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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • facemat
  • Newbie
  • 154345 Views
  • 174 replies
  • 12 likes
  • Account
    Free
  • 154345 Views
  • 174 replies
  • 12 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ribezaz
  • Spotify Star
  • 10520 Views
  • 3 replies
  • 9 likes
  • Security
  • 10520 Views
  • 3 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • OlehKarasov
  • Casual Listener
  • 505371 Views
  • 985 replies
  • 112 likes
  • Account
  • 505371 Views
  • 985 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 124245 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 124245 Views
  • 74 replies
  • 12 likes

Solved!! ¿Cómo desactivar mi cuenta de Facebook y vincular un nuevo mail?

Hola, Tengo una cuenta de Facebook y quiero cerrarla, para eso necesito cambiar mi usuario de Facebook a un mail nuevo para no perder las listas. ¿ Cómo puedo sacar la cuenta de facebook y poner otro usuario? Saludos,

  • Casual Listener
  • Hola,   Tengo una cuenta de Facebook y quiero cerrarla, para eso necesito cambiar mi usuario de Facebook a un mail nuevo para no perder las listas. ¿ Cómo puedo sacar la cuenta de facebook y...
  • marianeon1243
  • Newbie
  • 1236 Views
  • 4 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 1236 Views
  • 4 replies
  • 0 likes

Abroad for 14days

I might have started using spotify while I was overseas and now that I am back, I am not allowed to login. And am prompted that I can only use spotify abroad for 14days. I sign up using my facebook account. Kindly advice.

  • Newbie
  • I might have started using spotify while I was overseas and now that I am back, I am not allowed to login. And am prompted that I can only use spotify abroad for 14days. I sign up using my faceb...
  • Maxim
  • Spotify Star
  • 173 Views
  • 1 replies
  • 0 likes
  • 173 Views
  • 1 replies
  • 0 likes

Recently played showes music I have not played

Is it possible for two accounts to get mixed up? The last week my Spotify has started showing music I have not played in the recently played list. There are also some playlists now that I have not added...

  • Casual Listener
  • Is it possible for two accounts to get mixed up? The last week my Spotify has started showing music I have not played in the recently played list. There are also some playlists now that I have not ad...
  • Maxim
  • Spotify Star
  • 151 Views
  • 1 replies
  • 0 likes
  • Account
  • 151 Views
  • 1 replies
  • 0 likes

Solved!! Spotify family cheaper with free months of spotify premium?

Hello!I recently upgraded my spotify premium account to a spotify family account where we are three persons who share the payment. We recently also got a new broadband from telia where they gave us 3 months of spotify premium. Is it possible to get t...

  • Casual Listener
  • Hello! I recently upgraded my spotify premium account to a spotify family account where we are three persons who share the payment. We recently also got a new broadband from telia where they gave us...
  • atQuint
  • Casual Listener
  • 353 Views
  • 2 replies
  • 1 likes
  • Account
    Premium
  • 353 Views
  • 2 replies
  • 1 likes

I closed my Facebook account, how can i convert my premium account to a new one?

I have been using Spotify for a while as a premium user. I needed to close my Facebook account and then when ı tried to log in with same mail i was shocked. All lists are gone and many advertisements plays and more =))I want to listen my playlists wi...

  • Newbie
  • I have been using Spotify for a while as a premium user. I needed to close my Facebook account and then when ı tried to log in with same mail i was shocked. All lists are gone and many advertisements...
  • Astame
  • Community Legend
  • 193 Views
  • 1 replies
  • 0 likes
  • Account
  • 193 Views
  • 1 replies
  • 0 likes

Solved!! How many days of my subscription do i have left?

I was wondering if there is any way to check how many days left of a subscription I have left, and if so how do I check?

  • Newbie
  • I was wondering if there is any way to check how many days left of a subscription I have left, and if so how do I check?
  • LordRollin
  • Community Legend
  • 35607 Views
  • 1 replies
  • 2 likes
  • 35607 Views
  • 1 replies
  • 2 likes

Im not abroad

I live in Hawaii and I've been traveling visiting California but it says that you can't play abroad for over 14 days but Hawaii is in the US? It wont let me log into my account

  • Newbie
  • I live in Hawaii and I've been traveling visiting California but it says that you can't play abroad for over 14 days but Hawaii is in the US? It wont let me log into my account
  • Maxim
  • Spotify Star
  • 187 Views
  • 1 replies
  • 0 likes
  • Account
  • 187 Views
  • 1 replies
  • 0 likes

Want access to my old spotify account

I would love to transfer all my playlists that I have on my old spotify account to my new one. The problem is that I don't remember my password, and the e-mail that I registerd my old account with has been expired.

  • Newbie
  • I would love to transfer all my playlists that I have on my old spotify account to my new one. The problem is that I don't remember my password, and the e-mail that I registerd my old account with ha...
  • Hubo
  • Community Legend
  • 181 Views
  • 1 replies
  • 0 likes
  • Account
  • 181 Views
  • 1 replies
  • 0 likes

demand spotify Premium

Hi spotifyi have a demand about spotify premium abonnementis the spotify premium abonnement monthly terminablei hope it i soon answer from you too may receivewith friendly greeting Anjo the Clerk

  • Newbie
  • Hi spotify i have a demand about spotify premium abonnement is the spotify premium abonnement monthly terminable i hope it i soon answer from you too may receive with friendly greeting Anjo the C...
  • Hubo
  • Community Legend
  • 250 Views
  • 1 replies
  • 0 likes
  • Premium
  • 250 Views
  • 1 replies
  • 0 likes

help

about a month ago i changed my spotify premium account to a spotify family account. but now spotify charges me twice a month (once 15 euros and once 10 euros). i didnt pay the 10 euros and now all the accounts on my family account arent premium anymo...

  • Newbie
  • about a month ago i changed my spotify premium account to a spotify family account. but now spotify charges me twice a month (once 15 euros and once 10 euros). i didnt pay the 10 euros and now all th...
  • Maxim
  • Spotify Star
  • 120 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Other
    Premium
    Subscription
  • 120 Views
  • 1 replies
  • 0 likes

Paying for Premium, account says free

Hi, Each month £9.99 comes out of my bank account, I want to cancel it. My account however says free so I can't. How do I cancel it?

  • Casual Listener
  • Hi,    Each month £9.99 comes out of my bank account, I want to cancel it.    My account however says free so I can't.  How do I cancel it? 
  • Maxim
  • Spotify Star
  • 311 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 311 Views
  • 3 replies
  • 0 likes

Payment details, e-mail spam?

Hi I just received an e-mail from (..)@spocustom.se telling me in swedish, that they cannot withdraw money from my debet card. I find this strange since last payment was July 16th and I have seen it been withdrawn from my bank. They are telling me to...

  • Newbie
  • Hi   I just received an e-mail from (..)@spocustom.se telling me in swedish, that they cannot withdraw money from my debet card. I find this strange since last payment was July 16th and I have...
  • Maxim
  • Spotify Star
  • 278 Views
  • 1 replies
  • 0 likes
  • Account
  • 278 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cant log from my phone (sumsung 5)

Hello! I can't log in from my phone (sumsung). It gives me the error message that the user name and password is incorrect (not true at all). Changed the password, reinstalled the app, no problem login in from the computer or phone browser but I can't...

  • Casual Listener
  • Hello! I can't log in from my phone (sumsung). It gives me the error message that the user name and password is incorrect (not true at all). Changed the password, reinstalled the app, no problem logi...
  • MaryC1
  • Spotify Legend
  • 223 Views
  • 3 replies
  • 0 likes
  • Login
  • 223 Views
  • 3 replies
  • 0 likes

My account logged out by itself on my phone now all my downloads have disappeared! Any ideas?

My account logged out of my phone by itself and now all my music has disappeared!! Anyone have any ideas please?

  • Newbie
  • My account logged out of my phone by itself and now all my music has disappeared!! Anyone have any ideas please?
  • Joe
  • Community Legend
  • 178 Views
  • 2 replies
  • 0 likes
  • 178 Views
  • 2 replies
  • 0 likes

Paguei o boleto, recebi o email de confirmação mas continuo free.

Alguém ai já tem uma solução pra esse problema? O aplicativo é bom até demais, mas esses problemas com a premium account estão sendo muito chatos. (Já desinstalei e instalei o aplicativo de novo e nada).

  • Casual Listener
  • Alguém ai já tem uma solução pra esse problema? O aplicativo é bom até demais, mas esses problemas com a premium account estão sendo muito chatos. 😕   (Já desinstalei e instalei o aplicativo ...
  • tiorocco
  • Casual Listener
  • 158 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Premium
  • 158 Views
  • 1 replies
  • 0 likes

Superuser Contribution Linking to Facebook

I am trying to share songs i play on Spotify on my Facebook page. When i do it asks me to change the settings to linnk Facebook with Spotify. When i put the details in and save the screen still shows Connect to facebook. When i try again it says my f...

  • Casual Listener
  • I am trying to share songs i play on Spotify on my Facebook page. When i do it asks me to change the settings to linnk Facebook with Spotify. When i put the details in and save the screen still shows...
  • phantomfears
  • Casual Listener
  • 298 Views
  • 2 replies
  • 0 likes
  • Account
  • 298 Views
  • 2 replies
  • 0 likes

changed my phone lost my playlists and premium

Hi changed my phone from sony z3 to sony z5 premium but lost a lot of songs and the spotify premium it asked me to start a free trial on premium how do i get mt premium back and my playlists?

  • Newbie
  • Hi changed my phone from sony z3 to sony z5 premium but lost a lot of songs and the spotify premium it asked me to start a free trial on premium how do i get mt premium back and my playlists?
  • user-removed
  • Not applicable
  • 1847 Views
  • 4 replies
  • 0 likes
  • Premium
  • 1847 Views
  • 4 replies
  • 0 likes

Access to profile

hello I have the account , I can get into the app , but I can not get into the profile to activate spotify premium . can you help me thank you very much .

  • Regular
  • hello I have the account , I can get into the app , but I can not get into the profile to activate spotify premium . can you help me thank you very much .
  • Filippo04
  • Regular
  • 391 Views
  • 6 replies
  • 0 likes
  • Account
  • 391 Views
  • 6 replies
  • 0 likes

spam in Spotifys name

Just want to say I just got this - seconds after a bona fine mail from Spotify. Needless to say I didn't open it but it should be in Spotifys interest to act or comment.."God morgon,Vi kunde inte behandla din betalning och har därför pausat prenumera...

  • Newbie
  • Just want to say I just got this - seconds after a bona fine mail from Spotify. Needless to say I didn't open it but it should be in Spotifys interest to act or comment.. "God morgon, Vi kunde ...
  • Hubo
  • Community Legend
  • 209 Views
  • 1 replies
  • 0 likes
  • Security
  • 209 Views
  • 1 replies
  • 0 likes

Solved!! Cant change my email address and can't contact Spoitfy.

Hi! I had a spotify premium account which i shared with an ex boyfriend but it saved under his address so we technically shared the same spotify account for a while. I then had to sign up for a new premium account which i sign in through facebook but...

  • Newbie
  • Hi!   I had a spotify premium account which i shared with an ex boyfriend but it saved under his address so we technically shared the same spotify account for a while. I then had to sign up fo...
  • Maxim
  • Spotify Star
  • 403 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
  • 403 Views
  • 1 replies
  • 0 likes