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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

88726 Views

9 replies

2 likes

Account
Login
  • 88726 Views
  • 9 replies
  • 2 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

758128 Views

18 replies

29 likes

  • 758128 Views
  • 18 replies
  • 29 likes

Changing Countries

I am currently traveling in Australia, and will soon be bounching from country to country. I started my account ages ago in the U.S, I had to switch my payment option from my U.S bank account, to my Aussie bank account a while ago. I have recently go...

Newbie

I am currently traveling in Australia, and will soon be bounching from country to country. I started my account ages ago in the U.S, I had to switch my payment option from my U.S bank account, to my ...

193 Views

0 replies

0 likes

Account
Premium
Subscription
  • 193 Views
  • 0 replies
  • 0 likes

Summer .99 Cent deal

Did the summer sale go away? I have 99 cents in my paypal right now and my subscription just ended, but it's saying it is not enough.

Newbie

Did the summer sale go away? I have 99 cents in my paypal right now and my subscription just ended, but it's saying it is not enough. 

iamleek

Community Legend

1906 Views

5 replies

1 likes

Account
Premium
  • 1906 Views
  • 5 replies
  • 1 likes

Solved!! Subscribed to Premium but nothing happened

My premium account expired 2 days ago, so I decided to renew yesterday, but when I bought premium, nothing happened at all- my account is still "free". However, I managed to receive a invoice from apple. Please help asap! Thanks!

Casual Listener

My premium account expired 2 days ago, so I decided to renew yesterday, but when I bought premium, nothing happened at all- my account is still "free". However, I managed to receive a invoice from ap...

mikechasejr

Regular

434 Views

2 replies

0 likes

Account
Free
Premium
Subscription
  • 434 Views
  • 2 replies
  • 0 likes

Linking two Spotify accounts

The past six months I have been using a Spotify account on a three month trial and a three month gift card and decided that I have invested so much time into the account that I would like to kee it and pay for premium. However, I actually used a frie...

Newbie

The past six months I have been using a Spotify account on a three month trial and a three month gift card and decided that I have invested so much time into the account that I would like to kee it a...

161 Views

0 replies

0 likes

Account
  • 161 Views
  • 0 replies
  • 0 likes

Cannot log in

I am unable to log in on my account. It says that my face book account is not linked to spotify. I tried logging in using may username and password but it did not work. The account and username/email add is still active because i am able to change th...

Newbie

I am unable to log in on my account. It says that my face book account is not linked to spotify. I tried logging in using may username and password but it did not work. The account and username/email...

161 Views

0 replies

0 likes

Login
  • 161 Views
  • 0 replies
  • 0 likes

Can't login to my account

Hey so my account on Spotify wont let me log in, and the problems not the version of my spotify or anything, its up to date, and im not getting it wrong as I've been signed out of all my devices on it and couldn't even us my actual account to post th...

Newbie

Hey so my account on Spotify wont let me log in, and the problems not the version of my spotify or anything, its up to date, and im not getting it wrong as I've been signed out of all my devices on i...

204 Views

0 replies

0 likes

Login
  • 204 Views
  • 0 replies
  • 0 likes

Cancelled subscription Spotify Case # 05647820: Subscription

Hello, this subscription was cancelled on April 30th but I've still been charged for the premium service for May and June. I have sent an e-mail as you can see by the case number above but am still waiting to get a response as to the status of the re...

Newbie

Hello, this subscription was cancelled on April 30th but I've still been charged for the premium service for May and June.  I have sent an e-mail as you can see by the case number above but am s...

161 Views

0 replies

0 likes

Subscription
  • 161 Views
  • 0 replies
  • 0 likes

Boleto

Olá, paguei o spotify premium via boleto, e fala que tem de esperar até 5 dias úteis, faz um dia que espero e sou cadastrado pelo facebook, eu desativei meu facebook mais reativei novamente agora, isso vai dar algum problema? Desde já, agradeço.....

Newbie

Olá, paguei o spotify premium via boleto, e fala que tem de esperar até 5 dias úteis, faz um dia que espero e sou cadastrado pelo facebook, eu desativei meu facebook mais reativei novamente agora, is...

Bittencourt

Spotify Star

3689 Views

14 replies

0 likes

  • 3689 Views
  • 14 replies
  • 0 likes

WHY CANT I PAY ON MY IPHONE?

Not that long ago I was able to pay for premium on Spotify but now I can't... Can somone help me ??? I can't pay with a credit card but I used to pay through Apple App Store

Newbie

Not that long ago I was able to pay for premium on Spotify but now I can't... Can somone help me ??? I can't pay with a credit card but I used to pay through Apple App Store

195 Views

0 replies

0 likes

Premium
  • 195 Views
  • 0 replies
  • 0 likes

Solved!! Cancelling A Subscription

How many days notice do I have to give Spotify in order to cancel my subscription? I am hoping to get the 3 month trial but want to wait a few months after to get full premium.

Casual Listener

How many days notice do I have to give Spotify in order to cancel my subscription? I am hoping to get the 3 month trial but want to wait a few months after to get full premium. 

Music_lover44

Casual Listener

718 Views

3 replies

0 likes

Premium
Subscription
  • 718 Views
  • 3 replies
  • 0 likes

Solved!! Remove credit card on another account

I need to disconnect a friend's account from my credit card. I was paying for his account and he was paying the money in cash to me, now we don't have that agreement anymore but I am still paying for his account and he won't remove my credit card num...

Newbie

I need to disconnect a friend's account from my credit card.   I was paying for his account and he was paying the money in cash to me, now we don't have that agreement anymore but I am still p...

zm__

Regular

3307 Views

1 replies

0 likes

Account
Premium
Subscription
  • 3307 Views
  • 1 replies
  • 0 likes

Oferta 3 meses por 6$ Fake Ads

Oferta 3 meses por 6$? No me sirvio, dice que renovara el 14/07/16. osea yo pense que renovaria el 14/10/16 pero no. Es que Spotify decia una publicidad 3 meses por 6$ dolares. pague y mira.....

Newbie

Oferta 3 meses por 6$? No me sirvio, dice que renovara el 14/07/16. osea yo pense que renovaria el 14/10/16 pero no. Es que Spotify decia una publicidad 3 meses por 6$ dolares. pague y mira..... 

300 Views

0 replies

0 likes

Premium
Subscription
  • 300 Views
  • 0 replies
  • 0 likes

Chargeback

I received an email that my account has been disabled due to a chargeback I made which was a misunderstanding, i wanna know how to enable my account again and cancel this charge back please help also my case number is #05701668Thank you

Casual Listener

I received an email that my account has been disabled due to a chargeback I made which was a misunderstanding, i wanna know how to enable my account again and cancel this charge back please help also...

ItsJamesJ

Community Legend

402 Views

1 replies

0 likes

Account
Premium
Subscription
  • 402 Views
  • 1 replies
  • 0 likes

“3 months for 99p" false advertising

I received an email from Spotify offering 3 months premium for just 99p, yet when I bought this “offer" I was charged the full £9.99, so I cancelled the subscription straight away and emailed Spotify, to which I have had no response even after emaili...

Casual Listener

I received an email from Spotify offering 3 months premium for just 99p, yet when I bought this “offer" I was charged the full £9.99, so I cancelled the subscription straight away and emailed Spotify...

seraphitanews

Newbie

543 Views

4 replies

0 likes

Account
Premium
Subscription
  • 543 Views
  • 4 replies
  • 0 likes

Have been getting charged twice the amount as normal for the last 8 months

I have used spotify since 2013 and have always paid $5.29 because of the student discount. I have recently cancled my premium subscription because I was getting charged double the price for the past 8 months for no warning at all that my rate was goi...

Casual Listener

I have used spotify since 2013 and have always paid $5.29 because of the student discount. I have recently cancled my premium subscription because I was getting charged double the price for the past ...

krd1

Casual Listener

284 Views

2 replies

0 likes

Account
Other
Premium
Subscription
  • 284 Views
  • 2 replies
  • 0 likes

doble cargo a mi tarjeta

hola active mi cuenta premium por 9 pesos por 3 meses pero me cobraron 2 veces, y ademas sale que no pague nada. que puedo hacer.davidcasba26@hotmail.com

Newbie

hola active mi cuenta premium por 9 pesos por 3 meses pero me cobraron 2 veces, y ademas sale que no pague nada. que puedo hacer. davidcasba26@hotmail.com

osornios

Spotify Star

352 Views

1 replies

0 likes

Subscription
  • 352 Views
  • 1 replies
  • 0 likes

Solved!! İnnial kart ile ödemeyi yaptığım halde 0.99 krş premium olamadım hala free gözüküyorum

innial kart ile ödeme yapıp 3 aylık 0.99 krş ödeme yaptığım halde hala premium olmadı hesabım free gözüküyor ve reklamlara boğuluyorum hesap hareketlerinde kanıtlar ssler mevcut yetkili biri ilgilenebilirmi altta önemli yerleri kapattım yetkili ister...

Newbie

innial kart ile ödeme yapıp 3 aylık 0.99  krş ödeme yaptığım halde hala premium olmadı hesabım free gözüküyor ve reklamlara boğuluyorum hesap hareketlerinde kanıtlar ssler mevcut yetkili biri il...

a-akyologlu

Newbie

2570 Views

13 replies

6 likes

Account
  • 2570 Views
  • 13 replies
  • 6 likes

Perdi musica al pasarme a premiun

Hola!! Novatada.... Me he hecho premiun y para que tomara efecto sali de la aplicacion y volvi a entrar. Pero al volver a entrar no había ninguna actividad, no tenia musica es como si no lo hubiera usado nunca. Para entrar me obliga a poner mi usuari...

Newbie

Hola!!  Novatada.... Me he hecho premiun y para que tomara efecto sali de la aplicacion y volvi a entrar. Pero al volver a entrar no había ninguna actividad, no tenia musica es como si no lo hub...

osornios

Spotify Star

324 Views

1 replies

1 likes

Premium
  • 324 Views
  • 1 replies
  • 1 likes

Cannot play separately

Upgraded, added family members but still can't use Spotify on my phone when one of my family members are using it. Help!!!

Newbie

Upgraded, added family members but still can't use Spotify on my phone when one of my family members are using it. Help!!!

prinzmaus

Community Legend

297 Views

1 replies

0 likes

Premium
  • 297 Views
  • 1 replies
  • 0 likes