Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 420699 Views
  • 965 replies
  • 108 likes
  • Account
  • 420699 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1186117 Views
  • 119 replies
  • 116 likes
  • Account
  • 1186117 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • twiggypopclaudia
  • Visitor
  • 103342 Views
  • 69 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103342 Views
  • 69 replies
  • 10 likes

Deleted facebook account - problems signing in to spotify

Hi, So today i deleted my facebook account, which i used to log onto spotify on my home pc and cell phone. It is now telling me there is an error signing in. Although when i sign in on the internet on my account, there is no issue.. What do i do? Re-...

  • Casual Listener
  • Hi,   So today i deleted my facebook account, which i used to log onto spotify on my home pc and cell phone. It is now telling me there is an error signing in. Although when i sign in on the i...
  • OliviaK711
  • Casual Listener
  • 178 Views
  • 2 replies
  • 0 likes
  • Account
    Login
  • 178 Views
  • 2 replies
  • 0 likes

Two Spotify Accounts

Hi everyone, I have 2 spotify accounts. One of them its associated with me facebook account. But this one is a free account, in the other side, I have my premium account, and I want to delete the one associated with facebook and associate the premium...

  • Newbie
  • Hi everyone,    I have 2 spotify accounts. One of them its associated with me facebook account. But this one is a free account, in the other side, I have my premium account, and I want to...
  • tomasrex
  • Roadie
  • 173 Views
  • 1 replies
  • 0 likes
  • Account
  • 173 Views
  • 1 replies
  • 0 likes

Some iTunes tracks not playing on Spotify - Turkey

I live in Turkey and have paid for Premium. I have got Spotify syncing with iTunes and therefore all my playlists from there are now on Spotify. Some tracks wont play. These tracks were downloaded via iTunes or from CD. Seeing as I originally paid fo...

  • Casual Listener
  • I live in Turkey and have paid for Premium.  I have got Spotify syncing with iTunes and therefore all my playlists from there are now on Spotify.  Some tracks wont play.  These tracks ...
  • rindaloo
  • Casual Listener
  • 295 Views
  • 5 replies
  • 0 likes
  • Other
  • 295 Views
  • 5 replies
  • 0 likes

Pagar con iTunes

No puedo pagar spotify premium con mi cuenta dé iTunes

  • Newbie
  • No puedo pagar spotify premium con mi cuenta dé iTunes
  • Gresquia
  • Newbie
  • 325 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
    Subscription
  • 325 Views
  • 1 replies
  • 0 likes

Spotify wont work overseas

Hello i live in the US but have been working on a cruise ship in Europe, i made new account while in France, all worked well around Europe and ports we stopped but since i crossed the Atlantic account did not go online anymore , i logged out in miami...

  • Regular
  • Hello i live in the US but have been working on a cruise ship in Europe, i made new account while in France, all worked well around  Europe and ports we stopped but since i crossed the Atlantic ...
  • jan_april
  • Newbie
  • 4105 Views
  • 14 replies
  • 1 likes
  • 4105 Views
  • 14 replies
  • 1 likes

Developper account

Hi, I am a Spotify premium user and I am tryiyng to get an App key on the following link: https://developer.spotify.com/my-account/keys Currently, I am not able to login by any means and get an app key. I have tried the following: - Log in with faceb...

  • Newbie
  • Hi,   I am a Spotify premium user and I am tryiyng to get an App key on the following link:   https://developer.spotify.com/my-account/keys   Currently, I am not able to login by...
  • Maxim
  • Spotify Star
  • 148 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 148 Views
  • 1 replies
  • 0 likes

Premmium is not working and I'mm already paying, and my account is related with my mum email

Good morning!! I have to questions about spotify: 1- My account is related with my mum's emails and her data. I'll imagine sometimes I've benn using her computer and somehow it's change it automathically. When I enter through facebook my photo it's m...

  • Casual Listener
  • Good morning!! I have to questions about spotify:   1- My account is related with my mum's emails and her data. I'll imagine sometimes I've benn using her computer and somehow it's change ...
  • lyssia45
  • Newbie
  • 336 Views
  • 8 replies
  • 0 likes
  • 336 Views
  • 8 replies
  • 0 likes

Spotify won't let me purchase premium.

Hello,I have been using Spotify for a very very long time, and now I am having this trouble , this is quite ridiculous. Spotify simply won't let me purchase premium. Even though much revenue can be generated, I just do not understand these ridiculous...

  • Regular
  • Hello, I have been using Spotify for a very very long time, and now I am having this trouble , this is quite ridiculous.  Spotify simply won't let me purchase premium. Even though much reven...
  • osornios
  • Spotify Star
  • 372 Views
  • 1 replies
  • 0 likes
  • Premium
  • 372 Views
  • 1 replies
  • 0 likes

Cobro indebido

Hola en un principio contrate spotify mensualmente y luego salir una promicion por un año de premium que cancele el 26 de marzo y aun me cobran el anterior.Como solicito eliminar y devolucion

  • Newbie
  • Hola en un principio contrate spotify mensualmente y luego salir una promicion por un año de premium que cancele el 26 de marzo y aun me cobran el anterior. Como solicito eliminar y devolucion
  • osornios
  • Spotify Star
  • 119 Views
  • 1 replies
  • 0 likes
  • Account
  • 119 Views
  • 1 replies
  • 0 likes

I'd like to cancel my trial

accidentally activated 7 day trial

  • Newbie
  • accidentally activated 7 day trial
  • Maxim
  • Spotify Star
  • 135 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 135 Views
  • 1 replies
  • 0 likes

Error 3 - Can't Log In

I am currently unable to log in. Already reset my passoword 2 times. I am using the correct username - not my email.

  • Newbie
  • I am currently unable to log in. Already reset my passoword 2 times.  I am using the correct username - not my email.
  • jenshaerkens94
  • Newbie
  • 144 Views
  • 1 replies
  • 0 likes
  • Login
  • 144 Views
  • 1 replies
  • 0 likes

Family subscripton! I dont get an email

I am not getting an email to get an inventation code???

  • Newbie
  • I am not getting an email to get an inventation code???
  • Maxim
  • Spotify Star
  • 125 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 125 Views
  • 1 replies
  • 0 likes

I lost my Spotify account after I closed down my Facebook account temporary

I been a dedicated member of Spotify since that start with more than 50 playlists that taken me hundreds of hours to gather. So one day I decided to close down my Facebook account for a while. After that I could not log in again on Spotify. It was us...

  • Newbie
  • I been a dedicated member of Spotify since that start with more than 50 playlists that taken me hundreds of hours to gather. So one day I decided to close down my Facebook account for a while. A...
  • dinomight
  • Spotify Star
  • 179 Views
  • 1 replies
  • 0 likes
  • Account
  • 179 Views
  • 1 replies
  • 0 likes

Resetting of Password

I'm not able to reset my password as everytime I try to type in a new one and confirm, the webpage says 'form expired'. Please help!

  • Newbie
  • I'm not able to reset my password as everytime I try to type in a new one and confirm, the webpage says 'form expired'. Please help!  
  • dinomight
  • Spotify Star
  • 199 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 199 Views
  • 1 replies
  • 0 likes

How to have 2 Android Phones on Spotify Premium

I have Spotify Premium account in Canada and want to have 2 Android phones on the account (mine & my son's). When I add the second Android phone, the first one gets deleted, which means that only one device can listen off line. I want to have 3 devic...

  • Casual Listener
  • I have Spotify Premium account in Canada and want to have 2 Android phones on the account (mine & my son's). When I add the second Android phone, the first one gets deleted, which means that only...
  • dinomight
  • Spotify Star
  • 212 Views
  • 1 replies
  • 0 likes
  • Premium
  • 212 Views
  • 1 replies
  • 0 likes

Solved!! Ticketmaster James Vincent Mcmorrow

Good evening,Ticketmaster is showing a Spotify presale code request for James Vincent Mcmorrow in Winnipeg.How do I obtain the code? Any assistance would be appreciated.I am a Spotify Premium user.Thanks.

  • Newbie
  • Good evening, Ticketmaster is showing a Spotify presale code request for James Vincent Mcmorrow in Winnipeg. How do I obtain the code? Any assistance would be appreciated. I am a Spotify Pre...
  • MattSuda
  • Spotify Star
  • 301 Views
  • 2 replies
  • 0 likes
  • Other
  • 301 Views
  • 2 replies
  • 0 likes

Account

I was signed up as premium memebr with a student discount.(Spotify advised I cancel, and resign back up) Now that is it over, I am tryign to switch back to a normal premiuim account and I am gettign a warning that I am not able too...Oddly enough I'v...

  • Newbie
  • I was signed up as premium memebr with a student discount.(Spotify advised I cancel, and resign back up)  Now that is it over, I am tryign to switch back to a normal premiuim account and I am ge...
  • 99 Views
  • 0 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 99 Views
  • 0 replies
  • 0 likes

Account Statistics / Information

Hi,spotify say "Your account use other country's people" and I need security.Can you help me,please?

  • Newbie
  • Hi,spotify say "Your account use other country's people" and I need security.Can you help me,please?
  • EthanS1
  • Community Legend
  • 173 Views
  • 2 replies
  • 0 likes
  • Account
    Security
  • 173 Views
  • 2 replies
  • 0 likes

lg smart tv

Any idea?Why Spotify doesnt work on LG smart tv anymore ?

  • Casual Listener
  • Any idea? Why Spotify doesnt work on LG smart tv anymore ?
  • EthanS1
  • Community Legend
  • 259 Views
  • 3 replies
  • 0 likes
  • Free
  • 259 Views
  • 3 replies
  • 0 likes