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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Accounts

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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 420755 Views
  • 965 replies
  • 108 likes
  • Account
  • 420755 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1186159 Views
  • 119 replies
  • 116 likes
  • Account
  • 1186159 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • twiggypopclaudia
  • Visitor
  • 103349 Views
  • 69 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103349 Views
  • 69 replies
  • 10 likes

Spotify premium for family

Hello I had a question for you all today, I have custody of my children 50% of the time. Your terms for a family plan requires family plan members reside at the same residence. Does having my children 50% of the time comply with your terms of use?

  • Newbie
  • Hello I had a question for you all today, I have custody of my children 50% of the time.  Your terms for a family plan requires family plan members reside at the same residence.   Does...
  • Maxim
  • Spotify Star
  • 146 Views
  • 1 replies
  • 0 likes
  • 146 Views
  • 1 replies
  • 0 likes

Unable to log in

I went into the app on my android tablet to discover I had been logged out. I've tried logging back in and it keeps saying that either my username or password are incorrect. I've tried to reset my password and while it worked and logged me in on the ...

  • Casual Listener
  • I went into the app on my android tablet to discover I had been logged out. I've tried logging back in and it keeps saying that either my username or password are incorrect. I've tried to reset my pa...
  • beautyhasherway
  • Casual Listener
  • 367 Views
  • 6 replies
  • 0 likes
  • Login
  • 367 Views
  • 6 replies
  • 0 likes

Cancel Premium for Family

Dear Spotify, I accidentally created a Premium for Family. I actually wanted to join my Family but I did something wrong. I had Premium before but I canceled it to join my Family. What can I do to cancel this Premium for Family. I cannot see any opti...

  • Casual Listener
  • Dear Spotify,   I accidentally created a Premium for Family. I actually wanted to join my Family but I did something wrong. I had Premium before but I canceled it to join my Family. What can I...
  • Maxim
  • Spotify Star
  • 121 Views
  • 1 replies
  • 0 likes
  • Account
    Other
  • 121 Views
  • 1 replies
  • 0 likes

Mudança de plano

me inscrevi em um plano premiun e mudei, fui convidada para participar de um familiar e depois tentei cancelar a minha conta premiun preciso saber se deu certo o cancelamento.nome de ususario vanessaapostoloarquitetura. VAnessa Apóstolo

  • Casual Listener
  • me inscrevi em um plano premiun e mudei,  fui convidada para participar de um familiar e depois tentei cancelar a  minha conta premiun preciso saber se deu certo o cancelamento. nome ...
  • vanessaapostolo
  • Casual Listener
  • 182 Views
  • 2 replies
  • 0 likes
  • Account
  • 182 Views
  • 2 replies
  • 0 likes

If I start my subscription today, do I get charged today of in a month's time?

If I start my subscription today, do I get charged today of in a month's time? Basically, I want to know when I first get charged. Thanks x

  • Casual Listener
  • If I start my subscription today, do I get charged today of in a month's time? Basically, I want to know when I first get charged. Thanks x
  • dinomight
  • Spotify Star
  • 220 Views
  • 3 replies
  • 0 likes
  • Premium
    Subscription
  • 220 Views
  • 3 replies
  • 0 likes

Family plan

When is the family plan coming to canada? I really want to get a music service app but if spotify wont make their family service avalible for canada I will be forced to join apple music.

  • Casual Listener
  • When is the family plan coming to canada? I really want to get a music service app but if spotify wont make their family service avalible for canada I will be forced to join apple music.
  • Maxim
  • Spotify Star
  • 129 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 129 Views
  • 1 replies
  • 0 likes

Paid for Spotify premium but still no premium service on my account

I paid for Spotify premium, it said my bank was having a bad day, but apparently Spotify wasn't! Because they took my money anyways without giving me a receipt or notification. But my money is gone, I checked my balance before and after, no telephone...

  • Newbie
  • I paid for Spotify premium, it said my bank was having a bad day, but apparently Spotify wasn't! Because they took my money anyways without giving me a receipt or notification. But my money is gone, ...
  • 109 Views
  • 0 replies
  • 0 likes
  • Premium
    Subscription
  • 109 Views
  • 0 replies
  • 0 likes

wrong email

I put in the wrong email and I can not change it because I forgot my password. How can I solve my problem?

  • Newbie
  • I put in the wrong email and I can not change it because I forgot my password. How can I solve my problem?
  • Maxim
  • Spotify Star
  • 138 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 138 Views
  • 1 replies
  • 0 likes

Not able to reset password

I'm trying to reset my password but I am not receiving the email (not in my Junk foleder) when I enter my user ID. I'm guessing I had a keystroke error when I first signed up. How can this be verified?

  • Newbie
  • I'm trying to reset my password but I am not receiving the email (not in my Junk foleder) when I enter my user ID.   I'm guessing I had a keystroke error when I first signed up.   How can...
  • 132 Views
  • 0 replies
  • 0 likes
  • Account
    Login
  • 132 Views
  • 0 replies
  • 0 likes

Cant remember my other account !

I have my Apple ID my Order ID and my Document No. But i still cant find my other accounts because whenever i put sign in on Facebook it goes on my regular account and not on my premium one that im paying for. How can i retrieve my paying accoun? ple...

  • Newbie
  • I have my Apple ID my Order ID and my Document No. But i still cant find my other accounts because whenever i put sign in on Facebook it goes on my regular account and not on my premium one that im p...
  • 135 Views
  • 0 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 135 Views
  • 0 replies
  • 0 likes

Solved!! He perdido la subcripción premium, listas y albumes.

Buenas tardes, tengo una cuenta de de Spotify premium asociada a una tarifa especial de Movistar. Bien, pues hace un par de dias se me desconecto la cuenta, estuvo cierto tiempo sin dejarme ingresar de nuevo y actualmente he perdido la subscripción p...

  • Newbie
  • Buenas tardes, tengo una cuenta de de Spotify premium asociada a una tarifa especial de Movistar. Bien, pues hace un par de dias se me desconecto la cuenta, estuvo cierto tiempo sin dejarme ingresar ...
  • Thelightman07
  • Newbie
  • 350 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Security
    Subscription
  • 350 Views
  • 1 replies
  • 0 likes

Can't log in and not getting emails

I can't log into my account as it is linked to a email that is deactivated so I need toChange my email but I can't log in

  • Newbie
  • I can't log into my account as it is linked to a email that is deactivated so I need to Change my email but I can't log in
  • 103 Views
  • 0 replies
  • 0 likes
  • Account
    Free
  • 103 Views
  • 0 replies
  • 0 likes

My account

I can't access my account

  • Visitor
  • I can't access my account
  • user-removed
  • Not applicable
  • 167 Views
  • 1 replies
  • 0 likes
  • Account
  • 167 Views
  • 1 replies
  • 0 likes

Premium offer not three months?

Hi, I paid for the three months of premium for .99 cents on the the 18/6/16 but they are asking me to pay the full value on the 18/8/16. this is only two months. anyone know why? also, why are there no contact emails for spotify other than this commu...

  • Newbie
  • Hi, I paid for the three months of premium for .99 cents on the the 18/6/16 but they are asking me to pay the full value on the 18/8/16. this is only two months. anyone know why? also, why are there ...
  • 91 Views
  • 0 replies
  • 0 likes
  • Premium
  • 91 Views
  • 0 replies
  • 0 likes

Unsubscribe

Hey, I bought 3 months premium for 0.99€. this offer renews at the end and costs 9.99€, which i dont want. "Your subscription will automatically renew on 9/28/16and you'll be charged 9,99 €" BUT: If I click unsubscribe now will I still have my 3 mont...

  • Casual Listener
  • Hey,   I bought 3 months premium for 0.99€. this offer renews at the end and costs 9.99€, which i dont want.   "Your subscription will automatically renew on 9/28/16and you'll be charge...
  • 156 Views
  • 0 replies
  • 0 likes
  • Account
    Free
    Premium
    Subscription
  • 156 Views
  • 0 replies
  • 0 likes

Can't log in

Hello, I have a problem!I have a spotify account that is premium but it is on a device that recently broke. Due to not being able to access the broken device, I can't get my username or password (which I obviously cant remember). Is there a way to ca...

  • Newbie
  • Hello, I have a problem! I have a spotify account that is premium but it is on a device that recently broke. Due to not being able to access the broken device, I can't get my username or password (w...
  • 236 Views
  • 0 replies
  • 0 likes
  • Login
  • 236 Views
  • 0 replies
  • 0 likes

Changing to Spotify username so as to use it instead of Facebook

How do I change to a Spotify username? I signed up using Facebook, but I want to be able to sign in using just a Spotify username. How do i switch/create a Spotify username

  • Visitor
  • How do I change to a Spotify username? I signed up using Facebook, but I want to be able to sign in using just a Spotify username. How do i switch/create a Spotify username
  • UlrikMersø
  • Newbie
  • 256 Views
  • 3 replies
  • 0 likes
  • Account
    Login
    Security
  • 256 Views
  • 3 replies
  • 0 likes

Not getting Premium....

I've been subscribed to Premium to awhile now, not too sure when, but I'd say over a year. However, since the recent update, my account is no longer a premium account. The last payment to come out of my account was the 30th June. I've tried reinstall...

  • Newbie
  • I've been subscribed to Premium to awhile now, not too sure when, but I'd say over a year. However, since the recent update, my account is no longer a premium account. The last payment to come out of...
  • timmieschaap
  • Composer
  • 143 Views
  • 1 replies
  • 0 likes
  • Premium
  • 143 Views
  • 1 replies
  • 0 likes

can't log in facebook username and passowrd are wrong

hi i sinds a few day's i am automaticly logged off, but now i try to log on whit my facebook acc. and what i always did but now i keep getting the message that my username and/or password are wrong thats on the app.on the desktop site i can log in an...

  • Newbie
  • hi i sinds a few day's i am automaticly logged off, but now i try to log on whit my facebook acc. and what i always did but now i keep getting the message that my username and/or password are wr...
  • 279 Views
  • 0 replies
  • 1 likes
  • Other
  • 279 Views
  • 0 replies
  • 1 likes

I'm not a robot

Does anyone have problem passing the robot test? Each time i finished and passed it (can see the green cross) then i was asked to retake the test again. Thank you first.

  • Newbie
  • Does anyone have problem passing the robot test? Each time i finished and passed it (can see the green cross) then i was asked to retake the test again.   Thank you first.
  • Whatatay
  • Regular
  • 22168 Views
  • 8 replies
  • 0 likes
  • Premium
    Subscription
  • 22168 Views
  • 8 replies
  • 0 likes