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Please see below the most popular frequently asked questions.

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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • mothical
  • Newbie
  • 156415 Views
  • 175 replies
  • 12 likes
  • Account
    Free
  • 156415 Views
  • 175 replies
  • 12 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ribezaz
  • Spotify Star
  • 10608 Views
  • 3 replies
  • 10 likes
  • Security
  • 10608 Views
  • 3 replies
  • 10 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • OlehKarasov
  • Casual Listener
  • 506737 Views
  • 985 replies
  • 112 likes
  • Account
  • 506737 Views
  • 985 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 124466 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 124466 Views
  • 74 replies
  • 12 likes

In Canada, want to use USA payment method

Hi, I am an American living temporarily in Canada, all my online payment credit cards are all American, including my Paypal business visa account, which I would like to use in order to upgrade to premium. However, when I try to accept the 30 days fre...

  • Casual Listener
  • Hi,    I am an American living temporarily in Canada, all my online payment credit cards are all American, including my Paypal business visa account, which I would like to use in order to...
  • Brittca
  • Casual Listener
  • 1126 Views
  • 2 replies
  • 0 likes
  • Account
    Other
    Subscription
  • 1126 Views
  • 2 replies
  • 0 likes

Cant log in on My Main account

I remeber My user name but i dont remember My email to the account so i cant restart password, Please help!

  • Newbie
  • I remeber My user name but i dont remember My email to the account so i cant restart password, Please help!
  • tomasrex
  • Roadie
  • 158 Views
  • 1 replies
  • 0 likes
  • Account
  • 158 Views
  • 1 replies
  • 0 likes

Spotify will not Log In - Facebook Loop

I have a Facebook linked Spotify account. Spotify logged me out yesterday (I didn't tell it to) and now will NOT let me log in. The "Log In with Facebook" button clicks and takes me to a web browser, but nothing changes on the Spotify page. I thought...

  • Casual Listener
  • I have a Facebook linked Spotify account. Spotify logged me out yesterday (I didn't tell it to) and now will NOT let me log in. The "Log In with Facebook" button clicks and takes me to a web browser,...
  • rachaney
  • Casual Listener
  • 192 Views
  • 1 replies
  • 0 likes
  • Free
  • 192 Views
  • 1 replies
  • 0 likes

Unable to change my password

Hello, previously I sign up my spotify account with facebook. But when I tried to set my password for my account through change password link from my email, I got 'There was a problem setting the password' and unable to change my password. Could some...

  • Casual Listener
  • Hello, previously I sign up my spotify account with facebook. But when I tried to set my password for my account through change password link from my email, I got 'There was a problem setting the pas...
  • Astame
  • Community Legend
  • 244 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
  • 244 Views
  • 3 replies
  • 0 likes

Change from Premium to Student Premium

I've used Spotify premium for years now and just realized that I qualify for the student discount. I'd like to switch from premium to the student discount rate -- does anyone know how to do this? Thanks!

  • Newbie
  • I've used Spotify premium for years now and just realized that I qualify for the student discount. I'd like to switch from premium to the student discount rate -- does anyone know how to do this?&nbs...
  • Maxim
  • Spotify Star
  • 147 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 147 Views
  • 1 replies
  • 0 likes

Charged after 20 days after switching to Premium for Family

My spotify subscription renewal date is 26th of every month. This month I switched to spotify family and I was charged on 16th instead. Why was I charged 10 days before?

  • Visitor
  • My spotify subscription renewal date is 26th of every month. This month I switched to spotify family and I was charged on 16th instead. Why was I charged 10 days before?
  • user-removed
  • Not applicable
  • 253 Views
  • 4 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 253 Views
  • 4 replies
  • 0 likes

Solved!! Change payment date

I know it says if I want to change my payment date I will have to go back to ad based free trial. And than sign up for premium on the date I want my new billing to start. Question in doing all this will my music I already have on my premium account n...

  • Newbie
  • I know it says if I want to change my payment date I will have to go back to ad based free trial. And than sign up for premium on the date I want my new billing to start. Question in doing all this w...
  • Maxim
  • Spotify Star
  • 361 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 361 Views
  • 1 replies
  • 0 likes

Solved!! I can't delete my account

Hello, I want to delete my Spotify account because I have other active account, I send the formulary but I don't have no answer, I don't know if there's another faster way to do this process

  • Visitor
  • Hello, I want to delete my Spotify account because I have other active account, I send the formulary but I don't have no answer, I don't know if there's another faster way to do this process
  • Maxim
  • Spotify Star
  • 758 Views
  • 3 replies
  • 0 likes
  • Account
    Free
    Login
  • 758 Views
  • 3 replies
  • 0 likes

Solved!! Based in Czech Rep but want to pay with UK card.

Hi all, Im based in Czech Republic but want to pay for a family subscription with UK debit card, it keeps asking me to change my account to a UK account and it's nearly double the price?Is there anyway to get this sorted? Thanks for any help.Much app...

  • Casual Listener
  • Hi all,   Im based in Czech Republic but want to pay for a family subscription with UK debit card, it keeps asking me to change my account to a UK account and it's nearly double the price? Is...
  • vinniekireland
  • Casual Listener
  • 358 Views
  • 4 replies
  • 0 likes
  • Account
    Subscription
  • 358 Views
  • 4 replies
  • 0 likes

Setting a device password

I've tried clicking multiple times to set my device password and it says it'll send me an e-mail to set it, but I still haven't received anything in my inbox or my junk mail. Any idea why?

  • Casual Listener
  • I've tried clicking multiple times to set my device password and it says it'll send me an e-mail to set it, but I still haven't received anything in my inbox or my junk mail. Any idea why?
  • 122221012
  • Casual Listener
  • 283 Views
  • 4 replies
  • 0 likes
  • Account
  • 283 Views
  • 4 replies
  • 0 likes

My user name has been changed

my email address [email address removed] is no longer attached to my user name m4rk3014 ,it seems to be logged to another user name m4rk301-gb and when I log on to this account none of my playlists are there so I know it is not my account ,I am extre...

  • Casual Listener
  • my email address [email address removed] is no longer attached to my user name m4rk3014 ,it seems to be logged to another user name m4rk301-gb and when I log on to this account none of my playlists a...
  • Maxim
  • Spotify Star
  • 451 Views
  • 7 replies
  • 0 likes
  • Account
    Login
    Premium
  • 451 Views
  • 7 replies
  • 0 likes

2 separate accounts, 1 debit card

Hello Spotify Community! I am struggling to get my subscriptions to work - me and my wife are having to separate premium accounts which are paid for with my debit card. We intentionally don't use Family option. We constantly get error messages saying...

  • Newbie
  • Hello Spotify Community!   I am struggling to get my subscriptions to work - me and my wife are having to separate premium accounts which are paid for with my debit card. We intentionally don'...
  • LordRollin
  • Community Legend
  • 246 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
    Subscription
  • 246 Views
  • 1 replies
  • 0 likes

I cant get premium..

so as of right now I am in korea, but then I want premium. the only payment i have is through mobile bills for taiwan. (i am not sure if the region i am in have to do with anything). but then whenever i put in my information and everything and hit en...

  • Casual Listener
  • so as of right now I am in korea, but then I want premium. the only payment i have is through mobile bills for taiwan. (i am not sure if the region i am in have to do with anything). but then wheneve...
  • LordRollin
  • Community Legend
  • 314 Views
  • 3 replies
  • 0 likes
  • Premium
  • 314 Views
  • 3 replies
  • 0 likes

Solved!! GIFT-CARD not RECEIVED

I have just bought a Spotify Premium Gift-Card for today and i have not yet received a comfirmation email and the code on my email account. What Am I supposed to do? Sorry for my bad English Please help!Thx

  • Newbie
  • I have just bought a Spotify Premium Gift-Card for today and i have not yet received a comfirmation email and the code on my email account. What Am I supposed to do? Sorry for my bad English 😞 Plea...
  • LordRollin
  • Community Legend
  • 1621 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 1621 Views
  • 1 replies
  • 0 likes

My subcription of 1year turned to free account

When I log into my account and went to offline, i cannot play my playlist as its showing your device is offline..and after an enquiry i got a spotify code once again but i dont know where should i insert that code..please help me on this..thank youMy...

  • Casual Listener
  • When I log into my account and went to offline, i cannot play my playlist as its showing your device is offline..and after an enquiry i got a spotify code once again but i dont know where should i in...
  • Lakkadi88
  • Casual Listener
  • 268 Views
  • 4 replies
  • 0 likes
  • Subscription
  • 268 Views
  • 4 replies
  • 0 likes

Superuser Contribution Paid for premiun under wrong name

I recently got a new phone and when i went to transfer my spotify i noticed it had no music when i logged in but when i looked on my old phone, i was logged into a different name with all my songs. The money came out of my account so is it possible i...

  • Casual Listener
  • I recently got a new phone and when i went to transfer my spotify i noticed it had no music when i logged in but when i looked on my old phone, i was logged into a different name with all my songs. T...
  • Beckarooster94
  • Casual Listener
  • 176 Views
  • 2 replies
  • 0 likes
  • Account
  • 176 Views
  • 2 replies
  • 0 likes

Unlink Facebook account to link to another

Hello,I've created one Spotify account without linking to Facebook initially.Once I've tried to link it to Facebook but, as another person with his own FB profile have logged in my computer, it connected automatically to his profile.I've tried everyt...

  • Casual Listener
  • Hello, I've created one Spotify account without linking to Facebook initially. Once I've tried to link it to Facebook but, as another person with his own FB profile have logged in my computer, it c...
  • zupytupy
  • Casual Listener
  • 352 Views
  • 2 replies
  • 0 likes
  • Account
    Login
    Premium
  • 352 Views
  • 2 replies
  • 0 likes

No access to email and forgot password

HiI forgot my password and no longer have access to my email address. I have sent several notes to spotify but they just say they will email me at the address I don't have access to. If anyone can help please email me at [email address removed] thank...

  • Casual Listener
  • Hi I forgot my password and no longer have access to my email address. I have sent several notes to spotify but they just say they will email me at the address I don't have access to. If anyone ca...
  • Mrssticky1968
  • Casual Listener
  • 366 Views
  • 4 replies
  • 0 likes
  • Login
  • 366 Views
  • 4 replies
  • 0 likes

Can't choose my country in list of countries

I set up Spotify Premium for family with my mothers account as the main account, but when I went on my own account and tried changing my settings, the changes wouldn't save because the country I chose was invalid (Norway). Naturally, to save my setti...

  • Casual Listener
  • I set up Spotify Premium for family with my mothers account as the main account, but when I went on my own account and tried changing my settings, the changes wouldn't save because the country I chos...
  • Maxim
  • Spotify Star
  • 342 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
  • 342 Views
  • 3 replies
  • 0 likes

Premium possible to download songs onto basic MP3 player (Zune)?

Is it possible to download subcription songs with Premium onto a Zune? The Zune does not have Internet connectivity. It's like a basic MP3 player.

  • Casual Listener
  • Is it possible to download subcription songs with Premium onto a Zune? The Zune does not have Internet connectivity. It's like a basic MP3 player.
  • Qluraqan
  • Music Fan
  • 571 Views
  • 3 replies
  • 0 likes
  • Premium
    Subscription
  • 571 Views
  • 3 replies
  • 0 likes