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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

88593 Views

9 replies

2 likes

Account
Login
  • 88593 Views
  • 9 replies
  • 2 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

757582 Views

18 replies

29 likes

  • 757582 Views
  • 18 replies
  • 29 likes

Account disconnected from FB, but still using full name

Hi everyone, So recently i disconnected my spotify account from my facebook account because i no longer wanted it to use my full name. But it seems like eventhough i disconnected my facebook and log in with my username and so on, it still shows my fu...

Newbie

Hi everyone,   So recently i disconnected my spotify account from my facebook account because i no longer wanted it to use my full name. But it seems like eventhough i disconnected my facebook...

EthanS1

Community Legend

194 Views

1 replies

0 likes

Account
Other
  • 194 Views
  • 1 replies
  • 0 likes

Upgarding from Premium to Premium for Family

I'm upgarding my subscription from Premium to Premium for family. Will all my current playlists be available on all the new family accounts?

Newbie

I'm upgarding my subscription from Premium to Premium for family. Will all my current playlists be available on all the new family accounts?

EthanS1

Community Legend

321 Views

1 replies

0 likes

Account
  • 321 Views
  • 1 replies
  • 0 likes

Premium

I recently made a new account and every time i try to get the "3 months of premium for £0.99", after I've entered my PayPal details and pressed "pay" it just takes me back to the premium options page without taking my money nor giving me premium. Thi...

Newbie

I recently made a new account and every time i try to get the "3 months of premium for £0.99", after I've entered my PayPal details and pressed "pay" it just takes me back to the premium options page...

230 Views

0 replies

0 likes

Premium
  • 230 Views
  • 0 replies
  • 0 likes

Spotify declined my credit card, charge me for 3 months without giving me premium

Yesterday, I tried to sign up for the 3 months for .99$ and Spotify rejected by card because I had used it before for premium.When I checked my Bank statement on the card that was rejected I was charged .99$ I know it's only a euro, but I am tired of...

Newbie

Yesterday, I tried to sign up for the 3 months for .99$ and Spotify rejected by card because I had used it before for premium. When I checked my Bank statement on the card that was rejected I was ch...

EthanS1

Community Legend

328 Views

1 replies

0 likes

Account
Premium
Security
Subscription
  • 328 Views
  • 1 replies
  • 0 likes

Same email with 2 accounts

Hi! I've two accounts associated to the same email address. My email is (censored) and I can login with facebook and with oter username "atomoh", I want to delete one of them because I want to add a family plan but I never recive the email invitation...

Newbie

Hi!   I've two accounts associated to the same email address. My email is (censored) and I can login with facebook and with oter username "atomoh",   I want to delete one of them be...

EthanS1

Community Legend

368 Views

1 replies

0 likes

Account
Login
Subscription
  • 368 Views
  • 1 replies
  • 0 likes

Nonacceptance of date format

Whilst trying to buy a gift subscription online the date format of any kind is regarded as invalid. So I am unable to progress any further with the purchase.Any ideas?

Newbie

Whilst trying to buy a gift subscription online the date format of any kind is regarded as invalid. So I am unable to progress any further with the purchase.Any ideas?

147 Views

0 replies

0 likes

Subscription
  • 147 Views
  • 0 replies
  • 0 likes

Solved!! Subscription

I thought I was paying for the 9.99 deal but they have put me on the family deal and now when I try to revert to that deal it wont let me?

Casual Listener

I thought I was paying for the 9.99 deal but they have put me on the family deal and now when I try to revert to that deal it wont let me?

Sajan

Casual Listener

562 Views

2 replies

0 likes

Account
Premium
Subscription
  • 562 Views
  • 2 replies
  • 0 likes

DESVINCULAR CUENTA DE FACEBOOK

11/junio/16 Pedi devincular mi cuenta de facebook con spotify, ya que mi cuenta de facebook está desactivada. Me mandaron un correo diciendome los pasos a seguir, contesté el correo el 8 de junio y aun no me dan respuesta. Quiero saber cuánto tardan ...

Casual Listener

11/junio/16   Pedi devincular mi cuenta de facebook con spotify, ya que mi cuenta de facebook está desactivada. Me mandaron un correo diciendome los pasos a seguir, contesté el correo el 8 de ...

anerdaniel

Newbie

847 Views

2 replies

1 likes

Account
Login
Premium
Subscription
  • 847 Views
  • 2 replies
  • 1 likes

family subscriptions

It doesn't make any sense not allowing people from different countries to be on the same Premium for Family. My husband is in the UK and I'm in HK.

Newbie

It doesn't make any sense not allowing people from different countries to be on the same Premium for Family.  My husband is in the UK and I'm in HK. 

156 Views

0 replies

0 likes

Premium
Subscription
  • 156 Views
  • 0 replies
  • 0 likes

I connected my Premium account to Facebook, my playlists were wiped.

My account that was connected through Facebook contained my playlists and preferences. Signed up for premium account with a new login and connected it to my old account and found that it wiped clean all my data. Is there anyway to recover them?

Casual Listener

My account that was connected through Facebook contained my playlists and preferences. Signed up for premium account with a new login and connected it to my old account and found that it wiped c...

211 Views

0 replies

0 likes

Account
Premium
  • 211 Views
  • 0 replies
  • 0 likes

Charged twice

I tried signing up for the student version and they charged me twice and I can't even use the premium service I'm still on free

Newbie

I tried signing up for the student version and they charged me twice and I can't even use the premium service I'm still on free

144 Views

0 replies

0 likes

Account
Premium
Subscription
  • 144 Views
  • 0 replies
  • 0 likes

How to make followed playlist your own?

I have two spotify accounts, because i wanted to take advantage of the summer deal. How can i transfer my playlist to my new account without making a new playlist? because i dont want to make a whole new playlist with the same songs, and i tried foll...

Casual Listener

I have two spotify accounts, because i wanted to take advantage of the summer deal. How can i transfer my playlist to my new account without making a new playlist? because i dont want to make a whole...

user-removed

Not applicable

1358 Views

1 replies

0 likes

Account
Premium
  • 1358 Views
  • 1 replies
  • 0 likes

Cargo incorrecto

No pude activar mi cuenta familiar sin embargo me hicieron cargo doble a la tdc... y sigo teniendo la cuenta gratis donde puedo reportarño??

Newbie

No pude activar mi cuenta familiar sin embargo me hicieron cargo doble a la tdc... y sigo teniendo la cuenta gratis donde puedo reportarño??

yothalia

Newbie

316 Views

1 replies

1 likes

Login
Subscription
  • 316 Views
  • 1 replies
  • 1 likes

Subscribing to Family

I got an email from Spotify encoraging me to sign up to a family plan - I tried and failed. When I click on the "upgrade" button and pay by existing credit card, it tells me that my card provider is having a bad day. This is not true as the same card...

Regular

I got an email from Spotify encoraging me to sign up to a family plan - I tried and failed. When I click on the "upgrade" button and pay by existing credit card, it tells me that my card provider is ...

183 Views

0 replies

0 likes

Account
  • 183 Views
  • 0 replies
  • 0 likes

Can't enter my credit card details??

Hello, I've been using Spotify for however long, now. That doesn't matter, though. I really enjoy Premium and the sound quality it can offer, my problem is, is that I am unable to enter any credit card information due to a constant loading screen. Th...

Casual Listener

Hello, I've been using Spotify for however long, now. That doesn't matter, though. I really enjoy Premium and the sound quality it can offer, my problem is, is that I am unable to enter any credit ca...

katiedog1

Newbie

761 Views

3 replies

0 likes

Account
Premium
Subscription
  • 761 Views
  • 3 replies
  • 0 likes

switching to college student discount

So i just enrolled in college and i heard that its cheaper per month if you are a student so how do i switch and pay less?

Newbie

So i just enrolled in college and i heard that its cheaper per month if you are a student so how do i switch and pay less?

Ambivalence

Community Legend

258 Views

1 replies

0 likes

Other
Premium
Subscription
  • 258 Views
  • 1 replies
  • 0 likes

Problem with subscrition

So i am greatly mad with spotify at the moment. So I use spotify alot, which it was starting to affect my data usage so i decided to buy premium. I drove to a store to buy an Apple $15 gift card, becuase I dont have a paypal or a creditcard. After i ...

Newbie

So i am greatly mad with spotify at the moment. So I use spotify alot, which it was starting to affect my data usage so i decided to buy premium. I drove to a store to buy an Apple $15 gift card, bec...

261 Views

0 replies

0 likes

Premium
Subscription
  • 261 Views
  • 0 replies
  • 0 likes

Solved!! Refund

Now

Newbie

Now

EthanS1

Community Legend

372 Views

1 replies

0 likes

Account
  • 372 Views
  • 1 replies
  • 0 likes

Solved!! 2 accounts 1 email address

Hi, I have Spotify premium on my phone. I want to cancel that subscription, it won't let me on iPhone. I logged into account using same log in details as app and it's an old account that is Spotify free so I can't cancel premium there either.How do y...

Casual Listener

Hi, I have Spotify premium on my phone. I want to cancel that subscription, it won't let me on iPhone. I logged into account using same log in details as app and it's an old account that is Spotify f...

LisaKirwan

Casual Listener

1085 Views

2 replies

0 likes

Account
Login
Premium
Subscription
  • 1085 Views
  • 2 replies
  • 0 likes

Me han descontado de mi tarjeta y no me han dado Premium

El día 5 de junio intente probar la oferta de 3 meses por 0.99 nuevo soles en 2 cuentas y en ninguna de ellas se me ha dado hasta ahora la cuenta Premium sin embargo me han descontado 4 nuevos soles de mi cuento y quiero que me devuelvan el dinero ya...

Newbie

El día 5 de junio intente probar la oferta de 3 meses por 0.99 nuevo soles en 2 cuentas y en ninguna de ellas se me ha dado hasta ahora la cuenta Premium sin embargo me han descontado 4 nuevos soles ...

Coffeebr

Newbie

271 Views

1 replies

0 likes

Premium
  • 271 Views
  • 1 replies
  • 0 likes