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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • Lils4
  • Newbie
  • 264696 Views
  • 518 replies
  • 34 likes
  • Account
    Free
  • 264696 Views
  • 518 replies
  • 34 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Roadie
  • 13051 Views
  • 6 replies
  • 11 likes
  • Security
  • 13051 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • devel
  • Visitor
  • 529590 Views
  • 989 replies
  • 113 likes
  • Account
  • 529590 Views
  • 989 replies
  • 113 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 128140 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 128140 Views
  • 74 replies
  • 12 likes

Abroad for 14days

I might have started using spotify while I was overseas and now that I am back, I am not allowed to login. And am prompted that I can only use spotify abroad for 14days. I sign up using my facebook account. Kindly advice.

  • Newbie
  • I might have started using spotify while I was overseas and now that I am back, I am not allowed to login. And am prompted that I can only use spotify abroad for 14days. I sign up using my faceb...
  • Maxim
  • Spotify Star
  • 177 Views
  • 1 replies
  • 0 likes
  • 177 Views
  • 1 replies
  • 0 likes

Recently played showes music I have not played

Is it possible for two accounts to get mixed up? The last week my Spotify has started showing music I have not played in the recently played list. There are also some playlists now that I have not added...

  • Casual Listener
  • Is it possible for two accounts to get mixed up? The last week my Spotify has started showing music I have not played in the recently played list. There are also some playlists now that I have not ad...
  • Maxim
  • Spotify Star
  • 163 Views
  • 1 replies
  • 0 likes
  • Account
  • 163 Views
  • 1 replies
  • 0 likes

Solved!! Spotify family cheaper with free months of spotify premium?

Hello!I recently upgraded my spotify premium account to a spotify family account where we are three persons who share the payment. We recently also got a new broadband from telia where they gave us 3 months of spotify premium. Is it possible to get t...

  • Casual Listener
  • Hello! I recently upgraded my spotify premium account to a spotify family account where we are three persons who share the payment. We recently also got a new broadband from telia where they gave us...
  • atQuint
  • Casual Listener
  • 365 Views
  • 2 replies
  • 1 likes
  • Account
    Premium
  • 365 Views
  • 2 replies
  • 1 likes

I closed my Facebook account, how can i convert my premium account to a new one?

I have been using Spotify for a while as a premium user. I needed to close my Facebook account and then when ı tried to log in with same mail i was shocked. All lists are gone and many advertisements plays and more =))I want to listen my playlists wi...

  • Newbie
  • I have been using Spotify for a while as a premium user. I needed to close my Facebook account and then when ı tried to log in with same mail i was shocked. All lists are gone and many advertisements...
  • Astame
  • Community Legend
  • 203 Views
  • 1 replies
  • 0 likes
  • Account
  • 203 Views
  • 1 replies
  • 0 likes

Solved!! How many days of my subscription do i have left?

I was wondering if there is any way to check how many days left of a subscription I have left, and if so how do I check?

  • Newbie
  • I was wondering if there is any way to check how many days left of a subscription I have left, and if so how do I check?
  • LordRollin
  • Community Legend
  • 35757 Views
  • 1 replies
  • 2 likes
  • 35757 Views
  • 1 replies
  • 2 likes

Im not abroad

I live in Hawaii and I've been traveling visiting California but it says that you can't play abroad for over 14 days but Hawaii is in the US? It wont let me log into my account

  • Newbie
  • I live in Hawaii and I've been traveling visiting California but it says that you can't play abroad for over 14 days but Hawaii is in the US? It wont let me log into my account
  • Maxim
  • Spotify Star
  • 201 Views
  • 1 replies
  • 0 likes
  • Account
  • 201 Views
  • 1 replies
  • 0 likes

Want access to my old spotify account

I would love to transfer all my playlists that I have on my old spotify account to my new one. The problem is that I don't remember my password, and the e-mail that I registerd my old account with has been expired.

  • Newbie
  • I would love to transfer all my playlists that I have on my old spotify account to my new one. The problem is that I don't remember my password, and the e-mail that I registerd my old account with ha...
  • Hubo
  • Community Legend
  • 187 Views
  • 1 replies
  • 0 likes
  • Account
  • 187 Views
  • 1 replies
  • 0 likes

demand spotify Premium

Hi spotifyi have a demand about spotify premium abonnementis the spotify premium abonnement monthly terminablei hope it i soon answer from you too may receivewith friendly greeting Anjo the Clerk

  • Newbie
  • Hi spotify i have a demand about spotify premium abonnement is the spotify premium abonnement monthly terminable i hope it i soon answer from you too may receive with friendly greeting Anjo the C...
  • Hubo
  • Community Legend
  • 258 Views
  • 1 replies
  • 0 likes
  • Premium
  • 258 Views
  • 1 replies
  • 0 likes

help

about a month ago i changed my spotify premium account to a spotify family account. but now spotify charges me twice a month (once 15 euros and once 10 euros). i didnt pay the 10 euros and now all the accounts on my family account arent premium anymo...

  • Newbie
  • about a month ago i changed my spotify premium account to a spotify family account. but now spotify charges me twice a month (once 15 euros and once 10 euros). i didnt pay the 10 euros and now all th...
  • Maxim
  • Spotify Star
  • 130 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Other
    Premium
    Subscription
  • 130 Views
  • 1 replies
  • 0 likes

Paying for Premium, account says free

Hi, Each month £9.99 comes out of my bank account, I want to cancel it. My account however says free so I can't. How do I cancel it?

  • Casual Listener
  • Hi,    Each month £9.99 comes out of my bank account, I want to cancel it.    My account however says free so I can't.  How do I cancel it? 
  • Maxim
  • Spotify Star
  • 317 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 317 Views
  • 3 replies
  • 0 likes

Payment details, e-mail spam?

Hi I just received an e-mail from (..)@spocustom.se telling me in swedish, that they cannot withdraw money from my debet card. I find this strange since last payment was July 16th and I have seen it been withdrawn from my bank. They are telling me to...

  • Newbie
  • Hi   I just received an e-mail from (..)@spocustom.se telling me in swedish, that they cannot withdraw money from my debet card. I find this strange since last payment was July 16th and I have...
  • Maxim
  • Spotify Star
  • 294 Views
  • 1 replies
  • 0 likes
  • Account
  • 294 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cant log from my phone (sumsung 5)

Hello! I can't log in from my phone (sumsung). It gives me the error message that the user name and password is incorrect (not true at all). Changed the password, reinstalled the app, no problem login in from the computer or phone browser but I can't...

  • Casual Listener
  • Hello! I can't log in from my phone (sumsung). It gives me the error message that the user name and password is incorrect (not true at all). Changed the password, reinstalled the app, no problem logi...
  • MaryC1
  • Spotify Legend
  • 240 Views
  • 3 replies
  • 0 likes
  • Login
  • 240 Views
  • 3 replies
  • 0 likes

My account logged out by itself on my phone now all my downloads have disappeared! Any ideas?

My account logged out of my phone by itself and now all my music has disappeared!! Anyone have any ideas please?

  • Newbie
  • My account logged out of my phone by itself and now all my music has disappeared!! Anyone have any ideas please?
  • Joe
  • Community Legend
  • 189 Views
  • 2 replies
  • 0 likes
  • 189 Views
  • 2 replies
  • 0 likes

Paguei o boleto, recebi o email de confirmação mas continuo free.

Alguém ai já tem uma solução pra esse problema? O aplicativo é bom até demais, mas esses problemas com a premium account estão sendo muito chatos. (Já desinstalei e instalei o aplicativo de novo e nada).

  • Casual Listener
  • Alguém ai já tem uma solução pra esse problema? O aplicativo é bom até demais, mas esses problemas com a premium account estão sendo muito chatos. 😕   (Já desinstalei e instalei o aplicativo ...
  • tiorocco
  • Casual Listener
  • 168 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Premium
  • 168 Views
  • 1 replies
  • 0 likes

Superuser Contribution Linking to Facebook

I am trying to share songs i play on Spotify on my Facebook page. When i do it asks me to change the settings to linnk Facebook with Spotify. When i put the details in and save the screen still shows Connect to facebook. When i try again it says my f...

  • Casual Listener
  • I am trying to share songs i play on Spotify on my Facebook page. When i do it asks me to change the settings to linnk Facebook with Spotify. When i put the details in and save the screen still shows...
  • phantomfears
  • Casual Listener
  • 323 Views
  • 2 replies
  • 0 likes
  • Account
  • 323 Views
  • 2 replies
  • 0 likes

changed my phone lost my playlists and premium

Hi changed my phone from sony z3 to sony z5 premium but lost a lot of songs and the spotify premium it asked me to start a free trial on premium how do i get mt premium back and my playlists?

  • Newbie
  • Hi changed my phone from sony z3 to sony z5 premium but lost a lot of songs and the spotify premium it asked me to start a free trial on premium how do i get mt premium back and my playlists?
  • user-removed
  • Not applicable
  • 1860 Views
  • 4 replies
  • 0 likes
  • Premium
  • 1860 Views
  • 4 replies
  • 0 likes

Access to profile

hello I have the account , I can get into the app , but I can not get into the profile to activate spotify premium . can you help me thank you very much .

  • Regular
  • hello I have the account , I can get into the app , but I can not get into the profile to activate spotify premium . can you help me thank you very much .
  • Filippo04
  • Regular
  • 398 Views
  • 6 replies
  • 0 likes
  • Account
  • 398 Views
  • 6 replies
  • 0 likes

spam in Spotifys name

Just want to say I just got this - seconds after a bona fine mail from Spotify. Needless to say I didn't open it but it should be in Spotifys interest to act or comment.."God morgon,Vi kunde inte behandla din betalning och har därför pausat prenumera...

  • Newbie
  • Just want to say I just got this - seconds after a bona fine mail from Spotify. Needless to say I didn't open it but it should be in Spotifys interest to act or comment.. "God morgon, Vi kunde ...
  • Hubo
  • Community Legend
  • 243 Views
  • 1 replies
  • 0 likes
  • Security
  • 243 Views
  • 1 replies
  • 0 likes

Solved!! Cant change my email address and can't contact Spoitfy.

Hi! I had a spotify premium account which i shared with an ex boyfriend but it saved under his address so we technically shared the same spotify account for a while. I then had to sign up for a new premium account which i sign in through facebook but...

  • Newbie
  • Hi!   I had a spotify premium account which i shared with an ex boyfriend but it saved under his address so we technically shared the same spotify account for a while. I then had to sign up fo...
  • Maxim
  • Spotify Star
  • 433 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
  • 433 Views
  • 1 replies
  • 0 likes

Can't change country settings

Hello, I've been googling a lot and searching the Spotify forum but simple can't find a solution for my case. My case: - I'm in Belgium, Spotify shows in my account that I'm in Belgium - I just can't change the country, even when I want to pay, the s...

  • Newbie
  • Hello,   I've been googling a lot and searching the Spotify forum but simple can't find a solution for my case. My case: - I'm in Belgium, Spotify shows in my account that I'm in Belgium...
  • melodee
  • Newbie
  • 10632 Views
  • 18 replies
  • 0 likes
  • 10632 Views
  • 18 replies
  • 0 likes