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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Yordan
  • Moderator
  • 396160 Views
  • 943 replies
  • 107 likes
  • Account
  • 396160 Views
  • 943 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1170410 Views
  • 119 replies
  • 112 likes
  • Account
  • 1170410 Views
  • 119 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 98824 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 98824 Views
  • 68 replies
  • 10 likes

Ya pagué premium y sigo teniendo el servicio gratuito

Ya pagué premium y sigo teniendo el servicio gratuito, por favor pongance en contacto conmigo.. para enviar comprobante de pago y que me auxilien...alexcabeza8@live.com.mx..Cel 0445535279795

  • Newbie
  • Ya pagué premium y sigo teniendo el servicio gratuito, por favor pongance en contacto conmigo.. para enviar comprobante de pago y que me auxilien...alexcabeza8@live.com.mx..Cel 0445535279795
  • MRL971015
  • Newbie
  • 249 Views
  • 2 replies
  • 0 likes
  • Premium
  • 249 Views
  • 2 replies
  • 0 likes

Me he suscrito pero sigo siendo Free.

Buena, me he suscrito con la oferta de 3 meses por 0.99 € y he recibido el cargo en la cuenta, por lo tanto se ha cobrado, pero sigo apareciendo en la cuenta como Free, he probado con la ayuda en la pagina de spotify de reinstalar la aplicacion e ini...

  • Newbie
  • Buena, me he suscrito con la oferta de 3 meses por 0.99 € y he recibido el cargo en la cuenta, por lo tanto se ha cobrado, pero sigo apareciendo en la cuenta como Free, he probado con la ayuda e...
  • 231 Views
  • 0 replies
  • 0 likes
  • Premium
  • 231 Views
  • 0 replies
  • 0 likes

Student discount expired but wasn't warned

I have been paying £4.99 a month for Spotify Premium with Student Discount but for the past two months I have been charged the full £9.99. I think this might be to do with the 12 months Student Discount expiring but I never recieved an email warning ...

  • Newbie
  • I have been paying £4.99 a month for Spotify Premium with Student Discount but for the past two months I have been charged the full £9.99. I think this might be to do with the 12 months Student Disco...
  • 203 Views
  • 0 replies
  • 0 likes
  • Subscription
  • 203 Views
  • 0 replies
  • 0 likes

Solved!! Didn't get 3 months premium after purchase

Hey everyone so today I purchased one month of premium and there was this promotion that when you bought one month you would get 3 months premium. But after I purchased one month I didn't get the extra 3. Why is that? I live in Belgium btw.

  • Casual Listener
  • Hey everyone so today I purchased one month of premium and there was this promotion that when you bought one month you would get 3 months premium. But after I purchased one month I didn't get the ext...
  • Signethude16
  • Regular
  • 809 Views
  • 12 replies
  • 0 likes
  • Account
    Premium
    Subscription
    Unlimited
  • 809 Views
  • 12 replies
  • 0 likes

Cobros triples a mi tarjeta y no mejoro la cuenta a Premium

Necesito una solución, al ingresar a la página para mejorar mi cuenta a premium aprovechando la promoción de 3 meses por $9 pesos, al ingresar mis datos de la tarjeta de crédito, marcaba error, como si no se hubiera realizado el cargo, ingrese otra t...

  • Newbie
  • Necesito una solución, al ingresar a la página para mejorar mi cuenta a premium aprovechando la promoción de 3 meses por $9 pesos, al ingresar mis datos de la tarjeta de crédito, marcaba error, como ...
  • 200 Views
  • 0 replies
  • 0 likes
  • Account
    Subscription
  • 200 Views
  • 0 replies
  • 0 likes

Get my money back after buying by mistake

Hello... I just bought spotify premium by mistake, as I though it was a special offer.... Is it possible for me to get my money back? I really want them back! And does anyone know, if I need to cancel the same night I bought it to be able to get my m...

  • Regular
  • Hello...   I just bought spotify premium by mistake, as I though it was a special offer....   Is it possible for me to get my money back? I really want them back! And does anyone know, ...
  • KatesHere
  • Community Legend
  • 226 Views
  • 3 replies
  • 0 likes
  • Premium
  • 226 Views
  • 3 replies
  • 0 likes

Solved!! Pago de Spotify Family

Hola buenas noches! Ojala alguien me pueda ayudar!.hace poco realice mi suscripcion a spotify family, y tenia agregada una tarjeta de debito como medio de pago. Pero no puedo borrarla o cambiarla (no existe la opcion) y no quiero que se utilice mas c...

  • Regular
  • Hola buenas noches! Ojala alguien me pueda ayudar!. hace poco realice mi suscripcion a spotify family, y tenia agregada una tarjeta de debito como medio de pago. Pero no puedo borrarla o cambiarla (...
  • osornios
  • Spotify Star
  • 381 Views
  • 3 replies
  • 0 likes
  • Account
    Other
    Subscription
  • 381 Views
  • 3 replies
  • 0 likes

Datos de pago

QUiero cambiar mis datos de pago y no abre la página. ya tengo varios días y marca error.También quiero agregar miembros a mi plan familiar y no abre la página

  • Newbie
  • QUiero cambiar mis datos de pago y no abre la página. ya tengo varios días y marca error. También quiero agregar miembros a mi plan familiar y no abre la página
  • 185 Views
  • 0 replies
  • 0 likes
  • Account
    Subscription
  • 185 Views
  • 0 replies
  • 0 likes

Stop automatic Facebook connection on phone app

Have just upgraded to a family account using facebook to login. However it seems my son had previously set the app on my phone to remember his spotify facebook login so now when I try to login using facebook it logs into his account instead of mine. ...

  • Newbie
  • Have just upgraded to a family account using facebook to login.  However it seems my son had previously set the app on my phone to remember his spotify facebook login so now when I try...
  • 228 Views
  • 0 replies
  • 0 likes
  • Login
  • 228 Views
  • 0 replies
  • 0 likes

Spotify Error Code 3

I saw on other threads that people have figured out error code 3 with logging in with a username and password, but does anyone have a solution of what to do if Spotify says my facebook account's username/password is incorrect? I already changed my fa...

  • Casual Listener
  • I saw on other threads that people have figured out error code 3 with logging in with a username and password, but does anyone have a solution of what to do if Spotify says my facebook account's user...
  • osornios
  • Spotify Star
  • 347 Views
  • 3 replies
  • 0 likes
  • Login
  • 347 Views
  • 3 replies
  • 0 likes

How to be refunded

I am supposed to have the 4.99 premium Spotify but I keep being charged 10.00. I have submitted all the info from my college, so why am I still being charged.

  • Casual Listener
  • I am supposed to have the 4.99 premium Spotify but I keep being charged 10.00. I have submitted all the info from my college, so why am I still being charged.
  • Courtneysadler0
  • Casual Listener
  • 139 Views
  • 1 replies
  • 0 likes
  • Account
    Security
  • 139 Views
  • 1 replies
  • 0 likes

Free user

I login with facebook acount and buy premium account.after that i uninstall and install spotify again but it still seems free user

  • Casual Listener
  • I login with facebook acount and buy premium account.after that i uninstall and install spotify again but it still seems free user
  • osornios
  • Spotify Star
  • 300 Views
  • 3 replies
  • 1 likes
  • Account
  • 300 Views
  • 3 replies
  • 1 likes

Compré promoción de 3 meses y solo me dieron 1

Que tal, no sé a que se deba pero van dos veces que compro esta promoción, es decir, para mi y para mi hermana, y las dos veces se han cobrado los 99 pesos pero solo nos dan un mes y no los tres de la promoción. Como puedo solucionar esto? Muchas gra...

  • Newbie
  • Que tal, no sé a que se deba pero van dos veces que compro esta promoción, es decir, para mi y para mi hermana, y las dos veces se han cobrado los 99 pesos pero solo nos dan un mes y no los tres de l...
  • osornios
  • Spotify Star
  • 432 Views
  • 3 replies
  • 0 likes
  • Account
    Free
    Login
    Premium
    Subscription
  • 432 Views
  • 3 replies
  • 0 likes

Solved!! Spotify Case Number 05764981

I haven't heard anything on this

  • Visitor
  • I haven't heard anything on this 😞
  • MattSuda
  • Spotify Star
  • 812 Views
  • 5 replies
  • 0 likes
  • Account
  • 812 Views
  • 5 replies
  • 0 likes

Premium not working

Hello, I just paid for a month of premium service and my bank card was charged, however on my banks website it says that the charge is pending. Premium is not working and I was wondering if that was the reason? I logged in with the username given on ...

  • Visitor
  • Hello, I just paid for a month of premium service and my bank card was charged, however on my banks website it says that the charge is pending. Premium is not working and I was wondering if that was ...
  • 187 Views
  • 0 replies
  • 1 likes
  • Subscription
  • 187 Views
  • 0 replies
  • 1 likes

Cobrança indevida

Acionei a conta premium, estou pagando o valor de 14,99 por mês, mas não estou tendo acesso aos benefícios e o spotify continua mandando mensagens pra eu adquirir a conta!Favor extornar o valor, e cancelar a conta de vez já que nao tenho acesso.

  • Newbie
  • Acionei a conta premium, estou pagando o valor de 14,99 por mês, mas não estou tendo acesso aos benefícios e o spotify continua mandando mensagens pra eu adquirir a conta! Favor extornar o valor, ...
  • 201 Views
  • 0 replies
  • 0 likes
  • Account
    Premium
  • 201 Views
  • 0 replies
  • 0 likes

Account problem

HelloI am Brazilian and I signed a promotion of Spotify where I paid for a month and won three. But already on my first month premium Spotify my back for free. How do I resolve this?

  • Newbie
  • Hello I am Brazilian and I signed a promotion of Spotify where I paid for a month and won three. But already on my first month premium Spotify my back for free. How do I resolve this?
  • 128 Views
  • 0 replies
  • 0 likes
  • Premium
  • 128 Views
  • 0 replies
  • 0 likes

The suscription buy menu reject my credit card

I tried to buy spotify premium but the system reject my mastercard. btw I have money in the card. How i fix this?

  • Newbie
  • I tried to buy spotify premium but the system reject my mastercard.    btw I have money in the card.   How i fix this?
  • 206 Views
  • 0 replies
  • 0 likes
  • Subscription
  • 206 Views
  • 0 replies
  • 0 likes

Is the Love your Summer package still available?

The add video played while I was listening to music and it said that this week was the last week to subscribe for the deal of 3 months for 9.99. But when I go to the website the deal is not shown anywhere... just wanted to know if it was still availa...

  • Regular
  • The add video played while I was listening to music and it said that this week was the last week to subscribe for the deal of 3 months for 9.99. But when I go to the website the deal is not shown any...
  • coloyrs
  • Community Legend
  • 394 Views
  • 12 replies
  • 0 likes
  • Premium
  • 394 Views
  • 12 replies
  • 0 likes

Account

Hi!I couldn't open my Spotify Premium account today because it say that I cannot use Spotify abroad for more than 14 days. My account is based in the USA but I spend the year travelling. I had this issue before and used my computer to access my accou...

  • Casual Listener
  • Hi! I couldn't open my Spotify Premium account today because it say that I cannot use Spotify abroad for more than 14 days. My account is based in the USA but I spend the year travelling. I had this...
  • Astame
  • Community Legend
  • 360 Views
  • 7 replies
  • 0 likes
  • 360 Views
  • 7 replies
  • 0 likes