Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help with logging in, passwords, and account settings.
hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country
Moderator
76597 Views
28 replies
0 likes
So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...
Newbie
94550 Views
9 replies
2 likes
Hi there,I was wondering if anyone could tell me if Spotify wirks in China. I am moving there in August and was wondeing if it will work. I adore this app and don't know how i will live without it if it doesn't. Thanks in advance!
Hi there, I was wondering if anyone could tell me if Spotify wirks in China. I am moving there in August and was wondeing if it will work. I adore this app and don't know how i will live without it ...
Spotify Star
615 Views
4 replies
0 likes
Hello...for some reason on my mac destop version I don't see follower numbers any longer. I see them on my i-phone version of Spotify. Any feedback on how to get back follower numbers on my desktop version is appreciated.
Hello...for some reason on my mac destop version I don't see follower numbers any longer. I see them on my i-phone version of Spotify. Any feedback on how to get back follower numbers on ...
Spotify Star
585 Views
1 replies
0 likes
I connected my Facebook to another account. Then I disconnected Facebook from the other account, and now I can't login into my old account. It says "You do not have a Spotify account connected to your Facebook account. If you have a Spotify account, ...
I connected my Facebook to another account. Then I disconnected Facebook from the other account, and now I can't login into my old account. It says "You do not have a Spotify account connected to you...
Casual Listener
354 Views
1 replies
0 likes
I joined the trial 3 months for .99/month on May 20. My credit card was billed on May 23. However we are not getting the commercial free service and when I went in to check on my account it said we had no account. I have tried to find a way to contac...
I joined the trial 3 months for .99/month on May 20. My credit card was billed on May 23. However we are not getting the commercial free service and when I went in to check on my account it said we h...
Newbie
249 Views
1 replies
0 likes
Om te uograden wordt een wijze van betaling gevraagd, In nederland bestaat een automatische incasso. Ik kan niet betalen via ideal . ik heb geen creditkaart of een andere manier om te gaan betalen. Hoe moet ik dan betalen?
Om te uograden wordt een wijze van betaling gevraagd, In nederland bestaat een automatische incasso. Ik kan niet betalen via ideal . ik heb geen creditkaart of een andere manier om te ...
Newbie
442 Views
3 replies
0 likes
Where is my money? I have been charged twice for the price of $5.35 for a student account that I have not accessed. It's been two days. Your company should have pepper who deal with these situations and correct them immediately. The only thing it see...
Where is my money? I have been charged twice for the price of $5.35 for a student account that I have not accessed. It's been two days. Your company should have pepper who deal with these situations ...
Casual Listener
448 Views
2 replies
0 likes
So, I'm having a really bad time trying to organize my Spotify accounts (yeah, plural... just found out i had more than one).Long story short:- I use my Google email to log into my main Spotify account and i'ts all good with this one. BUT i want to c...
So, I'm having a really bad time trying to organize my Spotify accounts (yeah, plural... just found out i had more than one). Long story short: - I use my Google email to log into my main Spotify...
Casual Listener
558 Views
4 replies
0 likes
I have tried to update my credit card details six times now and the new details never display but yet I have been charged five times by spotify and once by vodaphone. I have mailed support had an automatic response and nothing else. This is fraud six...
I have tried to update my credit card details six times now and the new details never display but yet I have been charged five times by spotify and once by vodaphone. I have mailed support had an aut...
Casual Listener
1391 Views
9 replies
0 likes
I am not able to use my premium account and have lost all of the music which I had saved. I am suspecting I might have 2 accounts but am not sure. Could you please help me resolve this?
I am not able to use my premium account and have lost all of the music which I had saved. I am suspecting I might have 2 accounts but am not sure. Could you please help me resolve this?
Community Legend
502 Views
1 replies
0 likes
Hello, I have an account through facebook and a 'normal' spotify account. I would like to merge the two, so I can see my facebook friends' playlists in my normal account. I read the troubleshooting guide below, but it does not say what to do if you h...
Hello, I have an account through facebook and a 'normal' spotify account. I would like to merge the two, so I can see my facebook friends' playlists in my normal account. I read the troubles...
Community Legend
258 Views
1 replies
0 likes
After eight days Spotify charged me price for full month. How it is possible? According official page I must pay also next month. In general I did not get almost nothing for 1 €.I am using PayPal.Also I lost my all offline songs. It is looks like som...
After eight days Spotify charged me price for full month. How it is possible? According official page I must pay also next month. In general I did not get almost nothing for 1 €. I am using PayPal. ...
Spotify Star
575 Views
3 replies
0 likes
Dear Spotify,When I tried to log in to Spotify (because it kicked me out of my account), it wouldn't let me, because apparently "I've been using it abroad for 14+ days", when I have not. This has happened to me previously, and I do not think that it ...
Dear Spotify, When I tried to log in to Spotify (because it kicked me out of my account), it wouldn't let me, because apparently "I've been using it abroad for 14+ days", when I have not. This has h...
Spotify Star
393 Views
3 replies
0 likes
I tried to subscribe to family premium and when I entered my credit card info it said that there was a problem with my payment method or bank and that I shouldnt be worried and that I wasnt going to get charged for it, and right after that I check an...
I tried to subscribe to family premium and when I entered my credit card info it said that there was a problem with my payment method or bank and that I shouldnt be worried and that I wasnt going to ...
Spotify Star
418 Views
3 replies
0 likes
Hello! I resquest my friend to follow my account and when they typed my user they couldnt find it?! And even when I followed them, they couldnt find me in their followers lista ;(
Hello! I resquest my friend to follow my account and when they typed my user they couldnt find it?! And even when I followed them, they couldnt find me in their followers lista ;(
Spotify Star
276 Views
1 replies
0 likes
Hi! I want to delete my user so i can get another username... How? Thanks
Hi! I want to delete my user so i can get another username... How? Thanks
Community Legend
228 Views
1 replies
0 likes
I checked before i signed on for Premium and it stated it was S$9.90. Unless the letter 'S' stood for some other currency unbeknownst to me, i'm pretty sure it's in SGD. However, when i checked my bank statement, i was charged S$10.18 instead. I'm ex...
I checked before i signed on for Premium and it stated it was S$9.90. Unless the letter 'S' stood for some other currency unbeknownst to me, i'm pretty sure it's in SGD. However, when i checked ...
Community Legend
314 Views
1 replies
0 likes
good night, would they do help me because they made me the position of the subscription and payment has not passed or not I do not enjoy the benefits . and I find it unfair, since the days that I unserved not going to reimburse me or ?? I hope will h...
good night, would they do help me because they made me the position of the subscription and payment has not passed or not I do not enjoy the benefits . and I find it unfair, since the days that I uns...
Community Legend
251 Views
1 replies
0 likes
My company credit card was used by Spotify last month to charge me £9.99 for something that I never signed up to. I have 2 serious concerns: 1. How can this happen? I don't recall ever disclosing the details of this credit card. 2. My understanding i...
My company credit card was used by Spotify last month to charge me £9.99 for something that I never signed up to. I have 2 serious concerns: 1. How can this happen? I don't recall ever disclosing the...
Community Legend
322 Views
1 replies
0 likes
Hi,I have been subscribed to spotify premium through the vodafone spotify promo since one year. However, my spotify account has been turned into thr basic free account although the vodafone promo still continues ( confirmed by vodafone). Any idea on ...
Hi, I have been subscribed to spotify premium through the vodafone spotify promo since one year. However, my spotify account has been turned into thr basic free account although the vodafone promo s...
Community Legend
336 Views
1 replies
0 likes
Hello, I am having 2 issues related to the same problem... I have the premium family memerbeship, i originally subscribe from Dominican Republic and now i moved to Honduras. I am still using my Dominican Republic credict card as payment method, now I...
Hello, I am having 2 issues related to the same problem... I have the premium family memerbeship, i originally subscribe from Dominican Republic and now i moved to Honduras. I am still ...
Spotify Star
273 Views
1 replies
0 likes
