried to log in with Facebook.Need help asap!

  • Casual Listener
  • I have broken my old iPhone and got a new One. But can not log in to Spotify. Need help. Have tried to reset password And tried to log in with Facebook. Need help asap!
  • Shaun_Yap
  • Gig Goer
  • 267 Views
  • 3 replies
  • 0 likes
  • Login
  • 267 Views
  • 3 replies
  • 0 likes

Vodafone €5 Spotify

Hi, I recently have subscribed to Spotify premium through Vodafone's most recent offer, Spotify Premium for a month and 500mb of data for €5 a month. I completed the whole subscription process with in a website owned by Vodafone, but I look at my sub...

  • Newbie
  • Hi, I recently have subscribed to Spotify premium through Vodafone's most recent offer, Spotify Premium for a month and 500mb of data for €5 a month. I completed the whole subscription process with i...
  • Maxim
  • Spotify Star
  • 305 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 305 Views
  • 1 replies
  • 0 likes

Urgent refund!!!

Hi guys. I've been Charged 9.99 for premium. However I don't have enough money in my bank. I didn't realise and I really need a quick refund if it's possible before my bank charge me even more. Please help!!

  • Newbie
  • Hi guys. I've been Charged 9.99 for premium. However I don't have enough money in my bank. I didn't realise and I really need a quick refund if it's possible before my bank charge me even more. Pleas...
  • Maxim
  • Spotify Star
  • 178 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 178 Views
  • 1 replies
  • 0 likes

I have been charged three times for the same account

As the title suggests i have been charged three times on the same day for the one spotify account. Where can I get a refund for this?

  • Newbie
  • As the title suggests i have been charged three times on the same day for the one spotify account. Where can I get a refund for this?
  • Maxim
  • Spotify Star
  • 170 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 170 Views
  • 1 replies
  • 0 likes

Picture on Profile

I did not link spotify to my Facebook profile for a reason, how can I get that picture removed. Facebook probably comes through the flucking crapper next !!

  • Newbie
  • I did not link spotify to my Facebook profile for a reason, how can I get that picture removed. Facebook probably comes through the flucking crapper next !!
  • Maxim
  • Spotify Star
  • 168 Views
  • 1 replies
  • 0 likes
  • Account
    Security
  • 168 Views
  • 1 replies
  • 0 likes

Update payment method

I've been trying over multiple days and different times of the day to change my credit card details, but I keep getting the oh no theres been a problem message. Totally frustrated. You can't tell me there is a consistent problem ALL the time. HELP!

  • Casual Listener
  • I've been trying over multiple days and different times of the day to change my credit card details, but I keep getting the oh no theres been a problem message.   Totally frustrated. You can't...
  • sy97jgu
  • Casual Listener
  • 376 Views
  • 5 replies
  • 0 likes
  • Account
  • 376 Views
  • 5 replies
  • 0 likes

Superuser Contribution If I delete my Facebook, will Spotify surrender my email?

I'm looking to delete my Facebook account, and I know my Spotify account will also be deleted. However, I am making a new Spotify account with a different email address. When I delete my Facebook account, will I be able to change my email to the emai...

  • Newbie
  • I'm looking to delete my Facebook account, and I know my Spotify account will also be deleted. However, I am making a new Spotify account with a different email address. When I delete my Facebook acc...
  • meahtenoha
  • Spotify
  • 14583 Views
  • 3 replies
  • 0 likes
  • Account
  • 14583 Views
  • 3 replies
  • 0 likes

Trouble with payment

Hi. Im beeing charged by spotify every month a fee of 99,- NOK. But in march I spent a gift card I got for christmas on 129,- NOK for three months. When that ended, my Spotify shut down telling me that I have to upgrade to premium to be able to liste...

  • Newbie
  • Hi. Im beeing charged by spotify every month a fee of 99,- NOK. But in march I spent a gift card I got for christmas on 129,- NOK for three months. When that ended, my Spotify shut down telling me th...
  • Maxim
  • Spotify Star
  • 145 Views
  • 1 replies
  • 0 likes
  • Account
  • 145 Views
  • 1 replies
  • 0 likes

can't login

We just bought premium family with our family and i made an account and i connected it to the premium family account and now i wanne login on the spotify app and it says this email is already used so i can't login. does anyone now how to fix this? th...

  • Casual Listener
  • We just bought premium family with our family and i made an account and i connected it to the premium family account and now i wanne login on the spotify app and it says this email is already used so...
  • Maxim
  • Spotify Star
  • 233 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
  • 233 Views
  • 3 replies
  • 0 likes

Solved!! Gift Card Redeem to wrong account

Hi there. I bought a gift card for a friend earlier today, but later I received an email receipt indicating that the gift card was redeemed under my account and not the recipient to whom the Card was intended, which I find really confusing. I'm alrea...

  • Casual Listener
  • Hi there.   I bought a gift card for a friend earlier today, but later I received an email receipt indicating that the gift card was redeemed under my account and not the recipient to whom the...
  • salahbalkis
  • Casual Listener
  • 3055 Views
  • 2 replies
  • 0 likes
  • Account
    Subscription
  • 3055 Views
  • 2 replies
  • 0 likes

Free trial

Why is it that I need to put in my credit card information if i just want to use the free trial? I have to share my credit card with my siblings so I can't even put the information in.

  • Newbie
  • Why is it that I need to put in my credit card information if i just want to use the free trial? I have to share my credit card with my siblings so I can't even put the information in.
  • Maxim
  • Spotify Star
  • 160 Views
  • 1 replies
  • 0 likes
  • Free
  • 160 Views
  • 1 replies
  • 0 likes

Premium Account Got Hacked

My premium account got hacked and they change my e-mail address, i try to send a help request to contact form but apparently they will provide reply to the hacker's account. This is so **bleep**ed up to be honest. First time I experience hacked accou...

  • Visitor
  • My premium account got hacked and they change my e-mail address, i try to send a help request to contact form but apparently they will provide reply to the hacker's account. This is so **bleep**ed up...
  • Maxim
  • Spotify Star
  • 259 Views
  • 1 replies
  • 0 likes
  • Account
  • 259 Views
  • 1 replies
  • 0 likes

Solved!! Premium with iTunes credit

Hi, I was wondering how to buy premium with iTunes credit. Yes I know it costs more but I still would like to purchase premium with iTunes credit. How do i buy it. Thanks

  • Newbie
  • Hi, I was wondering how to buy premium with iTunes credit. Yes I know it costs more but I still would like to purchase premium with iTunes credit. How do i buy it. Thanks 🙂
  • Maxim
  • Spotify Star
  • 269 Views
  • 1 replies
  • 0 likes
  • Premium
  • 269 Views
  • 1 replies
  • 0 likes

Spotify family canceling

Hi- trying to solve a family sharing plan issue. I recently upgraded my personal Spotify account to the Family Plan. I sent invites to my wife and kids to have them join. My wife, who already has a Premium account, accidentially upgraded her subscrip...

  • Newbie
  • Hi- trying to solve a family sharing plan issue. I recently upgraded my personal Spotify account to the Family Plan. I sent invites to my wife and kids to have them join. My wife, who already has a P...
  • Maxim
  • Spotify Star
  • 162 Views
  • 1 replies
  • 0 likes
  • Other
    Premium
  • 162 Views
  • 1 replies
  • 0 likes

Superuser Contribution Downgrading from Premium to Student Premium

I am currently a Spotify Premium user. I have been a Student Premium user in the past but the student subscription has run out. I am now trying to resubscribe to Student Premium however whenever I try to proceed past the page where I enter my NUS Ext...

  • Casual Listener
  • I am currently a Spotify Premium user. I have been a Student Premium user in the past but the student subscription has run out. I am now trying to resubscribe to Student Premium however whenever I tr...
  • benjrobinson
  • Casual Listener
  • 355 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 355 Views
  • 2 replies
  • 0 likes

How do I know if my family entered the same address when creating your account?

We want to hire the family plan, but we are not sure have put the same direction when creating our accounts. How can we know the address of the account?

  • Casual Listener
  • We want to hire the family plan, but we are not sure have put the same direction when creating our accounts. How can we know the address of the account?
  • April03
  • Casual Listener
  • 625 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 625 Views
  • 2 replies
  • 0 likes

cant log into my account.

Hello I recently made a spirit account and purchased premium, I was logged in on my phone using it for the gym and then my account logged out for some reason, when I went to log back in I couldn't remember my username that I chose when I registered b...

  • Newbie
  • Hello I recently made a spirit account and purchased premium, I was logged in on my phone using it for the gym and then my account logged out for some reason, when I went to log back in I couldn't re...
  • osornios
  • Spotify Star
  • 191 Views
  • 1 replies
  • 0 likes
  • Account
  • 191 Views
  • 1 replies
  • 0 likes

Premium Account Got Hacked

My premium account got hacked and they change my e-mail address, i try to send a help request to contact form but apparently they will provide reply to the hacker's account. This is so Fu**ed up to be honest. First time I experience hacked account is...

  • Visitor
  • My premium account got hacked and they change my e-mail address, i try to send a help request to contact form but apparently they will provide reply to the hacker's account. This is so Fu**ed up to b...
  • user-removed
  • Not applicable
  • 1881 Views
  • 1 replies
  • 0 likes
  • Account
  • 1881 Views
  • 1 replies
  • 0 likes

Unable to accses account.

I am unable to login to my spotify account, i was compromised not to long ago and i changed the password. I've tried all of my passwords and none works, one gets me in for 2s then kicked out. Unsure if account is compromised again or due to me forget...

  • Newbie
  • I am unable to login to my spotify account, i was compromised not to long ago and i changed the password.   I've tried all of my passwords and none works, one gets me in for 2...
  • osornios
  • Spotify Star
  • 203 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Security
    Subscription
  • 203 Views
  • 1 replies
  • 0 likes

Solved!! e-mail change not honoured

I changed my e-mail address, which you acknowledged but you are still sending notifications to the old e-mail address & my employer is angry.

  • Casual Listener
  • I changed my e-mail address, which you acknowledged but you are still sending notifications to the old e-mail address & my employer is angry.
  • osornios
  • Spotify Star
  • 415 Views
  • 1 replies
  • 0 likes
  • Security
    Subscription
  • 415 Views
  • 1 replies
  • 0 likes