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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

83547 Views

9 replies

2 likes

Account
Login
  • 83547 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

659413 Views

13 replies

4 likes

Account
  • 659413 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

741141 Views

18 replies

29 likes

  • 741141 Views
  • 18 replies
  • 29 likes

My friends can't find my public playlist, what can I do?

I have a work spotify account (username: tecnobitmusic), I created a public playlist but not even me (on my personal account) or my friends can find the user or the public playlist. The playist name is Pepsi Coolers. I triple checked and the playlist...

Casual Listener

I have a work spotify account (username: tecnobitmusic), I created a public playlist but not even me (on my personal account) or my friends can find the user or the public playlist. The playist name ...

jpvasquez

Casual Listener

242 Views

2 replies

0 likes

Account
  • 242 Views
  • 2 replies
  • 0 likes

Overlapping accounts?

I have submitted this to the Contact form but also wanted to post here to see if anyone else has run into a similar issue. For a few weeks now it appears that someones account is overlapping my own. I am a family subscriber that originally signed up ...

Regular

I have submitted this to the Contact form but also wanted to post here to see if anyone else has run into a similar issue.   For a few weeks now it appears that someones account is overlapping...

evolart

Regular

1000 Views

2 replies

0 likes

Account
Security
Subscription
  • 1000 Views
  • 2 replies
  • 0 likes

No ingreso a la promocion

buenas tardes tengo problema con adquirir la promocion, pongo todo correcto los digitos de la tarjeta. que pasa?

Casual Listener

buenas tardes tengo problema con adquirir la promocion, pongo todo correcto los digitos de la tarjeta. que pasa?

osornios

Spotify Star

793 Views

11 replies

0 likes

Premium
Subscription
  • 793 Views
  • 11 replies
  • 0 likes

ERR_UNKNOWN_URL_SCHEME?

Every time I try to upgrade to your $0.99 summer deal it gives me ERR_UNKNOWN_URL_SCHEME . I've uninstalled the app and even tried on the computer but nothing will go through. I have money on my card and Paypal account but neither will go through. Wh...

Newbie

Every time I try to upgrade to your $0.99 summer deal it gives me ERR_UNKNOWN_URL_SCHEME . I've uninstalled the app and even tried on the computer but nothing will go through. I have money on my card...

EthanS1

Community Legend

2256 Views

1 replies

0 likes

Account
Premium
Subscription
  • 2256 Views
  • 1 replies
  • 0 likes

Premium test for 3 months $9.00

Hello i got an e-mail to try spotify premium for $9.00 mxn i got charged twice and my account is free still, how can i contact spotify to check this problem?. Thanks!

Casual Listener

Hello   i got an e-mail to try spotify premium for $9.00 mxn i got charged twice and my account is free still, how can i contact spotify to check this problem?.   Thanks!

kailner

Casual Listener

445 Views

2 replies

0 likes

Account
  • 445 Views
  • 2 replies
  • 0 likes

Card or Payment Provider having a bad day

I am trying to make a payment and I keep getting this message on any card I use what's going on?

Newbie

I am trying to make a payment and I keep getting this message on any card I use what's going on?

EthanS1

Community Legend

329 Views

3 replies

0 likes

Premium
  • 329 Views
  • 3 replies
  • 0 likes

I want to delete my account

Hello Spotify, Your app is great, but I have no idea why you make so difficult to delete an acount. Negative points for you. Here is my situation: I have two accounts, one using Facebook and the other which I am premium, not connected in my Facebook ...

Newbie

Hello Spotify,   Your app is great, but I have no idea why you make so difficult to delete an acount. Negative points for you.   Here is my situation: I have two accounts, one using Fac...

osornios

Spotify Star

260 Views

1 replies

0 likes

Account
  • 260 Views
  • 1 replies
  • 0 likes

Debit card overcharged

My debit card was charged 4 different times 3 for .99 cents and 1 for 4.99 how do I get my money back?

Newbie

My debit card was charged 4 different times  3 for .99 cents and 1 for 4.99 how do I get my money back?

EthanS1

Community Legend

171 Views

1 replies

0 likes

Subscription
  • 171 Views
  • 1 replies
  • 0 likes

Solved!! Accidently switched to FAMILY plan and lost €0.99 promo

Hi, I upgraded to a regular premium account today, under the €0,99 for 3 months promo. Then I noticed the offline mode wasn't working, so I went back to the website to see if everything was ok with my subscription.When I got there, first thing I see ...

Casual Listener

Hi,   I upgraded to a regular premium account today, under the €0,99 for 3 months promo.    Then I noticed the offline mode wasn't working, so I went back to the website to see if ...

quicomon

Casual Listener

310 Views

2 replies

0 likes

Account
Premium
Subscription
  • 310 Views
  • 2 replies
  • 0 likes

Upgrade from Premium to Family

I'd like to upgrade from my Premium account to a Family account. When I do so, will I immediately have a $14.99 charge and then have to cancel my premium account? How do the financial aspects change?

Newbie

I'd like to upgrade from my Premium account to a Family account.  When I do so, will I immediately have a $14.99 charge and then have to cancel my premium account?  How do the financial asp...

osornios

Spotify Star

185 Views

1 replies

0 likes

Account
  • 185 Views
  • 1 replies
  • 0 likes

Signed up for wrong premium subscription

I have no idea how to use this... I wanted to sign up for the 3 months at 99 cents/month and it signed me up for a free 7 day trial. Can someone help? Thanks!

Newbie

I have no idea how to use this...    I wanted to sign up for the 3 months at 99 cents/month and it signed me up for a free 7 day trial. Can someone help?    Thanks!

osornios

Spotify Star

182 Views

1 replies

0 likes

Account
Premium
Subscription
  • 182 Views
  • 1 replies
  • 0 likes

Solved!! Got chraged for family when i never signed up

I was wondering about why i got charged for spotify family when i never signed up for it, and how i can get a refund?

Newbie

I was wondering about why i got charged for spotify family when i never signed up for it, and how i can get a refund?

EthanS1

Community Legend

321 Views

1 replies

0 likes

Account
Premium
Subscription
  • 321 Views
  • 1 replies
  • 0 likes

Solved!! Change country in my account

Well myfather got spotify for the whole family and he did it from a spanish spotify account even though we live in germany right now.So when I accept the invitation that he sent me it says that i can not because my account has to be from the same cou...

Newbie

Well myfather got spotify for the whole family and he did it from a spanish spotify account even though we live in germany right now. So when I accept the invitation that he sent me it says that i...

bartoccio2384

Casual Listener

513 Views

4 replies

0 likes

Account
  • 513 Views
  • 4 replies
  • 0 likes

Solved!! Planning to switch to premium family plan, have some questions

Since I already have bought a 3 month premium on my main account, will the additional premium months added to it or would they get lost?

Music Fan

Since I already have bought a 3 month premium on my main account, will the additional premium months added to it or would they get lost?  

osornios

Spotify Star

311 Views

1 replies

0 likes

Premium
  • 311 Views
  • 1 replies
  • 0 likes

Deleting my free spotify account

How do I delete my free account? Please help me

Visitor

How do I delete my free account? Please help me

Maxim

Spotify Star

199 Views

1 replies

0 likes

Account
  • 199 Views
  • 1 replies
  • 0 likes

Why can't I get premium

I go to settings, account, subscriptions, and when I tap on subscriptions nothing happens, am I going to the wrong place?, is it broken?, lol I just want premium for $0.99

Newbie

I go to settings, account, subscriptions, and when I tap on subscriptions nothing happens, am I going to the wrong place?, is it broken?, lol I just want premium for $0.99

EthanS1

Community Legend

313 Views

1 replies

0 likes

Subscription
  • 313 Views
  • 1 replies
  • 0 likes

Kann kein Geräte-Kennwort festlegen.

Habe Spotify Premium gekauft als ich mit meinem meinen Facebookaccount angemeldet war. Nun wollte ich das Geräte-Kennwort festlegen damit ein Freund ebenfalls den Account verwenden kann. Doch leider geht dies nicht. Hier ein Screenshot

Casual Listener

Habe Spotify Premium gekauft als ich mit meinem meinen Facebookaccount angemeldet war. Nun wollte ich das Geräte-Kennwort festlegen damit ein Freund ebenfalls den Account verwenden kann. Doch leider ...

stabi

Newbie

3472 Views

14 replies

4 likes

Account
Login
Premium
  • 3472 Views
  • 14 replies
  • 4 likes

About of the Spotify Family

Sorry, my english is very basic...I have a question about of the Spotify Family, in the change recent of the plan say...What are the restrictions on the members I can add to Premium for Family?To be added to Premium for Family, a person must:-Reside ...

Visitor

Sorry, my english is very basic... I have a question about of the Spotify Family, in the change recent of the plan say... What are the restrictions on the members I can add to Premium for Famil...

Terry56

Newbie

416 Views

2 replies

0 likes

Premium
Subscription
  • 416 Views
  • 2 replies
  • 0 likes

Joining family plan

My wife signed up for the family plan. When I tried to join I get a message that says: Sorry! You're already a member of this family plan. Please click below to switch to the account that you want to join to the Family plan. When I do The same messag...

Newbie

My wife signed up for the family plan. When I tried to join I get a message that says: Sorry! You're already a member of this family plan. Please click below to switch to the account that you want to...

osornios

Spotify Star

791 Views

1 replies

0 likes

Login
  • 791 Views
  • 1 replies
  • 0 likes

student discount

HI guys so I needed to update my payment methods because I got a new card and when I went to update payment it was for regular premium, so I switched it to student and when I tried it it was denied because it was already being used, This is the only ...

Newbie

HI guys so I needed to update my payment methods because I got a new card and when I went to update payment it was for regular premium, so I switched it to student and when I tried it it was denied b...

EthanS1

Community Legend

267 Views

1 replies

0 likes

Account
Subscription
  • 267 Views
  • 1 replies
  • 0 likes