Help - Accounts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

ribezaz
Spotify Star
2024-08-20 3:38:03 PM
yesterday
Meghanleegill
Casual Listener
4541 Views
1 replies
9 likes
Security

4541 Views
1 replies
9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Tonasj
Casual Listener
2021-12-02 12:42:22 AM
7 hours ago
Ryankewley
Newbie
464492 Views
976 replies
111 likes
Account

464492 Views
976 replies
111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

sigridmoen
Newbie
2014-01-04 3:50:59 PM
2023-04-11 7:23:05 AM
Not applicable
1205390 Views
119 replies
117 likes
Account

1205390 Views
119 replies
117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

alyssamagor19
Casual Listener
2020-03-26 6:44:28 AM
2024-10-08 9:00:30 AM
Maria
Moderator
113084 Views
72 replies
12 likes
Account
Login
Premium

113084 Views
72 replies
12 likes

Paid for premium and can't log into account

I paid for family plan and now I can't log into my account I have done the delete the app and re install already.

loshiro2
Newbie
I paid for family plan and now I can't log into my account I have done the delete the app and re install already.
2016-07-13 10:59:28 PM
2016-07-13 12:00:21 AM
osornios
Spotify Star
176 Views
1 replies
0 likes
Account

176 Views
1 replies
0 likes

Not getting premium ???

I've paid for the 3 months for 0.99 but I'm not receiving it , I do have 2 accounts so I tried fixing it by adding the e-mail that I paid for the premium with to my Facebook account so that I could combine both accounts. However this did not work so ...

Ffiondavison
Newbie
I've paid for the 3 months for 0.99 but I'm not receiving it , I do have 2 accounts so I tried fixing it by adding the e-mail that I paid for the premium with to my Facebook account so that I could c...
2016-07-13 11:02:27 PM
2016-07-13 11:50:46 PM
osornios
Spotify Star
156 Views
1 replies
0 likes
Premium

156 Views
1 replies
0 likes

Solved!! Payment Problems

Hello,We currently pay subscriptions via Paypal but I want to change this to be paid by credit card. We have 8 accounts in total and when I try to change the payment method an error appears everytime. I have contacted our credit card issuing bank and...

lolly85
Regular
Hello, We currently pay subscriptions via Paypal but I want to change this to be paid by credit card. We have 8 accounts in total and when I try to change the payment method an error appears e...
2016-07-13 3:17:41 PM
2016-07-13 10:56:21 PM
jast55a
Newbie
586 Views
5 replies
0 likes
Account
Premium
Subscription

586 Views
5 replies
0 likes

family and payment

I recently got Spotify family, added the people I wanted there, but one of them got charged for a premium subscription a few days ago.. So I wonder if there's any possibility to get a refund, since I just payed for the family subscription.. I also wo...

VeronicaP92
Newbie
I recently got Spotify family, added the people I wanted there, but one of them got charged for a premium subscription a few days ago.. So I wonder if there's any possibility to get a refund, since I...
2016-07-13 9:31:40 PM
2016-07-13 10:50:58 PM
Astame
Community Legend
219 Views
1 replies
0 likes
Account
Premium
Subscription

219 Views
1 replies
0 likes

Solved!! No puedo loguearme con mi usuario de Facebook

AYUDA!! Tuve que desinstalar de mi iphone spotify y cuando volví a instalarlo quiero volver a loguearme con mi cuenta de FB y me indica que ya autorice la cuenta anteriormente y no me deja continuar. Desasocie Spotify de mi cuenta de FB cambie la con...

Belisbee
Casual Listener
AYUDA!! Tuve que desinstalar de mi iphone spotify y cuando volví a instalarlo quiero volver a loguearme con mi cuenta de FB y me indica que ya autorice la cuenta anteriormente y no me deja continuar....
2016-07-12 9:55:12 PM
2016-07-13 10:49:15 PM
osornios
Spotify Star
475 Views
3 replies
0 likes
Login
Premium

475 Views
3 replies
0 likes

Wrong username linked to cell number through Rogers

I stupidly linked my husbands username/password to my sons cell number, now I can't seem to figure out how to fix it. Now I can't fix my husbands account as his username is linked to my son. aaahhh can anyone help?Rogers was NO help when I tried the ...

dcresswell0183
Newbie
I stupidly linked my husbands username/password to my sons cell number, now I can't seem to figure out how to fix it. Now I can't fix my husbands account as his username is linked to my son. aa...
2016-07-13 9:38:02 PM
2016-07-13 10:45:38 PM
Astame
Community Legend
175 Views
1 replies
0 likes
Login
Subscription

175 Views
1 replies
0 likes

Solved!! Change Bank Account Direct Debit - got charged full month

Hi there, I wanted to update my bank account, to change my direct debit. It had the text that it'd charge the 0.01 and it actually charged a full month which wasn't returned. My bad too, for thinking the 9.99 would surely be an error, so I shouldn't ...

mirjvdv
Casual Listener
Hi there, I wanted to update my bank account, to change my direct debit. It had the text that it'd charge the 0.01 and it actually charged a full month which wasn't returned. My bad too, for...
2016-07-12 10:10:24 PM
2016-07-13 10:31:59 PM
osornios
Spotify Star
521 Views
3 replies
0 likes
Account
Premium
Subscription

521 Views
3 replies
0 likes

Can't log in with Facebook

Like many people, I'm having trouble logging in with Facebook. I only use the web player at play.spotify.com on my computer. I've read several threads and nothing seems to work for me. Please help.

user-removed
Visitor
Like many people, I'm having trouble logging in with Facebook. I only use the web player at play.spotify.com on my computer. I've read several threads and nothing seems to work for me. Please help.
2016-07-12 11:17:41 AM
2016-07-13 10:30:05 PM
osornios
Spotify Star
295 Views
3 replies
0 likes
Login

295 Views
3 replies
0 likes

Can't change my region from usa to canada

Had an account in the USA, now back in Canada and want to get premium and can't because the region won't change to canada so it says invalid postal code for my payment.

Jameschristian
Newbie
Had an account in the USA, now back in Canada and want to get premium and can't because the region won't change to canada so it says invalid postal code for my payment.
2016-07-13 9:39:13 PM
2016-07-13 10:29:01 PM
Astame
Community Legend
186 Views
1 replies
0 likes
Premium

186 Views
1 replies
0 likes

imposible to pay premium for family . I tried with three different credit cards and did not work

First i choosed a 1 month trial for premium for family and I have add other new account to it. But after one week it change to free seesion with advertisement. Then I have tried to updated my account to premium family paying with three diferent credi...

oven-74
Newbie
First i choosed a 1 month trial for premium for family and I have add other new account to it. But after one week it change to free seesion with advertisement. Then I have tried to updated my account...
2016-07-13 10:08:29 PM
2016-07-13 10:23:01 PM
Astame
Community Legend
170 Views
1 replies
0 likes
Premium

170 Views
1 replies
0 likes

Solved!! Wife's Spotify account's country is incorrect and can't join my Family Account!

Hi, My wife and myself have recently moved from Malta to Spain. Upon changing all our active subscriptions to reflect this, I noticed the Family subscription and opted for that. I have set this up on my account (this one) and got her to cancel her su...

qtsohg
Casual Listener
Hi, My wife and myself have recently moved from Malta to Spain. Upon changing all our active subscriptions to reflect this, I noticed the Family subscription and opted for that. I h...
2016-07-12 7:36:24 PM
2016-07-13 10:02:40 PM
qtsohg
Casual Listener
704 Views
3 replies
0 likes
Account
Free
Premium
Subscription

704 Views
3 replies
0 likes

Solved!! Is this really where I have to come to report fraud?

Noticed I'd been charged £14.99, rather than £9.99 this month.Then noticed I seem to have a family account active with:&listed as being "in my family". They aren't.Password reset and all that, and just off to paypal to reject the payment. *Surely* th...

goldcd
Casual Listener
Noticed I'd been charged £14.99, rather than £9.99 this month. Then noticed I seem to have a family account active with: <snip email> & <snip email> listed as being "in my family...
2016-07-09 11:40:07 PM
2016-07-13 10:01:51 PM
goldcd
Casual Listener
889 Views
2 replies
0 likes
Windows

889 Views
2 replies
0 likes

I canno change country in my settings.

I am sitizen ofUkraine. But when I was registering, i was in working trip in Poland. So spotify for some reasone decide that I am polish, what is not true. Now I back to ukraine and want to loggin to my account. But it gives me an error that my 'coun...

11167848631
Casual Listener
I am sitizen ofUkraine. But when I was registering, i was in working trip in Poland. So spotify for some reasone decide that I am polish, what is not true. Now I back to ukraine and want to loggin to...
2016-03-27 5:01:32 PM
2016-07-13 9:16:05 PM
Stevienixxx666
Newbie
362 Views
2 replies
0 likes
Account
Login

362 Views
2 replies
0 likes

Can't log in on mobile nor the windows app

I've just changed the password of my account and now won´t allow me to log in on the mobile nor the pc app, buen when I try to log in on the internet browser it logs in, so i don't know what to do 'cuz i dont want to log in using facebook.

charmokete
Newbie
I've just changed the password of my account and now won´t allow me to log in on the mobile nor the pc app, buen when I try to log in on the internet browser it logs in, so i don't know what to do 'c...
2016-07-13 8:12:20 PM
2016-07-13 8:24:47 PM
Alejandro_C
Spotify Legend
184 Views
1 replies
0 likes
Login

184 Views
1 replies
0 likes

two accounts copying playlists

I have two facebook accounts and I want to switch my spotify account over to my other facebook account so I can deactivate my other fb account. How do I transfer my current spotify account to my other fb account?

skigirl27
Newbie
I have two facebook accounts and I want to switch my spotify account over to my other facebook account so I can deactivate my other fb account. How do I transfer my current spotify account to my othe...
2014-03-19 9:09:54 PM
2016-07-13 7:46:37 PM
RachelPaiva
Casual Listener
375 Views
2 replies
1 likes
Account

375 Views
2 replies
1 likes

I pay for premium spotify but in the web says free suscription

I am from Argentina and I am paing for premium suscrpition. Today I enter to change it to the family plan and in mi account says that i am not paying. Why? I do not want to pay it again beacuase maybe it will chargeed it both times.

nikirappoport
Newbie
I am from Argentina and I am paing for premium suscrpition. Today I enter to change it to the family plan and in mi account says that i am not paying. Why? I do not want to pay it again beacuase mayb...
2016-07-13 7:19:13 PM
2016-07-13 7:38:21 PM
emirandrw
Music Fan
262 Views
1 replies
0 likes
Premium

262 Views
1 replies
0 likes

Unexplainable 12.99 EUR bill every month

Hey. I get billed 12.99 EUR every month, but I don't know why. I currently have Spotify Free, and therefore should pay nothing at all. Unless there's an other account attached to my credit card, of course. Could you guys help me finding that out? I s...

robindeclercq
Casual Listener
Hey. I get billed 12.99 EUR every month, but I don't know why. I currently have Spotify Free, and therefore should pay nothing at all. Unless there's an other account attached to my credit card,...
2016-07-13 5:20:45 PM
2016-07-13 6:33:46 PM
Maxim
Spotify Star
310 Views
3 replies
0 likes
Account
Subscription

310 Views
3 replies
0 likes

Paying with a "virtual card"

Hi, Here in Brazil our banks let you create a virtual card to shop online. You can create a virtual card bound to your physical main card (new number, cvv and expiration). There's security mesurements you can set like how many purchases can be made i...

Zaraco
Newbie
Hi, Here in Brazil our banks let you create a virtual card to shop online. You can create a virtual card bound to your physical main card (new number, cvv and expiration). ...
2016-07-13 6:08:15 PM
3120 Views
0 replies
2 likes
Subscription

3120 Views
0 replies
2 likes

Why do i keep loosing my offline lists?

I keep loosing my offline lists. I got premium. I've been charged and my status is premium. But time to time i need to redownload all my musics to listen to them in offline mod. WHY?!

xecxec_
Casual Listener
I keep loosing my offline lists. I got premium. I've been charged and my status is premium. But time to time i need to redownload all my musics to listen to them in offline mod. WHY?!
2016-07-13 4:21:50 PM
2016-07-13 5:55:08 PM
emirandrw
Music Fan
222 Views
3 replies
0 likes
Account
Premium

222 Views
3 replies
0 likes

resubscribing

I had my iTunes account hooked up to my account and at some stage my iTunes account ran out of funds, so obviously Spotify stopped working too. I have recently put money onto my iTunes account but I can't seem to figure out how to resubscribe to Prem...

sullybear20799
Newbie
I had my iTunes account hooked up to my account and at some stage my iTunes account ran out of funds, so obviously Spotify stopped working too. I have recently put money onto my iTunes account but I ...
2016-07-13 5:15:55 PM
2016-07-13 5:41:58 PM
LordRollin
Community Legend
193 Views
1 replies
0 likes
Account
Premium
Subscription

193 Views
1 replies
0 likes

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