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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

84445 Views

9 replies

2 likes

Account
Login
  • 84445 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

660938 Views

13 replies

4 likes

Account
  • 660938 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

742657 Views

18 replies

29 likes

  • 742657 Views
  • 18 replies
  • 29 likes

dont remember username or password

Hello.The kid im uncle had an account on spotify but now he dont remember the username. Im still paying for his account and cant stop the paying. Can u guys help me to find out the username for me?

Newbie

Hello. The kid im uncle had an account on spotify but now he dont remember the username. Im still paying for his account and cant stop the paying. Can u guys help me to find out the username for me?...

DasPeter

Community Legend

561 Views

1 replies

0 likes

Account
  • 561 Views
  • 1 replies
  • 0 likes

Solved!! Charge me 3 times and still as a free user

Check my bank account and Spotify charge me 4.99 3 times and still as a free user ...

Casual Listener

Check my bank account and Spotify charge me 4.99 3 times and still as a free user ...

Astame

Community Legend

932 Views

7 replies

0 likes

Subscription
  • 932 Views
  • 7 replies
  • 0 likes

Can you log out on a device you aren't on?

Lost my phone, which has Spotify premium on- is there anyway i can sign out on this device without being on it?

Newbie

Lost my phone, which has Spotify premium on- is there anyway i can sign out on this device without being on it?

Astame

Community Legend

288 Views

3 replies

0 likes

Account
Login
Other
Security
  • 288 Views
  • 3 replies
  • 0 likes

Solved!! Cvc issues

I wanted to start premium with my American Express Card which Has 4 #'s for a cvc but it will only let me put in 3

Newbie

I wanted to start premium with my American Express Card which Has 4 #'s for a cvc but it will only let me put in 3

Astame

Community Legend

419 Views

1 replies

0 likes

Account
Premium
Security
  • 419 Views
  • 1 replies
  • 0 likes

Usava login do facebook, mas minha conta foi cancelada e nao consigo entrar no spotify

Fazia meu login no spotify pelo facebook mas minha conta do facebook foi cancelada (bem como a conta de email que usava no facebook).Assim, não consigo acessar o spotify.Além disso, sou premium, estou pagando sem poder usar.Gostaria de cancelar tudo,...

Casual Listener

Fazia meu login no spotify pelo facebook mas minha conta do facebook foi cancelada (bem como a conta de email que usava no facebook). Assim, não consigo acessar o spotify. Além disso, sou premium, ...

479 Views

0 replies

2 likes

Account
Premium
Subscription
  • 479 Views
  • 0 replies
  • 2 likes

unbelievable

I can't believe after all these years Spotify still won't let you add your photo without linking to a Facebook account, they must get money from Facebook that is more than it gets from it's customers.Please remember to like this **bleep** if you like...

Roadie

I can't believe after all these years Spotify still won't let you add your photo without linking to a Facebook account, they must get money from Facebook that is more than it gets from it's customers...

Astame

Community Legend

401 Views

5 replies

0 likes

Account
Other
  • 401 Views
  • 5 replies
  • 0 likes

Solved!! Cancelled my Spotify Subscription about 10 days ago.. Got charged today for £10

So I cancelled my subcscription on spotify about 2 weeks ago, yet it has still charged me today for ten pounds, saying that I still have a monthly subcription, whereas I cancelled it, is it possible for a refund?

Casual Listener

So I cancelled my subcscription on spotify about 2 weeks ago, yet it has still charged me today for ten pounds, saying that I still have a monthly subcription, whereas I cancelled it, is it possible ...

Astame

Community Legend

508 Views

6 replies

0 likes

Premium
Subscription
  • 508 Views
  • 6 replies
  • 0 likes

Solved!! Spotify premium for family

I've read the terms of conditions of this subscription, but based on how it worked a while before: Could I share this suscription with let's say 3 other friends of mine which live in the same city but not in my same house?

Casual Listener

I've read the terms of conditions of this subscription, but based on how it worked a while before:  Could I share this suscription with let's say 3 other friends of mine which live in the same ...

Astame

Community Legend

2228 Views

3 replies

0 likes

Premium
Subscription
Unlimited
  • 2228 Views
  • 3 replies
  • 0 likes

Charged twice every month for Premium

I'm being charged twice every month, one thru a bank auto draft and also thru paypal. The email Spotify uses for my account is closed and I have no way to reach them. Correct email is lannefolsom@gmail.com

Visitor

I'm being charged twice every month, one thru a bank auto draft and also thru paypal. The email Spotify uses for my account is closed and I have no way to reach them. Correct email is lannefolsom@gma...

Hurlamania

Roadie

172 Views

1 replies

0 likes

Account
Premium
Subscription
  • 172 Views
  • 1 replies
  • 0 likes

Premium Code

I bought a Spotify Coupon Card and I can't use it, because of the new update.. Pls help! I wonna use my code!!!

Newbie

I bought a Spotify Coupon Card and I can't use it, because of the new update.. Pls help! I wonna use my code!!!

Nico

Community Legend

448 Views

1 replies

0 likes

Premium
  • 448 Views
  • 1 replies
  • 0 likes

agregar integrantes a plan familiar

buendia. cuando quiero agregar un integrante (mi hija) al plan familiar, obtengo un error al enviar invitacion a una cuenta de gmail. puede ser que por tener cuenta free registrada no me lo permita? la cuenta a invitar es miaminicucci@gmail.com

Newbie

buendia.  cuando quiero agregar un integrante (mi hija) al plan familiar,  obtengo un error al enviar invitacion a una cuenta de gmail. puede ser que por tener cuenta free registrada no me ...

osornios

Spotify Star

12095 Views

12 replies

0 likes

Premium
  • 12095 Views
  • 12 replies
  • 0 likes

From UK, in Vietnam, Spotify isn't working.

I have tried updating my country (even though I am only travelling) and the UK is the only option available. It has worked for months up until now. Is there a way around this? If not, and I have to 'upgrade' how do I cancel my sub? Cheers!

Newbie

I have tried updating my country (even though I am only travelling) and the UK is the only option available. It has worked for months up until now. Is there a way around this?  If not, and I ha...

smallbean98

Newbie

4438 Views

2 replies

0 likes

Account
  • 4438 Views
  • 2 replies
  • 0 likes

change email

I wanted to change my email but it said the new one was already being used. When I tried logging in with that email, it said that there are no accounts with that email.

Newbie

I wanted to change my email but it said the new one was already being used. When I tried logging in with that email, it said that there are no accounts with that email.

Hurlamania

Roadie

279 Views

1 replies

0 likes

Account
  • 279 Views
  • 1 replies
  • 0 likes

Paid for the wrong account

Both me and my sister have a spotify account. I was upgrading mine to premium and when the transaction was over I found out that the logged account was my sister's and I had paid for a month of premium to hers.She lready is a premium customer and had...

Newbie

Both me and my sister have a spotify account. I was upgrading mine to premium and when the transaction was over I found out that the logged account was my sister's and I had paid for a month of premi...

Hurlamania

Roadie

257 Views

1 replies

0 likes

Account
Premium
Subscription
  • 257 Views
  • 1 replies
  • 0 likes

3 month trial for $0.99

Hi. I was on your website and saw the new 3 month premium trial for $0.99. When I decided why not, I'll give it a go, I tried to fill in the fields. It wouldn't let me. So I downloaded the app, and signed up through the app hoping it would give me th...

Newbie

Hi. I was on your website and saw the new 3 month premium trial for $0.99. When I decided why not, I'll give it a go, I tried to fill in the fields. It wouldn't let me. So I downloaded the app, and s...

DZed

Newbie

2354 Views

2 replies

0 likes

Free
Premium
Subscription
  • 2354 Views
  • 2 replies
  • 0 likes

Paid for premium but it wont let me use it.

I paid for the premium on the 11th June (I only knew this because it took the money out of my bank) but I didn't get a receipt to check what was going on even though I only have one account. Spotify wont actually go back to being premium. I don't kno...

Newbie

I paid for the premium on the 11th June (I only knew this because it took the money out of my bank) but I didn't get a receipt to check what was going on even though I only have one account. Spotify ...

ravxl

Gig Goer

303 Views

2 replies

0 likes

Account
Premium
Subscription
  • 303 Views
  • 2 replies
  • 0 likes

Solved!! Help with subscriptions

So I want to get the student discount but my semester doesn't start until August. Would I be able to get the 3 months of 99¢ Spotify premium and then switch to the student discount once my semester starts?

Newbie

So I want to get the student discount but my semester doesn't start until August. Would I be able to get the 3 months of 99¢ Spotify premium and then switch to the student discount once my semester s...

Nico

Community Legend

370 Views

1 replies

0 likes

Subscription
  • 370 Views
  • 1 replies
  • 0 likes

Problème abonnement 3 mois a 9,99 euros

Bonjour, je vien de voir une offre sur l'application pc de spotify qui propose de s'abonner pour 9,99 euros pour 3 mois soi 3,33 euros par moi même si le tout est payé d'est le départ. Mais j'ai eu la grande surprise de voir que tout cela n'avait men...

Newbie

Bonjour, je vien de voir une offre sur l'application pc de spotify qui propose de s'abonner pour 9,99 euros pour 3 mois soi 3,33 euros par moi même si le tout est payé d'est le départ. Mais j'ai eu l...

osornios

Spotify Star

287 Views

1 replies

0 likes

Account
Other
Subscription
  • 287 Views
  • 1 replies
  • 0 likes

Family member - wrong country???

I upgraded to a family plan and have been trying to add my girlfriend and it keeps on telling her she is in the wrong country. Where, prey tell, is Spotify pulling this information so we can edit it? We do live in the same household.

Casual Listener

I upgraded to a family plan and have been trying to add my girlfriend and it keeps on telling her she is in the wrong country. Where, prey tell, is Spotify pulling this information so we can edit it?...

Eclipse1024

Casual Listener

296 Views

2 replies

0 likes

Account
  • 296 Views
  • 2 replies
  • 0 likes

Wrong charge

I signed up for the $0.99 for 3 months subscription but I'm getting charged $10.69/month!! I'm so annoyed you guys don't have a call service

Newbie

I signed up for the $0.99 for 3 months subscription but I'm getting charged $10.69/month!! I'm so annoyed you guys don't have a call service

172 Views

0 replies

0 likes

Subscription
  • 172 Views
  • 0 replies
  • 0 likes