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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

hinika

Newbie

285714 Views

529 replies

34 likes

Account
Free
  • 285714 Views
  • 529 replies
  • 34 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

Babyodaa

Roadie

13586 Views

6 replies

11 likes

Security
  • 13586 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

1r0nm0nk3y

Casual Listener

539569 Views

990 replies

114 likes

Account
  • 539569 Views
  • 990 replies
  • 114 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

129530 Views

74 replies

12 likes

Account
Login
Premium
  • 129530 Views
  • 74 replies
  • 12 likes

Superuser Contribution Spotify account

Cannot remember my gmail account name, made one for another 30 day free trial before upgrading to premium, no luck finding out the email address through gmail or Spotify but still paying monthly subscription fee while I cannot access my account, what...

Newbie

Cannot remember my gmail account name, made one for another 30 day free trial before upgrading to premium, no luck finding out the email address through gmail or Spotify but still paying monthly subs...

Alejandro_C

Spotify Legend

225 Views

1 replies

0 likes

Account
Login
Premium
Subscription
  • 225 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cobrança indevida

Cancelei minha assinatura em maio e continuo recebendo a cobrança. Como proceder?

Newbie

Cancelei minha assinatura em maio e continuo recebendo a cobrança. Como proceder?

Alejandro_C

Spotify Legend

214 Views

1 replies

0 likes

Account
  • 214 Views
  • 1 replies
  • 0 likes

Superuser Contribution 7 day free trial help

HiI took up the free trial and down loaded my music so i could play it off line. 1.6G later and none of the music is available to play.I have play when off line turned kn. Any other thoughts?

Casual Listener

Hi I took up the free trial and down loaded my music so i could play it off line. 1.6G later and none of the music is available to play. I have play when off line turned kn. Any other thoughts?

Bjs1002

Casual Listener

214 Views

3 replies

0 likes

Free
Premium
  • 214 Views
  • 3 replies
  • 0 likes

Superuser Contribution How to pay Spotify on my Iphone? Using the ITunes card

I'm having lots of trouble trying to pay for Spotify using the app, (I'm only 16) so please help, once you downgrade, how to log in back to Premium on the Iphone itself??

Newbie

I'm having lots of trouble trying to pay for Spotify using the app, (I'm only 16) so please help, once you downgrade, how to log in back to Premium on the Iphone itself??

Alejandro_C

Spotify Legend

608 Views

1 replies

0 likes

Premium
Subscription
  • 608 Views
  • 1 replies
  • 0 likes

Solved!! 3 months for 9,99 € BUG ?

Hey Guys ,last month i saw an offer that spotify premium is for 3 months "free" to the price for 9,99€ (in Germany ) so i decided to get this offer .... i payed that with a paysafe card .My problem is that i just get 1 month premium ?! can anybody he...

Casual Listener

Hey Guys , last month i saw an offer that spotify premium is for 3 months "free" to the price for 9,99€ (in Germany ) so i decided to get this offer .... i payed that with a paysafe card . My probl...

TraylIce

Casual Listener

325 Views

2 replies

0 likes

Other
Premium
  • 325 Views
  • 2 replies
  • 0 likes

Superuser Contribution Me estan cobrando premium sin serlo

Antes yo era premium, pero llevan un tiempo cobrandome premium sin yo serlo, reviso mis cuentas y en ninguna soy premium.Ayuda.

Newbie

Antes yo era premium, pero llevan un tiempo cobrandome premium sin yo serlo, reviso mis cuentas y en ninguna soy premium. Ayuda.

Alejandro_C

Spotify Legend

170 Views

1 replies

0 likes

Premium
  • 170 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Premium Vodafone

Buenos días, activé la promoción de 6 meses de spotify premium con vodafone y solo me han activado 1 mes. Acabo de hablar con ellos y dicen que está todo en orden y la activació se realizó correctamente.

Newbie

Buenos días, activé la promoción de 6 meses de spotify premium con vodafone y solo me han activado 1 mes. Acabo de hablar con ellos y dicen que está todo en orden y la activació se realizó correctame...

Alejandro_C

Spotify Legend

228 Views

1 replies

0 likes

Premium
Subscription
  • 228 Views
  • 1 replies
  • 0 likes

Superuser Contribution Soucis invitation Spotify Family

bonjour, j'ai un soucis avec le spotify family, j'ai su inviter mon fils avec son adresse mail mais ce n'est pas le cas de ma compagne, j'ai bon l'inviter mais elle ne reçoit pas le mail avec le code sur sa messagerie outlookque faire ?? si qqn a déj...

Newbie

bonjour,  j'ai un soucis avec le spotify family, j'ai su inviter mon fils avec son adresse mail mais ce n'est pas le cas de ma compagne, j'ai bon l'inviter mais elle ne reçoit pas le mail avec ...

Alejandro_C

Spotify Legend

742 Views

1 replies

0 likes

Premium
  • 742 Views
  • 1 replies
  • 0 likes

Superuser Contribution Mistaken entering cash nominal to get premium spotify

I have mistaken entering a cash nominal when I transfered money on atm to get premium spotify, will that money back to my bank account or my money can't back to my account?Please help

Newbie

I have mistaken entering a cash nominal when I transfered money on atm to get premium spotify, will that money back to my bank account or my money can't back to my account? Please help

Alejandro_C

Spotify Legend

173 Views

1 replies

0 likes

Account
Premium
Subscription
  • 173 Views
  • 1 replies
  • 0 likes

Superuser Contribution account and email adress

Hi everyone,Canisius change my email adress to another when I already had an account with this email but I quit the old one and deleted it...long story. ..but is it possible?

Newbie

Hi everyone, Canisius change my email adress to another when I already had an account with this email but I quit the old one and deleted it...long story. ..but is it possible?

Alejandro_C

Spotify Legend

194 Views

1 replies

0 likes

Account
  • 194 Views
  • 1 replies
  • 0 likes

Superuser Contribution Change e-mail and password via Facebook

I wanted to change e-mail and password on my Spotify since its been a long time since I created the account and the e-mail address is no longer in use and I can't remember the password. I've connected it through Facebook, and when I tried to reset it...

Newbie

I wanted to change e-mail and password on my Spotify since its been a long time since I created the account and the e-mail address is no longer in use and I can't remember the password. I've connecte...

Alejandro_C

Spotify Legend

172 Views

1 replies

0 likes

Premium
  • 172 Views
  • 1 replies
  • 0 likes

Superuser Contribution My credit card is stolen

Hi!I purchased premium spotify account that first 3 months 0.99 Turkish Lira, then every month 9.99 Turkish lira. But my credit card was stolen yesterday. I canceled my card. I have just used premium for 1 month. Unfortunately, I cant use free 2 mont...

Newbie

Hi! I purchased premium spotify account that first 3 months 0.99 Turkish Lira, then every month 9.99 Turkish lira.  But my credit card was stolen yesterday. I canceled my card. ...

Alejandro_C

Spotify Legend

267 Views

1 replies

0 likes

Account
Premium
  • 267 Views
  • 1 replies
  • 0 likes

Superuser Contribution Contratei uma promoção de 3 meses como premium e no primeiro mês a conta passou para free

contratei Uma Promoção de 3 meses e when completou o preimeiro Mês uma Conta voltou a Ser livre!ja sai da Conta instalei e desistalei o aplicativo e nada. Fui Informado Que a Promoção seria comeu 30/06/2016, e meu Pagamento foi Confirmado no dia 25/0...

Visitor

contratei Uma Promoção de 3 meses e when completou o preimeiro Mês uma Conta voltou a Ser livre! ja sai da Conta instalei e desistalei o aplicativo e nada. Fui Informado Que a Promoção seria comeu 3...

Alejandro_C

Spotify Legend

241 Views

1 replies

0 likes

Account
  • 241 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify con facebook

Hola, tengo un inconveniente y es que anteriormente tenía una cuenta Spotify gratis, pero al tiempo cree otra cuenta premium mi cuenta anterior esta enlazada con facebook quiero desenlazar esa vieja y enlazar la nueva pero me ha dado mucha agua a beb...

Newbie

Hola, tengo un inconveniente y es que anteriormente tenía una cuenta Spotify gratis, pero al tiempo cree otra cuenta premium mi cuenta anterior esta enlazada con facebook quiero desenlazar esa vieja ...

Alejandro_C

Spotify Legend

181 Views

1 replies

0 likes

Other
Subscription
  • 181 Views
  • 1 replies
  • 0 likes

Superuser Contribution canjear plan familiar

Tenia el plan Premium y mi madre decidió pagar por un plan familiar. Me mandó el link para canjear la cuenta y ahora me dice que no puedo porque supuestamente ya soy un miembro de ese (u otro) plan familiar. Y NO SOY PARTE DE NINGUN PLAN FAMILIAR, SO...

Newbie

Tenia el plan Premium y mi madre decidió pagar por un plan familiar. Me mandó el link para canjear la cuenta y ahora me dice que no puedo porque supuestamente ya soy un miembro de ese (u otro) p...

Alejandro_C

Spotify Legend

298 Views

1 replies

0 likes

Account
  • 298 Views
  • 1 replies
  • 0 likes

Spotify stole my money!!!

I payed for the student subscription, and it said an error occurred after I put in my college information, and now I'm sitting here with no premium and my money is gone. Can someone please help?????

Newbie

I payed for the student subscription, and it said an error occurred after I put in my college information, and now I'm sitting here with no premium and my money is gone. Can someone please help?????

Maxim

Spotify Star

166 Views

1 replies

0 likes

Premium
  • 166 Views
  • 1 replies
  • 0 likes

Superuser Contribution Playlist renamed and gone. Help me find it please.

Found a wonderfull playlist, that life itself. Now when i logg on its a new list instead of mine, calld Eric Prytz Guest List and is full of despicable music. I Cant find the old one, cant find any of the songs. How do i go back in time to fill the v...

Newbie

Found a wonderfull playlist, that life itself. Now when i logg on its a new list instead of mine, calld Eric Prytz Guest List and is full of despicable music. I Cant find the old one, cant find ...

Alejandro_C

Spotify Legend

163 Views

1 replies

0 likes

Account
Other
Subscription
  • 163 Views
  • 1 replies
  • 0 likes

Superuser Contribution Actualizar a Premium por oferta Vodafone

ola. He activado a traves de vodafone los 3 meses de suscripcion gratuita a premium pero no puedo utilizarlo porque ya tengo el email registrado y la version free establecida.Me han dicho en Vodafone que tengo que darme de baja del spotify free que t...

Newbie

ola. He activado a traves de vodafone los 3 meses de suscripcion gratuita a premium pero no puedo utilizarlo porque ya tengo el email registrado y la version free establecida. Me han dicho en Vodafo...

Alejandro_C

Spotify Legend

504 Views

1 replies

0 likes

Premium
  • 504 Views
  • 1 replies
  • 0 likes

Solved!! Zero amount credit on my account from Spotify

Hello. I amended my payment mechanism from a credit card to a debit card. This seems to have caused a credit for a zero amount to be generated to my bank account. Can you explain how this is happening please ?

Casual Listener

Hello. I amended my payment mechanism from a credit card to a debit card. This seems to have caused a credit for a zero amount to be generated to my bank account. Can you explain how this is happenin...

AllyDick

Casual Listener

693 Views

4 replies

0 likes

Account
Other
Subscription
  • 693 Views
  • 4 replies
  • 0 likes