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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

88029 Views

9 replies

2 likes

Account
Login
  • 88029 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

729793 Views

13 replies

4 likes

Account
  • 729793 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

754767 Views

18 replies

29 likes

  • 754767 Views
  • 18 replies
  • 29 likes

How to disconnect facebook from spotify?

I`m desperate can someone please tell me how to disconnect facebook from my spotify account? And I`m not just thinking about disconnect so that my friends can`t see what I`m listening to, but also completely remove facebook so that I can edit my spot...

Newbie

I`m desperate can someone please tell me how to disconnect facebook from my spotify account? And I`m not just thinking about disconnect so that my friends can`t see what I`m listening to, but also co...

213 Views

0 replies

0 likes

Account
Login
  • 213 Views
  • 0 replies
  • 0 likes

family account with simultaneous listening

I purchased a family account for my daughters and myself in hopes that we could each listen to our own playlists on different devices at the same time. However, anytime someone starts listening when someone else is, it disconnects the first listener....

Newbie

I purchased a family account for my daughters and myself in hopes that we could each listen to our own playlists on different devices at the same time. However, anytime someone starts listening when ...

185 Views

0 replies

0 likes

Account
  • 185 Views
  • 0 replies
  • 0 likes

Got charged for Premium but I cannot use it

I tried to sign up for the 3 months of premium for 99 cents promotion but my payment got rejected since I used the same card on a different account, I tried it multiple times and got rejected, but I still got charged for each time, can I get some hel...

Newbie

I tried to sign up for the 3 months of premium for 99 cents promotion but my payment got rejected since I used the same card on a different account, I tried it multiple times and got rejected, but I ...

199 Views

0 replies

0 likes

Premium
Subscription
  • 199 Views
  • 0 replies
  • 0 likes

Superuser Contribution Me han robado. Me cobró 3 veces que hago.

Me cobraron el plan familiar y el normal 3 veces que puedo hacer porque aparte ni tengo el familiar solo el cobro.

Newbie

Me cobraron el plan familiar y el normal 3 veces que puedo hacer porque aparte ni tengo el familiar solo el cobro.

Carlos

Roadie

360 Views

1 replies

0 likes

Subscription
  • 360 Views
  • 1 replies
  • 0 likes

Familyplan

Uppgraded to familyplan but still scheduled to pay 99SEK, is that a problem?

Newbie

Uppgraded to familyplan but still scheduled to pay 99SEK, is that a problem?

338 Views

0 replies

0 likes

Subscription
  • 338 Views
  • 0 replies
  • 0 likes

Presale code for Melanie Martinez Los Angeles

I see on the warner music site that there is a presale code via spotify but I never got a notification for it or anything. Anyone know what it is?

Casual Listener

I see on the warner music site that there is a presale code via spotify but I never got a notification for it or anything. Anyone know what it is? 

pembrey

Newbie

898 Views

4 replies

0 likes

Account
Free
Login
Other
Premium
Security
Subscription
Unlimited
  • 898 Views
  • 4 replies
  • 0 likes

issues with premium account

I got a new phone and logged into spotify. My premium subscription is not found. So I went onto the website, and again it shows I don't have premium even though I get charged directly from my account monthly on the 6th. I don't use any other email or...

Visitor

I got a new phone and logged into spotify. My premium subscription is not found. So I went onto the website, and again it shows I don't have premium even though I get charged directly from my account...

169 Views

0 replies

0 likes

Account
  • 169 Views
  • 0 replies
  • 0 likes

Account being hijacked repeatedly

Somebody keeps accessing my account through email changes, password changes.I've even changed my facebook information, and nothing seems to help. The first time through, they deleted all my playlists and made their own. I recovered, deleted theirs an...

Casual Listener

Somebody keeps accessing my account through email changes, password changes. I've even changed my facebook information, and nothing seems to help.   The first time through, they deleted all m...

keyboardsmoke

Casual Listener

289 Views

3 replies

0 likes

Account
Security
  • 289 Views
  • 3 replies
  • 0 likes

Spotify Family (Q&A)

I have premium account on Spotify for me and my wife , but I want to make it familiar. How to proceed ? Looking forward to your help. Att . Marcia--Tenho conta no Spotify premium para mim e minha esposa, porém quero torná-la familiar.Como proceder?No...

Casual Listener

I have premium account on Spotify for me and my wife , but I want to make it familiar. How to proceed ? Looking forward to your help. Att . Marcia -- Tenho conta no Spotify premium para mim e minha...

marcinhamaga

Casual Listener

356 Views

2 replies

0 likes

Account
Premium
  • 356 Views
  • 2 replies
  • 0 likes

No music on smart phone

Your site is not good enough for me and you have too many problems with your site

Newbie

Your site is not good enough for me and you have too many problems with your site

135 Views

0 replies

0 likes

Account
Login
  • 135 Views
  • 0 replies
  • 0 likes

I deleted my facebook and I can not use my spotify

Need help! I deleted my facebook, I lost my spotfy account. I made another account with another email, this new account rescued an old account of my Facebook 2014 Deletei facebook again and now I can not access my new account Spotfy. Someone, please,...

Newbie

Need help! I deleted my facebook, I lost my spotfy account. I made another account with another email, this new account rescued an old account of my Facebook 2014 Deletei facebook again and now I can...

kbrooksc

Community Legend

164 Views

1 replies

0 likes

Account
  • 164 Views
  • 1 replies
  • 0 likes

Esto es una mierda

He pagado spotify se han cobrado 3 veces y sigo siendo usuario free he mirado lo de las cuentas y nada y a mi nadie me devuelve mi dinero y es que encima no tengo ni el servicio que he pagado.

Newbie

He pagado spotify se han cobrado 3 veces y sigo siendo usuario free he mirado lo de las cuentas y nada y a mi nadie me devuelve mi dinero y es que encima no tengo ni el servicio que he pagado.

IsabelHergal000

Newbie

1011 Views

1 replies

3 likes

Account
  • 1011 Views
  • 1 replies
  • 3 likes

Solved!! Issues with free Spotify premium with Rogers wireless account

I have been enjoying Spotify premium with my Rogers wireless connection.I recently did a hardware upgrade and lost my premium subscription. I have tried trouble shooting in every possible way and it's still not working.Can you please help me ?-Kulbir

Visitor

I have been enjoying Spotify premium with my Rogers wireless connection. I recently did a hardware upgrade and lost my premium subscription. I have tried trouble shooting in every possible way and...

kbrooksc

Community Legend

1400 Views

3 replies

0 likes

Premium
Subscription
  • 1400 Views
  • 3 replies
  • 0 likes

Spotify Offline gives message "no internet connection" where can I claim my lost time

Spotify offline in the Netherlands on 22nd of June 2016 gives message "no internet connection" which has nothing to do with the problem. I spent 45 minutes on a non existing problem due to this "stupid" message. Where can I claim my lost time?

Newbie

Spotify offline in the Netherlands on 22nd of June 2016 gives message "no internet connection" which has nothing to do with the problem. I spent 45 minutes on a non existing problem due to this "stup...

190 Views

0 replies

0 likes

Login
Other
  • 190 Views
  • 0 replies
  • 0 likes

Says Offline????

Spotify won't let me log in...Keeps saying there's no internet connection (there definately IS an internet connection). Tried logging out, uninstalling & reinstalling, turning computer on/off, checking firewalls, etc. Still says Error Code 7Nothing i...

Newbie

Spotify won't let me log in...Keeps saying there's no internet connection (there definately IS an internet connection). Tried logging out, uninstalling & reinstalling, turning computer on/of...

194 Views

0 replies

0 likes

Account
  • 194 Views
  • 0 replies
  • 0 likes

ayuda

Buenos días, en el día de ayer hice una suscripción a spotify Premium de 3 meses por mil pesos, la aplicación no me dejo generar el pago porque mi tarjeta ya había pagado una promoción igual antes, cuando veo mi cuenta del Banco esta mañana, me había...

Casual Listener

Buenos días, en el día de ayer hice una suscripción a spotify Premium de 3 meses por mil pesos, la aplicación no me dejo generar el pago porque mi tarjeta ya había pagado una promoción igual antes, c...

OviiiOne

Community Legend

432 Views

3 replies

0 likes

Subscription
  • 432 Views
  • 3 replies
  • 0 likes

Solved!! I have internet connection, but still spotify client tells me im offline

I've had spotify for 13 months or so, and this has never happened to me before.I've been looking around the forums and stuff, not being able to find anyone with the same issue as i have. Simply, i have connection to the internet, i can play CS:GO, be...

Casual Listener

I've had spotify for 13 months or so, and this has never happened to me before. I've been looking around the forums and stuff, not being able to find anyone with the same issue as i have.   S...

prark

Casual Listener

506 Views

3 replies

0 likes

Other
  • 506 Views
  • 3 replies
  • 0 likes

I created an account with an incorrect e-mail.

Helo. I can not get my password because I think I registered an incorrect email. Is there a way to recover my password using the credit card I used to pay for the service?

Newbie

Helo. I can not get my password because I think I registered an incorrect email. Is there a way to recover my password using the credit card I used to pay for the service?

kbrooksc

Community Legend

191 Views

1 replies

0 likes

Account
Login
Premium
  • 191 Views
  • 1 replies
  • 0 likes

Not able to add a Facebook friend

Hi to all, I spotted a problem recently, im not able to add a facebook friend. He's properly linked with Facebook and Spotify. He's in my Spotify family list too. I have one more friend in my family list here and i never had this problem before. I ca...

Newbie

Hi to all,   I spotted a problem recently, im not able to add a facebook friend. He's properly linked with Facebook and Spotify. He's in my Spotify family list too. I have one more friend in m...

171 Views

0 replies

0 likes

Account
Other
Premium
  • 171 Views
  • 0 replies
  • 0 likes

can not log in withmobile devices despite correct password and username

Hi CommunityI can not can not log in with mobile devices despite correct password and username.and i can not log out from spotify website too. i dont know waht to do. is there a solution?

Newbie

Hi Community I can not can not log in with mobile devices despite correct password and username.and i can not log out from spotify website too. i dont know waht to do. is there a solution?

Johnnie88

Newbie

181 Views

1 replies

0 likes

Account
Login
  • 181 Views
  • 1 replies
  • 0 likes