Accounts

Cannot Update Payment Details - A barrage of errors

Hi, I recenlty had some fraud on my credit card so had to stop/replace my card. I now have a different card number but spotify won't let me change my details. It has got to the point now where my subscription has potentially lapsed, but everytime I c...

"oh no! something has gone terribly wrong!" loop when trying to update payment details

Hello, A week ago, my credit card on file did not have the funds to pay for my subscription. As of 3 days ago, the funds were there.Problem now is that I am getting stuck in this loop everytime I try to update my payment details. I've tried to update...

Linking Rogers and Spotify

I am trying to set up my Spotify Premium that I was offered to by Rogers and I can't complete the final "complete activation" step. It just loads and loads forever. Please Help!!!! Rogers has opened a case but it may take up to a week and a half for ...

Keeps logging into facebook created account

I created an account using e-mail and had premium but spotify now logs in to a facebook account because my e-mail is the same for facebook and my spotify account with premium. I just want to use my account using my e-mail but not get loged into a fac...

Adding Family Subscriptions to Student Discounted Plan

I am interested in doing the family plan but I was told everyone has to reside in the same house to be eligible under the $14.99 monthly fee. I live in LA but my daughter lives in Santa Barabar, does that mean I can't add her to the family plan?

SHOWS 0 PEOPLE FOLLOWING ME

First of all, my account shows that i have 0 followers, but I know I have at least 1. I tried to refresh my account a million times- doesn't work. Secondly, if I follow someone do they get a notification because I didnt't get a notification that this...

Paid for premium but can't access it after phone stolen

Hi,I had Spotify premium on my mobile. My phone was stolen, I got Spotify app on my new phone, I registered with Facebook originally, so I logged in with these details on my new phone and have access to my account and playlists but it says my account...

Account suspended, but payment is ok

A few days ago I had a problem with my credit card, so I changed the number on the website. I received a message that the paymet is ok now on the card, but spotify have just suspended my account. How can that happen? How can I solve that?

Cancel spotify premium as im getting it with spark now

Double charged me

Spotify double charged my debit card. How do I get a refund for the second charge?

No sostuvieron la promoción de 3 meses por el precio de uno que me anunciaron por propagandas

El mes pasado comenzaron a anunciarme por propagandas que si volvía a pagar premium me otorgarían 3 meses por el precio de uno. Este mes me volvieron a cobrar. Quiero mi dinero de vuelta y que no me salgan con cuentos de que la promoción sólo aplica ...

I can't cancel my subscription because of password validation bug

Hello,My Spotify Account is paused now because I wanted to cancel my subscription. But when I wanted to cancel it, there was always message 'Incorrect password'. My password is stored in Password Manager and it's length is 32 characters. It contains ...

My spotify's connected to friend's facebook account

I've made something wrong, so I use my friend's PC and logged in to spotify web player and connected it to facebook but I didn't realize my friend's facebook was linking into the browser (I used chrome). I've tried several times to follow the instruc...

Login problems

After asking for a password reset, it says my email is not registered. When I try to register it (again), it says the email already exists.

Have I been hacked

Hi Spotify, I´m not sure whether or not I have been hacked or something on your end is going wrong. When listening to music, the music suddently just stops and says that the music is now being listened on a different device. I have registered the dev...

Can't add anyone to my Family Plan. Won't let me insert emails for other users.

TENIA PREMIUM Y CAMBIE A FAMILIAR

I WOULD ELIMINATE my subscription to Spotify family . I WANT MY ACCOUNT BACK TO HAVE ONLY MY PREMIUM . QUISIERA ELIMINAR MI SUSCRIPCION A SPOTIFY POLAN FAMILIAR. QUIERO VOLVER A TENER MI CUENTA PREMIUM SOLO PARA MI.

Need a refund

Does anyone know if spotify has a number to contact to? I purchased the premium and since I wasn't informed of a upcoming payment of $9.99, it charged me without noticed, I just cancelled the subscription and it just charged me yesterday can I still ...