Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Yordan
  • Moderator
  • 396383 Views
  • 943 replies
  • 107 likes
  • Account
  • 396383 Views
  • 943 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1170504 Views
  • 119 replies
  • 112 likes
  • Account
  • 1170504 Views
  • 119 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 98839 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 98839 Views
  • 68 replies
  • 10 likes

Old premium subcription transferred to newer one

I want to transfer my old premium subcription to my new account. How do I do that?

  • Newbie
  • I want to transfer my old premium subcription to my new account. How do I do that? 
  • osornios
  • Spotify Star
  • 176 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 176 Views
  • 1 replies
  • 0 likes

Solved!! Cannot Login son Mac OS X El capitan

Hi, I downlaoded the app, but there I cannot login Errorcode 3 user unknown. The account works in the browser. How can I fix it ? Thanks.

  • Newbie
  • Hi,     I downlaoded the app, but there I cannot login Errorcode 3 user unknown.  The account works in the browser.   How can I fix it ?   Thanks.
  • mapuya19
  • Community Legend
  • 451 Views
  • 1 replies
  • 0 likes
  • Login
  • 451 Views
  • 1 replies
  • 0 likes

Spotify Sale ???

I recently purchased the spotify summer sale (0.99 for 3 months of premium). I am on my first month and im getting charged for the full 12.99/month that i would usually pay for, i am not getting the 0.99 for 3 months. I can no longer re-purchase the ...

  • Newbie
  • I recently purchased the spotify summer sale (0.99 for 3 months of premium).  I am on my first month and im getting charged for the full 12.99/month that i would usually pay for, i am not gettin...
  • mapuya19
  • Community Legend
  • 609 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 609 Views
  • 1 replies
  • 0 likes

Solved!! Don't want spotify premium

What am i doing if i don't want spotify premium after the 30 free days ?? Because i just payed for it monday, and i only wanted to use it for free in 30 days

  • Newbie
  • What am i doing if i don't want spotify premium after the 30 free days ?? Because i just payed for it monday, and i only wanted to use it for free in 30 days 🙂  
  • Yoiii00000
  • Newbie
  • 6968 Views
  • 4 replies
  • 0 likes
  • 6968 Views
  • 4 replies
  • 0 likes

Need Help

I need someone to help me from Spotify. I created an account on my samsung phone was enjoying it. Jus this week I added on premium fee and planned on staying member.Last night something happended where the app was removed from my phone. I am not what...

  • Newbie
  • I need someone to help me from Spotify. I created an account on my samsung phone was enjoying it. Jus this week I added on premium fee and planned on staying member. Last night something happended w...
  • kbrooksc
  • Community Legend
  • 179 Views
  • 1 replies
  • 0 likes
  • Account
  • 179 Views
  • 1 replies
  • 0 likes

I am being double billed

case# 05862433i am being billed once from Apple and again from Spotify. I only have one account. But you are billing against my credit card twice.

  • Newbie
  • case# 05862433 i am being billed once from Apple and again from Spotify. I only have one account.  But you are billing against my credit card twice.
  • kbrooksc
  • Community Legend
  • 259 Views
  • 1 replies
  • 0 likes
  • Premium
  • 259 Views
  • 1 replies
  • 0 likes

Account doesn't exist, but email already in use.

Hello, My spotify account dissapeared after the payment did not succeed. After I couldn't login to my account, because my password wasn't correct. I tried recovering my account via e-mail, but the email didn't have an account set on it. Afterwards I ...

  • Newbie
  • Hello,   My spotify account dissapeared after the payment did not succeed. After I couldn't login to my account, because my password wasn't correct. I tried recovering my account via e-mail, b...
  • kbrooksc
  • Community Legend
  • 469 Views
  • 1 replies
  • 0 likes
  • Account
  • 469 Views
  • 1 replies
  • 0 likes

Account Hacked, password published

I just noticed my account was hacked, my password along with some others are published on the Internet and I can't find where to contact Spotify to talk about this, neither how to change my password. When I try to do it, it simply says I'm using Face...

  • Newbie
  • I just noticed my account was hacked, my password along with some others are published on the Internet and I can't find where to contact Spotify to talk about this, neither how to change my password....
  • kbrooksc
  • Community Legend
  • 329 Views
  • 1 replies
  • 0 likes
  • Account
  • 329 Views
  • 1 replies
  • 0 likes

Sportify Premium für 3 Monate

Guten Abend, ich habe mir heute als Zahlungsmethode eine Spotify Premium Geschenkkarte geholt. Nun sehe ich das die Aktion mit 3 Monaten Premium für 9,99 zuende ist :(. Ist das Angebot wirklich schon abgelaufen oder finde ich es nur nicht? Wäre furch...

  • Casual Listener
  • Guten Abend,   ich habe mir heute als Zahlungsmethode eine Spotify Premium Geschenkkarte geholt. Nun sehe ich das die Aktion mit 3 Monaten Premium für 9,99 zuende ist :(. Ist das Angebot wirkl...
  • Maxim
  • Spotify Star
  • 368 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 368 Views
  • 1 replies
  • 0 likes

sub-accounts can not download lists as Premium accounts

Hi I have plan Spotify Premium family and sub-accounts can not download lists as Premium accounts usually do how it can solve this?

  • Newbie
  • Hi I have plan Spotify Premium family and sub-accounts can not download lists as Premium accounts usually do how it can solve this?
  • 288 Views
  • 0 replies
  • 0 likes
  • Premium
  • 288 Views
  • 0 replies
  • 0 likes

I was offered the 99c 3 month and was charged 9.99

I accepted the 99c 3 month offer paid for it and now in my bank statement it shows that I was charged 9.99 instead.

  • Casual Listener
  • I accepted the 99c 3 month offer paid for it and now in my bank statement it shows that I was charged 9.99 instead.
  • coloyrs
  • Community Legend
  • 324 Views
  • 3 replies
  • 0 likes
  • Premium
    Subscription
  • 324 Views
  • 3 replies
  • 0 likes

Solved!! NO PUEDO INICIAR SESIÓN, no puede iniciar sesión por más de 14 días....

NO PUEDO INICIAR SESIÓN, no puede iniciar sesión por más de 14 días.... Y tengo un año viviendo en Panamá y nunca me había salido esto!

  • Newbie
  • NO PUEDO INICIAR SESIÓN, no puede iniciar sesión por más de 14 días.... Y tengo un año viviendo en Panamá y nunca me había salido esto!
  • 1976ester
  • Casual Listener
  • 708 Views
  • 4 replies
  • 0 likes
  • Account
  • 708 Views
  • 4 replies
  • 0 likes

No puedo iniciar sesión en dispositivos.

El día de ayer adquirí la suscripción premium, pero no se veía reflejada en los dispositivos que tengo (una iPad y un Windows Phone 8.1), por lo que haciendo caso de las instrucciones que hay en la sección de ayuda, cerré la sesión en ambos; sin emba...

  • Casual Listener
  • El día de ayer adquirí la suscripción premium, pero no se veía reflejada en los dispositivos que tengo (una iPad y un Windows Phone 8.1), por lo que haciendo caso de las instrucciones que hay en la s...
  • Somari
  • Casual Listener
  • 358 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Subscription
  • 358 Views
  • 1 replies
  • 0 likes

Premium

Eu fiz um pagamento na promoção três mêses por 1,99.mas só recebi Um mês de Spotify Premium depois que paguei o Boleto de 14,90 R$. I make the pay for three months. and have only one month for use the premium.

  • Newbie
  • Eu fiz um pagamento na promoção três mêses por 1,99. mas só recebi Um mês de Spotify Premium depois que paguei o Boleto de 14,90 R$.       I make the pay for three months. and hav...
  • 170 Views
  • 0 replies
  • 0 likes
  • Account
    Premium
  • 170 Views
  • 0 replies
  • 0 likes

User and playlists in search bar not found !

Hello Spotify,I'm trying to launch my official Spotify account after several years of requests from my followers on Instagram.I've published several playlists and made my accout public (not linked to Facebook), however my user or playlists are NOT FO...

  • Casual Listener
  • Hello Spotify, I'm trying to launch my official Spotify account after several years of requests from my followers on Instagram. I've published several playlists and made my accout public (not l...
  • 411 Views
  • 0 replies
  • 0 likes
  • Account
    Other
  • 411 Views
  • 0 replies
  • 0 likes

Spotify won't let me log in: Neither in the Desktop app or Online

I am having serious trouble logging in on spotify, in the Spotify app on my phone, PC and also here online (Using my FB account). I get the error: 3 and a message saying: Username/Password Is incorrect, when those are totally correct, i've also tried...

  • Casual Listener
  • I am having serious trouble logging in on spotify, in the Spotify app on my phone, PC and also here online (Using my FB account). I get the error: 3 and a message saying: Username/Password Is incorre...
  • 1172 Views
  • 0 replies
  • 0 likes
  • Login
  • 1172 Views
  • 0 replies
  • 0 likes

Account Subscription Issue

Hi, I was charged for 10.66$ on my PayPal account on 13th of June 2016. The invoice id is P0039E396C and the transaction id is 7HB3363165461113W. The issue I am facing is that I don't even know to which of my Spotify account I am being charged to. I ...

  • Newbie
  • Hi, I was charged for 10.66$ on my PayPal account on 13th of June 2016. The invoice id is P0039E396C and the transaction id is 7HB3363165461113W. The issue I am facing is that I don't ...
  • 388 Views
  • 0 replies
  • 0 likes
  • Account
    Subscription
  • 388 Views
  • 0 replies
  • 0 likes

Promoção 3 meses por 14,99

Comprei a promoção que voce volta para o premium e paga 1 mes e ganha 3 mas so ganhei 1 mes

  • Newbie
  • Comprei a promoção que voce volta para o premium e paga 1 mes e ganha 3 mas so ganhei 1 mes 
  • alexcrivelaro
  • Newbie
  • 259 Views
  • 1 replies
  • 0 likes
  • Premium
  • 259 Views
  • 1 replies
  • 0 likes

Problems adding members to family

I have premium family. i have added one familymember, but cant add the two others. the reason seems to be that they pay throu itunes. we have opened the settings on the phones and canceled the itunes automatic subscription. But the problem keep comin...

  • Newbie
  • I have premium family. i have added one familymember, but cant add the two others. the reason seems to be that they pay throu itunes. we have opened the settings on the phones and canceled the itunes...
  • 168 Views
  • 0 replies
  • 0 likes
  • Account
  • 168 Views
  • 0 replies
  • 0 likes

Bought Premium but No Receipt and Still Free

I bought Spotify Premium for a month through renewing an expired Spotify subscription under Manage Subscriptions in View my Apple ID. I payed $13.99 for the subscriptions with an iTunes card and I was not emailed a receipt and my account still says F...

  • Newbie
  • I bought Spotify Premium for a month through renewing an expired Spotify subscription under Manage Subscriptions in View my Apple ID. I payed $13.99 for the subscriptions with an iTunes card and...
  • user-removed
  • Not applicable
  • 1042 Views
  • 8 replies
  • 1 likes
  • Premium
    Subscription
  • 1042 Views
  • 8 replies
  • 1 likes