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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • Jai_22
  • Casual Listener
  • 239620 Views
  • 388 replies
  • 23 likes
  • Account
    Free
  • 239620 Views
  • 388 replies
  • 23 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Roadie
  • 12654 Views
  • 6 replies
  • 11 likes
  • Security
  • 12654 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • slothinaloft
  • Newbie
  • 527210 Views
  • 988 replies
  • 113 likes
  • Account
  • 527210 Views
  • 988 replies
  • 113 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 127687 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 127687 Views
  • 74 replies
  • 12 likes

Cannot log into my premium account but still being charged

I haven't been able to log into my premium account for months and Spotify has yet to respond to any of my emails asking for help. It is pathetic how there is no customer service line that I can call, and I have to rely on them email me back which the...

  • Visitor
  • I haven't been able to log into my premium account for months and Spotify has yet to respond to any of my emails asking for help. It is pathetic how there is no customer service line that I can call,...
  • user-removed
  • Not applicable
  • 737 Views
  • 10 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 737 Views
  • 10 replies
  • 0 likes

Upgraded from Premium to Family, no devices listed but cannot add a device

I am so lost! I upgraded from Premium to Premium Family today, which is what it says when I log in with a browser on my computer. My phone simply says "Premium." Either way, I removed all devices for offline listening on the browser, but when my son ...

  • Casual Listener
  • I am so lost! I upgraded from Premium to Premium Family today, which is what it says when I log in with a browser on my computer. My phone simply says "Premium." Either way, I removed all devices for...
  • StephDol
  • Casual Listener
  • 218 Views
  • 1 replies
  • 0 likes
  • Login
  • 218 Views
  • 1 replies
  • 0 likes

error de suscripcion con movistar

Tengo una cuenta premium a traves de movistar,la he estado usando por un largo tiempo y ahora me aparece que ya es una cuenta free. alguien sabe porque es este problema? o como solucionarlo?

  • Newbie
  • Tengo una cuenta premium a traves de movistar,la he estado usando por un largo tiempo y ahora me aparece que ya es una cuenta free. alguien sabe porque es este problema? o como solucionarlo?
  • osornios
  • Spotify Star
  • 482 Views
  • 1 replies
  • 2 likes
  • Account
    Premium
  • 482 Views
  • 1 replies
  • 2 likes

Hola, necesito ayuda!

Se realizo el pago de spotify dos veces en mi tarjeta pero no tengo el plan familiar aun y ya paso un dia ayuda porfavor u.u

  • Newbie
  • Se realizo el pago de spotify dos veces en mi tarjeta pero no tengo el plan familiar aun y ya paso un dia ayuda porfavor u.u
  • osornios
  • Spotify Star
  • 212 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 212 Views
  • 1 replies
  • 0 likes

Cant login with facebook

I've been music deprived for three weeks now because I can't login using my Facebook. I get a message that says "unable to login; wrong username or password" but I don't have a username or password since I've always used my fb. I have tried installin...

  • Casual Listener
  • I've been music deprived for three weeks now because I can't login using my Facebook. I get a message that says "unable to login; wrong username or password" but I don't have a username or password s...
  • osornios
  • Spotify Star
  • 579 Views
  • 3 replies
  • 1 likes
  • Login
  • 579 Views
  • 3 replies
  • 1 likes

Man what wrong with spotfiy nowdays. Making me feel like going back to pandora.

First they deleted everyone of my playlist. Wiped out clean. Then I pay in advance up to three months of their premium package. And I didn't even get half the options they use to let you have. Like if you travel somewhere off line you can still liste...

  • Regular
  • First they deleted everyone of my playlist. Wiped out clean. Then I pay in advance up to three months of their premium package. And I didn't even get half the options they use to let you have. Like i...
  • mapuya19
  • Community Legend
  • 307 Views
  • 3 replies
  • 0 likes
  • Premium
  • 307 Views
  • 3 replies
  • 0 likes

Can't share the Family Premium Plan

En mi cuenta, dice Pais: "GB". voy a editarlo y poner Chile (que es donde vivo) y no me da la alternativa. Entonce pagué premium familiar para 6 y nadie de mis hijos puede conectarse porque, le llega el mensaje que viven en otro dirección. Alguien me...

  • Newbie
  • En mi cuenta, dice Pais: "GB". voy a editarlo y poner Chile (que es donde vivo) y no me da la alternativa. Entonce pagué premium familiar para 6 y nadie de mis hijos puede conectarse porque, le llega...
  • osornios
  • Spotify Star
  • 207 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Subscription
  • 207 Views
  • 1 replies
  • 0 likes

Playstation music and Spotify Student discount

Hi,I started my Spotify premium account a while ago through playstation music. Now I have signed up to do a diploma and have myself an NUS card to get the student discount. However, I cannot seem to apply it to my account. It just keeps pointing me p...

  • Casual Listener
  • Hi, I started my Spotify premium account a while ago through playstation music. Now I have signed up to do a diploma and have myself an NUS card to get the student discount.  However, I cannot...
  • mapuya19
  • Community Legend
  • 1144 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 1144 Views
  • 3 replies
  • 0 likes

Solved!! Dont know my data

Dear Community, I am really upset. Spotifys ads annoyed me when I was doing work, so I shut spotify down, something I only do like...every 3 months or so. Now I cannot logg in any more, as neither the email address I am typing in nor the Username see...

  • Regular
  • Dear Community, I am really upset. Spotifys ads annoyed me when I was doing work, so I shut spotify down, something I only do like...every 3 months or so.   Now I cannot logg in any more, ...
  • morales_1611
  • Casual Listener
  • 1083 Views
  • 10 replies
  • 0 likes
  • 1083 Views
  • 10 replies
  • 0 likes

Mi pago no se proceso

hola, ya descontaron el monto de la tarjeta pero me dice que mi pago no se ha actualizado cuando entro a mi cuenta

  • Newbie
  • hola, ya descontaron el monto de la tarjeta pero me dice que mi pago no se ha actualizado cuando entro a mi cuenta  
  • osornios
  • Spotify Star
  • 582 Views
  • 1 replies
  • 0 likes
  • Premium
  • 582 Views
  • 1 replies
  • 0 likes

Wrong password?

I have Spotify Premuim and overnight I was logged out. I had my username and password written down, so typed them in. Over. And over. And over. Until half an hour had passed of me checking my username and password, and Spotify kept on saying my passw...

  • Newbie
  • I have Spotify Premuim and overnight I was logged out. I had my username and password written down, so typed them in. Over. And over. And over. Until half an hour had passed of me checking my usernam...
  • osornios
  • Spotify Star
  • 177 Views
  • 1 replies
  • 0 likes
  • Login
  • 177 Views
  • 1 replies
  • 0 likes

Please help

My card keeps getting charged for premium; that's not an issue if I could Access the Spotify account. I lost my phone and with it all log in info for that account but still being charged. Can I use my card information to get them to switch the premiu...

  • Newbie
  • My card keeps getting charged for premium; that's not an issue if I could Access the Spotify account. I lost my phone and with it all log in info for that account but still being charged. Can I use m...
  • osornios
  • Spotify Star
  • 196 Views
  • 1 replies
  • 0 likes
  • Other
    Premium
    Subscription
  • 196 Views
  • 1 replies
  • 0 likes

Account Error Facebook

I have an account created by Facebook, and I was accessing by my cellphone, today I open the program, and did not show my user, i clicked to access through Fb, and nothing, i uninstalled the app, and clicked enter the Fb, just that created a new acco...

  • Newbie
  • I have an account created by Facebook, and I was accessing by my cellphone, today I open the program, and did not show my user, i clicked to access through Fb, and nothing, i uninstalled the app, and...
  • osornios
  • Spotify Star
  • 168 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 168 Views
  • 1 replies
  • 0 likes

Payment

Hi, im a premium user of Spotify but I have a problem, a few months ago my brother created an account with my mom's card, but he got bored after 1 or 2 monts. The problem is that he don't know the mail or nickname that he used so we can't delete it a...

  • Newbie
  • Hi, im a premium user of Spotify but I have a problem, a few months ago my brother created an account with my mom's card, but he got bored after 1 or 2 monts. The problem is that he don't know the ma...
  • osornios
  • Spotify Star
  • 141 Views
  • 1 replies
  • 0 likes
  • Premium
  • 141 Views
  • 1 replies
  • 0 likes

Log In Failed

I am not enjoying my free subscription on my spotify due to log in failed. A problem occured on my Fido account last January and from then on I cannot open my free spotify subscription. I am a frequent user of spotify and hoping a soonest resolution ...

  • Newbie
  • I am not enjoying my free subscription on my spotify due to log in failed. A problem occured on my Fido account last January and from then on I cannot open my free spotify subscription. I am a freque...
  • osornios
  • Spotify Star
  • 249 Views
  • 1 replies
  • 0 likes
  • Free
  • 249 Views
  • 1 replies
  • 0 likes

Any way of payment works!

So I used to have a premium account, but my credit card was stolen so I got a new one. In the meantime my premium account was paused. Now I'm trying to pay it with the new card and it doesn't work, nor any of my other cards, or any way of payment. An...

  • Newbie
  • So I used to have a premium account, but my credit card was stolen so I got a new one. In the meantime my premium account was paused. Now I'm trying to pay it with the new card and it doesn't work, n...
  • osornios
  • Spotify Star
  • 165 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 165 Views
  • 1 replies
  • 0 likes

My Spotify subscription

Okay so I'm getting charged for Spotify but my account still says it's free and it's only working as free. so can anyone help me?

  • Newbie
  • Okay so I'm getting charged for Spotify but my account still says it's free and it's only working as free. so can anyone help me?
  • Maxim
  • Spotify Star
  • 178 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Other
    Subscription
  • 178 Views
  • 1 replies
  • 0 likes

Problema com pagamento

No mês de Junho, mudei minha conta de premium para family, porém, na fatura do cartão me cobraram tanto os 14 R$ do premium quanto os 22R$ do pacote family, como posso resolver isto?

  • Casual Listener
  • No mês de Junho, mudei minha conta de premium para family, porém, na fatura do cartão me cobraram tanto os 14 R$ do premium quanto os 22R$ do pacote family, como posso resolver isto?
  • PedroFreire1
  • Casual Listener
  • 375 Views
  • 4 replies
  • 0 likes
  • Account
    Premium
  • 375 Views
  • 4 replies
  • 0 likes

My premium subscription has been paused.

I'm trying to renew my subscription but it keeps saying there's a problem with my card even though I've tried 3 different ones all of which I know are in credit - please help!

  • Newbie
  • I'm trying to renew my subscription but it keeps saying there's a problem with my card even though I've tried 3 different ones all of which I know are in credit - please help!
  • mapuya19
  • Community Legend
  • 210 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 210 Views
  • 1 replies
  • 0 likes

Premium Family in Canada

If what I am reading is true, there is a family plan available everywhere except Canada. I assume that is because of some sort of contract that Spotify signed with Rogers, as Rogers is able to give family plans to their wireless customers. I have bee...

  • Newbie
  • If what I am reading is true, there is a family plan available everywhere except Canada.  I assume that is because of some sort of contract that Spotify signed with Rogers, as Rogers is abl...
  • warlorax
  • Newbie
  • 314 Views
  • 2 replies
  • 0 likes
  • Premium
  • 314 Views
  • 2 replies
  • 0 likes