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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Accounts

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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 420755 Views
  • 965 replies
  • 108 likes
  • Account
  • 420755 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1186162 Views
  • 119 replies
  • 116 likes
  • Account
  • 1186162 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • twiggypopclaudia
  • Visitor
  • 103349 Views
  • 69 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103349 Views
  • 69 replies
  • 10 likes

Wrong username linked to cell number through Rogers

I stupidly linked my husbands username/password to my sons cell number, now I can't seem to figure out how to fix it. Now I can't fix my husbands account as his username is linked to my son. aaahhh can anyone help?Rogers was NO help when I tried the ...

  • Newbie
  • I stupidly linked my husbands username/password to my sons cell number, now I can't seem to figure out how to fix it. Now I can't fix my husbands account as his username is linked to my son.  aa...
  • Astame
  • Community Legend
  • 154 Views
  • 1 replies
  • 0 likes
  • Login
    Subscription
  • 154 Views
  • 1 replies
  • 0 likes

Solved!! Change Bank Account Direct Debit - got charged full month

Hi there, I wanted to update my bank account, to change my direct debit. It had the text that it'd charge the 0.01 and it actually charged a full month which wasn't returned. My bad too, for thinking the 9.99 would surely be an error, so I shouldn't ...

  • Casual Listener
  • Hi there,   I wanted to update my bank account, to change my direct debit. It had the text that it'd charge the 0.01 and it actually charged a full month which wasn't returned. My bad too, for...
  • osornios
  • Spotify Star
  • 478 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 478 Views
  • 3 replies
  • 0 likes

Can't log in with Facebook

Like many people, I'm having trouble logging in with Facebook. I only use the web player at play.spotify.com on my computer. I've read several threads and nothing seems to work for me. Please help.

  • Visitor
  • Like many people, I'm having trouble logging in with Facebook. I only use the web player at play.spotify.com on my computer. I've read several threads and nothing seems to work for me. Please help.
  • osornios
  • Spotify Star
  • 264 Views
  • 3 replies
  • 0 likes
  • Login
  • 264 Views
  • 3 replies
  • 0 likes

Can't change my region from usa to canada

Had an account in the USA, now back in Canada and want to get premium and can't because the region won't change to canada so it says invalid postal code for my payment.

  • Newbie
  • Had an account in the USA, now back in Canada and want to get premium and can't because the region won't change to canada so it says invalid postal code for my payment.
  • Astame
  • Community Legend
  • 167 Views
  • 1 replies
  • 0 likes
  • Premium
  • 167 Views
  • 1 replies
  • 0 likes

imposible to pay premium for family . I tried with three different credit cards and did not work

First i choosed a 1 month trial for premium for family and I have add other new account to it. But after one week it change to free seesion with advertisement. Then I have tried to updated my account to premium family paying with three diferent credi...

  • Newbie
  • First i choosed a 1 month trial for premium for family and I have add other new account to it. But after one week it change to free seesion with advertisement. Then I have tried to updated my account...
  • Astame
  • Community Legend
  • 151 Views
  • 1 replies
  • 0 likes
  • Premium
  • 151 Views
  • 1 replies
  • 0 likes

Solved!! Wife's Spotify account's country is incorrect and can't join my Family Account!

Hi, My wife and myself have recently moved from Malta to Spain. Upon changing all our active subscriptions to reflect this, I noticed the Family subscription and opted for that. I have set this up on my account (this one) and got her to cancel her su...

  • Casual Listener
  • Hi,   My wife and myself have recently moved from Malta to Spain.   Upon changing all our active subscriptions to reflect this, I noticed the Family subscription and opted for that. I h...
  • qtsohg
  • Casual Listener
  • 654 Views
  • 3 replies
  • 0 likes
  • Account
    Free
    Premium
    Subscription
  • 654 Views
  • 3 replies
  • 0 likes

Solved!! Is this really where I have to come to report fraud?

Noticed I'd been charged £14.99, rather than £9.99 this month.Then noticed I seem to have a family account active with:&listed as being "in my family". They aren't.Password reset and all that, and just off to paypal to reject the payment. *Surely* th...

  • Casual Listener
  • Noticed I'd been charged £14.99, rather than £9.99 this month. Then noticed I seem to have a family account active with: <snip email> & <snip email> listed as being "in my family...
  • goldcd
  • Casual Listener
  • 847 Views
  • 2 replies
  • 0 likes
  • Windows
  • 847 Views
  • 2 replies
  • 0 likes

I canno change country in my settings.

I am sitizen ofUkraine. But when I was registering, i was in working trip in Poland. So spotify for some reasone decide that I am polish, what is not true. Now I back to ukraine and want to loggin to my account. But it gives me an error that my 'coun...

  • Casual Listener
  • I am sitizen ofUkraine. But when I was registering, i was in working trip in Poland. So spotify for some reasone decide that I am polish, what is not true. Now I back to ukraine and want to loggin to...
  • Stevienixxx666
  • Newbie
  • 331 Views
  • 2 replies
  • 0 likes
  • Account
    Login
  • 331 Views
  • 2 replies
  • 0 likes

Can't log in on mobile nor the windows app

I've just changed the password of my account and now won´t allow me to log in on the mobile nor the pc app, buen when I try to log in on the internet browser it logs in, so i don't know what to do 'cuz i dont want to log in using facebook.

  • Newbie
  • I've just changed the password of my account and now won´t allow me to log in on the mobile nor the pc app, buen when I try to log in on the internet browser it logs in, so i don't know what to do 'c...
  • Alejandro_C
  • Spotify Legend
  • 160 Views
  • 1 replies
  • 0 likes
  • Login
  • 160 Views
  • 1 replies
  • 0 likes

two accounts copying playlists

I have two facebook accounts and I want to switch my spotify account over to my other facebook account so I can deactivate my other fb account. How do I transfer my current spotify account to my other fb account?

  • Newbie
  • I have two facebook accounts and I want to switch my spotify account over to my other facebook account so I can deactivate my other fb account. How do I transfer my current spotify account to my othe...
  • RachelPaiva
  • Casual Listener
  • 339 Views
  • 2 replies
  • 1 likes
  • Account
  • 339 Views
  • 2 replies
  • 1 likes

I pay for premium spotify but in the web says free suscription

I am from Argentina and I am paing for premium suscrpition. Today I enter to change it to the family plan and in mi account says that i am not paying. Why? I do not want to pay it again beacuase maybe it will chargeed it both times.

  • Newbie
  • I am from Argentina and I am paing for premium suscrpition. Today I enter to change it to the family plan and in mi account says that i am not paying. Why? I do not want to pay it again beacuase mayb...
  • emirandrw
  • Music Fan
  • 238 Views
  • 1 replies
  • 0 likes
  • Premium
  • 238 Views
  • 1 replies
  • 0 likes

Unexplainable 12.99 EUR bill every month

Hey. I get billed 12.99 EUR every month, but I don't know why. I currently have Spotify Free, and therefore should pay nothing at all. Unless there's an other account attached to my credit card, of course. Could you guys help me finding that out? I s...

  • Casual Listener
  • Hey. I get billed 12.99 EUR every month, but I don't know why. I currently have Spotify Free, and therefore should pay nothing at all. Unless there's an other account attached to my credit card,...
  • Maxim
  • Spotify Star
  • 282 Views
  • 3 replies
  • 0 likes
  • Account
    Subscription
  • 282 Views
  • 3 replies
  • 0 likes

Paying with a "virtual card"

Hi, Here in Brazil our banks let you create a virtual card to shop online. You can create a virtual card bound to your physical main card (new number, cvv and expiration). There's security mesurements you can set like how many purchases can be made i...

  • Newbie
  • Hi,   Here in Brazil our banks let you create a virtual card to shop online.   You can create a virtual card bound to your physical main card (new number, cvv and expiration).   ...
  • 2854 Views
  • 0 replies
  • 2 likes
  • Subscription
  • 2854 Views
  • 0 replies
  • 2 likes

Why do i keep loosing my offline lists?

I keep loosing my offline lists. I got premium. I've been charged and my status is premium. But time to time i need to redownload all my musics to listen to them in offline mod. WHY?!

  • Casual Listener
  • I keep loosing my offline lists. I got premium. I've been charged and my status is premium. But time to time i need to redownload all my musics to listen to them in offline mod. WHY?!
  • emirandrw
  • Music Fan
  • 197 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
  • 197 Views
  • 3 replies
  • 0 likes

resubscribing

I had my iTunes account hooked up to my account and at some stage my iTunes account ran out of funds, so obviously Spotify stopped working too. I have recently put money onto my iTunes account but I can't seem to figure out how to resubscribe to Prem...

  • Newbie
  • I had my iTunes account hooked up to my account and at some stage my iTunes account ran out of funds, so obviously Spotify stopped working too. I have recently put money onto my iTunes account but I ...
  • LordRollin
  • Community Legend
  • 170 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 170 Views
  • 1 replies
  • 0 likes

Can't Pay Family Account With American Express

So I'm trying to upgrade to Spotify Family, but it won't let me use a 4 digit security code. The field says enter 3 or 4 digit codes, but it only takes 3 characters. How do I enter a 4 digit code to pay with AmEx?

  • Casual Listener
  • So I'm trying to upgrade to Spotify Family, but it won't let me use a 4 digit security code. The field says enter 3 or 4 digit codes, but it only takes 3 characters. How do I enter a 4 digit code to ...
  • jmcrausch
  • Newbie
  • 662 Views
  • 4 replies
  • 3 likes
  • Account
    Premium
    Subscription
  • 662 Views
  • 4 replies
  • 3 likes

Gift card

HiI received a gift card, but i can not activate it on the Spotify app because I can only pay with a bank card.What should I do?

  • Newbie
  • Hi I received a gift card, but i can not activate it on the Spotify app because I can only pay with a bank card. What should I do?
  • Maxim
  • Spotify Star
  • 121 Views
  • 1 replies
  • 0 likes
  • Premium
  • 121 Views
  • 1 replies
  • 0 likes

combine Facebook account and normal Spotify account?

I have recently deactivated Facebook which is the account I have paid for Spotify premium on so now when I log into my normal Spotify only account, I'm stuck with the free version again. Is there a way to use my Spotify premium without deactivating m...

  • Newbie
  • I have recently deactivated Facebook which is the account I have paid for Spotify premium on so now when I log into my normal Spotify only account, I'm stuck with the free version again. Is there a w...
  • Maxim
  • Spotify Star
  • 179 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
    Subscription
  • 179 Views
  • 1 replies
  • 0 likes

Solved!! Payment Problem

Hi, I just checked that my Spotify is free account now, but i paid it in 06/2016, in my account settings I saw that they can't identify my payment. I have my CC extract to prove that. I need some help with this, because its paid but its on free becau...

  • Casual Listener
  • Hi, I just checked that my Spotify is free account now, but i paid it in 06/2016, in my account settings I saw that they can't identify my payment. I have my CC extract to prove that.   I need...
  • tonysantos09
  • Casual Listener
  • 333 Views
  • 2 replies
  • 0 likes
  • Account
    Free
    Premium
    Subscription
  • 333 Views
  • 2 replies
  • 0 likes

Solved!! One account with multiple users

Hello,Does anyone know if you can have one spotify account but multiple users??We use spotify in our retail shops so we would need everyone to be able to log in to there own playlist but under one account. Thanks

  • Regular
  • Hello, Does anyone know if you can have one spotify account but multiple users?? We use spotify in our retail shops so we would need everyone to be able to log in to there own playlist but under on...
  • JamesGB
  • Gig Goer
  • 103909 Views
  • 4 replies
  • 0 likes
  • Subscription
  • 103909 Views
  • 4 replies
  • 0 likes