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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

hinika

Newbie

292091 Views

529 replies

34 likes

Account
Free
  • 292091 Views
  • 529 replies
  • 34 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

Babyodaa

Roadie

13692 Views

6 replies

11 likes

Security
  • 13692 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

1r0nm0nk3y

Casual Listener

541471 Views

990 replies

115 likes

Account
  • 541471 Views
  • 990 replies
  • 115 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

129678 Views

74 replies

12 likes

Account
Login
Premium
  • 129678 Views
  • 74 replies
  • 12 likes

Adding another premium member to the family account

I signed up for the family premium account since I was paying for two premium accounts for me and my son. Will he be able to keep his playlists from his premium account on out new family account? Is there a way to transfer them?

Newbie

I signed up for the family premium account since I was paying for two premium accounts for me and my son.  Will he be able to keep his playlists from his premium account on out new family accoun...

Jordi

Community Legend

304 Views

1 replies

0 likes

Premium
  • 304 Views
  • 1 replies
  • 0 likes

Being charged for Spotify Premium after cancellation

Hello! I just noticed on my credit card statement that I am still being charged for Spotify Premium when I cancelled it months ago. On my account it says that I do not have Spotify Premium so I don't think I should be getting charged. If someone coul...

Newbie

Hello! I just noticed on my credit card statement that I am still being charged for Spotify Premium when I cancelled it months ago. On my account it says that I do not have Spotify Premium so I don't...

Maxim

Spotify Star

149 Views

1 replies

0 likes

Premium
  • 149 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't remember email or password

My phone broke that has always had Spotify premium. I have never logged off of it but when i got a new phone and had to log in I can't remember the email I used or password. Is there any way to access the account by using the credit card info? I just...

Newbie

My phone broke that has always had Spotify premium. I have never logged off of it but when i got a new phone and had to log in I can't remember the email I used or password. Is there any way to acces...

Alejandro_C

Spotify Legend

281 Views

1 replies

0 likes

Account
  • 281 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium pausiert

Ich habe seid ungefähr einem Jahr Spotify Premium, und war bis jetzt sehr zufrieden, allerdings musste ich dann gestern feststellen das Spotify mein Premium pausiert hat. Daraufhin habe ich in meinem E-Mails nachgeguckt ob die Zahlung bestätigt wurde...

Newbie

Ich habe seid ungefähr einem Jahr Spotify Premium, und war bis jetzt sehr zufrieden, allerdings musste ich dann gestern feststellen das Spotify mein Premium pausiert hat. Daraufhin habe ich in meinem...

MaryC1

Spotify Legend

2074 Views

1 replies

0 likes

  • 2074 Views
  • 1 replies
  • 0 likes

Solved!! Cannot find my friend who is a member and I know their username

Hi everyoneI cannot find my friend who is a Spotify member despite knowing their username. I have been succesfully searched for them over the past 18 months but now a search turns up nothing. I have contacted my friend and they have not changed anyth...

Regular

Hi everyone I cannot find my friend who is a Spotify member despite knowing their username.  I have been succesfully searched for them over the past 18 months but now a search turns up nothing....

user-removed

Not applicable

723 Views

7 replies

0 likes

Free
  • 723 Views
  • 7 replies
  • 0 likes

Superuser Contribution [iOS][Connect] Failed to log in, should use UserName not email address

Lots of threads about people upgrading to Premium, say on a PC, then being unable to log into their phone? For me the problem was that I'd set up the account on my phone, using my EMAIL address; then accessed the upgrade link 5 mins later on a PC, ag...

Newbie

Lots of threads about people upgrading to Premium, say on a PC, then being unable to log into their phone?  For me the problem was that I'd set up the account on my phone, using my EMAIL address...

MaryC1

Spotify Legend

507 Views

1 replies

0 likes

Connect
iOS
  • 507 Views
  • 1 replies
  • 0 likes

Superuser Contribution hacked account???

Since a while I noticed that every now and than I have random playlists amongst my playlists. It started happening since I lost all my playlists and my premium account was compl empty. No one has normally access to my devices. How can I contact Spoti...

Newbie

Since a while I noticed that every now and than I have random playlists amongst my playlists.   It started happening since I lost all my playlists and my premium account was compl empty. &nbs...

MaryC1

Spotify Legend

353 Views

1 replies

0 likes

Account
  • 353 Views
  • 1 replies
  • 0 likes

Superuser Contribution Logout and Login

I have had to Logout to remove rogue devices from my system and then Login again.I am paying for premium but cant get Spotify to connect to my other HiFi devices in the home.I am only recieving on iphone and ipad.

Casual Listener

I have had to Logout to remove rogue devices from my system and then Login again.I am paying for premium but cant get Spotify to connect to my other HiFi devices in the home.I am only recieving on ip...

MaryC1

Spotify Legend

347 Views

1 replies

0 likes

Other
  • 347 Views
  • 1 replies
  • 0 likes

Superuser Contribution Account

I have a premium subscription that is linked to an old work email. I've gotten a new phone and cannot figure out how to access my premium subscription bc i no longer have access to my old work email and don't remember my username or password but I'm ...

Casual Listener

I have a premium subscription that is linked to an old work email. I've gotten a new phone and cannot figure out how to access my premium subscription bc i no longer have access to my old work email ...

MaryC1

Spotify Legend

319 Views

3 replies

0 likes

Account
  • 319 Views
  • 3 replies
  • 0 likes

Superuser Contribution so i think i messed up

so, here's what happened. originally, my Spotify WAS linked to my Facebook. earlier today, i didn't know that. so i didn't want to be on Facebook anymore. i deactivated my Facebook account. suddenly, my Spotify stopped working. so i reactivated my Fa...

Newbie

so, here's what happened.   originally, my Spotify WAS linked to my Facebook. earlier today, i didn't know that.   so i didn't want to be on Facebook anymore. i deactivated my Facebook ...

MaryC1

Spotify Legend

196 Views

1 replies

0 likes

Login
  • 196 Views
  • 1 replies
  • 0 likes

Moving to different country with family plan but no card details

I will be moving home to my family and have got an invitation for the family plan but already have an existing premium plan. How do I change the country without entering new card details?

Casual Listener

I will be moving home to my family and have got an invitation for the family plan but already have an existing premium plan. How do I change the country without entering new card details?

Sharolynong7

Casual Listener

506 Views

6 replies

0 likes

Account
Other
Premium
Subscription
  • 506 Views
  • 6 replies
  • 0 likes

Superuser Contribution Logging in "already created account with this email"

I dropped my phone in soup whilst I was logged into spotify, and I have a new phone now. I've done the "log out of all devices" and "remove devices" and I STILL can't log in. Everytime I do it says "you've already created an account with this email a...

Newbie

I dropped my phone in soup whilst I was logged into spotify, and I have a new phone now. I've done the "log out of all devices" and "remove devices" and I STILL can't log in. Everytime I do it says "...

MaryC1

Spotify Legend

296 Views

1 replies

0 likes

Login
  • 296 Views
  • 1 replies
  • 0 likes

**bleep** Spotify I paid for premium and don't get it

I been trying to get in contact with someone in Spotify because it's been two days since I paid and I still don't get any solution of why am still in a free subscription,and yes I try everything in the "subscribe, but not getting premium" post pls so...

Regular

I been trying to get in contact with someone in Spotify because it's been two days since I paid and I still don't get any solution of why am still in a free subscription,and yes I try everything in t...

Jordi

Community Legend

291 Views

3 replies

0 likes

Account
Premium
Subscription
  • 291 Views
  • 3 replies
  • 0 likes

D

I was trying to sigh up for the student premium n they took the money off my account n I was supposed to put my school info but I accidentally close the page on my phone n I can't bet back to it to finish it up but I still got chargedThis is very stu...

Newbie

I was trying to sigh up for the student premium n they took the money off my account n I was supposed to put my school info but I accidentally close the page on my phone n I can't bet back to it to f...

Maxim

Spotify Star

160 Views

1 replies

0 likes

Subscription
  • 160 Views
  • 1 replies
  • 0 likes

Account help please!

Please someone help me. I need to change the email on my spotify account but I dont know my password and i cant use my old email to reset it because its gone. I need help! I am able to log in using my facebook account though it thats any help.

Casual Listener

Please someone help me. I need to change the email on my spotify account but I dont know my password and i cant use my old email to reset it because its gone. I need help! I am able to log in using m...

timmieschaap

Composer

363 Views

3 replies

0 likes

Account
Free
Login
  • 363 Views
  • 3 replies
  • 0 likes

Superuser Contribution Promo Vodafone

Hola!He "activado" una promo de vodafone para tener 3 meses gratis de premium. He recibido un mail de Spotify de 'Bienvenido a Premium', pero en Spotify no tengo ninguna función premium. Debo hacer algo para activarlo en la aplicación? O debería ser ...

Visitor

Hola! He "activado" una promo de vodafone para tener 3 meses gratis de premium. He recibido un mail de Spotify de 'Bienvenido a Premium', pero en Spotify no tengo ninguna función premium. Debo hacer...

MaryC1

Spotify Legend

214 Views

1 replies

0 likes

Account
Free
Premium
  • 214 Views
  • 1 replies
  • 0 likes

Spotify logged by someone else

Hi there, Recently my spotify has been randomly paused and shows 'your account is being used somewhere else'. I have changed my facebook passwords and removed all offline devices but it still happens. And there are many playlists I didn't listen to a...

Newbie

Hi there,   Recently my spotify has been randomly paused and shows 'your account is being used somewhere else'. I have changed my facebook passwords and removed all offline devices but it stil...

EilerWessel

Community Legend

213 Views

1 replies

0 likes

Account
  • 213 Views
  • 1 replies
  • 0 likes

Solved!! I have lost my Spotify Premium subscription

HI there, Ive been using my Spotify Premium account for a while now, which I received via my Vodafone contract. However, it has very recently stopped working and looking at my account details it says that I only have the free version!! WHat has happe...

Casual Listener

HI there,   Ive been using my Spotify Premium account for a while now, which I received via my Vodafone contract. However, it has very recently stopped working and looking at my account deta...

Laceymay2016

Newbie

1500 Views

4 replies

0 likes

  • 1500 Views
  • 4 replies
  • 0 likes

Paying with paypal

So I am using paypal, specifically unionpay to try to get spotify premium. So I click subscribe, then choose paypal, and log in to my paypal account. Then it says me to type the card number. Above it says I have 1 active unionpay card in my account. ...

Newbie

So I am using paypal, specifically unionpay to try to get spotify premium.   So I click subscribe, then choose paypal, and log in to my paypal account. Then it says me to type the card number....

455 Views

0 replies

0 likes

Account
Premium
Subscription
  • 455 Views
  • 0 replies
  • 0 likes