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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • Piotrek
  • Music Fan
  • 251686 Views
  • 450 replies
  • 29 likes
  • Account
    Free
  • 251686 Views
  • 450 replies
  • 29 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Roadie
  • 12817 Views
  • 6 replies
  • 11 likes
  • Security
  • 12817 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • devel
  • Visitor
  • 527719 Views
  • 989 replies
  • 113 likes
  • Account
  • 527719 Views
  • 989 replies
  • 113 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 127794 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 127794 Views
  • 74 replies
  • 12 likes

Facebook

I had deactivated my facebook account and when I logged into Spotify it reactivated my facebook account. How do I stop that from happening?

  • Newbie
  • I had deactivated my facebook account and when I logged into Spotify it reactivated my facebook account.  How do I stop that from happening?
  • Maxim
  • Spotify Star
  • 243 Views
  • 1 replies
  • 0 likes
  • Account
  • 243 Views
  • 1 replies
  • 0 likes

Changing Account details (e-mail, password)

Okay, so here's my issue: I have a Spotify account that I created before they merged with Facebook, with an e-mail address that I no longer have accress to, and cannot regain access to. I want to change the e-mail address on the account, but I can't ...

  • Casual Listener
  • Okay, so here's my issue: I have a Spotify account that I created before they merged with Facebook, with an e-mail address that I no longer have accress to, and cannot regain access to. I want to cha...
  • roderickensley
  • Newbie
  • 304 Views
  • 2 replies
  • 0 likes
  • 304 Views
  • 2 replies
  • 0 likes

Superuser Contribution Need Help with billing and only replies I get are surveys

I have been double charged for about a year. I recently noticed it because I canceled my account I use and still was charged 9.99 on the 27th. I pulled my statements and it looks like I been gettign double charged since last year and completely have ...

  • Casual Listener
  • I have been double charged for about a year. I recently noticed it because I canceled my account I use and still was charged 9.99 on the 27th. I pulled my statements and it looks like I been gettign ...
  • mclerico83
  • Casual Listener
  • 255 Views
  • 2 replies
  • 0 likes
  • Account
    Subscription
  • 255 Views
  • 2 replies
  • 0 likes

I need help!

I need help two months ago as he was leaving spotify premium hired nine pesos and I carried him to the Blast and and check if I have any additional how much and I have none I can do?

  • Casual Listener
  • I need help two months ago as he was leaving spotify premium hired nine pesos and I carried him to the Blast and and check if I have any additional how much and I have none I can do?
  • kikiruAU10
  • Casual Listener
  • 268 Views
  • 4 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 268 Views
  • 4 replies
  • 0 likes

it does not work!

After downloading the premium version, I cannot listen to any track! if I click on a track it immediately goes to the next one and so on!!!I am pissed off and I want to cancel immediately but I cannot find how in the web!... anyone can let me know ho...

  • Casual Listener
  • After downloading the premium version, I cannot listen to any track! if I click on a track it immediately goes to the next one and so on!!! I am pissed off and I want to cancel immediately but I can...
  • mzwagemakers
  • Roadie
  • 221 Views
  • 3 replies
  • 0 likes
  • Account
  • 221 Views
  • 3 replies
  • 0 likes

Solved!! Changing countries

I currently live in Mexico City, Mexico. I was wondering if i bought spotify premium here in Mexcio, will i still be able to use spotify premium when i travel to the United States. I would greatly appreciate if someone could answer as soon as possibl...

  • Regular
  • I currently live in Mexico City, Mexico. I was wondering if i bought spotify premium here in Mexcio, will i still be able to use spotify premium when i travel to the United States. I would greatly ap...
  • Bittencourt
  • Spotify Star
  • 523 Views
  • 5 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 523 Views
  • 5 replies
  • 0 likes

How do I get the student discount if I already paid for premium?

I tried signing for the student discount premium even though I already have premium but PayPal isn't an option for the student discount (even though it's the option I'm currently using for regular premium). How do I upgrade my current premium to the ...

  • Newbie
  • I tried signing for the student discount premium even though I already have premium but PayPal isn't an option for the student discount (even though it's the option I'm currently using for regular pr...
  • Astame
  • Community Legend
  • 202 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 202 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Vodafone + Spotify Premium

Hello Spotify Community, I really hope someone can help me.Less then a month ago I activated "Vodafone Under 30" (Italy) that included a year of free Spotify Premium.Everything was perfect until a switchboard operator from Vodafone deactivated by mis...

  • Visitor
  • Hello Spotify Community, I really hope someone can help me. Less then a month ago I activated "Vodafone Under 30" (Italy) that included a year of free Spotify Premium. Everything was perfect until ...
  • user-removed
  • Not applicable
  • 652 Views
  • 2 replies
  • 0 likes
  • Premium
  • 652 Views
  • 2 replies
  • 0 likes

Upgraded to premium, but most devices are still on free

I've upgraded to premium on my iPhone, but on my computer, my account still says that I'm on the free version, and I'm seeing and hearing ads. I've tried logging out, and back in - doesn't help. I've tried uninstalling and reinstalling - doesn't help...

  • Visitor
  • I've upgraded to premium on my iPhone, but on my computer, my account still says that I'm on the free version, and I'm seeing and hearing ads. I've tried logging out, and back in - doesn't help. I've...
  • Maxim
  • Spotify Star
  • 283 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 283 Views
  • 1 replies
  • 0 likes

Cancelling subscription trouble

'm trying to to cancel my premium subscription. I have the app on my iPhone so have been trying to cancel it through my subscriptions on Apple, to which it's not appearing on there. I've then tried to cancel it through the website - when I've logged ...

  • Visitor
  • 'm trying to to cancel my premium subscription. I have the app on my iPhone so have been trying to cancel it through my subscriptions on Apple, to which it's not appearing on there. I've then tried t...
  • Maxim
  • Spotify Star
  • 169 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 169 Views
  • 1 replies
  • 0 likes

Restricted access

Maximum number of downloads reached?? I do not have 10,000 songs.

  • Casual Listener
  • Maximum number of downloads reached?? I do not have 10,000 songs.
  • Maxim
  • Spotify Star
  • 382 Views
  • 3 replies
  • 0 likes
  • Premium
  • 382 Views
  • 3 replies
  • 0 likes

my account has been hacked!

Hi all, my account has been recently been hacked. basicaly, i can enter my account using my facebook account, but if i go into the profile, another email adress is there. and if i try to change the email back to mine, it ask for the password and it s...

  • Casual Listener
  • Hi all,  my account has been recently been hacked. basicaly, i can enter my account using my facebook account, but if i go into the profile, another email adress is there. and if i try to chang...
  • froggzy
  • Casual Listener
  • 370 Views
  • 4 replies
  • 0 likes
  • Account
  • 370 Views
  • 4 replies
  • 0 likes

Spotify Family ? Help !

Hello, I'm french, and I want too suscribe to Sootify Family.But, In don't know, I will pay my premium account + premium family ?So 9,99 + 14,99 Or just the premium family ?Thanks and sorry for errors

  • Newbie
  • Hello, I'm french, and I want too suscribe to Sootify Family. But, In don't know, I will pay my premium account + premium family ? So 9,99 + 14,99  Or just the premium family ? Thanks and so...
  • MattSuda
  • Spotify Star
  • 324 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 324 Views
  • 2 replies
  • 0 likes

Help please

I have premium, I haven't been able to find my play lists or log in so I made a new username and password because it says there's nothing linked to the one I put in the username area . I pay , it comes out of my account i need someone to help me.

  • Newbie
  • I have premium, I haven't been able to find my play lists or log in so I made a new username and password because it says there's nothing linked to the one I put in the username area . I pay , it com...
  • mzwagemakers
  • Roadie
  • 143 Views
  • 1 replies
  • 0 likes
  • Account
  • 143 Views
  • 1 replies
  • 0 likes

Changing Email Address That Account is Linked To

Hello all, Not sure if you can help me. I'm not sure how or when this was done because I've always just logged in via facebook, but recently, due to career pursuits, I've decided to indefinitely deactivate my facebook. This obviously logged me out of...

  • Newbie
  • Hello all,   Not sure if you can help me.  I'm not sure how or when this was done because I've always just logged in via facebook, but recently, due to career pursuits, I've decided to in...
  • mzwagemakers
  • Roadie
  • 301 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
  • 301 Views
  • 1 replies
  • 0 likes

Account

On the app it just says I have the free trial but when I go online it says I have premium. I paid for premium and everything went through but can't get it on my phone on the app. Tried deleting and re downloading the app and logging in and out but no...

  • Casual Listener
  • On the app it just says I have the free trial but when I go online it says I have premium. I paid for premium and everything went through but can't get it on my phone on the app. Tried deleting and r...
  • missy5875
  • Casual Listener
  • 211 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 211 Views
  • 2 replies
  • 0 likes

Useless product?

I have been using spotify for years now and after logging in today i found that my playlists are gone and my payment info is gone and now its saying i have to start from the beginning. Is there any way to recover my information? Where did it go in th...

  • Newbie
  • I have been using spotify for years now and after logging in today i found that my playlists are gone and my payment info is gone and now its saying i have to start from the beginning. Is there any w...
  • anjieeeeeeeeee
  • Roadie
  • 191 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Security
  • 191 Views
  • 1 replies
  • 0 likes

Someone stole my spotify premium account.

So i have had spotify premium for like 6 or 7 months and yesterday when i logged in, i saw that someone was using it on a device that is unfamiliar to me. I've tried to change my password and everything, but it doesnt help, is there anything i could ...

  • Newbie
  • So i have had spotify premium for like 6 or 7 months and yesterday when i logged in, i saw that someone was using it on a device that is unfamiliar to me. I've tried to change my password and everyth...
  • lela_hope
  • Newbie
  • 555 Views
  • 5 replies
  • 2 likes
  • Account
    Other
  • 555 Views
  • 5 replies
  • 2 likes

Renewed subscription through iTunes subscription menu, no receipt

I've used Spotify in the past, and have payed for premium regularly. However, recently I didn't have the iTunes credit to keep supporting it, so the subscription was cancelled. I got enough iTunes credit today and went to my apple id subscriptions me...

  • Casual Listener
  • I've used Spotify in the past, and have payed for premium regularly. However, recently I didn't have the iTunes credit to keep supporting it, so the subscription was cancelled. I got enough iTunes cr...
  • anjieeeeeeeeee
  • Roadie
  • 166 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 166 Views
  • 1 replies
  • 0 likes

Cargo por Plan Familiar

Intenté sucribirme al plan familiar, se hizo el cargo a la tarjeta pero sigo en cuenta gratis! Cómo lo soluciono???

  • Newbie
  • Intenté sucribirme al plan familiar, se hizo el cargo a la tarjeta pero sigo en cuenta gratis! Cómo lo soluciono???
  • osornios
  • Spotify Star
  • 189 Views
  • 1 replies
  • 1 likes
  • Premium
  • 189 Views
  • 1 replies
  • 1 likes