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Accounts

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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • arjavmehta
  • Casual Listener
  • 231042 Views
  • 372 replies
  • 22 likes
  • Account
    Free
  • 231042 Views
  • 372 replies
  • 22 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Roadie
  • 12414 Views
  • 6 replies
  • 11 likes
  • Security
  • 12414 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Bodaz
  • Newbie
  • 526389 Views
  • 987 replies
  • 113 likes
  • Account
  • 526389 Views
  • 987 replies
  • 113 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 127555 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 127555 Views
  • 74 replies
  • 12 likes

Solved!! Verified User Account for Music Blog

Hi guysI was just wondering if someone can help me here after doing a lot of research with limited success.. We are a music/tech startup (www.hypesong.com) that also organizes live events and blogs / curates music. Now, for the music blog, we want to...

  • Casual Listener
  • Hi guys I was just wondering if someone can help me here after doing a lot of research with limited success..  We are a music/tech startup (www.hypesong.com) that also organizes live event...
  • hypesongcom
  • Casual Listener
  • 1715 Views
  • 2 replies
  • 0 likes
  • Account
  • 1715 Views
  • 2 replies
  • 0 likes

Upgrade messages on Spotify.com

I have recently taken out the Family membership on Spotify but i still keep getting banners on the web page when i am logged in asking me to upgrade my account?

  • Casual Listener
  • I have recently taken out the Family membership on Spotify but i still keep getting banners on the web page when i am logged in asking me to upgrade my account?
  • phantomfears
  • Casual Listener
  • 313 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 313 Views
  • 2 replies
  • 0 likes

Problem signing in another country

Hi,My account just changed from premium to the free one since I canceled my phone subscription in Sweden and Spotify was connected to that. I'm now trying to log in and upgrade to a premium account again. But since I'm living in Norway it says that I...

  • Casual Listener
  • Hi, My account just changed from premium to the free one since I canceled my phone subscription in Sweden and Spotify was connected to that. I'm now trying to log in and upgrade to a premium account...
  • Annowich
  • Casual Listener
  • 195 Views
  • 2 replies
  • 0 likes
  • Login
    Premium
    Subscription
  • 195 Views
  • 2 replies
  • 0 likes

IT WONT LET ME PAY

I used to be subscribed to spotify family premium and my card got expired so i got a new one and ive been trying to make the payment with it and it just doesnt let me , it says my card is having a bad day and that i should try later or try with anoth...

  • Newbie
  • I used to be subscribed to spotify family premium and my card got expired so i got a new one and ive been trying to make the payment with it and it just doesnt let me , it says my card is having a ba...
  • KatesHere
  • Community Legend
  • 324 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 324 Views
  • 2 replies
  • 0 likes

Charged

I got charged 3 times

  • Newbie
  • I got charged 3 times
  • KatesHere
  • Community Legend
  • 195 Views
  • 1 replies
  • 0 likes
  • 195 Views
  • 1 replies
  • 0 likes

Recover titles of changed playlist

Hi, I've downloaded a play list to my phone and have been listening to it in offline modus for a while. I came back to online modus and now the play list has changed. Is there a way to get the original play list back, or at least the names of those s...

  • Casual Listener
  • Hi, I've downloaded a play list to my phone and have been listening to it in offline modus for a while. I came back to online modus and now the play list has changed. Is there a way to get the origin...
  • osornios
  • Spotify Star
  • 250 Views
  • 3 replies
  • 0 likes
  • Other
    Subscription
  • 250 Views
  • 3 replies
  • 0 likes

cant login via facebook account - different country problem - when no country is selected in faceboo

well I have the "different country-login" problem (similar to this https://community.spotify.com/t5/Help-Android/Different-country-problem-when-logging-in-with-Facebook/m-p/825043#M30358) when trying to login on my deskop spotify-version (windows10)....

  • Visitor
  • well I have the "different country-login" problem (similar to this https://community.spotify.com/t5/Help-Android/Different-country-problem-when-logging-in-with-Facebook/m-p/825043#M30358) when t...
  • osornios
  • Spotify Star
  • 498 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Login
  • 498 Views
  • 1 replies
  • 0 likes

Family all being online

Can members of a family subscription be online at the same time. So could I cast to a chromecast while my brother streams?

  • Newbie
  • Can members of a family subscription be online at the same time. So could I cast to a chromecast while my brother streams?
  • anjieeeeeeeeee
  • Roadie
  • 210 Views
  • 1 replies
  • 0 likes
  • Premium
  • 210 Views
  • 1 replies
  • 0 likes

Family

Why is it not possible to invite my daughter to spotify family? She is not at home and it states: Your family Member must be in the same country. Why? Help!

  • Casual Listener
  • Why is it not possible to invite my daughter to spotify family? She is not at home and it states: Your family Member must be in the same country. Why? Help!
  • osornios
  • Spotify Star
  • 211 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
    Subscription
  • 211 Views
  • 1 replies
  • 0 likes

Switching to Vodafone free spotify premium

I received 6 months free premium with my new contract. I was told to cancel spotify, and start my free 6 months. I cancelled my account, but note when I try to sign up for the free premium account, it says I already have one. I have ten days left to ...

  • Newbie
  • I received 6 months free premium with my new contract. I was told to cancel spotify, and start my free 6 months. I cancelled my account, but note when I try to sign up for the free premium account, i...
  • osornios
  • Spotify Star
  • 632 Views
  • 1 replies
  • 0 likes
  • Premium
  • 632 Views
  • 1 replies
  • 0 likes

Problems login in to my account

I accidentally deleted the Spotify app from my IPhone. I restored it, but now I can't log in. I tried changing my password, but still nothing. What can I do ?

  • Newbie
  • I accidentally deleted the Spotify app from my IPhone. I restored it, but now I can't log in. I tried changing my password, but still nothing. What can I do ?
  • osornios
  • Spotify Star
  • 258 Views
  • 1 replies
  • 0 likes
  • Login
  • 258 Views
  • 1 replies
  • 0 likes

Wont let me log in to downloaded software :-(

Hi, ive reset my password and when i go onto the spotify website i can log in with my username and the password ive set it to.However when I go onto spotify on my laptop which I have downloaded when I put the same email and password it comes up with ...

  • Newbie
  • Hi, ive reset my password and when i go onto the spotify website i can log in with my username and the password ive set it to. However when I go onto spotify on my laptop which I have downloaded whe...
  • osornios
  • Spotify Star
  • 178 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 178 Views
  • 1 replies
  • 0 likes

Can somebody please help me???

Hello, for a while now it seems like my premium account is gone. The app on my phone seemed to have updated itself and I had to log in again. I tryed all my e-mail adresses as well as all the passwords I used but the only account I can seem to acces ...

  • Casual Listener
  • Hello, for a while now it seems like my premium account is gone. The app on my phone seemed to have updated itself and I had to log in again. I tryed all my e-mail adresses as well as all the passwor...
  • osornios
  • Spotify Star
  • 203 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
  • 203 Views
  • 1 replies
  • 0 likes

need help

I got 2 accounts but i log out in the one i got premiun and i don't remenver the email and password

  • Casual Listener
  • I got 2 accounts but i log out in the one i got premiun and i don't remenver the email and password
  • osornios
  • Spotify Star
  • 184 Views
  • 1 replies
  • 0 likes
  • Account
  • 184 Views
  • 1 replies
  • 0 likes

Solved!! From Premium to Family....

I just adjusted my subscription to Family. My family members receive an email with an invite. When they 'accept the invite' they receive the notice 'you are unable to join Premium for Family'. You are already a member of this (orother) Family subscri...

  • Regular
  • I just adjusted my subscription to Family. My family members receive an email with an invite. When they 'accept the invite' they receive the notice 'you are unable to join Premium for Family'. You ar...
  • Astame
  • Community Legend
  • 630 Views
  • 13 replies
  • 0 likes
  • Subscription
  • 630 Views
  • 13 replies
  • 0 likes

Subscribed, but not getting Premium?

i have a postpaid plan and it comes with a free spotify premium. it was working fine for a year and just as i checked last night its not allowing me to play my music on any of the playlists and plus its asking me to go for premium. My plan is locked ...

  • Newbie
  • i have a postpaid plan and it comes with a free spotify premium. it was working fine for a year and just as i checked last night its not allowing me to play my music on any of the playlists and plus ...
  • osornios
  • Spotify Star
  • 175 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 175 Views
  • 1 replies
  • 0 likes

Someone else is using my account!?

Somebody is using my account, it keeps popping up that they are listning on their device etc... I have no idea who it is and I belive they a from a different country ( french sounding name & music) I've logged out from all locations and changed my pa...

  • Newbie
  • Somebody is using my account, it keeps popping up that they are listning on their device etc... I have no idea who it is and I belive they a from a different country ( french sounding name & musi...
  • EilerWessel
  • Community Legend
  • 180 Views
  • 1 replies
  • 0 likes
  • Account
  • 180 Views
  • 1 replies
  • 0 likes

Solved!! Cambio de pais

Buena tarde, Me ayudan por favor para saber que hacer, tengo mi cuenta ligada a Facebook y anteriormente la tenia registrada bajo US, pero ya cambie el lugar de natal y de recidencia y continua apareciendo solo la opción de FB, que es US, no me permi...

  • Newbie
  • Buena tarde,   Me ayudan por favor para saber que hacer, tengo mi cuenta ligada a Facebook y anteriormente la tenia registrada bajo US, pero ya cambie el lugar de natal y de recidencia y conti...
  • osornios
  • Spotify Star
  • 902 Views
  • 1 replies
  • 0 likes
  • Account
  • 902 Views
  • 1 replies
  • 0 likes

Old account

I have premium on an account that I do not know the password AND do not know the email associated with said account. I want to stop payments to that account and start premium on my current account. Please, can I just speak to a human being???

  • Newbie
  • I have premium on an account that I do not know the password AND do not know the email associated with said account. I want to stop payments to that account and start premium on my current account. P...
  • osornios
  • Spotify Star
  • 217 Views
  • 1 replies
  • 0 likes
  • Account
  • 217 Views
  • 1 replies
  • 0 likes

Paying for subscription through phone bill.

When I had a premium account I could pay for it through my phone bill. Now I want a family account that option seems to have gone. Is it likely to be offered again?

  • Newbie
  • When I had a premium account I could pay for it through my phone bill. Now I want a family account that option seems to have gone. Is it likely to be offered again?
  • osornios
  • Spotify Star
  • 281 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 281 Views
  • 1 replies
  • 0 likes