Help - Accounts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

ribezaz
Spotify Star
2024-08-20 3:38:03 PM
4445 Views
0 replies
9 likes
Security

4445 Views
0 replies
9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Tonasj
Casual Listener
2021-12-02 12:42:22 AM
2 weeks ago
chiccawith2cs
Visitor
463553 Views
974 replies
110 likes
Account

463553 Views
974 replies
110 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

sigridmoen
Newbie
2014-01-04 3:50:59 PM
2023-04-11 7:23:05 AM
Not applicable
1205135 Views
119 replies
117 likes
Account

1205135 Views
119 replies
117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

alyssamagor19
Casual Listener
2020-03-26 6:44:28 AM
2024-10-08 9:00:30 AM
Maria
Moderator
112916 Views
72 replies
12 likes
Account
Login
Premium

112916 Views
72 replies
12 likes

Solved!! Canceling Permium AFTER Family invite

I accepted an invite for Spotify Family before unsubscribing to my permium plan. I could not find any way to cancle my permium plan afterwards. What should I do?

paul1baum
Casual Listener
I accepted an invite for Spotify Family before unsubscribing to my permium plan. I could not find any way to cancle my permium plan afterwards. What should I do?
2016-07-20 8:08:12 PM
2016-07-20 10:14:28 PM
paul1baum
Casual Listener
438 Views
2 replies
0 likes
Account
Premium
Subscription

438 Views
2 replies
0 likes

Solved!! Merge two accounts

Is there any way to request a merge of accounts. I have one account that is NOT linked to Facebook and one that is. I want to merge the two to get all my playlists and follows in the same place. I did look on the contact page but the options offered ...

ktglitz
Casual Listener
Is there any way to request a merge of accounts. I have one account that is NOT linked to Facebook and one that is. I want to merge the two to get all my playlists and follows in the same place. ...
2013-12-10 12:28:17 PM
2016-07-20 9:38:02 PM
milluqui
Newbie
16743 Views
14 replies
3 likes
Account
Other

16743 Views
14 replies
3 likes

billed for premium, listed as free

Hi,I'm sorry if I am posting this to the wrong place, but I have paid for premium and it is not showing up in my app., and there seems to be no other way of contacting customer service. I have tried logging out and back in as well as reinstalling. A ...

singinglikeapun
Regular
Hi, I'm sorry if I am posting this to the wrong place, but I have paid for premium and it is not showing up in my app., and there seems to be no other way of contacting customer service. I have trie...
2016-07-20 6:01:25 PM
2016-07-20 9:22:53 PM
Williamzart
Casual Listener
438 Views
11 replies
0 likes
Account

438 Views
11 replies
0 likes

In Canada, want to use USA payment method

Hi, I am an American living temporarily in Canada, all my online payment credit cards are all American, including my Paypal business visa account, which I would like to use in order to upgrade to premium. However, when I try to accept the 30 days fre...

Brittca
Casual Listener
Hi, I am an American living temporarily in Canada, all my online payment credit cards are all American, including my Paypal business visa account, which I would like to use in order to...
2016-07-20 8:35:38 PM
2016-07-20 8:42:22 PM
Brittca
Casual Listener
1044 Views
2 replies
0 likes
Account
Other
Subscription

1044 Views
2 replies
0 likes

Cant log in on My Main account

I remeber My user name but i dont remember My email to the account so i cant restart password, Please help!

Philiprandelin9
Newbie
I remeber My user name but i dont remember My email to the account so i cant restart password, Please help!
2016-07-20 7:06:15 PM
2016-07-20 8:06:31 PM
tomasrex
Roadie
146 Views
1 replies
0 likes
Account

146 Views
1 replies
0 likes

Spotify will not Log In - Facebook Loop

I have a Facebook linked Spotify account. Spotify logged me out yesterday (I didn't tell it to) and now will NOT let me log in. The "Log In with Facebook" button clicks and takes me to a web browser, but nothing changes on the Spotify page. I thought...

rachaney
Casual Listener
I have a Facebook linked Spotify account. Spotify logged me out yesterday (I didn't tell it to) and now will NOT let me log in. The "Log In with Facebook" button clicks and takes me to a web browser,...
2016-07-20 7:25:50 PM
2016-07-20 7:42:59 PM
rachaney
Casual Listener
181 Views
1 replies
0 likes
Free

181 Views
1 replies
0 likes

Unable to change my password

Hello, previously I sign up my spotify account with facebook. But when I tried to set my password for my account through change password link from my email, I got 'There was a problem setting the password' and unable to change my password. Could some...

dannypranoto
Casual Listener
Hello, previously I sign up my spotify account with facebook. But when I tried to set my password for my account through change password link from my email, I got 'There was a problem setting the pas...
2016-07-16 12:46:01 PM
2016-07-20 7:42:51 PM
Astame
Community Legend
238 Views
3 replies
0 likes
Account
Premium

238 Views
3 replies
0 likes

Change from Premium to Student Premium

I've used Spotify premium for years now and just realized that I qualify for the student discount. I'd like to switch from premium to the student discount rate -- does anyone know how to do this? Thanks!

hannahkiesch
Newbie
I've used Spotify premium for years now and just realized that I qualify for the student discount. I'd like to switch from premium to the student discount rate -- does anyone know how to do this?&nbs...
2016-07-20 6:26:36 PM
2016-07-20 6:56:18 PM
Maxim
Spotify Star
138 Views
1 replies
0 likes
Account
Premium
Subscription

138 Views
1 replies
0 likes

Charged after 20 days after switching to Premium for Family

My spotify subscription renewal date is 26th of every month. This month I switched to spotify family and I was charged on 16th instead. Why was I charged 10 days before?

user-removed
Visitor
My spotify subscription renewal date is 26th of every month. This month I switched to spotify family and I was charged on 16th instead. Why was I charged 10 days before?
2016-07-19 11:26:38 AM
2016-07-20 6:53:09 PM
user-removed
Not applicable
243 Views
4 replies
0 likes
Account
Premium
Subscription

243 Views
4 replies
0 likes

Solved!! Change payment date

I know it says if I want to change my payment date I will have to go back to ad based free trial. And than sign up for premium on the date I want my new billing to start. Question in doing all this will my music I already have on my premium account n...

Luvn_life
Newbie
I know it says if I want to change my payment date I will have to go back to ad based free trial. And than sign up for premium on the date I want my new billing to start. Question in doing all this w...
2016-07-20 6:03:17 PM
2016-07-20 6:05:57 PM
Maxim
Spotify Star
345 Views
1 replies
0 likes
Account
Premium
Subscription

345 Views
1 replies
0 likes

Solved!! I can't delete my account

Hello, I want to delete my Spotify account because I have other active account, I send the formulary but I don't have no answer, I don't know if there's another faster way to do this process

user-removed
Visitor
Hello, I want to delete my Spotify account because I have other active account, I send the formulary but I don't have no answer, I don't know if there's another faster way to do this process
2016-07-20 5:44:13 AM
2016-07-20 6:04:45 PM
Maxim
Spotify Star
731 Views
3 replies
0 likes
Account
Free
Login

731 Views
3 replies
0 likes

Solved!! Based in Czech Rep but want to pay with UK card.

Hi all, Im based in Czech Republic but want to pay for a family subscription with UK debit card, it keeps asking me to change my account to a UK account and it's nearly double the price?Is there anyway to get this sorted? Thanks for any help.Much app...

vinniekireland
Casual Listener
Hi all, Im based in Czech Republic but want to pay for a family subscription with UK debit card, it keeps asking me to change my account to a UK account and it's nearly double the price? Is...
2016-07-20 4:06:01 PM
2016-07-20 5:13:10 PM
vinniekireland
Casual Listener
342 Views
4 replies
0 likes
Account
Subscription

342 Views
4 replies
0 likes

Setting a device password

I've tried clicking multiple times to set my device password and it says it'll send me an e-mail to set it, but I still haven't received anything in my inbox or my junk mail. Any idea why?

122221012
Casual Listener
I've tried clicking multiple times to set my device password and it says it'll send me an e-mail to set it, but I still haven't received anything in my inbox or my junk mail. Any idea why?
2016-07-20 4:46:01 PM
2016-07-20 5:02:30 PM
122221012
Casual Listener
270 Views
4 replies
0 likes
Account

270 Views
4 replies
0 likes

My user name has been changed

my email address [email address removed] is no longer attached to my user name m4rk3014 ,it seems to be logged to another user name m4rk301-gb and when I log on to this account none of my playlists are there so I know it is not my account ,I am extre...

m4rk3014
Casual Listener
my email address [email address removed] is no longer attached to my user name m4rk3014 ,it seems to be logged to another user name m4rk301-gb and when I log on to this account none of my playlists a...
2016-07-19 6:30:47 PM
2016-07-20 4:46:15 PM
Maxim
Spotify Star
444 Views
7 replies
0 likes
Account
Login
Premium

444 Views
7 replies
0 likes

Family member password

Hi, my son is a member of my family account and hi forgot his password. Trying to use the "forgot password"-link but no mail is coming to his mailbox. We have checked the mail spam settings but no luck. Sent a test mail to his mailbox and its working...

orneklukk
Newbie
Hi, my son is a member of my family account and hi forgot his password. Trying to use the "forgot password"-link but no mail is coming to his mailbox. We have checked the mail spam settings but no lu...
2016-07-19 1:30:24 PM
2016-07-20 3:50:33 PM
LordRollin
Community Legend
2380 Views
1 replies
1 likes
Login

2380 Views
1 replies
1 likes

2 separate accounts, 1 debit card

Hello Spotify Community! I am struggling to get my subscriptions to work - me and my wife are having to separate premium accounts which are paid for with my debit card. We intentionally don't use Family option. We constantly get error messages saying...

dfvgdfgfd
Newbie
Hello Spotify Community! I am struggling to get my subscriptions to work - me and my wife are having to separate premium accounts which are paid for with my debit card. We intentionally don'...
2016-07-19 1:13:59 PM
2016-07-20 3:47:37 PM
LordRollin
Community Legend
238 Views
1 replies
0 likes
Account
Login
Premium
Subscription

238 Views
1 replies
0 likes

I cant get premium..

so as of right now I am in korea, but then I want premium. the only payment i have is through mobile bills for taiwan. (i am not sure if the region i am in have to do with anything). but then whenever i put in my information and everything and hit en...

jackbaek2000
Casual Listener
so as of right now I am in korea, but then I want premium. the only payment i have is through mobile bills for taiwan. (i am not sure if the region i am in have to do with anything). but then wheneve...
2016-07-20 3:05:30 PM
2016-07-20 3:41:47 PM
LordRollin
Community Legend
298 Views
3 replies
0 likes
Premium

298 Views
3 replies
0 likes

Solved!! GIFT-CARD not RECEIVED

I have just bought a Spotify Premium Gift-Card for today and i have not yet received a comfirmation email and the code on my email account. What Am I supposed to do? Sorry for my bad English Please help!Thx

byMonslyHD
Newbie
I have just bought a Spotify Premium Gift-Card for today and i have not yet received a comfirmation email and the code on my email account. What Am I supposed to do? Sorry for my bad English 😞 Plea...
2016-07-20 12:27:03 PM
2016-07-20 3:36:27 PM
LordRollin
Community Legend
1442 Views
1 replies
0 likes
Account
Premium
Subscription

1442 Views
1 replies
0 likes

My subcription of 1year turned to free account

When I log into my account and went to offline, i cannot play my playlist as its showing your device is offline..and after an enquiry i got a spotify code once again but i dont know where should i insert that code..please help me on this..thank youMy...

Lakkadi88
Casual Listener
When I log into my account and went to offline, i cannot play my playlist as its showing your device is offline..and after an enquiry i got a spotify code once again but i dont know where should i in...
2016-07-18 4:35:26 PM
2016-07-20 2:52:23 PM
Lakkadi88
Casual Listener
239 Views
4 replies
0 likes
Subscription

239 Views
4 replies
0 likes

Superuser Contribution Paid for premiun under wrong name

I recently got a new phone and when i went to transfer my spotify i noticed it had no music when i logged in but when i looked on my old phone, i was logged into a different name with all my songs. The money came out of my account so is it possible i...

Beckarooster94
Casual Listener
I recently got a new phone and when i went to transfer my spotify i noticed it had no music when i logged in but when i looked on my old phone, i was logged into a different name with all my songs. T...
2016-07-06 7:29:31 PM
2016-07-20 2:06:30 PM
Beckarooster94
Casual Listener
166 Views
2 replies
0 likes
Account

166 Views
2 replies
0 likes

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