Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with logging in, passwords, and account settings.
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...
ribezaz
PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...
My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...
How can I deactivate my Spotify account?
Why is Uk subscription £9.99 and in Europe 6.99 euro?
HiI just subscribed to Spotiry Family. When trying to register my wife's email we got message that email is already in use.how do I get in touch with you for starting process to delete the account with our email?Thank you
I have been logged out by Spotify. I cannot log back in the message login and password are incorrect. ??
Hi, i'm an Italian user and i have won a code (through a competition of Becks) who give me a 30 day's Premium account on Spotify, but i can't redeem them because I can not change my original country on my account (USA to Italy) and this code it's ONL...
I had to reset my password three times. An each time I try to log in with the new password it tells me the login failed. I'm not gonna pay $10 a month an have my login not work. I want to be able to listen to my music, not struggling with the passwor...
have logged in & re-logged in to fbchecked fb - no option to allow access to friends listin spotify app on mac - i click find friends and it shows zero fb friends on spotify. i know many of my fb friends who use spotify via fb. not sure if i could ev...
Why isn't the Spotify 7 day free trial working? I have had Spotify before and it worked then but I created a new account and it no longer offers the free trial can anyone help please?
I am literally about to lose it. I have to cancel my premium membership but I cant because I can't figure out which appstore ID my spotify is connected to. do you guys have any idea how to prevent me from getting cancer
Hi,I've never used a facebook account just logged in with my username. Nothing changed someone just logged out of spotify on my phone, I forgot my password got it reset to my email, logged in and all songs are gone bar one. I pay for premium services...
El día de hoy utilicé mi tarjeta de crédito para obeter el Spotify familiar, al meter los datos y poner en aceptar, dice que hubo un error en el cargo, pero me llega el mensaje del retiro de mi banco, y efectivamente cobraron el servicio, que se pued...
I can't login in to my account and I upgraded thinking that's what I had to do and it still isn't working.
Premium Account is linked to it, I'm disgusted with all the negativity on Facebook. However when I delete Facebook Spotify goes with it. How do I separate my Spotify premium account from Facebook so I can delete it and move on with life?
I got denied premium cause I go to a trade school but got charged 4 times for the subscriptions. How do I get all my money back?
I'll open Spotify select my music and lock my phone (samsung galaxy s5) and after a few minutes my music will suddenly stop playing and I'll unlock my phone and it instantly starts playing again I've tried uninstaling and reinstalling it but the prob...
Today my Spotify decided to have me logged out, an when I try to put in my password it tells me login failed. It especially frustrates me when I reset my password like 5 times an every time it tells me login failed. For paying $9.99 per month, I'm up...
Just finished a 7 day trial, then promted to uprade via a link that sends me to a 30 day trail section. When i fill in the details im told ive already had this offer???? If i try to purchase a year in advance im told theres an issue with my bank. if ...
Hello,Is there a reason why I can only save 3.333 songs on each device with my premium account?I mean, why isn't it unlimited?! after all I'm paying for my music "collection" and over the years it grew.Now I'd have to delete some albums - which I sti...
Hello everyone, I am trying to link my existing spotify account with facebook however it is giving me the following error each time i try: Sorry there has been a temporary error, please try again later. Any ideas as to how i can fix this? Thanks in a...