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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

81714 Views

9 replies

2 likes

Account
Login
  • 81714 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

657126 Views

13 replies

4 likes

Account
  • 657126 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

738294 Views

18 replies

29 likes

  • 738294 Views
  • 18 replies
  • 29 likes

Suscription problem

I bougth a 3 month suscription But Now Spotify Said: Only have 7 days more. Please help me.

Newbie

I bougth a 3 month suscription But Now Spotify Said: Only have 7 days more. Please help me.

247 Views

0 replies

0 likes

Account
  • 247 Views
  • 0 replies
  • 0 likes

How to copy playlists AND folder structure to new account

Hi, I have several hundreds playlists organized in folders (and folders within folders) and i would like to transfer all this to a new account.Any way to do this?I attach here a little example of the tree-structure I am using.example of tree-structur...

Roadie

Hi, I have several hundreds playlists organized in folders (and folders within folders) and i would like to transfer all this to a new account. Any way to do this? I attach here a little example of...

edvinfridolf

Newbie

738 Views

1 replies

0 likes

Account
  • 738 Views
  • 1 replies
  • 0 likes

Mirrow a Account

Hallo,is it possible to mirrow a Account or connect them to other?I want at home (where other familie members hear music) or at my girlfriends account the same Playlists as my own account.I know the common lists but is not the right solution and to i...

Newbie

Hallo, is it possible to mirrow a Account or connect them to other? I want at home (where other familie members hear music) or at my girlfriends account the same Playlists as my own account. I kno...

238 Views

0 replies

0 likes

Account
  • 238 Views
  • 0 replies
  • 0 likes

Ödeme hatası verdi ama parayı çekti

Merhaba, dün 2-3 kez denedim parayı çekmedi ve bankan iyi bir gün geçirmiypr diye bir hata verdi. Bugün internet şubemden bktığımda ise dün 2 kere 0.99 kesilmiş. Üyeliğim başlamadıda hala

Newbie

Merhaba, dün 2-3 kez denedim parayı çekmedi ve bankan iyi bir gün geçirmiypr diye bir hata verdi. Bugün internet şubemden bktığımda ise dün 2 kere 0.99 kesilmiş. Üyeliğim başlamadıda hala

214 Views

0 replies

0 likes

Premium
  • 214 Views
  • 0 replies
  • 0 likes

Solved!! Family member do not have mail adress

I have 2 children who do not have any mail adress, but we want to add them to family group with their own accounts. How can i do this without mail adress? Is it possible to just make a username without mail adress? We also use Spotify on our Sonos sy...

Casual Listener

I have 2 children who do not have any mail adress, but we want to add them to family group with their own accounts. How can i do this without mail adress? Is it possible to just make a username witho...

amit_shweta

Casual Listener

403 Views

2 replies

0 likes

Account
Login
Subscription
  • 403 Views
  • 2 replies
  • 0 likes

Premium cancelled, still being charged

Cancelled my Premium account on June 8th 2016. Received confirmation by e-mail.Checked in iOS APP and account was set to FreeMy bank account however was still being charged Euro 9,99 on June 9th 2016.Checked again in iOS APP and account was set to Pr...

Newbie

Cancelled my Premium account on June 8th 2016.  Received confirmation by e-mail. Checked in iOS APP and account was set to Free My bank account however was still being charged Euro 9,99 ...

230 Views

0 replies

0 likes

Account
Premium
Subscription
  • 230 Views
  • 0 replies
  • 0 likes

Solved!! Playlist is gray and not playable

Hi I would like to play this playlist: https://play.spotify.com/user/europa.kinderprogramm/playlist/5e6XxV3vhHhdfqcjXScH8o But each track is gray and I cant play them.I live in Sweden and these are German audiobooks. Might be the problem but I would ...

Casual Listener

Hi I would like to play this playlist:   https://play.spotify.com/user/europa.kinderprogramm/playlist/5e6XxV3vhHhdfqcjXScH8o   But each track is gray and I cant play them. I live in Sw...

Maxim

Spotify Star

443 Views

4 replies

0 likes

Other
  • 443 Views
  • 4 replies
  • 0 likes

✊🏾✊🏾👏🏾Help me👋🏾👋🏾👏🏾

I signed up for premium and it charged me $14.29 when I actually have a student email address on file and yet, I'm still getting charged for the family plan. There have been two payments so far since 5/6.

Newbie

I signed up for premium and it charged me $14.29 when I actually have a student email address on file and yet, I'm still getting charged for the family plan. There have been two payments so far since...

MattSuda

Spotify Star

216 Views

1 replies

0 likes

Account
Premium
Subscription
  • 216 Views
  • 1 replies
  • 0 likes

3 month premium for 99p

I bought the premium on my account on my laptop, but when I go on Spotify on my phone it still asks for me to buy it. What do I do? I should have to buy it twice

Newbie

I bought the premium on my account on my laptop, but when I go on Spotify on my phone it still asks for me to buy it. What do I do? I should have to buy it twice

MattSuda

Spotify Star

250 Views

1 replies

0 likes

  • 250 Views
  • 1 replies
  • 0 likes

Premium account

I had a premium account that I unsubscribed from a month or so ago and then decided to re-subscribe recently and it's still showing as a free subscription. I have tried all of the suggestions that I can find on here and cannot seem to get any help wh...

Newbie

I had a premium account that I unsubscribed from a month or so ago and then decided to re-subscribe recently and it's still showing as a free subscription. I have tried all of the suggestions that I ...

243 Views

0 replies

0 likes

Subscription
  • 243 Views
  • 0 replies
  • 0 likes

Change Country dosent work

Dear Spotify,last year we leaf Germany and i start a ne Job in Austria. Now i upgraded my premium to a spotify Family.After that i recognized that i still have Germany in my Account Details. I tried to change to Austria(my wife and my daughter have t...

Newbie

Dear Spotify, last year we leaf Germany and i start a ne Job in Austria.   Now i upgraded my premium to a spotify Family. After that i recognized that i still have Germany in my Account Deta...

Maxim

Spotify Star

174 Views

1 replies

0 likes

Account
Premium
  • 174 Views
  • 1 replies
  • 0 likes

Charged for premium even though my card was rejected

Last week I used my debit card to pay for my sister for the 99c trial for three months which was fine. Today I tried to sign myself up for the trial and my card got rejected. I tried a few more times re-entering my details thinking I had typed my num...

Visitor

Last week I used my debit card to pay for my sister for the 99c trial for three months which was fine. Today I tried to sign myself up for the trial and my card got rejected. I tried a few more times...

207 Views

0 replies

0 likes

Account
Free
Premium
Subscription
  • 207 Views
  • 0 replies
  • 0 likes

My spotify is connected to someone elses facbookaccount

My spotify account is connected up to my daugters facebook account, and I want to change this. What do I do?

Casual Listener

My spotify account is connected up to my daugters facebook account, and I want to change this. What do I do?

hbolsen99

Casual Listener

224 Views

2 replies

0 likes

Other
  • 224 Views
  • 2 replies
  • 0 likes

Ayuda porfavor .Me sale free

He pagado 2 veces y aún así no consigo cambiar de free a primium .. Quien me ayuda porfavor . Gracias

Newbie

He pagado 2 veces y aún así no consigo cambiar de free a primium .. Quien me ayuda porfavor . Gracias

175 Views

0 replies

0 likes

Free
  • 175 Views
  • 0 replies
  • 0 likes

On Spotify Free but still being charged.

Hi there,I unsubscribed a while ago but when I checked my bank statements it showed that I was still being charged for a subscription. Why and how can I stop that?RegardsLeon

Casual Listener

Hi there, I unsubscribed a while ago but when I checked my bank statements it showed that I was still being charged for a subscription. Why and how can I stop that? Regards Leon

Maxim

Spotify Star

359 Views

3 replies

0 likes

Account
Subscription
  • 359 Views
  • 3 replies
  • 0 likes

Não consigo entrar pela minha conta do Facebook

Exclui meu Facebook antigo e fiz outro com o mesmo email (troquei o email do antigo). Agora não consigo fazer outra conta com meu facebook

Newbie

Exclui meu Facebook antigo e fiz outro com o mesmo email (troquei o email do antigo). Agora não consigo fazer outra conta com meu facebook

187 Views

0 replies

0 likes

Account
Login
  • 187 Views
  • 0 replies
  • 0 likes

Spotify cuts off on iphone

Recently I began using Spotify as part of our family premium account. I notice when I try to listen to playlists on my iPhone 6 the app shuts down after 6-8 minutes. It seems to work fine on my iPad. What's up with this?

Newbie

Recently I began using Spotify as part of our family premium account. I notice when I try to listen to playlists on my iPhone 6 the app shuts down after 6-8 minutes. It seems to work fine on my iPad....

ItsJimmyCross

Music Fan

190 Views

1 replies

0 likes

Premium
  • 190 Views
  • 1 replies
  • 0 likes

left the country for extended period, cant login to spotify

Hello,i have left the country and will only be out of the country for 3 months. I'm a premium member, but i cannot login to my account. i also do not have a new form of payment with a billing address in this country. is there anyway to fix this probl...

Newbie

Hello, i have left the country and will only be out of the country for 3 months. I'm a premium member, but i cannot login to my account. i also do not have a new form of payment with a billing addre...

Maxim

Spotify Star

162 Views

1 replies

0 likes

Login
  • 162 Views
  • 1 replies
  • 0 likes

charged 3 times!

I trid to sub today to premium and got 3 different charges and still no premium! Help please!

Newbie

I trid to sub today to premium and got 3 different charges and still no premium! Help please!

193 Views

0 replies

0 likes

Account
Subscription
  • 193 Views
  • 0 replies
  • 0 likes

Switching Spotify account to new facebook

I have made a few facebook face and deactivated my old one for privacy issues. I would like to switch my current profile over but whenever I try to log in it asks for a facebook, or log ins. If I try to use my new facebook it doesn't work, of course....

Visitor

I have made a few facebook face and deactivated my old one for privacy issues. I would like to switch my current profile over but whenever I try to log in it asks for a facebook, or log ins. If I try...

user-removed

Not applicable

206 Views

2 replies

0 likes

Account
  • 206 Views
  • 2 replies
  • 0 likes