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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • edsmall81
  • Newbie
  • 134126 Views
  • 163 replies
  • 10 likes
  • Account
    Free
  • 134126 Views
  • 163 replies
  • 10 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ribezaz
  • Spotify Star
  • 10081 Views
  • 3 replies
  • 9 likes
  • Security
  • 10081 Views
  • 3 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • ddongnyangi
  • Newbie
  • 499307 Views
  • 982 replies
  • 112 likes
  • Account
  • 499307 Views
  • 982 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 123092 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 123092 Views
  • 72 replies
  • 12 likes

"Your credit card seems to be having a bad day" - Why can't I upgrade to premium?

I have a few things to say to Spotify.I've recently tried to get student premium service on my account. "Recently" meaning I've been trying for the past few weeks. At first I figured it might just be that the system hadn't picked me up as enrolled in...

  • Casual Listener
  • I have a few things to say to Spotify. I've recently tried to get student premium service on my account. "Recently" meaning I've been trying for the past few weeks. At first I figured it might just ...
  • bxnes
  • Casual Listener
  • 531 Views
  • 4 replies
  • 1 likes
  • Account
    Subscription
  • 531 Views
  • 4 replies
  • 1 likes

Logging in

am currently using another Spotify account because my other account which I payed for premium just logged out for no reason and I tried resetting the password but I forgot the email. I payed 99 cents for the 3 months and then 9 dollar and 99 cents fo...

  • Newbie
  • am currently using another Spotify account because my other account which I payed for premium just logged out for no reason and I tried resetting the password but I forgot the email. I payed 99 cents...
  • osornios
  • Spotify Star
  • 203 Views
  • 1 replies
  • 0 likes
  • Login
  • 203 Views
  • 1 replies
  • 0 likes

Account

I want to cancel my Premium subscription. Im being charged but my account says I'm on Free.I cannot get the option to cancel my subscription from my Spotify account as it says I'm not subscribed.

  • Newbie
  • I want to cancel my Premium subscription. Im being charged but my account says I'm on Free.I cannot get the option to cancel my subscription from my Spotify account as it says I'm not subscribed.
  • osornios
  • Spotify Star
  • 168 Views
  • 1 replies
  • 0 likes
  • Account
  • 168 Views
  • 1 replies
  • 0 likes

Forgot my password and email

Hello. So I forgot my Spotify password, and when I want to reset my password, it should be sent to my email, but the email I used to sign up isn't longer in use. And when I want to change the email, I need to put in the password, which I forgot. The ...

  • Newbie
  • Hello. So I forgot my Spotify password, and when I want to reset my password, it should be sent to my email, but the email I used to sign up isn't longer in use. And when I want to change the email, ...
  • osornios
  • Spotify Star
  • 520 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Other
    Premium
    Security
  • 520 Views
  • 1 replies
  • 0 likes

Solved!! Premium For Family problem

Hello!I was paying a Premium For Family account but I couldn`t paid for a week and the account got paused, when I paid again, it paid a regular account instead of a Premium For Family. So, why it pays a regular account instead of a family account? an...

  • Newbie
  • Hello! I was paying a Premium For Family account but I couldn`t paid for a week and the account got paused, when I paid again, it paid a regular account instead of a Premium For Family. So, why it p...
  • osornios
  • Spotify Star
  • 334 Views
  • 1 replies
  • 0 likes
  • Account
  • 334 Views
  • 1 replies
  • 0 likes

Superuser Contribution auxilio!!!

El dia lunes ingrese a su pagina para realizar la suscripción de familia con mi tarjeta de credito y me salio un mensaje que decia: "parece que tu banco esta teniendo un mal día intentalo mas tarde o con otra tarjeta,no te preocupes no se a hecho nin...

  • Casual Listener
  • El dia lunes ingrese a su pagina para realizar la suscripción de familia con mi tarjeta de credito y me salio un mensaje que decia: "parece que tu banco esta teniendo un mal día intentalo mas tarde o...
  • maribelmerino
  • Casual Listener
  • 284 Views
  • 2 replies
  • 0 likes
  • Premium
    Subscription
  • 284 Views
  • 2 replies
  • 0 likes

My premium accojnt

My premium just ended but I have a new credit card is it possible that I go back to using premium at 4.99 a month? And how

  • Newbie
  • My premium just ended but I have a new credit card is it possible that I go back to using premium at 4.99 a month? And how
  • DylanDakota
  • Roadie
  • 294 Views
  • 1 replies
  • 0 likes
  • Premium
  • 294 Views
  • 1 replies
  • 0 likes

I can't cancel my subscription

I recently got a new phone and wasn't able to transfer all my information to my new one and I can't login to my old account and cancel my subscription is there any way I can do it?

  • Newbie
  • I recently got a new phone and wasn't able to transfer all my information to my new one and I can't login to my old account and cancel my subscription is there any way I can do it?
  • DylanDakota
  • Roadie
  • 196 Views
  • 1 replies
  • 0 likes
  • Login
    Premium
    Subscription
  • 196 Views
  • 1 replies
  • 0 likes

Solved!! Subscripción con tarjetas de regalo

Hola yo soy nuevo en esto y quería preguntar porque me ofrecieron por facebook comprar una tarjeta de regalo (código) pero es de Estados Unidos y yo soy de Argentina. Mi duda es si me puede servir o no, porque yo no tengo tarjeta de crédito y mi únic...

  • Newbie
  • Hola yo soy nuevo en esto y quería preguntar porque me ofrecieron por facebook comprar una tarjeta de regalo (código) pero es de Estados Unidos y yo soy de Argentina. Mi duda es si me puede servir o ...
  • OviiiOne
  • Community Legend
  • 613 Views
  • 3 replies
  • 0 likes
  • Premium
    Security
  • 613 Views
  • 3 replies
  • 0 likes

Me suscribi a premium y NO tengo el servicio

Estoy muy molesta ya que desde mi celular hice la suscripcion a premium por paypal las dos veces me marco que mi banco estaba teniendo problemas que lo intentara mas tarde.Pero ayer fui a mi banco y viene que se cobro 3 veces spotify y dos veces vien...

  • Newbie
  • Estoy muy molesta ya que desde mi celular hice la suscripcion a premium por paypal las dos veces me marco que mi banco estaba teniendo problemas que lo intentara mas tarde. Pero ayer fui a mi banco ...
  • osornios
  • Spotify Star
  • 579 Views
  • 4 replies
  • 0 likes
  • Subscription
  • 579 Views
  • 4 replies
  • 0 likes

Solved!! Can't login or reset my password

Hey, I'm having some trouble getting into spotify. I forgot that I had an account already, and I went to sign up today and clicked the "Signup with Facebook" button. It tells me > email_already_exists and then redirects to a 404 page. Not an ideal er...

  • Casual Listener
  • Hey, I'm having some trouble getting into spotify. I forgot that I had an account already, and I went to sign up today and clicked the "Signup with Facebook" button. It tells me   > email...
  • nfriedly2
  • Casual Listener
  • 1418 Views
  • 5 replies
  • 0 likes
  • Account
    Login
  • 1418 Views
  • 5 replies
  • 0 likes

Upgrade to premium

Hi my iphone dont want to upgrade to premium anymore with my itunes card. Any help please?

  • Casual Listener
  • Hi my iphone dont want to upgrade to premium anymore with my itunes card. Any help please?
  • Maxim
  • Spotify Star
  • 262 Views
  • 3 replies
  • 0 likes
  • 262 Views
  • 3 replies
  • 0 likes

Got Premium in iTunes but still free

i just set a new 1-month-premium upgrade in my itunes, and it says its activated, now i am a premium user.. BUT in spotify i'm still free user. where is the problem? an NO i do not have multiple accounts.

  • Newbie
  • i just set a new 1-month-premium upgrade in my itunes, and it says its activated, now i am a premium user.. BUT in spotify i'm still free user. where is the problem?  an NO i do not have multip...
  • Maxim
  • Spotify Star
  • 327 Views
  • 5 replies
  • 1 likes
  • Free
    Premium
  • 327 Views
  • 5 replies
  • 1 likes

60-days premium

Hello !It is possible to buy 60 days premium or get 60 days trial ?Regards.

  • Newbie
  • Hello ! It is possible to buy 60 days premium or get 60 days trial ? Regards.
  • Maxim
  • Spotify Star
  • 154 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 154 Views
  • 1 replies
  • 0 likes

can't change picture on artist account

hello there, i signed in through fan insights into my artist account, from there i click on the image icon to change my picture, it promts me to open spotify, when i do it comes up and says "this view does not exist or an error occured"whats going on...

  • Newbie
  • hello there,   i signed in through fan insights into my artist account, from there i click on the image icon to change my picture, it promts me to open spotify, when i do it comes up and says ...
  • Maxim
  • Spotify Star
  • 1471 Views
  • 1 replies
  • 0 likes
  • Account
  • 1471 Views
  • 1 replies
  • 0 likes

Family plan pay for me to a new family plan pay for my husband

Hi, I pay for a family plan but now my husband is gointo to and I do not know how to cancel mine to accept his invitation.

  • Newbie
  • Hi, I pay for a family plan but now my husband is gointo to and I do not know how to cancel mine to accept his invitation.
  • Maxim
  • Spotify Star
  • 178 Views
  • 1 replies
  • 0 likes
  • Account
  • 178 Views
  • 1 replies
  • 0 likes

Superuser Contribution avvio di spotify

Salve a tutti.Da un po' di tempo quando provo ad avviare spotify da PC windows 2007, viene lanciata una finestra che mi avvisa dell'installazione di spotify.Dopo qualche secondo il programma mi avvisa che non è possibile portarea a termine il lavoro ...

spotify.jpg
  • Newbie
  • Salve a tutti. Da un po' di tempo quando provo ad avviare spotify da PC windows 2007, viene lanciata una finestra che mi avvisa dell'installazione di spotify. Dopo qualche secondo il programma mi a...
  • MaryC1
  • Spotify Legend
  • 300 Views
  • 1 replies
  • 1 likes
  • Account
    Login
  • 300 Views
  • 1 replies
  • 1 likes

Solved!! Using Spotify in Turkey

Hello I've looked around but can't find anything. Will Spotify work in Turkey? Like if I connect to the internet will it clear my music so I can't access it? Thanks

  • Newbie
  • Hello I've looked around but can't find anything. Will Spotify work in Turkey? Like if I connect to the internet will it clear my music so I can't access it?   Thanks
  • Maxim
  • Spotify Star
  • 3392 Views
  • 1 replies
  • 0 likes
  • Account
  • 3392 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cannot login via Facebook

Hi,I cannot login to Spotify using facebook. Every time I try it simply shakes a bit and says incorrect password or username. Now, I am already logged into facebook, so it doesn't make sense to me. I have also tried to Sign Up via facebook, but then ...

  • Casual Listener
  • Hi, I cannot login to Spotify using facebook. Every time I try it simply shakes a bit and says incorrect password or username. Now, I am already logged into facebook, so it doesn't make sense to me....
  • sarom058
  • Casual Listener
  • 324 Views
  • 4 replies
  • 0 likes
  • Login
  • 324 Views
  • 4 replies
  • 0 likes

Solved!! Still charged after I cancelled.

I switched my spotify account to my family's plan. I thought I cancelled my old plan, but I was still charged. Is there a way to get a refund?

  • Newbie
  • I switched my spotify account to my family's plan. I thought I cancelled my old plan, but I was still charged. Is there a way to get a refund?
  • Maxim
  • Spotify Star
  • 238 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 238 Views
  • 1 replies
  • 0 likes