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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Meghanleegill
  • Casual Listener
  • 8530 Views
  • 1 replies
  • 9 likes
  • Security
  • 8530 Views
  • 1 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Dessi
  • Moderator
  • 476036 Views
  • 978 replies
  • 111 likes
  • Account
  • 476036 Views
  • 978 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1208182 Views
  • 119 replies
  • 117 likes
  • Account
  • 1208182 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 119327 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 119327 Views
  • 72 replies
  • 12 likes

Pasar de Spotify Premium a Spotify Family

Buenas tardes. Tengo cuenta de Spotify Premium y estoy intentado cambiarla a Spotify Familiar pero me dice el siguiete mensaje: "Desgraciadamente, en estos momentos no disponemos de una opción para hacer este tipo de cambio en tu suscripción. Ponte e...

  • Newbie
  • Buenas tardes.   Tengo cuenta de Spotify Premium y estoy intentado cambiarla a Spotify Familiar pero me dice el siguiete mensaje:   "Desgraciadamente, en estos momentos no disponemos de...
  • osornios
  • Spotify Star
  • 599 Views
  • 3 replies
  • 0 likes
  • Subscription
  • 599 Views
  • 3 replies
  • 0 likes

Trying to change country: Credit card information not being accepted

Hello everyone I'm trying to change country from Canada to the UK. I follow the recommended method (updating my credit card details to my UK credit card). However, whenever I enter my UK credit card details I get "Oops! Something went wrong, please t...

  • Casual Listener
  • Hello everyone   I'm trying to change country from Canada to the UK. I follow the recommended method (updating my credit card details to my UK credit card). However, whenever I enter my UK cre...
  • osornios
  • Spotify Star
  • 298 Views
  • 3 replies
  • 0 likes
  • Subscription
  • 298 Views
  • 3 replies
  • 0 likes

Problèmes de connexion premium

Bonjour, J'ai un abonnement téléphonique Bouygues incluant l'option Spotify premium. Mon compte Spotify ayant été syncroniqé avec mon ancien compte facebook qui n'existe plus aujourd'hui je n'ai plus d'accès à cet abonnement, comment puis-je faire, s...

  • Casual Listener
  • Bonjour,   J'ai un abonnement téléphonique Bouygues incluant l'option Spotify premium.   Mon compte Spotify ayant été syncroniqé avec mon ancien compte facebook qui n'existe plus aujour...
  • osornios
  • Spotify Star
  • 270 Views
  • 3 replies
  • 0 likes
  • Login
    Premium
  • 270 Views
  • 3 replies
  • 0 likes

REFUND

Hi there. I had attempted to cancel my subrscription to spotify two months ago but am still receiving monthly charges for the past two months. I haven't used it since I tried to cancel it. How do I get properly refunded? Thanks.

  • Newbie
  • Hi there. I had attempted to cancel my subrscription to spotify two months ago but am still receiving monthly charges for the past two months. I haven't used it since I tried to cancel it. How do I g...
  • Maxim
  • Spotify Star
  • 132 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 132 Views
  • 1 replies
  • 0 likes

Made me premium

If I pay the month, what happen with the first month free? or am I paying the second month ?

  • Casual Listener
  • If I pay the month, what happen with the first month free? or am I paying the second month ?
  • Bittencourt
  • Spotify Star
  • 239 Views
  • 3 replies
  • 0 likes
  • Premium
  • 239 Views
  • 3 replies
  • 0 likes

PAGABA A TRAVÉS DE MOVISTAR Y AHORA LIBRE

Hola,He estado varios años pagando a través de movistar mi cuenta premium, y ahora voy a cambiarme a otra compañía telefónica, por lo que pagará spotify directamente ¿ sabéis si mis listas permanecen asociadas a mi usuario o si por el contrario, las ...

  • Newbie
  • Hola, He estado varios años pagando a través de movistar mi cuenta premium, y ahora voy a cambiarme a otra compañía telefónica, por lo que pagará spotify directamente ¿ sabéis si mis listas permanec...
  • Bittencourt
  • Spotify Star
  • 131 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 131 Views
  • 1 replies
  • 0 likes

Solved!! Unable to finalize payment

I used to have my spotify preimium paid by my cellphone service, but I change companies and (As expected) the service cut off my subscription. So I'm trying to subscribe with my credit card but I get stuck in the page attached. It just keeps loading ...

  • Casual Listener
  • I used to have my spotify preimium paid by my cellphone service, but I change companies and (As expected) the service cut off my subscription. So I'm trying to subscribe with my credit card but ...
  • feifles
  • Casual Listener
  • 443 Views
  • 2 replies
  • 2 likes
  • Premium
    Subscription
  • 443 Views
  • 2 replies
  • 2 likes

Cannot set device password.

Since I registered my Spotify account by logging into Facebook in the very beginning, I assume that the so-called device password is what actually enables people to continue using Spotify if they choose to temporarily disable their Facebook accounts....

  • Newbie
  • Since I registered my Spotify account by logging into Facebook in the very beginning, I assume that the so-called device password is what actually enables people to continue using Spotify if they cho...
  • jacopower
  • Newbie
  • 286 Views
  • 2 replies
  • 1 likes
  • Account
    Login
  • 286 Views
  • 2 replies
  • 1 likes

Spotify premium

I've paid for my premium but it's saying I've still got free subscription

  • Newbie
  • I've paid for my premium but it's saying I've still got free subscription
  • Maxim
  • Spotify Star
  • 204 Views
  • 1 replies
  • 0 likes
  • Premium
  • 204 Views
  • 1 replies
  • 0 likes

I am a Student Member but I pay the full price!?

Hey, I am a Student Member from Germany, therefore the price per month is 4,99 EUR. But I noticed that Spotify charged me 9,99 EUR!? My account information says: "Dein Abonnement wird automatisch am 03.08.16 zu einem Preis von 4,99 € erneuert." So ho...

  • Newbie
  • Hey,   I am a Student Member from Germany, therefore the price per month is 4,99 EUR. But I noticed that Spotify charged me 9,99 EUR!?   My account information says: "Dein Abonnement wi...
  • emirandrw
  • Music Fan
  • 132 Views
  • 1 replies
  • 0 likes
  • Premium
  • 132 Views
  • 1 replies
  • 0 likes

I subscribed for spotify when you where promoting with three free months

in norway just over a month ago you advertised that if you bought one month now, get two or three for free. i got charged the next month. why?

  • Newbie
  • in norway just over a month ago you advertised that if you bought one month now, get two or three for free. i got charged the next month. why?
  • tomasrex
  • Roadie
  • 144 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 144 Views
  • 1 replies
  • 0 likes

Spotify family

Spotify familyMe and my sisters live in the same house, but my address is in another place. Can I still invite them to family?

  • Newbie
  • Spotify family Me and my sisters live in the same house, but my address is in another place. Can I still invite them to family?
  • Finísima-Music
  • Music Fan
  • 159 Views
  • 1 replies
  • 0 likes
  • Account
  • 159 Views
  • 1 replies
  • 0 likes

Solved!! My account has recently been hijacked

TL;DR : Is there a way for me to 1. Unlink all of the devices (including PS4 and mobile) and 2. remove all my payment info, to not pay for the premium incase I will get hijacked in future? Thank you. Here is a pre-history -I linked my credit card to ...

  • Visitor
  • TL;DR : Is there a way for me to 1. Unlink all of the devices (including PS4 and mobile) and 2. remove all my payment info, to not pay for the premium incase I will get hijacked in future? Thank...
  • emirandrw
  • Music Fan
  • 952 Views
  • 1 replies
  • 0 likes
  • Premium
    Security
    Subscription
  • 952 Views
  • 1 replies
  • 0 likes

Spotify does not publish on Facebook

I don't know why, I can't see my music on Facebook. It won't post the songs I've played to Facebook. Normally, it's automatic and I have "show activity" turned on. Can you help me?

  • Casual Listener
  • I don't know why, I can't see my music on Facebook. It won't post the songs I've played to Facebook. Normally, it's automatic and I have "show activity" turned on. Can you help me?
  • markieteeee
  • Newbie
  • 586 Views
  • 4 replies
  • 3 likes
  • Premium
  • 586 Views
  • 4 replies
  • 3 likes

Not accepting card payment with correct details

Whenever I try to pay for premium or start a trial it says there is a problem contacting my card provider. There's nothing wrong with my card last time I checked and it works elsewhere. Really frustrating as I have no music offline and this has been ...

  • Casual Listener
  • Whenever I try to pay for premium or start a trial it says there is a problem contacting my card provider. There's nothing wrong with my card last time I checked and it works elsewhere. Really frustr...
  • LDS16
  • Casual Listener
  • 325 Views
  • 3 replies
  • 2 likes
  • Account
    Premium
    Subscription
  • 325 Views
  • 3 replies
  • 2 likes

Spotify Family - Logging in on a Mac and Phone

I have just signed up to Spotify Family and I am a little confused about something. Firstly, I listen to Spotify both on my Mac at home and on my phone when out and about. How can I listen to my playlist when mobile and still allow whoever is using t...

  • Casual Listener
  • I have just signed up to Spotify Family and I am a little confused about something.    Firstly, I listen to Spotify both on my Mac at home and on my phone when out and about. How can...
  • Hubo
  • Community Legend
  • 900 Views
  • 3 replies
  • 0 likes
  • Subscription
  • 900 Views
  • 3 replies
  • 0 likes

Family premium invite and Im already a user: but it says Im in a differrent country

I've been invited to join our family account and I'm already a user : should be easy but I'm told I can't bescause I'm in a different country: i'm sitting opposite my husband at the kitchen table. What to do???

  • Newbie
  • I've been invited to join our family account and I'm already a user : should be easy but I'm told I can't bescause I'm in a different country: i'm sitting opposite my husband at the kitchen table. Wh...
  • tomasrex
  • Roadie
  • 270 Views
  • 1 replies
  • 0 likes
  • Other
  • 270 Views
  • 1 replies
  • 0 likes

How to Change the username

I use Spotify premium (germany), and wanted to update my account.I could change my emailaddress, password and ZIP-Code, but there is no option to change the username. Can someone help me? Thank you

  • Newbie
  • I use Spotify premium (germany), and wanted to update my account. I could change my emailaddress, password and ZIP-Code, but there is no option to change the username. Can someone help me? Thank you
  • tomasrex
  • Roadie
  • 172 Views
  • 1 replies
  • 0 likes
  • Account
  • 172 Views
  • 1 replies
  • 0 likes

Second month family. Suddenly no premium?

Second month that we have the family subscription. First i had the problem that i was banned from spotify. This month no premium on my cellphone. Tried everything. Reinstall, relogg. Nothing works. **bleep** is my problem this time? PS: my PC does ha...

  • Regular
  • Second month that we have the family subscription. First i had the problem that i was banned from spotify. This month no premium on my cellphone. Tried everything. Reinstall, relogg. Nothing works. *...
  • huntertje538
  • Regular
  • 250 Views
  • 4 replies
  • 0 likes
  • Free
    Subscription
  • 250 Views
  • 4 replies
  • 0 likes

Family subscription shows Free instead of Premium

I moved from Premium to Family plan last week.Now if I login to the admin pages my account and subscription show that I have the Spotify free account, this should be the Premium account.I do see the Family option and I can add and modify members.Beca...

  • Casual Listener
  • I moved from Premium to Family plan last week. Now if I login to the admin pages my account and subscription show that I have the Spotify free account, this should be the Premium account. I do see ...
  • zvtwillert
  • Casual Listener
  • 932 Views
  • 2 replies
  • 0 likes
  • Premium
  • 932 Views
  • 2 replies
  • 0 likes